Lobby

Reviews of JR-East Hotel Mets Yokohama

3 out of 5
JR-East Hotel Mets Yokohama
1-66-9 Tsuruyamachi, Yokohama, Kanagawa

Reviews

9.0

Wonderful

Rating 10 - Excellent. 211 out of 352 reviews" "
Rating 8 - Good. 112 out of 352 reviews" "
Rating 6 - Okay. 22 out of 352 reviews" "
Rating 4 - Poor. 5 out of 352 reviews" "
Rating 2 - Terrible. 2 out of 352 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a very nice stay!
Stayed 2 nights in May 2024

10/10 Excellent

catherinre

Liked: Cleanliness, staff & service, property conditions & facilities
It was a quiet place spite of the location.( by busy Yolohama station.} I was impressed by the people worked there and I am planning to stay in this place when I visit Japan in October this year.
Stayed 4 nights in Apr 2024

10/10 Excellent

shao hua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and tidy.
Stayed 1 night in Apr 2024

6/10 Okay

Sean

Traveled with group
It’s a hotel. The rooms are clean, the showers are hot, and it’s next to a train station. Absolutely mid but if you’re not expecting a luxury spa hotel, it works well.
Stayed 2 nights in Apr 2024

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 1 night in Apr 2024

8/10 Good

CHEE KHEONG

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Yokohama station, and there is direct linkage to the station. Plenty of food nearby. Room a bit small.
Stayed 2 nights in Apr 2024

8/10 Good

Sui Kay Eddie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenience
Stayed 2 nights in Mar 2024

10/10 Excellent

kazusa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and cleanes
Stayed 1 night in Feb 2024

8/10 Good

Teck Sing Travis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Suet Yee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2023

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Jean-Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly impressed by JR East Mets properties. No fuss at all. Can’t speak to non-solo stays but if traveling alone in Tokyo area, unbeatable.
Stayed 2 nights in Dec 2023

10/10 Excellent

Shunyao

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to the Yokohama station. Excellent breakfast
Stayed 4 nights in Dec 2023

10/10 Excellent

Hitomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, very convenient
Stayed 16 nights in Nov 2023

8/10 Good

kazusa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Dec 2023

10/10 Excellent

Shigeki

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very good but construction around the property.
Stayed 5 nights in Nov 2023

10/10 Excellent

Viktoria

Traveled with partner
The hotel room is nice though tiny.
Stayed 1 night in Nov 2023

10/10 Excellent

Khoo

Stayed 2 nights in Nov 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Sai Yue

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

ROSS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the reception staff. They were friendly. Check in was easy. The room was modern. All the info was on the tv. Easy to see amenities etc. Close to train station. Breakfast was good. Impressed by how modern everything was. I think this is a good hotel if you are in transit.
Stayed 1 night in Nov 2023
Response from Hotel Mets Yokohama Kinami on Nov 27, 2023
Thank you for using JR East Hotel Mets Yokohama.We would like to thank you for your compliments regarding the staff's response, check-in, and amenities.We hope that you will use our hotel again when you come to Yokohama.We look forward to serving you again.

10/10 Excellent

Phyllis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel ! Highly recommend .
Stayed 1 night in Oct 2023
Response from Front attendant Maekawa on Nov 27, 2023
Thank you for your staying at JR-EAST HOTEL METS Yokohama.We're glad to receive your compliment and recommendation.We're happy to know that you're satisfied with staying.When you come to Yokohama next time, please come again to our hotel.We are waiting for coming here next time.Finally we sincerely appreciate posting your comments.

10/10 Excellent

Toshiko

Stayed 1 night in Nov 2023

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel had a great location & a friendly helpful staff. We could walk to the train/ subway station in just a few minutes . The train station had a mall & there were grocery stores & many restaurants within an easy walk. I highly recommend this hotel.
Stayed 5 nights in Oct 2023
Response from Front clerk Maekawa on Nov 27, 2023
Thank you for your staying at JR-EAST HOTEL METS Yokohama.We're very glad to receive your compliment from various poinnts;location, our service.We're happy to know that you're satisfied with staying.When you come to Yokohama next time, please make use of our hotel again.We are waiting for your coming here next time.Finally we sincerely appreciate posting your comments.

