Pool
Check availability

Reviews of Up to 8 BR Beach house with Pool, AC, WiFi, Cleaning Service

Up to 8 BR Beach house with Pool, AC, WiFi, Cleaning Service
South Akumal, Quintana Roo

Reviews

9.4

Exceptional

Rating 10 - Excellent. 38 out of 46 reviews" "
Rating 8 - Good. 5 out of 46 reviews" "
Rating 6 - Okay. 0 out of 46 reviews" "
Rating 4 - Poor. 2 out of 46 reviews" "
Rating 2 - Terrible. 1 out of 46 reviews" "

9.8/10

Cleanliness

Reviews

10/10 Excellent

Dusanka D.

Liked: Cleanliness
Amazing stay for a family of 16
We enjoyed our stay in this beautiful house. The kitchen, table, and living room were spacious and accommodating. The morning sun and the beautiful sunrises were refreshing, including the splash in the pool. The cleaning crew was amazing, always smiling and flexible. We were so lucky to see three turtles laying eggs - unforgettable for sure! We hired a chef one night and were very, very happy with the food they prepared for us. All 16 of us had a great time. We will definitely come back.
Stayed 9 nights in May 2024
Response from VrboOwner on May 19, 2024
It's been a pleasure hosting you and we look forward to your return :)

10/10 Excellent

tammy p.

Liked: Cleanliness
FTA 2024
Our group has been traveling together for 10 years and we love Akumal. Villa Turquesa is a great place to stay to get away from cold and snow. While you’re there, get a massage on the patio. They were great and Claudia can make the recommendation.
Stayed 7 nights in Jan 2024
Response from VrboOwner on Feb 6, 2024
We are happy to hear you enjoyed your stay and we look forward to your return :)

10/10 Excellent

Cassandra T.

Liked: Cleanliness
AMAZING!!!
I cannot begin to explain how amazing our stay here was. Communication was top notch and the hosts were incredible. This home is perfect for families a had everything we could have possibly needed. Life jackets, water shoes, high chair, crib, playpen, toys! We will be back!
Stayed 6 nights in Jan 2024
Response from VrboOwner on Jan 30, 2024
Thank you for taking the time to comment about your stay at Villa Turquesa, Cassandra! It was a pleasure to host you. We hope to see you back in Akumal again soon! Happy travels always, Akumal Direct

10/10 Excellent

Jonathan Y.

Liked: Cleanliness
Perfect for the whole family
We stayed at Villa Turquesa with our entire family including babies, kids, teens, spouses and partners and it offered something for everyone. The location right on the beach made it simple to watch the sunrise in the morning and enjoy the sound of the waves. The pool was big enough for us to float around in and the kids loved it. With direct sunlight in the morning and early afternoon, it offered a nice shaded place in the hot afternoon, with some areas shaded at all times which were nice for the babies. The sargassum seaweed didn't bother us, maybe due to the wind and the groundskeepers carting away large amounts in the morning. Entering the sea is a bit rocky, but not difficult and there was decent snorkeling with quite a bit of different fish species and little holes/caves to explore. The kayaks were also a nice activity. The rooms were comfortable and had AC, with some of the larger rooms taking a bit longer to cool. Each room having its own bathroom was a nice luxury with so many families sharing one house. The housecleaners were friendly and there every day from after breakfast to early afternoon and kept the place very clean. Sometimes we had to plan around that with our babies nap times or cooking lunch but it wasn't a big deal. The groundskeepers also did a great job cleaning up the pool every day and responded quickly to our request to cut down some of the coconuts that were hanging over the pool after one had fallen down. Overall a great experience!
Stayed 9 nights in Jul 2023
Response from VrboOwner on Jul 31, 2023
Thank you so much for your kind words about your stay at Villa Turquesa, Jonathan. It was lovely to host your family. We hope to see you back again soon! Happy travels always, Akumal Direct

10/10 Excellent

Raymond G.

