Rooftop terrace
Check availability

Reviews of Malmaison York

4 out of 5
Malmaison York
2 ROUGIER STREET, York, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 804 out of 1351 reviews" "
Rating 8 - Good. 327 out of 1351 reviews" "
Rating 6 - Okay. 143 out of 1351 reviews" "
Rating 4 - Poor. 55 out of 1351 reviews" "
Rating 2 - Terrible. 22 out of 1351 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent. Room very comfortable.
Stayed 1 night in May 2024

6/10 Okay

Paul

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Location really good. Staff excellent. Rooms are ok, nothing special. No bottled water in room is ludicrous considering the price
Stayed 1 night in May 2024

8/10 Good

Christine

Traveled with family and small children
Attentive staff and lovely room. Although on Expedia I booked a standard room with a toddler bed but at the hotel they can not cater for a toddler bed in a standard room so we were forced to upgrade which was a bit annoying and then to pay an extra £30 a night for the bed
Stayed 2 nights in May 2024

10/10 Excellent

Ormond, CORBY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel with boutique-feel. Good spacious bedroom with excellent bathroom and storage. Staff were friendly & professional. Good breakfast & cooked to order hot choice. Excellent position near station & city centre. Underground on-site parking very limited & extra charge.
Stayed 1 night in May 2024
Response from Malmaison York on May 25, 2024
Thank you for your lovely review, we do hope to see you again in the future.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in York city centre by far. Great location good access excellent friendly staff it’s expensive but isn’t everything of quality these days ?
Stayed 2 nights in May 2024
Response from Malmaison York on May 25, 2024
Thank you Stephen for your lovely review, we do hope to see you again soon. We appreciate the feedback given.

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is situated in a convenient & central location within walking distance to bars, restaurants & amenities. I did struggle finding the car park & navigating the one way system but got there eventually. Just needed to know to look for NCP carpark sign. Had a lovely stay! I like the new updated decor.
Stayed 1 night in May 2024
Response from Fran on May 18, 2024
Thank you for your review. We're glad you enjoyed your time with us, and found the car park! Hopefully we can see you again soon.Kind regards,Malmaison York

6/10 Okay

Ruby

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was overall a nice room but unfortunately the name of this hotel did not live up to its expectations. The temperature control in the room did not work and in a warm day that’s really not great as there was no cooling at all. The windows cannot be opened due to safety so makes it worse. There were no fans available either. Housekeeping just said sorry can’t help. The shower tray had hair in it which was off putting so could have been cleaned properly. The hotel should stock more drink options. There was one sachet of green tea so had to ask for more. It was a nice hotel but not sure i would want to stay at a Malmaison again.
Stayed 1 night in May 2024
Response from Fran on May 11, 2024
Thank you for your review. I am so sorry to hear about your issues with AC and cleanliness - please be assured I have passed your feedback on to the relevant departments. If you wished to discuss anything further please contact the hotel and ask for the Duty Manager.Kind regards,Malmaison York

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Fran on May 9, 2024
Thank you for your lovely review! We're glad you enjoyed your time with us, and hopefully we can see you again soon.Kind regards,Malmaison York

2/10 Terrible

Tammy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pillow cases did not seem to be cleaned smelled like sweat. The lighting pretty much didnt exist. Air conditioner did not turn on, called to front dest stated it would take about an hour to turn on. People at front desk was rude and snotty. Over all i wouldn't recommend this hotel at all.
Stayed 2 nights in May 2024
Response from Fran on May 8, 2024
Thank you for your feedback. I am so sorry you didn't enjoy your stay. I have passed on your feedback to the relevant departments, and please feel free to get in touch and ask for the duty manager if you wished to discuss anything further.Kind regards,Malmaison York

6/10 Okay

Hannah

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Overall the property was good. The air conditioning didn’t work so the room got very warm, also the fridge didn’t work and it was really dark in some parts of the room.
Stayed 2 nights in May 2024
Response from Fran on May 8, 2024
Thank you for your feedback. We're glad you enjoyed your time with us, and I have passed on your comments to maintenance. Hopefully we can see you again soon.Kind regards,Malmaison York

2/10 Terrible

Charlotte

Stayed 1 night in Apr 2024
Response from Malmaison York on May 25, 2024
Thank you for your feedback, If you wish speak with someone at the hotel . Please do not hesitate to contact us directly .