8/10 Good

Petra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very comfy hotel in Yokohama
Convenient location connected to the JR East station, large room for Japan (superior double) and bed was definitely large enough for two tall adults. It was super quiet - could not hear any noise from the street below. It seems to be a new hotel, very clean and modern. Good breakfast as well. It's a bit challenging finding it from the station, as there are so many exits and shops. But once you know where it is, it's a great location.
Stayed 2 nights in Oct 2023
Response from Front clerk Maekawa on Nov 27, 2023
Thank you for your staying at JR-EAST HOTEL METS Yokohama.We're very glad to receive your compliment from various poinnts;location, room, and so on.We're happy to know that you're satisfied with staying.Your compliment encourages us to improve our service more.If you come to Yokohama next time, please come again to our hotel.We are waiting for coming here next time.Finally we sincerely appreciate posting your comments.

10/10 Excellent

Adrian

Stayed 3 nights in Oct 2023

10/10 Excellent

Wolsun

Liked: Cleanliness, staff & service, property conditions & facilities
I liked there over all.
Stayed 3 nights in Oct 2023
Response from Front attendant Maekawa on Nov 27, 2023
Thank you for your staying at JR-EAST HOTEL METS Yokohama.We're glad to receive your compliment about all things.We're happy to know that you're satisfied with staying.If you come to Yokohama next time, please come again to our hotel.We are waiting for coming here next time.Finally we sincerely appreciate posting your comments.

10/10 Excellent

sung, diamond bar

Stayed 1 night in Oct 2023

10/10 Excellent

Kazuhiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Pearl

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Clean. Friendly. Helpful. Easy check in and out. Someone always at front desk. Family mart across the street. Big grocery store downstairs
Stayed 2 nights in Sep 2023
Response from Front attendant Maekawa on Nov 18, 2023
Thank you for your staying at JR-EAST HOTEL METS Yokohama.We're really glad to receive your compliment from various points;cleaning, service, check-in system and so on.We're happy to know that you're satisfied with staying.Your compliment encourages us to improve our service.If you come to Yokohama next time, please come again to our hotel.We are waiting for coming here next time.Finally we sincerely appreciate posting your comments.

10/10 Excellent

Angel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel and area I’ve stayed at! Great English speakers all around the area and amazing food and drinks!!
Stayed 2 nights in Sep 2023
Response from JR HOTEL METS YOKOHAMA Front clerk Maekawa on Nov 10, 2023
Thank you for selecting JR-EAST HOTEL-METS Yokohama.We're very glad to receive your great compliments.Your compliments encourage us to get our service better.When you come to Yokohama next time, please stay at our hotel again.We're waiting for you coming.Finally we appreciate posting your comments if you're busy.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Christiane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Jun 2023

10/10 Excellent

King Yin, Richmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to JR station, very excellent location and have good restaurants around!
Stayed 2 nights in Apr 2023
Response from Front clerk Maekawa on Jun 15, 2023
Thank you for your staying at JR-EAST HOTEL METS Yokohama.I'm glad to receive your compliment and know that you're satisfied with staying.If you come to Yokohama next time, please come again to our hotel.We are waiting for coming here next time.Finally we really appreciate posting your comments.

8/10 Good

Marlene, Utsunomiya

Stayed 1 night in Mar 2023

10/10 Excellent

Paul

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Great Stay
Hotel was close to the station so we didnt have to walk much. Staff was incredibly nice and room was clean. I enjoy their free shampoo and body wash. There is nothing I can think of to complain about. Thank you!
Stayed 1 night in Mar 2023
Response from Front clerk Maekawa on Apr 14, 2023
Thank you for staying at JR-EAST HOTEL-METS Yokohama.I’m very glad to read your compliment from various perspectives.It’s great honored that you say nothing to complain.When you come again to Yokohama, please make use of our hotel.We’re waiting for your coming again.I sincerely appreciate your contributing your comment.

