Dear Valeria, We are flattered to know that your stay with us has motivated you to share such a great review about our hotel.It is a pleasure to know that you had a good experiencie during your holiday, and you enjoyed the beautiful beach, the different areas for adults and kids, our team is always working to provide a goos deservice for all our guests. We are pleased to know that you have enjoyed the gastronomy of the speciality restaurants, making the experience very rewarding with all the combination of flavours that our specialised chefs create in each of the dishes.It was a pleasure to have you as our guest and we hope you can visit us again soon.Warm regards,

Dear Andriy, Firstly, please allow us to thank you for your preference for our hotel.We regret that the experience did not meet your expectations, we would have liked to know more details of your stay so that we could follow up appropriately with the hotel and change the perspective of our service.We hope you can allow us to welcome you once again in the future to change your perception of us.Kind regards,

Dear Lorelle, Firstly, please allow us to thank you for your preference for our hotel.We sincerely apologize for the inconvenience and frustration you experienced during check-in. It's certainly not the standard of service we aim to provide.We are deeply sorry for the delay in checking you into your room and for any discrepancies in the pricing and reservation process. Rest assured, we will investigate these issues thoroughly with our front desk team to prevent such occurrences in the future.Your feedback is invaluable to us as it helps us improve our services. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.Warm regards,

Dear Arnold,Thank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.Best regards,

Dear Lucie,Thank you for taking the time to share your feedback regarding your recent stay at our resort. Indeed, Cozumel and Tulum are distinct locations, separated not only by the sea but also by a considerable distance that requires multiple modes of transportation. We realize that coordinating these transfers can be complex and sometimes stressful, especially after a long flight.We empathize deeply with the inconvenience you faced due to these logistical requirements and the additional costs incurred. Your experience has highlighted important areas where clearer communication could assist our guests in planning their travel more efficiently. While we understand that this aspect of your journey was managed by an external provider, we sincerely empathize with the inconvenience and the unexpected costs you incurred.It is pleasing to hear that you found our resort and beach to be beautiful and clean, although we acknowledge your dining experience did not meet your expectations. We strive to provide a variety of culinary options and regret the service speed and quality at one of our restaurants.Additionally, we are genuinely sorry to hear that your interactions with our staff were not as welcoming as we aim for them to be. Creating a warm and friendly environment is crucial to us, and your comments will be shared with our team for improvement.Thank you again for your candid feedback, and we hope to have the opportunity to better serve you in the future, ensuring a seamless and enjoyable experience from start to finish.

Dear Cora,Thank you for sharing your detailed feedback with us. We are pleased to hear that you enjoyed the views and the seasoned food during your stay. However, we regret to hear about the inconveniences you experienced, including the initial state of your room and the challenges with our staff at the front desk. It is our priority to ensure that all guest rooms are in excellent condition upon arrival, and we apologize that this was not the case for you. We also understand your concerns regarding the adult-only designation and the presence of wildlife on the property. We strive to maintain accurate descriptions for our guests and to manage local wildlife responsibly. Your comments are invaluable and have been forwarded to the relevant departments to address these issues and to prevent such situations in the future. Thank you for choosing to stay with us for your anniversary trip, and we hope to have the opportunity to better serve you in the future.

Dear John,Thank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.

Dear Tamise,Thank you for your kind words, we're delighted to hear you had a wonderful experience with us. It is a pleasure that you have been able to enjoy our wide variety of restaurants, which are internationally recognized, as well as entertainment, facilities in general, and the service provided by our excellent team. Our main objective is to make our guests feel at home in the Mexican paradise.We look forward to welcoming you back soon for another enjoyable stay. Thank you for choosing our hotel.

Dear Corey,Thank you for your feedback and for giving us a high rating despite the concerns you mentioned. We understand that encountering wildlife, such as raccoons and coatimundis, can be unexpected. While these animals are native to the area and often seen as part of the local wildlife, we strive to manage their presence carefully to ensure the comfort and safety of all our guests.We are continuously working on improving our management practices to reduce any inconvenience to our guests while coexisting with the natural environment surrounding our property.Thank you once again for choosing our hotel, and we look forward to the opportunity to welcome you back.

Dear Tyler,Thank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.

Dear Francisco, First and foremost, we would like to thank you for choosing us as hosts for your stay here in Cancún. It is gratifying for us to receive positive comments from our guests and to know that you enjoyed about the privacy, amenities and services that we offer, your comfort is our main goal.It was a pleasure to have you as our guest and we hope you can visit us again soon.Kind regards,

Dear Fantay,Thank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.Best regards,

Estimada Yajaira,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Dear Brittany, We are pleased your stay with us has motivated you to share such a great review about our hotel.We are completely honoured to make your visit so pleasant, after reading your review, it is a pleasure to know that we met your expectations, that you enjoyed our excellent service and facilities within the hotel.It was a pleasure to have you as our guest and we hope you can visit us again soon.Kind regards,

Dear Maria, Thank you very much for sharing your comments about your stay at our hotel by this means.We are glad to know that you received a good service from our staff and they made your vacation a memorable time. On the other hand we will work on the renovations to meet all your expectations.We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing.Kind regards,

Dear Cecilia,Thank you very much for taking the time to share a review of our hotel, it is very important for us to know the opinion of our guests.We look forward to receiving you again on your next visit to Cancun.

Dear Bryan,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Dear Patrick,Thank you for your kind comments.We are pleased to hear that you enjoyed aspects of your experience, such as the beautiful beach, good buffet offerings, and friendly staff. Your detailed comments are invaluable to us as they help us understand areas where we can improve.We apologize for any inconvenience caused by the limitations in restaurant options, portion sizes and drinks, we will work on expanding our offerings to include more variety and healthier choices as per your suggestions.We appreciate your patronage and hope to welcome you back in the future to provide you with an even better experience.Best regards,

Dear Adrian,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.

