8.8/10 Excellent! (1,006 reviews)
It's a well located property with all you need right on your doorstep. Spacious rooms and good housekeeping. I've stayed before and enjoyed it however won't be back after this experience. The breakfast area was far too overcrowded on the weekend mornings. The male in charge asked me a question on my third morning there. I'm hard of hearing and not Spanish so didn't pick up that he was asking what hotel I was staying in? When my wife went to intervene he put his hand up and loudly said "enough". In no way was his response professional and was in fact offensive. It turned out that the breakfast area was being used by both the illunion 3 and illunion 4 hotels ( I'm not sure if this was a regular occurrence) The outcome was that the staff were overwhelmed and under stress with the buffet food and drinks not being replenished.
Couldn't recommend
Reviewed on Jun 15, 2025