Liked: Cleanliness
Great for multi-age families
Perfect for a family reunion with 7 adults, 2 teens and 4 kids ages 5-10. Private pool and beach at front door kept the kids entertained and busy. Lots of restaurant and shopping options close by. Also, many activities and Mayan archeological sites within a short drive.
Stayed 6 nights in Jul 2023
Response from VrboOwner on Jul 16, 2023
Thanks so much for the wonderful feedback, Raymond! We're so happy to hear you enjoyed your stay and we hope your return to Akumal soon! Happy travels! :)

10/10 Excellent

Sara S.

Liked: Cleanliness
Relaxation at its best!
We stayed for 4 night. It was a nice relaxing place, away from the city and only a short 25 minutes drive to the next town. Aracely and her cleaning crew were amazing! They do get there around 9AM so be ready to wake up early in order for them to clean your room. The view was amazing and relaxing.
Stayed 4 nights in Jul 2023
Response from VrboOwner on Jul 9, 2023
Thank you so much for your feedback, Sara! We are happy to hear you enjoyed your stay and we look forward to your return :)

10/10 Excellent

Susan K.

Liked: Cleanliness
A stay in paradise
We really enjoyed our stay in Akumal at Villa Turquesa. The view from this house is exceptional and the amount of outdoor seating was wonderful. The housekeeping staff, the number of bedrooms and bathrooms, the well equipped kitchen all contributed to a memorable stay. The fact that turtles nest on the beach (during our stay) made for an even more memorable visit. Future visitors will want to be sure to understand that ONLY the bedrooms are air conditioned. We were not accustomed to the heat and humidity so that element made for a more challenging visit. The cieling fans were helpful but it was too hot indoors to want to cook on the stove top. They do have 2 refrigerators which was very helpful with one keeping food cold and the other drinks. There was plenty of bottled water and we used that same water for ice cubes - so that worked well. The water pressure was very low in the main house and difficult to get a truly hot shower - just a slightly warm shower. The guest house occupants said they had hot water - so who knows. The staff were helpful and not at all obtrusive. (They were very helpful!) The master bedroom door is warped and has to be slammed/muscled into close - especially to keep the AC inside. This made for a noisy opening and closing - which was less than ideal with small kids sleeping in the next room. However, the kids room had a bunch of great toys, books, etc. Highly recommend just be prepared for the heat & humidity! :)
Stayed 6 nights in Jun 2023
Response from VrboOwner on Jun 15, 2023
Thanks for taking the time to write a detailed review about your stay, Susan. The issues that you mentioned will be tended to immediately. We appreciate you choosing Villa Turquesa and South Akumal beach as your vacation destination. It was lovely to host you. We hope to see you back in Akumal again soon! Happy travels always, Akumal Direct

10/10 Excellent

Carl H.

Liked: Cleanliness
A Great Rental Property
We stayed at Villa Turquesa the last part of May 2023 for 7 nights. Our group consisted of 13 adults - 5 couples and three singles. Each couple or single was able to enjoy their own room and bathroom. The property is in a very safe, quiet neighborhood, just steps from the beach. The staff did a great job cleaning up the seaweed each day and it was never a problem. We hired a chef named Martina Jeising who fixed all of our lunches and dinners while we were in the house. Highly recommend her. She and her assistant prepared, served and cleaned up after each meal. It was so nice to eat great food and not have to leave the house. We had a couple of small maintenance issues that were both resolved quickly when we informed the owners. The home is in good shape. It shows normal wear for a beach house. The dining table was huge and we were able to get 13 adults around it comfortably. All bedrooms have AC but there is no AC in the family/dining/kitchen area. It got pretty warm there at times but having the pool right there was a great place to cool off. We walked to Akumal Beach which took about 25 minutes each way. There is not a lot of sand area on the beach but enough to enjoy it. Lots of rocks and coral so make sure you wear water shoes. We snorkeled and kayaked a lot and had a great time. There are two fridges, plenty of bottled water and plenty of dishes and cookware. House had towels and beach towels which we loved having. Would stay here again for sure.
Stayed 7 nights in May 2023
Response from VrboOwner on Jun 20, 2023
Thank you so much for your feedback, Carl! We are happy to hear you enjoyed your stay and we look forward to your return :)

10/10 Excellent

Olivia M.

