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Hotel Playa Caracol

4.0 star property
Beach spa retreat walking distance from Mocambo Beach

Choose dates to view prices

your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Hotel Playa Caracol

Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Room, 1 King Bed | Premium bedding, in-room safe, desk, blackout drapes
Meeting facility
Staircase
Reviews
8.2

Very good

Popular amenities

  • PoolPoolPool
  • BarBarBar
  • SpaSpaSpa
  • Room serviceRoom serviceRoom service
  • HousekeepingHousekeepingHousekeeping
  • LaundryLaundryLaundry
The price is $77
$92 total
includes taxes & fees
Jun 17 - Jun 18

Explore the area

Map
Av. Mocambo #526, Col. Collado y Boticaria, Boca del Río, VER, 94293
  • Popular LocationMocambo Beach9 min walk
  • Popular LocationPlaza Las Americas Shopping Mall14 min walk
  • Popular LocationWorld Trade Center Veracruz14 min walk
  • AirportVeracruz, Veracruz (VER-General Heriberto Jara Intl.)21 min drive

Most relevant reviews

ExperimentalCarousel

4/10 Poor

Miguel
May 25, 2024
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Room options

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | Premium bedding, in-room safe, desk, blackout drapes

Double Room, 2 Double Beds

9.4/10 Exceptional

Highlights

Balcony
Air conditioning
LCD TV
Blackout drapes/curtains
Premium bedding
Shower/tub combination
Private bathroom
Free bottled water
  • 172 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed

8.3/10 Very Good

Highlights

Balcony
Air conditioning
LCD TV
Blackout drapes/curtains
Premium bedding
Shower/tub combination
Private bathroom
Free bottled water
  • 172 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

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The price is $74
$88 total
includes taxes & fees
Jul 7 - Jul 8
Galería Plaza Veracruz by Brisas

About the neighborhood

Boca del Río

Located on the beach, Hotel Playa Caracol is in Mocambo, a neighborhood in Boca del Río. Plaza Las Americas Shopping Mall and Plaza Vela are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Mocambo Beach and Veracruzano Coral Reef System National Park. Looking to enjoy an event or a game while in town? See what's happening at Unidad Deportiva Hugo Sánchez or Estadio Universitario Beto Avila.
Visit our Boca del Río travel guideOpens in a new window

What's nearby

  • Mocambo Beach - 9 min walk
  • Andamar Lifestyle Center - 13 min walk
  • Plaza Las Americas Shopping Mall - 14 min walk
  • World Trade Center Veracruz - 14 min walk
  • Plaza Mocambo Veracruz - 5 min drive

Getting around

  • Veracruz Central Station - 23 min drive
  • General Heriberto Jara Intl. Airport (VER) - 21 min drive

Restaurants

  • Villa Rica - 1 min walk
  • Domino's Pizza - 3 min walk
  • El Tilingo Lingo - 4 min walk
  • Xkatlén - 1 min walk
  • Claps Canta Bar - 8 min walk

About this property

Hotel Playa Caracol

Upscale hotel near Veracruz Aquarium
Close to Mocambo Beach and Plaza Las Americas Shopping Mall, Hotel Playa Caracol provides a terrace, a garden, and a playground. This hotel is a great place to bask in the sun with a beachfront location and sun loungers. Indulge in a manicure/pedicure, a body treatment, and a massage at the onsite spa. The on-site Regional cuisine family restaurant, La Villa del Pescador, offers breakfast, lunch, and dinner. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • Tour/ticket assistance, a porter/bellhop, and beach umbrellas
  • An elevator, meeting rooms, and a banquet hall
Room features
All guestrooms at Hotel Playa Caracol offer perks such as premium bedding and air conditioning, as well as amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • LCD TVs with cable channels
  • Balconies, cribs/infant beds, and coffee/tea makers

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Villa del Pescador

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Crib (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • Elevator

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

Outdoor space

  • Balcony

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 350.00 per night
Cribs (infant beds) are available for MXN 350.00 per night

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: MXN 350.00 per night
  • Rollaway bed fee: MXN 350.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Property is also known as

Hotel Playa Caracol Boca del Rio
Hotel Playa Caracol
Playa Caracol Boca del Rio
Playa Caracol
Hotel Playa Caracol Hotel
Hotel Playa Caracol Boca del Río
Hotel Playa Caracol Hotel Boca del Río

Frequently asked questions

Does Hotel Playa Caracol have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Hotel Playa Caracol?

