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Reviews of Mitsui Garden Hotel Yokohama MM Premier

4 out of 5
Mitsui Garden Hotel Yokohama MM Premier
3-chome-3-3 Minatomirai Nishi Ward, Yokohama, Kanagawa

Reviews

9.4

Exceptional

Rating 10 - Excellent. 229 out of 293 reviews" "
Rating 8 - Good. 49 out of 293 reviews" "
Rating 6 - Okay. 8 out of 293 reviews" "
Rating 4 - Poor. 2 out of 293 reviews" "
Rating 2 - Terrible. 5 out of 293 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
The front end staff spoke English. We had no difficulty at all. A pleasant stay. You do have to register to use the pool in a form online. The form is not English friendly. We had to use a translation app. This could be improved. You get to use the pool for 1 1/2 hours to avoid over crowding.
Stayed 1 night in May 2024
Response from Mitsui Garden Hotel Yokohama Minato Mirai Premier on May 16, 2024
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minato Mirai Premier.We thank you again for taking time out of your busy schedule to share your impressions of your stay with us.We are very happy to hear that you had a pleasant stay with us.Thank you very much for your valuable feedback about the Sky Pool.We will share your feedback with our pool staff and use it to improve our services in the future.We will make every effort to further satisfy our guests in the future. We sincerely look forward to welcoming you again.Mitsui Garden Hotel Yokohama Minato Mirai PremierAccommodation Manager

10/10 Excellent

Alice Chang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff members are helpful and friendly. But I wish to thank Ms. Akimoto for her extra help with the luggage.
Stayed 15 nights in Apr 2024
Response from Mitsui Garden Hotel Yokohama Minatomirai Premier on May 15, 2024
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minato Mirai Premier.Thank you very much for your warm compliments on our hotel during your stay.We are relieved to hear that you were satisfied with your stay.We are also very honored to receive your compliments about our staff.We will make further efforts to improve our services.We sincerely look forward to welcoming you again.Mitsui Garden Hotel Yokohama Minatomirai PremierManager

10/10 Excellent

Leonita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent clean place to stay. Walkable to shops and subway station. Easiest way to the hotel from Haneda airport is via Airport Limousine and get off at Yokohama Royal Park Hotel then the walk is about 6mins to the hotel. Definitely would recommend and stay here again!
Stayed 2 nights in May 2024
Response from Mitsui Garden Hotel Yokohama Minato Mirai Premier on May 10, 2024
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minatomirai Premier.Also,thank you for a post despite being so busy.We are relieved to hear that your stay with us was satisfactory.We are very pleased to hear that you find our hotel convenient in terms of transportation.We will continue to strive for even greater satisfaction in the future. We sincerely look forward to welcoming you again.Mitsui Garden Hotel Yokohama Minatomirai PremierAccommodations

8/10 Good

Sharice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel! Beautiful property and nice sized rooms.
Stayed 6 nights in May 2024
Response from Mitsui Garden Hotel Yokohama Minatomirai Premier on May 9, 2024
Thank you for having stayed with us at Mitsui Garden Hotel Yokohama Minato Mirai Premier and high rating to our hotel. We hope this trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Japan. Again, thank you for your assessment. Mitsui Garden Hotel Yokohama Minatomirai PremierManager

10/10 Excellent

Mayumi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. I liked the newness and modern design of the hotel. Beautiful outdoor terrace with the view.
Stayed 1 night in May 2024
Response from Mitsui Garden Hotel Yokohama Minato Mirai Premier on May 7, 2024
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minato Mirai Premier. Thank you again for taking the time out of your busy schedule to give us a positive evaluation of your stay.We are pleased to hear that you were satisfied with the atmosphere and the view of our hotel. Regarding the view you praised, we have placed the lobby, restaurant, swimming pool, fitness gym, and other facilities near the windows so that you can enjoy the view from the 20th floor of our hotel. We hope you will enjoy a relaxing stay with us again next time you stay with us.Our staff will continue to make every effort to be your hotel of choice. We look forward to welcoming you again.Mitsui Garden Hotel Yokohama Minatomirai PremierAccommodation Manager