8/10 Good

Alison, Cirencester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located hotel - rooms are compact but comfortable. Slight niggle was only one bath towel provided for a double room.
Stayed 1 night in Apr 2024
Response from Malmaison York on Apr 30, 2024
Dear Alison,Thank you for you review. We appreciate your time and feedback and have passed this on to our team.We hope to welcome you back.Kind regards,Malmaison York

8/10 Good

Jill

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Loved the location. Wish the temperature controls were better. Could use towel hooks
Stayed 2 nights in Apr 2024
Response from Malmaison York on Apr 30, 2024
Dear Jill,Thank you for you review. We appreciate your time and feedback and have passed this on to our team.We hope to welcome you back.Kind regards,Malmaison York

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel, friendly staff but under staffed at times. Umbrella hire machine is chocolate-teapot useless. Good atmosphere, great breakfast.
Stayed 3 nights in Apr 2024
Response from Malmaison York on Apr 30, 2024
Dear Matthew,Thank you for you review. We appreciate your time and feedback and have passed this on to our team.We hope to welcome you back.Kind regards,Malmaison York

10/10 Excellent

Owen

Stayed 1 night in Apr 2024
Response from Malmaison York on May 25, 2024
Thank you Owen for your review, much appreciated !!

8/10 Good

Katy

Traveled with partner
The hotel is in an amazing location, so near to the centre of York. The reception staff were lovely, really friendly & helpful. The room was very quirky. Much better than expected. Some reviews said the rooms were dark but ours was flooded with light from the huge window. Very good breakfast.
Stayed 1 night in Apr 2024
Response from Malmaison York on Apr 28, 2024
Thank you for your lovely review Katy, We do hope to see you again in the future.

10/10 Excellent

Patricia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Liked everything but the lack of light in the desk and closet area in our rooms. GREAT BREAKFAST!! I’d stay there again if visiting York
Stayed 3 nights in Apr 2024
Response from Malmaison York on Apr 28, 2024
Thank you Patricia for your lovely review , see you again soon hopefully.

10/10 Excellent

Hernan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay to visit the city, with good dining close to it.Good service from the hotel
Stayed 3 nights in Apr 2024
Response from Malmaison York on Apr 28, 2024
Thank you for your review , we appreciate the feedback and hope to see you again in the future.

10/10 Excellent

MELINDA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded expectations, very nice large room, staff superb
Stayed 2 nights in Apr 2024
Response from Malmaison York on Apr 24, 2024
Dear Melinda,Thank you for your lovely review. We have passed this on to our team. We appreciate your time and feedback and we hope to welcome you back to the hotel.Kind regards,Malmaison York

6/10 Okay

nichola

Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Malmaison York on Apr 24, 2024
Dear Melinda,Thank you for your review. We have passed this on to our team. We appreciate your time and feedback and we hope to welcome you back to the hotel.Kind regards,Malmaison York

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another quality stay at Malmaison. Well situated to walk into York. Skybar has fantastic views of York on a clear day.
Stayed 1 night in Apr 2024
Response from Malmaison York on Apr 21, 2024
Dear Christopher,Thank you for your lovely review. We appreciate your time and feedback.We hope to see you again soon!Kind regards,Malmaison York

10/10 Excellent

Iain

Stayed 3 nights in Apr 2024
Response from Fran on May 8, 2024
Thank you for your review! We're glad you thoroughly enjoyed your time with us, and hope to see you again soon.Kind regards,Malmaison York

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for the station
Stayed 2 nights in Mar 2024
Response from Fran on Apr 17, 2024
Thank you for your review. We're glad you enjoyed your time with us, and hope to see you again soon.Kind regards,Malmaison York