Liked: Cleanliness
Wonderful vacation spot
This house was even better than we could have imagined. It was very spacious, very clean, and the view was amazing. The staff was very friendly, they cleaned the sargassum almost every day so it never got too bad in front of the house and we were still able to enjoy the beach. They provided kayaks and snorkeling gear as well which my family all used several times. The concierge was great with giving us advice on places to go as well as helping us with transportation. It was such a beautiful and fun vacation at this house! Highly recommend.
Stayed 5 nights in Mar 2023

10/10 Excellent

Sue Ellen F., La Grange

Liked: Cleanliness
Best family vacation spot ever!
Villa Turquesa is absolutely lovely. The beach is beautiful, serene and private. The villa staff are kind, helpful, and extremely diligent. The villa was perfect for our growing family and friends. We will return when we have our next opportunity to be together again. Thank you, Claudia for sharing your beautiful home!
Stayed 8 nights in Feb 2023

10/10 Excellent

Ross M.

Liked: Cleanliness
Terrific accommodation
The place was lovely. Accommodated 15 adults comfortably on our company retreat. Manuel and the cleaners were amazing. They were joy to have around. Manuel was nice enough to pass on his knowledge of how to open a coconut :) 🥥 Aside from a minor issue with our airport shuttle, there wasn't one hitch. Overall, excellent. Looking forward to another visit! Many Thanks
Stayed 8 nights in Jan 2023

10/10 Excellent

shelia s.

Liked: Cleanliness
What an amazing property!
We had a group of 12 and this place was perfect for us! Having the pool and ocean and kayaks gave everyone something to do. Our host referred us to a concierge where we hired a driver to take us around in a passenger van. Best money we ever spent! Mario was so knowledgeable about the area and it added so much to our experience. We also hired the private chef on our last day. They were amazing as well! I highly recommend this property and all it has to offer.
Stayed 7 nights in Nov 2022
Response from VrboOwner on Dec 20, 2022
Thank you so much for your feedback, Shelia! We are happy to hear you enjoyed your stay and we look forward to your return :)

10/10 Excellent

Tanya s.

Liked: Cleanliness
Fabulous Experience
Great location, wonderful team to communicate with, would highly recommend to anyone looking for a place to stay in Akumal
Stayed 12 nights in Nov 2022
Response from VrboOwner on Nov 27, 2022
Thanks so much for the wonderful feedback, Tanya! We're so happy to hear you enjoyed your stay and we hope your return to Akumal soon! Happy travels! :)

8/10 Good

Dawn O.

Liked: Cleanliness
Loved it - except for one thing
The house is lovely and the location is beautiful. There were 11 of us there and there was loads of room for everyone. Having everyone around the big table for dinner was great. There are beachside shops and restaurants about 30 minutes walk each way along the beach. I have to give a shout out to the rental agency who were fantastic. The only negative was the seagrass. It was piled high along the beach and stretched out about 20 metres from the shore. And the smell was horrific. There were a few days when we had to leave the villa because the stench was particularly bad. It's nothing that the owner or management team can fix. It's down to pollution, but best to be aware of it before you go. If there's any feedback I can give it's that the kitchen could do with a few common spices and new sun loungers are badly needed.
Stayed 14 nights in Aug 2022
Response from VrboOwner on Sep 28, 2022
Thanks so much for your feedback, Dawn! We're so happy to hear you enjoyed your stay at Villa Turquesa. Unfortunately, sargasso can be an issue during the summer months and it was particularly bad during your stay. However, we're now in September and the sargasso is officially gone :) We should have lovely autumn and winter coming up with a clean beach and clear waters for everyone to enjoy. We have passed the comment about the sun loungers and spices to the owner and they will purchase new ones for future rentals. We hope your return to Akumal soon! Happy travels! :)

4/10 Poor

Carlos G.