6/10 Okay

Newman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better English speaking staff would help
Stayed 1 night in Apr 2024
Response from Mitsui Garden Hotel Yokohama Minato Mirai Premier on May 4, 2024
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minato Mirai Premier.It is most encouraging to hear that you appreciated our hotel.We are very sorry for the trouble regarding our staff lack of skill in English. We do have staffs who can speak fluently in English and other several languages like Chinese. We also do have an ongoing English training program in our group. Our hotel staff will keep on working on our communication skills in order to provide a better service to our foreign customers.We will make greater effort to serve a more comfortable hotel to stay at. We are looking forward to welcoming you again on your next opportunity.Best regards,Mitsui Garden Hotel Yokohama Minatomirai PremierManager

10/10 Excellent

CHIEH LEE

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location for those who want to explore the Yokohama Bay Area.
Stayed 6 nights in Apr 2024
Response from Mitsui Garden Hotel Yokohama Minatomirai Premier on Apr 27, 2024
Thank you very much for choosing Mitsui Garden Hotel Yokohama Minatomirai Premier from among many hotels and for your kind words to us.We are very honored to receive your compliments on our hotel's location.Our hotel is located near a variety of commercial facilities, restaurants, and sightseeing spots, and is a favorite of many guests as a base for activities in the Minatomirai area.We hope you will visit us again when you come back to the area.Our entire staff will continue to make every effort to ensure that you feel at home in our hotel.We look forward to welcoming you again.Mitsui Garden Hotel Yokohama Minato Mirai PremierAccommodation Manager

10/10 Excellent

Eddie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and new. A short walk to shopping and dining. Great location.
Stayed 3 nights in Apr 2024
Response from Mitsui Garden Hotel Yokohama Minatomirai Premier on Apr 27, 2024
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minato Mirai Premier.We would also like to take this opportunity to thank you for taking the time out of your busy schedule to share your impressions of your stay with us.We are very honored to receive your compliments regarding the view from your room and the hotel's location.With a variety of commercial facilities and Yokohama's unique attractions nearby, the hotel is a favorite of many guests as a base for sightseeing and activities in the Minatomirai area.We hope you will visit us again when you are in the area.We will make every effort to further satisfy our customers in the future.We look forward to serving you.Mitsui Garden Hotel Yokohama Minato Mirai PremierAccommodation Manager

10/10 Excellent

Rie

Liked: Cleanliness, staff & service, property conditions & facilities
New hotel
Stayed 2 nights in Apr 2024
Response from Mitsui Garden Hotel Yokohama Minatomirai Premier on Apr 23, 2024
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minato Mirai Premier.We would also like to take this opportunity to thank you for taking the time to provide us with your comments.We are delighted to hear that you were satisfied with your stay.We are more than happy to receive your good evaluation and it will encourage us in the future.Thank you very much.We will continue to make every effort to be the hotel of choice for our guests. We sincerely look forward to welcoming you again.

10/10 Excellent

Phillip

Stayed 2 nights in Apr 2024
Response from Mitsui Garden Hotel Yokohama Minato Mirai Premier on May 12, 2024
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minato Mirai Premier.We are most encouraged by your positive evaluation of our hotel.We will make every effort to further satisfy our guests in the future.We look forward to welcoming you again.Mitsui Garden Hotel Yokohama Minatomirai PremierManager

10/10 Excellent

Takuya

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and professional
Stayed 3 nights in Apr 2024
Response from Mitsui Garden Hotel Yokohama Minato Mirai Premier on Apr 20, 2024
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minato Mirai Premier.We thank you again for taking time out of your busy schedule to share your impressions of your stay with us.We are very pleased to hear that you were satisfied with your stay.We will do our best to make your stay even more comfortable in the future. We look forward to welcoming you again.Mitsui Garden Hotel Yokohama Minato Mirai PremierManager

10/10 Excellent

Misako

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like this hotel!!!
Stayed 1 night in Apr 2024
Response from Mitsui Garden Hotel Yokohama Minatomirai Premier on Apr 17, 2024
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minatomirai Premier.Also,thank you for a post despite being so busy.We are very grateful for the high praise you have given us for your stay.We will put effort to improve to a more satisfactory level. Thank you very much for your support. We will be waiting on your next arrival.Best regards,Mitsui Garden Hotel Yokohama Minatomirai PremierManager