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Lili on Apr 18, 2024
Dear Andy,Thank you for your lovely review. We appreciate your time and feedback and hope to welcome you back to The Malmaison York Hotel.Kind regards,The team at Malmaison York

8/10 Good

Jenni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Fran on Apr 17, 2024
Thank you for your review. We're glad you enjoyed your time with us, and hope to see you again soon.Kind regards,Malmaison York

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and room. We ate in the rooftop Sora bar which was nice but a bit overpriced. Our room was lovely, my only niggle was that the fridge was pretty useless, It's kept enclosed in a cupboard so was overheating.
Stayed 2 nights in Apr 2024
Response from Fran on Apr 15, 2024
Thank you for your feedback. We're glad you enjoyed your time with us, and I have passed you feedback on to maintenance. Hopefully we can see you again soon.Kind regards,Malmaison York

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Fran on Apr 13, 2024
Thank you for your review. We hope you enjoyed your time with us, and look forward to seeing you again soon.Kind regards,Malmaison York

6/10 Okay

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
The washing facilty was poor with a tiny mirror which was too low down to use to shave. The room was too hot and the windows did not open which left the only option as air con which was loud and kept needing be adjusted.
Stayed 1 night in Apr 2024
Response from Fran on Apr 7, 2024
Thank you for your feedback. I have passed on your comments about the room, and we hope you enjoyed the rest of your stay.Kind regards,Malmaison York

10/10 Excellent

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was excellent and would recommend to friends and family. Thankyou
Stayed 1 night in Apr 2024
Response from Fran on Apr 6, 2024
Thank you for your lovely comments! Hopefully we can welcome you back soon.Kind regards,Malmaison York

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, was allowed an early check in. Staff excellent. Very good breakfast.
Stayed 1 night in Apr 2024
Response from Fran on Apr 6, 2024
Thank you for your lovely review! We're glad you enjoyed your breakfast and that the team looked after you. Hopefully we can see you again soon.Kind regards,Malmaison York

8/10 Good

Helen, Keighley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, with great staff. I especially liked the rooftop bar which had amazing cocktails and fantastic service.
Stayed 1 night in Mar 2024
Response from Fran on Mar 29, 2024
Thank you for your review! We're glad you enjoyed your time in Sora and we hope to see you again soon.Kind regards,Malmaison York

10/10 Excellent

darren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Malmaison and it’s sora bar and restaurant are spot on. We didn’t need to leave the hotel really.
Stayed 1 night in Mar 2024
Response from Malmaison York on Mar 25, 2024
Dear Darren,Thank you for your lovely review. We appreciate your feedback and value your time. We will be passed on to our team.We hope to see you again soon!Kind regards,Malmaison York

10/10 Excellent

Ben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very friendly staff
Stayed 1 night in Mar 2024
Response from Fran on Mar 23, 2024
Thank you for your lovely review! We're glad you enjoyed your time with us and hope to see you again soon.Kind regards,Malmaison York

10/10 Excellent

Belinda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free drinks on arrival! Staff - always cheerful and helpful. Breakfast options - great, catered for all. Would recommend.
Stayed 3 nights in Mar 2024
Response from Malmaison York on Mar 21, 2024
Dear Belinda,Thank you for your lovely review. We appreciate your feedback and will share with positivity with our team.We hope to see you again soon!Kind regards,Malmaison York

10/10 Excellent

He

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from staff and spacious room.
Stayed 1 night in Mar 2024
Response from Malmaison York on Mar 20, 2024
Thank you for your lovely review. We hope to see you again soon.Kind regards,Malmaison York

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms, great breakfast and great hotel in general!
Stayed 1 night in Mar 2024
Response from Fran on Mar 19, 2024
Thank you for your lovely review! We're glad you enjoyed your stay, and hope to see you again soon.Kind regards,Malmaison York

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fran on Mar 18, 2024
Thank you for your review! We hope you enjoyed your time with us, and look forward to seeing you soon.Kind regards,Malmaison York

2/10 Terrible

michael

Disliked: Cleanliness, staff & service
Definitely not the normal malmasion experience. No running water on one of the morning No bedding for the second bed When the second bed was unfolded it was covered in dirt and dust No interest from the front desk Been to the mal many times before and this never happens
Stayed 2 nights in Mar 2024
Response from Fran on Mar 18, 2024
Thank you for your feedback. The lack of water was a building wide issues and unfortunately out of our control, but we are truly sorry for your experience. If you wished to discuss anything further please contact the hotel and ask for the duty manager.Kind regards,Malmaison York

6/10 Okay

Oliver

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Malmaison York on Mar 11, 2024
Thank you for your review.