Liked: Cleanliness
Family vacation (12 adults and 4 kids)
I booked the whole place (8 rooms) for a group of 16. We were attracted by the location and the fact that each room has its own bathroom. The listing pictures are outdated and the place wasn’t well maintained but it was fairly clean. Most of the window frames are rusty and are in need of a coat of paint. Starting with the kitchen and living room, the furniture is old and many cabinet doors are falling apart. There is no A/C in the common areas, only the rooms have individual A/C units. There is a mosquito-screen to access the pool area and it is falling apart and doesn’t close properly. The pool is smaller than I expected (judging by the pictures in the listing) and the water was cloudy. The pool lighting didn’t work and one of the lamps inside the pool was broken and hanging from the cables. The lounge chairs are very old, low quality, and uncomfortable. There is a palm tree next to the pool where the kids were hanging out most of the time. A coconut fell from the palm tree and hit one of the guests (luckily not on the head). We told the owner and he cut the coconuts the next day. The beach was covered in sargazo (seaweed) and there was some trash (cups, plastic) stuck in it. It was sargazo season in the area and although there was a crew cleaning it, there was too much of it and it smelled like rotten eggs. This is not the owner’s fault. When we checked-in, there was no one there to greet us. Once we found their number in the welcome book, the owner came to greet us. The rooms were spacious and clean. For the price point, I was hoping better decor and storage space. Three closets were locked or full of stuff and we couldn’t put our clothes in them. The room doors in the villa next to the main house are in bad shape and need oil in the hinges. There are cracks in some of the walls and the whole place could use a good coat of paint. One of the water handles in the shower of the master bedroom in the second Villa was broken and fell apart. The shower drain was clogged when we arrived but the owner took care of it as soon as we told him. There was a cleaning crew that arrived every day early to clean the house. For what we paid for the place I had higher expectations. With a small investment this place could be much better. It would be great to have some outdoor speakers we could connect via Bluetooth, for example. As it is now, I would not come back to this place.
Stayed 6 nights in Aug 2022
Response from VrboOwner on Sep 28, 2022
Thank you so much for your feedback, Carlos! We appreciate your comments and we take them very seriously. We've gone through the property with the owner and we compiled a list of the items where the property can improve. We'll keep checking in on the property to make sure it's well maintained and up to everyone's standards. We always strive to assure guests in all of our properties have a wonderful time on their vacation and we'll keep improving where we can. Thank you again for staying with us and we wish you happy travels! :)

10/10 Excellent

Rosalie K.

Liked: Cleanliness
Private, quiet, Villa in a beautiful beachfront setting
Villa Turquesa was the perfect fit for our 19-member family vacation! Situated beachfront in a quiet, beautiful setting, with a pool, each bedroom with an adjoining bathroom, a large gathering room, plenty of seating for meals worked well for our large group. The hosts gave us very helpful suggestions for planning our visit, including how to order grocery delivery, chef services which provided us with several wonderful meals. The concierge arranged reliable transportation for our tours and excursions. Three generations of our family ages 7-69 thoroughly enjoyed our stay here and would recommend this property for your next visit to the Riviera Maya.
Stayed 7 nights in Jul 2022

10/10 Excellent

Jamie E.

Liked: Cleanliness
Beautiful
Loved the staff on site, and security was great as well!
Stayed 7 nights in May 2022
Response from VrboOwner on May 29, 2022
Thanks so much for the feedback! We're so happy to hear you enjoyed your stay and we hope your return to Akumal soon! Happy travels! :)

10/10 Excellent

Lindsay W.