10/10 Excellent

MIN

Traveled with family
Liked: Amenities
excellent
Stayed 9 nights in Apr 2024

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place great view
Stayed 1 night in Apr 2024
Response from Manager on Apr 22, 2024
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minato Mirai Premier.We thank you again for taking time out of your busy schedule to share your impressions of your stay with us.We are very pleased to hear that you were satisfied with your stay.We will do our best to make your stay even more comfortable in the future. We look forward to welcoming you again.Mitsui Garden Hotel Yokohama Minato Mirai PremierManager

10/10 Excellent

Tasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mitsui Garden Hotel Yokohama Minatomirai Premier on Apr 13, 2024
Thanks for staying.We look forward to seeing you again and hope to see you again in the near future.Mitsui Garden Hotel Yokohama Minato Mirai PremierAccommodation Manager

10/10 Excellent

Hui Choo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and spacious and with nice harbour view too. The location of the hotel is near to Minatomirai station about 5 mins walk but for Sakarugicho needs 10 - 15 mins. We had a harbour view room for 3 beds and the room is spacious to accommodate 2 big luggages. There is nearby shopping mall with lots of shops and restaurants too. I would like to stay in this hotel again In Yokohama.
Stayed 2 nights in Apr 2024
Response from Mitsui Garden Hotel Yokohama Minatomirai Premier on Apr 12, 2024
Thank you very much for choosing Mitsui Garden Hotel Yokohama Minatomirai.We would also like to take this opportunity to thank you for taking the time out of your busy schedule to provide us with your feedback.We are delighted to hear that you were satisfied with your overall stay.We are very honored that you praised our location and rooms.We will continue to make every effort to ensure your satisfaction in the future. We sincerely look forward to welcoming you again.

10/10 Excellent

Marsha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is 5 Star from beginning to end. We loved it. Visiting from USA for my birthday👸 The property is simply amazing the view, the lobby bar, the customer service, the cleanliness, the architecture EVERYTHING!! Book this hotel NOW♥️
Stayed 4 nights in Mar 2024
Response from Mitsui Garden Hotel Yokohama Minato Mirai Premier on Apr 9, 2024
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minatomirai Premier.Also,thank you for a post despite being so busy.We are very honored to have received numerous compliments on the views from our rooms and the design of the hotel.It is also very encouraging to receive compliments about our staff, who are engaged in customer service at the hotel, and it is a driving force for us to further improve our customer service.We will continue to make efforts to improve our services based on your kind words.We look forward to welcoming you again.Mitsui Garden Hotel Yokohama Minato Mirai PremierAccommodation Manager

10/10 Excellent

Robert L

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most unique thing for me was the wonderful room with a spectacular view and all the amenities in the room itself.
Stayed 6 nights in Apr 2024
Response from Mitsui Garden Hotel Yokohama Minatomirai Premier M on Apr 8, 2024
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minatomirai Premier.Also,thank you for a post despite being so busy.We are very pleased to hear that you are satisfied with the view from your room and the amenities.We will put effort to improve to a more satisfactory level. We will be waiting on your next stay.Best regards,Mitsui Garden Hotel Yokohama Minatomirai PremierManager

10/10 Excellent

Julien

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay, hotel is brilliantly clean, staff is warm and nice. The location is quite nice between minatomirai and the JR line. There are lots of things to do walking distance from the hotel. The breakfast was wonderful, especially the french toasts!
Stayed 3 nights in Apr 2024
Response from Mitsui Garden Hotel Yokohama Minatomirai Premier on Apr 6, 2024
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minatomirai Premier.Also,thank you for a post despite being so busy.We are very pleased to hear your compliments about the view from your room and the service provided by our staff.We will continue to make every effort to satisfy more guests in the future.We hope you will visit us again when you are in the neighborhood.We look forward to welcoming you again.Mitsui Garden Hotel Yokohama Minatomirai PremierAccommodation Manager

10/10 Excellent

Amy, Berkeley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely property with gorgeous views of Yokohama Bay. The guest room was a nice size. The staff are courteous and efficient. There are plenty of food and beverage choices nearby, along with convenience stores. The walk from the Sakuragicho station is easy, and mostly covered, on an elevated pedestrian walkway. The fitness room has terrific views and a good set of equipment. The pools are small, and for relaxing, not lap swimming. The jacuzzis are outdoors and offer lovely views as well.
Stayed 2 nights in Mar 2024
Response from Mitsui Garden Hotel Yokohama Minato Mirai Premier on Apr 3, 2024
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minato Mirai Premier.Thank you again for taking time out of your busy schedule to share your impressions of your stay with us.We are very pleased to hear that you were satisfied with our facilities and the view from your room.Our hotel is a favorite of many guests as a base for sightseeing in the Yokohama and Minatomirai areas.We will do our best to continue to be a "memorable hotel" for you in the future. We sincerely look forward to welcoming you again.