10/10 Excellent

Yannick

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Yokohama station with lots of dining and shopping options and a convenient train ride away from Tokyo. Hotel was nice and quiet.
Stayed 13 nights in Mar 2023
Response from Front clerk Maekawa on Apr 14, 2023
Thank you for staying in JR-EAST HOTEL-METS Yokohama.I’m very glad to receive your compliment about the convenience of our hotel.When you are going to visit Yokohama, please come to our hotel.We’re waiting for your coming again.Finally, I sincerely appreciate your contributing your comment.

10/10 Excellent

KA FU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Lawrence

Stayed 9 nights in Feb 2023

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but convenient
We enjoyed our stay. The room was quite small, but that's probably normal in inner city Japan. The room looked out to other buildings, nothing exciting. We were there for a week and commuted a lot. The hotel is very close to Yokohama station and great shopping complexes.
Stayed 7 nights in Dec 2022
Response from Front attendant Maekawa on Jan 9, 2023
Thank you for staying at JR EAST HOTEL METS Yokohama.We are sorry for the location of our hotel.However, we are glad to receive your compliment about access from Yokohama station, and shopping complexes near our hotel.I'll tell the stuff your compliment and We improve our service more.We're waiting for your coming here next.Finally thank you for contributing your comment when you'll be busy.

8/10 Good

Belionisia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good I like it.
Response from Front attendant Maekawa on Jan 9, 2023
Thank you for staying at JR-EAST HOTEL METS Yokohama.We're glad to read your comment that you enjoyed staying at our hotel.Please come again by all means.We're waiting for your coming here next.Finally thank you for contributing your comment when you'll be busy.

8/10 Good

Hau Yee

Stayed 2 nights in Dec 2022
Response from 支配人 大竹 on Feb 21, 2023
この度はJR東日本ホテルメッツ横浜にご宿泊いただきまして誠にありがとうございます。並びに数あるホテルの中から当館をお選びいただきましてとても嬉しく思っております。高評価を頂戴出来たとこはスタッフと共有し今後の励みとさせていただきます。ぜひまたのご利用をスタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, easy and fast check in/check out, and the fresh ground coffee in the lobby a nice touch.
Stayed 7 nights in Dec 2022
Response from Front clerk Okoshi on Jan 1, 2023
Thank you for using JR-East Hotel Mets Yokohama.We are glad to hear that you were satisfied with our services and facilities.We would appreciate it if you could use our hotel when you come to Yokohama again.

10/10 Excellent

Mallory

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would absolutely stay here again. Great location, staff, clean, nice premises.
Stayed 4 nights in Nov 2022
Response from Front attendant Maekawa on Jan 9, 2023
Thank you for staying at JR-EAST HOTEL METS Yokohama.We're very glad to receive your compliment from various perspectives.Please come again by all means.We're waiting for your coming here next.Finally thank you for contributing your comment when you'll be busy.

8/10 Good

Kristian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, except that they could not help me with my laptop charger power outlet issue.
Stayed 10 nights in Oct 2022
Response from Front clerk  Shimazaki on Dec 30, 2022
Thank you for using JR-East Hotel Mets Yokohama.However, we apologize for the inconvenience.We cannot improve immediately, but we will share as assignment.We are grad to come to our hotel again if you have any chance.Thank you for your review in your busy time.

8/10 Good

Sayuri

Liked: Cleanliness, property conditions & facilities
It's simply 4 star hotel. The hotel is located in the area near Yokohama station, lots of restaurants, cafes and stores. The room was very clean. I didn't like to check-in myself on the screen that was at the front even though there were a couple hotel stuff over the counter. They didn't really talk to me.
Stayed 1 night in Sep 2022
Response from Front clerk  Shimazaki on Oct 5, 2022
Thank you for using JR-East Hotel Mets Yokohama.we are delighted to read your reviewThank you for your compliments on the room.However, we apologize for the inconvenience caused during check-in.We have introduced self-check-in machines, but we believe that we must provide services to customers according to the situation.We apologize for the impudent request, but we are grad to come to our hotel again if you have another chance.Thank you for your review in your busy time.

10/10 Excellent

Brian

Stayed 1 night in May 2022

8/10 Good

Shuhei

Stayed 1 night in May 2022

10/10 Excellent

Satoyuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022