6/10 Okay

Chris

Traveled with family
Liked: Staff & service, property conditions & facilities
Check in is strictly from 3pm even though the rooms were available. This causes huge waits and frustration not only for guests but the staff are also placed under huge pressure. All hotels we stayed in on our trip were accommodating to checking in earlier without make the guest feel uncomfortable. The parking in the area in non existent for vans or hight top vehicles. They just say you need to park 10min away and walk. Tough luck really. Our room was on the second floor and was very loud, from other guests slamming doors, heavy feet from above and the street noise from below. The street noise from buses, loud cars kept us up all night. I would recommend other hotels before booking here.
Stayed 2 nights in Mar 2024

10/10 Excellent

Nigal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was for my wife’s birthday. The staff were very friendly and we received a free drink to celebrate. We then went to the roof bar and also received a complimentary plate also.
Stayed 1 night in Mar 2024
Response from Malmaison York on Mar 11, 2024
Thank you for your lovely review. We appreciate your feedback. We hope to see you again soon!Kind regards,Malmaison York

8/10 Good

Alison

Stayed 1 night in Jan 2024
Response from Malmaison York on Mar 9, 2024
Thank you for your review

10/10 Excellent

Kevin, Harrogate

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to access the railway station and all York attractions / shopping / dining areas
Stayed 1 night in Mar 2024
Response from Malmaison York on Mar 6, 2024
Thank you for your lovely review. We hope to see you again!

10/10 Excellent

Katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel for me and my partner for his 30th birthday and our whole experience here was exceptional. Very happy and will come again when we next visit York
Stayed 2 nights in Mar 2024
Response from Malmaison York on Mar 5, 2024
Thank you for your lovely review! We appreciate your feedback and we hope to see you again very soon.Thank you,Malmaison York

6/10 Okay

Hung, Witchford

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Convenient location, however we were not satisfied with the cleanliness and amenities of our room. Dusty and lots of debris on the floor. The toilet room walls were stained. For the price we were expecting a bit more amenities such as travel size toothpaste. Didn't use the bath robes as they felt scratchy and we were not sure if they were clean. Kettle's full of lime scale so we didn't use it as well. Genuinely confused as we thought this was a relatively new hotel but we've stayed at cleaner and better equipped rooms at some budget chains before. The reception staff members were friendly and helpful though.
Stayed 2 nights in Mar 2024
Response from Malmaison York on Mar 3, 2024
Thank you for your review, we appreciate the feedback. If you wish to address this directly with the Malmaison Team. Feel free to give us a call.

8/10 Good

Jack

Stayed 1 night in Feb 2024
Response from Malmaison York on Mar 20, 2024
Thank you for your lovely review. We hope to see you again soon.Kind regards,Malmaison York

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Fran on Feb 28, 2024
Thank you for your review. We hope you enjoyed your time with us, and hope to see you again soon.Kind regards,Malmaison York

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern property, great facilities and lovely restaurant. Staff were all very helpful 🙂 would definitely return
Stayed 3 nights in Feb 2024
Response from Fran on Feb 26, 2024
Thank you for your lovely review! We're glad you thoroughly enjoyed your stay, and look forward to seeing you again soon.Kind regards,Malmaison York

2/10 Terrible

Tom

Disliked: Property conditions & facilities, room comfort
Room was grotesquely hot and hugely overpriced
Stayed 1 night in Feb 2024
Response from Malmaison York on Feb 26, 2024
Thank you for your review, we appreciate the feedback.