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Frequently Asked Questions About Cruises 
Booking your cruiseCan I book a cruise for another person? Can I let another person use my account to book a cruise? Can I book a cruise if I'm not a U.S. citizen? Can I book multiple cabins at once? How far in advance can I book a cruise? Can I book my cruise with more than one credit card? Can I book my cruise with a debit card? Can I change the spelling of a passenger's name after I book the cruise? Can I extend my trip with a hotel stay? Can I make a deposit? My credit card payment wasn't accepted. Why? Do I have to book cruise line airfare? What are the benefits of booking cruise line airfare? If I book cruise line airfare, will I have a choice of flights? How will I know when my final payment is due? How do I make my final payment? I’m going on a cruise for my honeymoon. Can I travel under my married name? I now have a different name than the one on my birth certificate. Will this create a problem? I have to cancel my cruise. Will I get a refund? Is there such a thing as a "frequent cruiser club?" Is it safe to use my credit card online? My reservation is pending. How will I know when payment has been accepted? Should I purchase the travel protection plan? My reservation was confirmed. What happens next? My credit card statement shows one charge from the cruise line and one charge from your company. Why? Return to the main Cruise FAQs page Can I book a cruise for another person? Yes. When booking the cruise, simply enter the passengers’ names where indicated. Please keep in mind that correspondence, including cruise packets and airline tickets, are sent to only one address. If you do not want to be responsible for forwarding these important tickets and documents on to the passengers, please be sure to list another passenger's address as the contact address. Top Can I let another person use my account to book a cruise? You may let somebody else use your account; however, we encourage everyone to create his or her own profile as it stores personal information about the owner. Top Can I book a cruise if I'm not a U.S. citizen? Currently, prices listed on Expedia are valid for U.S. residents only. Customers must have a valid U.S. mailing address and must use a U.S. credit card to book on Expedia.com Top Can I book multiple cabins at once? Currently, you cannot book more than one cabin at a time. If you require two or more cabins, you must complete one reservation, then begin the process again to book the next cabin. Or, you may call a Cruise Specialist at 1-888-249-3978 and have him or her book multiple cabins for you. Top How far in advance can I book a cruise? You can book a cruise up to 18 months in advance. Top Can I book my cruise with more than one credit card? If you need to book your cruise with more than one credit card, please call a Cruise Specialist at 1-888-249-3978. If you book online, you may put your deposit on one credit card and later payments on another; however, you cannot split the deposit or each payment onto different credit cards. Top Can I book my cruise with a debit card? Yes, you may use a debit card; however, some debit cards cannot be verified. In this case, you will be required to use a credit card for booking. Top Can I change the spelling of a passenger's name after I book the cruise? Many cruise lines will not let you change a passenger’s name, or even that name’s spelling, after you complete your reservation. If they do allow changes, a large fee will likely be tacked onto the change. Therefore, please be absolutely certain that all passengers’ names are spelled exactly as they appear on their proof of citizenship (passports, or government-issued photo IDs and birth certificates). Top Can I extend my trip with a hotel stay? If you are purchasing cruise line airfare and would like to extend your trip, please call a Cruise Specialist at 1-888-249-3978 to book your cruise. The cruise specialist can assist you in booking flights with early arrival or late departure, but you’ll likely have to book your own hotel (you may do so by searching for hotels on our site). Please call a cruise specialist before entering your credit card information. Otherwise, you may have to pay a fee to change your flight dates. Top Can I make a deposit? Generally, if your cruise departs more than 60 days in the future, you can make a partial deposit. If you choose to make a deposit, your confirmation e-mail will list payment due dates. Please keep in mind that if you miss a payment, the cruise line can cancel your reservation and will not necessarily refund you for any payments you’ve already made. In addition, we will charge you a cancellation penalty of $50 per cabin (trip insurance is also nonrefundable). Top My credit card wasn't accepted. Why? There are various reasons why this may have happened. Please try again, following these suggestions: If, after following these steps, your credit card still isn't accepted, please call a Cruise Specialist for assistance at 1-888-249-3978. Top Do I have to book cruise line airfare? You are not required to book cruise line airfare. However, there are several benefits to booking your flights through the cruise line. One benefit is complimentary roundtrip shuttle service between the airport and the ship. Another benefit is that, if you miss your cruise ship due to flight delays from mechanical problems, the cruise line will make an effort to get you to the next port of call to join the cruise. (The cruise line may not assist you when delays are caused by inclement weather; therefore, we highly recommend that you purchase our travel protection plan.) Top What are the benefits of booking cruise line airfare? One benefit to buying cruise line airfare is that you will generally receive complimentary roundtrip shuttle service between the airport