8/10 Good
David, Redlands, California
Aug 28, 2015
Liked: Cleanliness, staff & service
The best Hotel Staff around!
The room was fine -- small, but clean. On the downside the bed was hard, and there was a fair amount of noise. There is no air conditioning or heater -- but the weather was moderate.
The hotel is within close walking distance to the city center. But on the much bigger plus side, is that on both days my Expedia booked tour companies let me down, but the caring staff at Chankana Hotel (Hostel) went above and beyond to help salvage my entire trip!
The second day of my trip the Chankana staff earned my MVHS (Most Valuable Hotel Staff Award)! I had previously booked and confirmed an all-inclusive trip through Expedia to Machu Picchu (the purpose of my trip), but the tour company that was supposed to pick me up at 5:30 A.M.-- "No-showed."
The staff spent tremendous time trying to reach the flakey tour company, but my time was running out. Finally the owner got on the phone and started calling around to other tour operators to see if I could still make it to Machu Picchu. A tour operator the owner knew personally came to the hotel and helped me (do the almost impossible at that point) -- piece together a ltrip.
I left Cusco at noon, but I had a glorious quick trip to one of the seven new wonders of the world! -- the Chakana Hotel Staff (and their contacts) saved my trip!