Liked: Cleanliness
Wonderful stay
We just concluded a 6 night stay at Villa Turquesa. Our group was 12 people, including 3 kids and a baby. The main house (with 5 bedrooms) was large enough to accommodate our entire group. There is a separate section of the house with 3 additional bedrooms, but we did not use this side at all. The house was clean and ready for us upon our check in. Housekeeping came in almost every day to tidy, make beds, clean dishes, sweep floors, and bring fresh towels. The groundskeeper was awesome and helpful too. The house is the first on the street, right next to the security gate. The community consists of about a dozen or so beachfront villas along one street, the neighborhood is very quiet and we only saw a few other groups during our stay. The beach right in front of the house is a little rocky on the bottom, so bring water shoes or sandals to wear in the ocean. The listing online was accurate, but the house itself exceeded our expectations This was our first trip to Akumal, we had such a great time, we would definitely like to stay at Villa Turquesa again. Great place for anyone looking for a quiet family/friend gathering on the beach!
Stayed 6 nights in Feb 2022
Response from VrboOwner on Feb 25, 2022
Thank you so much for taking the time to provide comments about your vacation experience at Villa Turquesa, Lindsay. It was lovely to host your group. We appreciate you choosing South Akumal beach as your vacation destination. We will look forward to seeing you again when vacation time permits. Thanks for staying with us! Happy travels always, Akumal Direct Reservations

10/10 Excellent

Kathryn T.

Liked: Cleanliness
Amazing location, lots of space for big groups!
We had an amazing time at this property. The location is fantastic on a quiet beach. Very safe. Communication with the host and those that managed the property was super easy and quick responses. Having bathrooms in each room was a luxury especially because we had a big group. The ocean is calm and lovely to kayak, snorkel, or just swim. Perfect for large families or groups of friends. We would definitely go back!
Stayed 7 nights in Jan 2022
Response from VrboOwner on Feb 1, 2022
Thanks for your kind words about your stay at Villa Turquesa, Kathryn! We are so pleased that you enjoyed your stay. It was a pleasure to host you. We hope to see you again soon! Happy travel always, Akumal Direct Reservations

10/10 Excellent

Josh M.

Liked: Cleanliness
Excellent spot
We lived it
Stayed 7 nights in Dec 2021
Response from VrboOwner on Jan 5, 2022
We're so happy to hear you enjoyed your stay, Josh :) Happy travels, Akumal Direct

8/10 Good

Verified traveler

Liked: Cleanliness
Great vacation home
This was a really nice place for a large family. We enjoyed the house, beach, and pool very much. We felt safe the whole trip. The views are amazing. The service is wondering. We had one hiccup with communication to how much of the house we had access too but after the first few days they were able to open up the rest of the house for our other parties. The staff was nice and professional to work through this with. They had toys in the kid room which was great and plenty of life jackets and snorkel gear. Would for sure recommend this place to anyone.
Stayed 6 nights in Nov 2021
Response from VrboOwner on Nov 30, 2021
Thank you for your kind words about your stay at Villa Turquesa. It was a pleasure to host you. Normally, when a group size has been reduced the main 5 bedroom house is open for guests. For larger groups, 3 additional bedrooms are opened as well. We hope to see you back in Akumal again soon! Happy travels always, Akumal Direct Reservations

10/10 Excellent

Joe S., Johnston, IA

Liked: Cleanliness
2021 Iowan family vacation
We brought 15 people to this house all from Iowa. Kids and adults. If you are looking for an authentic trip to Mexico this is one you will relish in for a lifetime. The house manager Ernesto and his family could not have been better people. Truly the salt of the earth! Every need was met from kayaks, authentic food...definitely take Ernesto up on cooking a meal for you, pool was great, location was right on the beach. The sargasso was excessive in July but after a day we got used to it. Turtles are kings on this stretch of the beach...every night they come up and lay eggs. It's a wonder to watch. The house is big...perfect for large groups. Ernesto can help with taxis to wherever you want to go. Tulum is about a 20 minute drive...great restaurants and definitely check out one of the many senote's here. You can walk in either direction to restaurants on the beach. Walks are a but of a challenge with the rocky beaches but Embrace them were! There were 8 kids ranging from 21 to 10 years old and this trip gave them a real look into Mexico, it's culture, it's cuisine, it's language and its beauty. Language barrier is difficult here but it's what makes it unique. If you are looking for a all inclusive comfy Cancun vacation surrounded by other Americans this is not the spot. Embrace your adventures and book this house... you won't be disappointed by the quality of the hospitality. Loved it and will book again! Viva la Mexico!
Stayed 7 nights in Jul 2021
Response from VrboOwner on Aug 16, 2021
Thank you for your kind words about your stay at Villa Turquesa, Joe. We appreciated you choosing South Akumal beach as your vacation destination. It is wonderful that your group was able to witness a true wonder of nature as the female turtles returned to the beach to nest. We are so pleased that you enjoyed the attention of the staff. They are lovely people. We appreciate your business and hope to see your group again soon! Happy travels always, Akumal Direct Reservations