and the ship. Another benefit is that, if you miss your cruise ship due to flight delays from mechanical problems, the cruise line will make an effort to get you to the next port of call to join the cruise. However, this may not be the case for delays caused by weather. The purchase of travel insurance is highly recommended. Top If I book cruise line airfare, will I have a choice of flights? Passengers booking cruise line airfare do not get to choose their flights. If you would like to book cruise line airfare, but you have particular needs (such as preferred airlines or flight times), book your cruise with a Cruise Specialist by calling 1-888-249-3978. Your cruise specialist will then be able to send specific flight requests to the cruise line. Please keep in mind that making flight requests often increases the flight’s cost. Top How will I know when my final payment is due? All payment due dates will be listed in your confirmation e-mail, which you will receive within 24 hours of making your reservation. Top How do I make my final payment? Call a Cruise Specialist at 1-888-249-3978 to make your final payment. Top I’m going on a cruise for my honeymoon. Can I travel under my married name? To make traveling as easy as possible, we suggest that you travel under the name listed on your proof of citizenship (passport, or government-issued photo ID and birth certificate). If you would like to travel under your new name and you haven’t yet updated your identification, you MUST bring a copy of your marriage certificate. Otherwise, you will not be allowed to board the ship. If your proof of citizenship is a birth certificate and government-issued photo ID, and your photo ID reflects your new name, you must bring a copy of your marriage certificate, as the name on your photo ID will not match the name listed on your birth certificate. Top I now have a different name than the one on my birth certificate. Will this create a problem? If the name listed on your birth certificate does not match the name listed on your government-issued photo ID, you must bring any legal documentation, such as a marriage certificate, that explains why the names do not match. The only way you can bypass this step is by using a passport that matches the name under which you booked your cruise. Top I have to cancel my cruise. Will I get a refund? Whether you receive a refund depends on two things: When you cancel the cruise, and if you purchased the travel protection plan. Cancellation timelines vary by cruise line and actual sailing. To best protect yourself, we highly suggest that you purchase the travel protection plan. Also, please keep in mind that if you must cancel your trip, we will charge you a cancellation penalty of $50 per cabin (the cost of the travel protection plan is also nonrefundable). Top Is there such a thing as a "frequent cruiser club?" Just like each airline has its own “frequent flyer club,” each cruise line too has its own “frequent cruiser club.” Refer to the Cruise line reviews for details on each cruise line’s club. Top Is it safe to use my credit card online? Absolutely. With just one click, you can sign in securely to our site and have all your transactions protected by powerful Secure Sockets Layer (SSL) encryption technology and Private Communication Technology (PCT) security standards supported by Microsoft Internet Explorer and other popular browsers. SSL encrypts your credit card number, name, address, and telephone number before they travel over the Internet. This makes doing business over the Internet as secure as purchasing by telephone. If you still feel uncomfortable using your credit card online, feel free to make your reservation by calling a Cruise Specialist at 1-888-249-3978. Top My reservation is pending. How will I know when payment has been accepted? You will receive a confirmation e-mail within 24 hours of completing your reservation. If, for any reason, your payment has not been accepted, you will receive an e-mail or telephone call from a Cruise Specialist. Top Should I purchase the travel protection plan? Whether or not to purchase the travel protection plan is an individual decision. However, we highly recommend that you purchase the plan to protect your vacation investment. If you need to cancel your trip for a covered reason (including injury, sickness, or death for you, a travel companion, or an immediate family member), you’ll be protected against losing your entire investment. The travel protection plan also protects you against any emergencies while you are on your cruise. If you do purchase the travel protection plan and must cancel your cruise, we will charge you a cancellation penalty of $50 per cabin. In addition, the cost of the protection plan is nonrefundable. Please be sure to read complete travel protection plan details before you make the decision whether or not to purchase it. Top My reservation was confirmed. What happens next? You will receive a confirmation e-mail within 24 hours of completing your reservation. If you made a deposit only while booking, the confirmation e-mail will provide the final payment due date. You will also receive your cruise documents and information within 14 days of your sail date. Please note that not all cruise lines provide paper documentation. Many now send cruise documents exclusively by e-mail. Top My credit card statement shows one charge from the cruise line and one charge from your company. Why? That’s likely because you purchased the travel protection plan. The charge from the cruise line is the cost of the actual cruise and any cruise line airfare you may have purchased. The charge from us is the travel protection plan you purchased. If this is not the case, please call a Cruise Specialist at 1-888-249-3978. Top Return to the main Cruise FAQs page |
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