Estimado Victor,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Dear Shelly,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Dear Susan,Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed your time at our property and that you found it to be nice and relaxing.We are glad to hear that you appreciated the efforts of our staff and the dining options available during your stay. However, we apologize for any inconvenience caused by the lack of vegetarian options. We will certainly take this into consideration as we continue to improve and expand our menu offerings to cater to all dietary preferences.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another wonderful time in the future.Warm regards,

Dear Alonso, Thank you very much for sharing your comments about your stay at our hotel.We are glad to know that you took advantage for the great location. On the other hand, we regret the maintenance inconveniences you encountered during your stay, we will share your comments with the maintenance department and they can work on the details as soon as possible and change your perception about our service.We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementingKind regards,

Dear Fallon, Firstly, please allow us to thank you for your preference for our hotel.We regret that the dining experience did not meet your expectations and that you found the lack of variety and the quality of the food to be disappointing. We apologize for any shortcomings in this regard. Rest assured, we will review your feedback with our culinary team to make necessary improvements.We are also sorry to hear about the issues you encountered with the shower in your room. Please accept our apologies for any inconvenience this may have caused. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Kind regards,

Dear Shari,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Dear Manuel, First and foremost, we would like to thank you for choosing us as hosts for your stay.We are delighted to hear that you enjoyed the beach and that you appreciated the food and the service provided by our team.we apologize for the odor issue you encountered in your room. Our team works hard to maintain high standards of cleanliness and comfort, and we regret that we did not meet your expectations in this regard. We will address this issue with our housekeeping staff to prevent recurrence in the future.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Kind regards,

Estimado Luis,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Dear Brooklyn, We are flattered to know that your stay with us has motivated you to share such a great review about our hotel.We are glad to know that you were able to enjoy our wide variety of gastronomic options in our specialty restaurants and the excellent service from our staff. We hope to have the honor of welcoming you once again in the future.Best regards,

Dear Todor, We sincerely appreciate your feedback regarding your recent stay at our hotel. We regret to hear that you have experienced some disappointments during your time with us.Regarding the room cleaning service, we apologize for any confusion or lack of clarity regarding this service. We strive to provide clear and comprehensive information about our services to our guests, and will take steps to improve communication about how to request and receive room cleaning service.We sincerely appreciate your time and look forward to the opportunity to welcome you back in the future to provide an enhanced experience.Sincerely,

Dear Autumn, Firstly, please allow us to thank you for your preference for our hotel.We are glad that you could enjoy the gastronomic vareity and the beautiful beach. On the other hand, we appreciate your comments about the areac that we can improve.We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing.Kind regards,

Estimada Carla,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Dear Jackie,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Dear Jackie, It gives us great pleasure to know that you enjoyed your stay with us.We appreciate the special mention you make to our colleague Sergio, no doubt he will be very pleased to read your kind comments.We hope to have the honor of welcoming you once again in the future.Warm regards,

Dear Grant,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Estimado Donaldo,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Dear Marquavis,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Dear Sujail, Firstly, please allow us to thank you for your preference for our hotel.We're glad to hear that you found our staff friendly and kind; providing exceptional service is a priority for us. However, we apologize for the delay in providing your room upon arrival and the issue with the water supply. We understand how important these aspects are for a comfortable stay and will address these concerns promptly to ensure they are resolved.We hope to have the opportunity to welcome you back and offer a better experience.Kind regards,

Estimado Claudio,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Dear Cindy, Our guests’ comfort and satisfaction are our number one priority.We are completely honored to make every visit so enjoyable, after reading your detailed review it is a pleasure to know that we are still meeting your expectations, that you enjoyed our dining options, facilities, and especially our excellent service by the team.It was a pleasure to have you as our guest and we hope you can visit us again soon.Warm regards,

Dear Beverly, It gives us great pleasure to know that you enjoyed your stay with us.We are flattered to know that you had a good stay and enoyed the activities and the excellent service from our staff. We hope to have the honor of welcoming you once again in the future.Warm regards,

Dear Rosemarie,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Dear Nichole,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Dear Nicole,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Dear William,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Dear Kinyetta,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Estimado Gilberto,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Dear Colleen, We deeply regret that your experience at our hotel did not meet your expectations, and we sincerely apologize for any inconvenience you encountered during your stay.It saddens us to learn that our staff did not provide the friendly and welcoming service that you expected. This does not align with the high standards of customer care that we strive to uphold at our hotel.Difficulties with the beverage service, minibar item charging policy, and matters in the spa are areas we take very seriously. These concerns will be shared with the respective departments for a thorough review of our internal procedures and policies.Your feedback will be taken seriously and used to implement significant improvements in all the mentioned areas.Kind regards,

Dear Juan, Firstly, please allow us to thank you for your preference for our hotel.We are sorry to hear that your experience was not entirely satisfactory, we apologize for the inconvenience you had in the room, however we appreciate your comments on the details you found so that we can fix them as soon as possible and avoid future complaints.We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing.Kind regards,

Dear Todd, Thank you very much for sharing your comments about your stay at our hotel by this means.It is a pleasure to know that the service thar you received from our staff met your expectations. All your comments are very important as they help us to improve in certain areas.We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing.Kind regards,

Dear Adolfo, Thank you for your kind comments.It makes us very happy that you had the opportunity to enjoy our beautiful beach. We are very fortunate to have one of the best in the city. We also have a staff that is dedicated daily to clean it and keep it presentable for our guests' comfort.We hope to have the honor of welcoming you once again in the future.Kind regards,