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel rooms actually start on the 21st floor. Amazing views. We had a corner twin facing harbor and city. Spectacular. Breakfast is additional cost but we enjoyed the wonderful breakfast buffet one morning. Location is convenient to harbor and other shopping areas. Highly recommend.
Stayed 2 nights in Mar 2024
Response from Mitsui Garden Hotel Yokohama Minatomirai Premier on Mar 26, 2024
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minatomirai Premier.Also,thank you for a post despite being so busy.We are very pleased to receive your complimenting words. The words are ecouraging for our staffs to work harder. We are looking forward to welcoming you again on your next opportunity.Best regards,Mitsui Garden Hotel Yokohama Minatomirai PremierManager

10/10 Excellent

Francis J.

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Loved everything about this hotel. Friendly, helpful staff, excellent location.
Stayed 2 nights in Mar 2024
Response from Mitsui Garden Hotel Yokohama Minatomirai Premier on Mar 24, 2024
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minato Mirai Premier.We are most encouraged by your positive comments about our hotel.We are honored by your compliments about our hotel staff and location.Thank you very much for your review and your compliments regarding our staff service. Your words are an honor and make us very pleased. We will do our best in the future to have an even better customer service.All of us at Mitsui Garden Hotel Yokohama Minato Mirai Premier will continue to make every effort to provide a relaxing atmosphere for our guests.We hope you will visit Mitsui Garden Hotel Yokohama Minatomirai Premier again when you are in the neighborhood.We look forward to welcoming you to our hotel again.Mitsui Garden Hotel Yokohama Minato Mirai PremierAccommodation Manager

10/10 Excellent

Val

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice upscale hotel, great rooms, bathrooms. Indoor pool is a bit small and two hot tubs is very small and shallow. Changing room is very nice, great showers.
Stayed 1 night in Mar 2024
Response from Accommodation Manager on Mar 17, 2024
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minato Mirai Premier.We would also like to thank you again for taking time out of your busy schedule to give us your feedback on your stay.We are very pleased to read that you are satisfied with our hotel.Also, we are glad to hear that you liked the different rooms you stayed in during your stay.Our hotel has 13 different types of rooms, so next time you stay with us, try a different room.We will continue to make every effort to make you feel at home in our hotel. We look forward to welcoming you again.Mitsui Garden Hotel Yokohama Minato Mirai Premier

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great.
Stayed 2 nights in Mar 2024
Response from Mitsui Garden Hotel Yokohama Minatomirai Premier on Mar 17, 2024
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minato Mirai Premier.We are most encouraged by your positive comments about our hotel.All of us at Mitsui Garden Hotel Yokohama Minato Mirai Premier will continue to make every effort to provide a relaxing atmosphere for our guests.We hope you will visit Mitsui Garden Hotel Yokohama Minatomirai Premier again when you are in the neighborhood.We look forward to welcoming you to our hotel again.Mitsui Garden Hotel Yokohama Minato Mirai PremierAccommodation Manager

10/10 Excellent

Shari, Brisbane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice rooms and very comfortable stay. Thank you
Stayed 3 nights in Feb 2024
Response from Mitsui Garden Hotel Yokohama Minatomirai Premier M on Mar 8, 2024
Thank you for having stayed with us at Mitsui Garden Hotel Yokohama Minatomirai Premier and high rating to our hotel.We hope this trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Japan. Again, thank you for your assessment. Mitsui Garden Hotel Yokohama Minato Mirai PremierAccommodation Manager