As of Jun 7, 2024, prices found for a 1-night stay for 2 adults at Hotel Playa Caracol on Jun 17, 2024 start from $77.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Playa Caracol pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Playa Caracol?

Self parking and valet parking are free at this property.

What time is check-in at Hotel Playa Caracol?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Playa Caracol?

Check-out is at noon.

Where is Hotel Playa Caracol located?

Nestled on the beach, this Mocambo hotel is within a 10-minute walk of Plaza Vela and Mocambo Beach. Plaza Las Americas Shopping Mall and World Trade Center Veracruz are also within 15 minutes.

Reviews

8.2

Very Good

Rating 10 - Excellent. 154 out of 361 reviews" "
Rating 8 - Good. 120 out of 361 reviews" "
Rating 6 - Okay. 50 out of 361 reviews" "
Rating 4 - Poor. 18 out of 361 reviews" "
Rating 2 - Terrible. 19 out of 361 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Miguel

Disliked: Property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

ROSA

Liked: Cleanliness, staff & service
Needs an exterminator!
Stayed 7 nights in Dec 2023

6/10 Okay

arturo

Traveled with group
I asked for two glasses of Ice and I was old that i had to purchases some thing in order to get the Ice. Pool was a little green could use a little maintaince
Stayed 8 nights in Jul 2023

4/10 Poor

Jacqueline

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
They need to work on customer service. The lady at the front desk was not very attentive, they were some extra charges for no reason. Different price of what we agreed at booking. When told that the beds were extremely hard, she seemed uncaring, and bothered by the questions if all the rooms have the same beds. We regret having to stayed two nights. None of us were able to sleep. We’ve got bedbugs bites. Terrible experience. It’s a shame because it has a great location, and great views.
Stayed 2 nights in Jun 2023

8/10 Good

Eva

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for families.
The beach access of this hotel is perfect. It’s very close to multiple restaurants and stores. Perfect for a family trip.
Stayed 6 nights in Jul 2023

6/10 Okay

Alonso

Business traveler
Disliked: Cleanliness, property conditions & facilities
Dirty with hairs allover the bathroom and the walls of the room ehere all dirty and chipped
Stayed 1 night in Jun 2023

10/10 Excellent

Linz

Stayed 2 nights in May 2023

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

2/10 Terrible

Ralph

Stayed 2 nights in Apr 2023

2/10 Terrible

erik

Stayed 3 nights in Apr 2023

10/10 Excellent

scott

Stayed 1 night in Feb 2023

10/10 Excellent

Wendy I, Belvidere

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel bastante limpio, la comida excelente y los empleados muy amables.
Stayed 7 nights in Jan 2023

8/10 Good

jesus j

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
mosquitoes in the room

10/10 Excellent

yexika

Stayed 1 night in Dec 2022

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 4 nights in Oct 2022

10/10 Excellent

Abbigail

Stayed 1 night in Aug 2022

10/10 Excellent

Silverio

Stayed 2 nights in Jul 2022

6/10 Okay

Refugio Elizabeth

Stayed 1 night in Jun 2022

10/10 Excellent

Gerardo

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The location and the close to the beach
Stayed 2 nights in Jun 2022

10/10 Excellent

Diana

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel. Great views of the beach!
Stayed 1 night in Apr 2022

2/10 Terrible

Anthony, Littleton

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff are not very nice. The hotel is run down.
Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tiene acceso a playa
Excelente lugar para pasarla en familia, tiene acceso a la playa y todo es muy tranquilo
Stayed 2 nights in Mar 2022

6/10 Okay

Rafael Gonzalez

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It’s a nice hotel but very outdated. Our room had peels of humidity on the wall. Wi-Fi was very slow when functioning because it was hard to get connection. There were also ants in our room. Hospitality was very friendly.
Stayed 4 nights in Mar 2022

6/10 Okay

Ricardo

Traveled with family
Liked: Cleanliness, property conditions & facilities
The hotel is in a great location, room was pretty decent and clean. Service in general was okay. The pool water was cloudy and dirty. We didn’t even go in the water. The wifi was not good in many areas of the hotel. The mattress and pillows were hard and not comfortable at all, woke up with back and neck pains. The waiters in the pool area were not very friendly. Could be a really great hotel if things were taken better care of.
Stayed 3 nights in Mar 2022

8/10 Good

Jose Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2021

General hotel information

Reasons to Book
Room Cleanliness & Outdoor Pool
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.0