10/10 Excellent

Avery V.

Liked: Cleanliness
Couldn’t have asked for better
Amazing view amazing people amazing house. Absolutely in love with every bit of It. Cleaners came every day to tidy up and host provided us with everything we needed.
Stayed 5 nights in May 2021
Response from VrboOwner on May 19, 2021
Thank you so much for your kind words about your stay at Villa Turquesa, Avery! We are so pleased that you enjoyed the attention of the staff and your stay on South Akumal beach. It was lovely to host your group. It will be a pleasure to welcome you back in the future. Happy travels always, Akumal Direct Reservations

10/10 Excellent

renato d.

Liked: Cleanliness
Good location, clean house
The management company was very responsive for anything we needed. There were three people that stayed next door that do the cleaning and they were also helpful with anything we needed. We did ask for a grill since there were 9 of us and the property description indicated a grill on site. The grill happened to be a very small tailgating one with no legs with made it difficult and time consuming to grill for the whole family. Besides that, the house is huge and properly cleaned. Will definitely recommend.
Stayed 5 nights in Jan 2021

10/10 Excellent

Nancy M.

Liked: Cleanliness
Loved this paradise
We absolutely loved the house and it’s location the house was beautiful and always clean the host was always on top of everything we felt very comfortable and save definitely recommend this place 100% .
Stayed 7 nights in Nov 2020
Response from VrboOwner on Nov 25, 2020
Thank you for your thoughts about your vacation time at Villa Turquesa! We are so pleased that you loved the house. We appreciate the fact that you would recommend Villa Turquesa to others. That is the property's greatest compliment. We hope to see you again soon. Thanks so much for choosing Akumal as your vacation destination. Happy travels always!

10/10 Excellent

Kathryn K.

Liked: Cleanliness
Great Place to Stay!
There were issues but most could not be helped. June is not a good time to visit Mexico....just too hot and there is no air conditioning in the main area. The seaweed? Well, no one can control nature. They tried their best to clean it up; it was hopeless. Some of our group made it out to reef for some good snorkeling. The pool was WONDERFUL for the kids! The staff was friendly and did their best to make our stay enjoyable. We have stayed in houses before and it would have been nice to have stocked the kitchen with basic spices and cooking needs. We had to buy EVERYTHING and, of course, didn't use it up. Cookware was very adequate for our needs for 14 people. The toaster oven was hard to figure out....a toaster would be nice. Bedrooms and bathrooms were wonderful! The supply of snorkeling gear was more than I expected and the beach towels were a wonderful bonus! All in all I would recommend this house for a stay in south Akumal. There are plenty of restaurants if you like to eat out and the grocery stores weren't too far away. You can do Coba, Chitzen Itza, several cenaotes and relax around the house. I'm not sure this was the best choice for snorkeling because the reef was quite far out and only accessible to strong swimmers.
Stayed 7 nights in Jun 2019
Response from VrboOwner on Mar 31, 2020
Thank you very much for your helpful feedback. We appreciate the time that you have taken to submit your thoughts about your stay at Villa Turquesa. We take all suggestions for improvement seriously. It is wonderful that the children enjoyed the pool! We are thankful for your business and appreciate you chose Mexico as your vacation destination. We would love to host you again in the future. Happy travels always, Akumal Direct Reservations