10/10 Excellent

Lei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and modern style hotel.Very clean. Connect with Pia arena MM is my favourite part. Will book again if there are any interesting performances in the Arena.
Stayed 3 nights in Feb 2024
Response from Mitsui Garden Hotel Yokohama Minatomirai Premier on Mar 4, 2024
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minatomirai Premier.Also, thank you for providing your valuable feedback. Your kind words encourage us greatly.We will make greater effort for your comfortable stay.We are looking forward to welcoming you again on your next opportunity.Best regards,Mitsui Garden Hotel Yokohama Minatomirai PremierManager

10/10 Excellent

Micdoss

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
新飯店,方便,時尚。
Stayed 1 night in Mar 2024
Response from 横滨港未来三井花园酒店 住宿部经理 on Mar 3, 2024
非常感谢您入住横滨港未来三井花园酒店。我们还要感谢您在百忙之中抽出时间为我们提供住宿评价。我们很高兴听到您对住宿感到满意。看到您对我们酒店氛围和设施的赞美,我们感到非常激动。我们非常感谢客人的反馈意见,因为这是我们每天改进服务的最重要的指导方针。我们将继续努力,为您提供舒适、安心的住宿空间和服务,并对您的持续惠顾表示衷心的感谢。横滨港未来三井花园酒店住宿部经理

10/10 Excellent

Christianah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time in Japan and I am so glad I stayed here. It was the perfect spot, and convenient location. Lots of dining and shopping options, and the train stations were within walking distance.
Stayed 7 nights in Jan 2024

10/10 Excellent

CHENG KHIM

Liked: Cleanliness, staff & service, property conditions & facilities
Nice spacious room Clean and Big bed Friendly helpful staff
Stayed 1 night in Jan 2024
Response from Mitsui Garden Hotel Yokohama Minatomirai Premier on Jan 29, 2024
Thank you very much for your stay at Mitsui Garden Hotel Yokohama Minato Mirai Premier.We are very grateful for the high evaluation you have given us in your word-of-mouth.Our staff will continue to make every effort to make you feel at home in our hotel. We look forward to welcoming you again.

10/10 Excellent

Zena

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from 宿泊支配人 on Jan 23, 2024
この度は三井ガーデンホテル横浜みなとみらいプレミアにご宿泊を賜り誠にありがとうございます。ホテルへの評価を頂戴いたしましたこと、何よりの励みとなります。これからもお客様にお寛ぎ頂ける空間を提供できるよう、スタッフ一同努力して参ります。またお近くに来られる際は是非三井ガーデンホテル横浜みなとみらいプレミアをご利用くださいませ。お客様のまたのご来館をスタッフ一同心よりお待ち申し上げております。三井ガーデンホテル横浜みなとみらいプレミア宿泊支配人

10/10 Excellent

Ayumi

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was exceptional
Stayed 3 nights in Jan 2024
Response from Manager on Jan 20, 2024
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minato Mirai Premier.We would also like to thank you for taking time out of your precious time to write a review of our hotel.We are very pleased to hear that you were satisfied with our services.Thank you very much for your compliments to our staff. We will continue to make every effort to provide you with a smooth and personalized service.We will continue to make every effort to satisfy all of our guests. We look forward to your continued patronage.Mitsui Garden Hotel Yokohama Minato Mirai PremierAccommodation Manager

10/10 Excellent

Etsuko

Liked: Cleanliness, staff & service, property conditions & facilities
There is no shuttle bus stop to the airport. To get to the shuttle bus you have to walk to another hotel.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 20, 2024
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minato Mirai Premier.We sincerely apologize for the inconvenience caused by the shuttle bus. Although we are unable to improve the situation immediately, we will take this into consideration when making future improvements. We ask for your kind understanding and patience.We would like to take this opportunity to thank you very much.We will continue to make every effort to provide you with a more satisfactory hotel in the future. We look forward to your continued patronage.Mitsui Garden Hotel Yokohama Minato Mirai PremierAccommodation Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Amazing Hospitality
Stayed 1 night in Jan 2024
Response from Mitsui Garden Hotel Yokohama Minatomirai Premier on Jan 10, 2024
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minatomirai Premier.Also, thank you for providing your valuable feedback. Your kind words encourage us greatly.We will make greater effort for your comfortable stay.We are looking forward to welcoming you again on your next opportunity.Best regards,

10/10 Excellent

Vincent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Manager on Jan 9, 2024
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minatomirai Premier.Also,thank you for a post despite being so busy.We are very pleased to receive your complimenting words. The words are ecouraging for our staffs to work harder. We are looking forward to welcoming you again on your next opportunity.Best regards,Mitsui Garden Hotel Yokohama Minatomirai PremierManager

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Mitsui Garden Hotel Yokohama Minatomirai Premier on Feb 9, 2024
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minatomirai Premier.Also, thank you for providing your valuable feedback. Your kind words encourage us greatly.We will make greater effort for your comfortable stay.We are looking forward to welcoming you again on your next opportunity.Mitsui Garden Hotel Yokohama Minatomirai PremierManager

10/10 Excellent

Ivan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, high floor, good view to see the bay. Facility are nice.
Response from Manager on Dec 23, 2023
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minatomirai Premier.Also, thank you for taking the time to write this review. Your kind words encourage us greatly.We will make greater effort to serve a more comfortable hotel to stay at. We are looking forward to welcoming you again on your next opportunity.Best regards,Mitsui Garden Hotel Yokohama Minatomirai PremierManager

10/10 Excellent

Vincent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern, clean and upmarket hotel with great views of Yokohama. Excellent indoor pool and jacuzzis outdoor. Recommend when visiting this beautiful and clean city.
Stayed 1 night in Dec 2023
Response from Mitsui Garden Hotel Yokohama Minatomirai Premier on Dec 20, 2023
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minato Mirai Premier.Also, thank you for providing your valuable feedback. Your kind words encourage us greatly.Thank you very much for your review and your compliments regarding our staff service. Your words are an honor and make us very pleased. We will do our best in the future to have an even better customer service.We are very sorry that the breakfast time is a little early. Your precious opinion will be consider. Thank you very much for taking the time to send us your review about the restaurant.All of our staff members will put effort into becoming a “memorable hotel” from now on. We will be waiting on your next arrival.Best regards,

8/10 Good

yuri

Stayed 1 night in Dec 2023
Response from 三井ガーデンホテル横浜みなとみらいプレミア 宿泊支配人 on Dec 17, 2023
この度は三井ガーデンホテル横浜みなとみらいプレミアへご宿泊賜りまして誠にありがとうございます。クチコミに高い評価を賜りましたこと、大変ありがたく存じます。今後より一層ご満足いただけるよう努めてまいります。またのお越しを心よりお待ち申し上げます。三井ガーデンホテル横浜みなとみらいプレミア宿泊支配人

6/10 Okay

Wendy

Stayed 1 night in Dec 2023
Response from Manager on Dec 17, 2023
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minatomirai Premier.Also, thank you for taking the time to write this review. Your kind words encourage us greatly.We will make greater effort to serve a more comfortable hotel to stay at. We are looking forward to welcoming you again on your next opportunity.Best regards,Mitsui Garden Hotel Yokohama Minatomirai PremierManager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful new hotel
Beautiful modern hotel. About 10mins walk from the main train station. Room is relatively large for a Japanese hotel and was roomy enough to fit a family of 3 (2 adults and an 8 year old child sharing a large king bed),
Stayed 2 nights in Dec 2023
Response from Mitsui Garden Hotel Yokohama Minatomirai Premier on Dec 15, 2023
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minatomirai Premier.Also, thank you for taking the time to write this review. Your kind words encourage us greatly.We will make greater effort to serve a more comfortable hotel to stay at. We are looking forward to welcoming you again on your next opportunity.Best regards,Mitsui Garden Hotel Yokohama Minatomirai PremierManager

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden Gem New Hotel in the area.
Response from Mitsui Garden Hotel Yokohama Minatomirai Premier M on Feb 6, 2024
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minatomirai Premier.Also, thank you for taking the time to write this review. Your kind words encourage us greatly.We will make greater effort to serve a more comfortable hotel to stay at. We are looking forward to welcoming you again on your next opportunity.Best regards,Mitsui Garden Hotel Yokohama Minatomirai PremierManager