10/10 Excellent

Kimberly B., Calgary

A Beautiful Oasis Away From The Resorts
We had an incredible stay at Villa Turquesa last week in Akumal! We were a larger group of 13 and our hosts were extremely helpful with any questions about the house or with the area. The home was clean, spacious and every bit of the Mexican charm you hope for when on vacation. We felt very safe the entire week as the gate security for the neighbourhood is right outside the back door. The staff at Villa Turquesa was also very helpful. We had a large group and no dishwasher. They were able to make sure our dishes were done so we didn't have to spend hours in the kitchen doing it ourselves. The pool is the perfect size for a family on vacation and we spent a lot of time outdoors while we were there. It was too bad that it was seaweed season on the beach but there's nothing anyone could do about that. The only suggestion I would make is in giving directions before arrival. They say it is an unmarked road but the sign next to the entry does say Akumal Sur. We ran around in circles a few times unsure of where to turn and this would have helped with the directions. Also, there are safes in every room but we were not able to get every one of them to work. Our holiday was a dream and we thoroughly enjoyed our stay. If every we go back to the Mayan we will definitely stay at Villa Turquesa again.
Stayed 7 nights in Apr 2019
Response from VrboOwner on Mar 31, 2020
Hi Kimberly! Thank you very much for your lovely feedback! We appreciate you staying with us and we're glad to hear you've had a great stay. We hope to have you back soon! :) Warm regards, Akumal Direct Team

10/10 Excellent

Seanne C., Frisco, Texas

Tulum 2018
Although it rained during our stay, we had a fabulous time. The house was amazing and so was everyone that worked there during our stay. We will definitely be back next year!
Stayed 5 nights in Jun 2018
Response from VrboOwner on Mar 31, 2020
Hi Seanne! We are very happy to hear you loved the house and will return next year :) Don't forget to ask for a return guest discount. We look forward to hearing from you. Have a wonderful day. The staff of Villa Turquesa and Akumal Direct

4/10 Poor

Kyle M., Portland, OR

Not everything it was made out to be
The house, the location and the view were great. We had a good time with our friends and family on this trip. However, be aware that the items that come with the house such as the snorkel trip, massage, dinner all have to be planned when you arrive and you will be the one having to initiate these requests. Sadly only the massage and the dinner came through for us and they did not allow us to try and reschedule the snorkel trip. Also, they state in the welcome book that you will have someone there to help you with the gear and items for use while staying. This was not true. They walked in and dropped a couple of bins with life jackets and snorkel gear in the entry way and left. We never saw them again for help with the kayaks or gear and had to take care of these on our own the entire trip. The last day of our stay the cleaners came in at 8:00am to start cleaning as if we needed to get out. They made no consideration to the people still sleeping. This was before check out time and was not requested by us. We felt very put out by this. Also, they do not tell you that when you are renting the "entire" house, the owner still stays there in a room downstairs with their barking dogs. This woke up the guests we had in the room above them numerous times and was annoying every time we would come or go through the front door. For the amount of money we spent to stay here for the week and rent the "whole" house with all the services that were promised we are all disappointed in the overall outcome during our vacation. If you are looking for a house with a pool on the beach and go into with without any expectations as we did this is a good home and as stated, a great location. Otherwise I would suggest looking elsewhere.
Stayed 7 nights in Feb 2018

10/10 Excellent

Natalia P.

Absolutely amaizing!!
Villa Turquesa is a beautiful villa! We had an amaizing time with my family of 21. Enough space for all, comfortable bedrooms and bathrooms. Beach is beautiful and quiet. People helping in the villa are very kind. Claudia the Manager is very helpful and always respect your privacy, and Ana The chef is great!! ( excellent mexican breakfast every morning after early snorkel in fron of the house). 100% recommend.
Stayed 5 nights in Jul 2017
Response from VrboOwner on Mar 31, 2020
Hi Natalia! Thank you for your feedback :) We are happy to hear you have a wonderful time in Villa Turquesa and if your future plans bring you back to Akumal we'd be happy to have you. Have a lovely day Akumal Direct Team