10/10 Excellent

Koom

Stayed 2 nights in Dec 2023
Response from 三井ガーデンホテル横浜みなとみらいプレミア 宿泊支配人 on Dec 29, 2023
この度は三井ガーデンホテル横浜みなとみらいプレミアにご宿泊を賜り誠にありがとうございます。ホテルへの評価を頂戴いたしましたこと、何よりの励みとなります。これからもお客様にお寛ぎ頂ける空間を提供できるよう、スタッフ一同努力して参ります。またお近くに来られる際は是非三井ガーデンホテル横浜みなとみらいプレミアをご利用くださいませ。お客様のまたのご来館をスタッフ一同心よりお待ち申し上げております。三井ガーデンホテル横浜みなとみらいプレミア宿泊支配人

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply excellent. This hotel made my stay in Yokohama such an enjoyable one.
Stayed 1 night in Nov 2023
Response from Manager on Dec 6, 2023
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minatomirai Premier.Also, thank you for taking the time to write this review.We are very pleased to hear from you that you were satisfied with your stay with us.We will make greater effort to serve a more comfortable hotel to stay at. We are looking forward to welcoming you again on your next opportunity.Best regards,Mitsui Garden Hotel Yokohama Minatomirai PremierManager

10/10 Excellent

Zhao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Mitsui Garden Hotel Yokohama Minatomirai Premier on Nov 28, 2023
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minatomirai Premier.Also, thank you for taking the time to write this review. Your kind words encourage us greatly.We will make greater effort to serve a more comfortable hotel to stay at. We are looking forward to welcoming you again on your next opportunity.Best regards,

10/10 Excellent

Ilyana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, beautiful hotel, close to public transportation and shopping mall.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 12, 2023
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minatomirai Premier.Also, thank you for taking the time to write this review. Your kind words encourage us greatly.We are honored that your stay with us has met your expectations.We will make greater effort to serve a more comfortable hotel to stay at. We are looking forward to welcoming you again on your next opportunity.Best regards,Mitsui Garden Hotel Yokohama Minatomirai Premier

8/10 Good

Fanny

Stayed 1 night in Nov 2023
Response from Manager on Nov 12, 2023
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minatomirai Premier.Also, thank you for providing your valuable feedback. Your kind words encourage us greatly.We will make greater effort for your comfortable stay.We are looking forward to welcoming you again on your next opportunity.Best regards,Mitsui Garden Hotel Yokohama Minatomirai Premier

10/10 Excellent

Jenny

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay at this beautiful hotel. It has an awesome hot tub and pool on the outside overlooking Yokohama. Our room had a beautiful view as well. Super clean and just luxurious feeling.
Stayed 1 night in Nov 2023
Response from Manager on Nov 12, 2023
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minato Mirai Premier.Thank you again for taking time out of your busy schedule to share your impressions of your stay with us.We are very pleased to hear that you had a comfortable and relaxing stay with us.We will do our best to continue to be a ""memorable hotel"" for you. We sincerely look forward to welcoming you again.Mitsui Garden Hotel Yokohama Minato Mirai Premier

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside of the beds being alittle hard, I loved the hotel. They are smaller and more intimate compared to American hotels which I liked. The heating and cooling as well as the lights and the alarm clock were all on one mechanism. The laundry facility is also a no brainer. Laundry detergent goes into the machine automatically, no need to add your own. The washing machine also dries the clothes and locks the door so Only the owner of the load can open it via passcode. I can’t wait to bring my family here!
Stayed 5 nights in Oct 2023
Response from Manager on Oct 29, 2023
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minatomirai Premier.Also,thank you for a post despite being so busy.We are very pleased to hear that you liked our guest rooms and laundry.We will consider the hardness of the bed in the future.Thank you very much for your feedback.We will put effort to improve to a more satisfactory level. We will be waiting on your next stay.Best regards,

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 27, 2023
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minatomirai Premier.Also, thank you for providing your valuable feedback. Your kind review encourage us greatly.We will make greater effort for your comfortable stay.We are looking forward to welcoming you again on your next opportunity.Best regards,Mitsui Garden Hotel Yokohama Minatomirai PremierManager

10/10 Excellent

Danyang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff are very friendly. Hotel is supper clean. We will come back.
Stayed 3 nights in Oct 2023
Response from Manager on Oct 27, 2023
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minatomirai Premier.Also, thank you for taking the time to write this review. Your kind words encourage us greatly.We will make greater effort to serve a more comfortable hotel to stay at. We are looking forward to welcoming you again on your next opportunity.Best regards,Mitsui Garden Hotel Yokohama Minatomirai PremierManager