Lobby

Reviews of JR East Hotel Mets Mizonokuchi

3 out of 5
JR East Hotel Mets Mizonokuchi
1-1-5 Mizonokuchi, Takatsu-ku, Kawasaki, Kanagawa

Reviews

9.0

Wonderful

Rating 10 - Excellent. 274 out of 462 reviews" "
Rating 8 - Good. 150 out of 462 reviews" "
Rating 6 - Okay. 31 out of 462 reviews" "
Rating 4 - Poor. 4 out of 462 reviews" "
Rating 2 - Terrible. 3 out of 462 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Koko

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was too small for two.
Stayed 5 nights in Apr 2024
Response from Manager, Takaara on Apr 16, 2024
Thank you very much for staying with us at JR-East Hotel Mets Mizonokuchi.Also, we appreciate your review.We are afraid that it was the smallest room type you stayed this time.If you would like, we also have bigger room such as double room and twin room.We are happy if you have another opportunity to stay with us again with another room type.We will try our best for the guests to stay comfortable, we are looking forward to serving you again.

8/10 Good

Christopher

I didn’t like the check-in via computer screen.
Stayed 1 night in Mar 2024
Response from Manager, Takaara on Apr 6, 2024
Thank you very much for staying with us at JR-East Hotel Mets Mizonokuchi.Also, we appreciate your review.We are using self check-in machine, but we will help you if you need assistance.We will try our best for the guests to stay comfortable, so we are looking forward to serving you again.

10/10 Excellent

FUMIHIKO

Stayed 1 night in Feb 2024
Response from 支配人 高荒 on Mar 24, 2024
この度はJR東日本ホテルメッツ溝ノ口にご宿泊頂きまして誠にありがとうございます。又、数あるホテルの中から当ホテルをお選び頂き、重ねて御礼申し上げます。この度のご滞在に概ねご満足頂けましたご様子で大変嬉しく思っております。これからもスタッフ一同お客様に快適にお過ごし頂ける空間作りとサービス向上に励んで参ります。最後になりますがお客様のまたのご利用を心よりお待ち申し上げております。

10/10 Excellent

Haruka

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was so convenient - a quaint neighborhood with plenty of meal options, a supermarket and convenience stores steps away, and two train lines connect there with short rides to popular destinations like Shibuya. Polite, helpful staff, great wi-fi connection, clean room with two different types of pillows were also great. A few more English options on basic TV would have been even better.
Stayed 6 nights in Dec 2023
Response from Manager Takaara on Dec 19, 2023
Thank you very much for staying with us at JR-East Hotel Mets Mizonokuchi.Also, we appreciate your review.We are located next to JR Musashi Mizonokuchi station and Tokyu Mizonokuchi station.It is convenient to go to Kawasaki, Yokohama and Tokyo area.We are pleased to hear that you enjoyed your stay with us.We will try our best for the guests to stay comfortable, so we are looking forward to seeing you again.

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel with friendly staff.
Stayed 1 night in Dec 2023
Response from 支配人 髙荒 on Dec 10, 2023
Thank you very much for staying at JR-East Hotel Mets Mizonokuchi.We are pleased to hear that you enjoyed your stay with us.We will try our best for the guests to stay comfortable, so we are looking forward to seeing you again.

10/10 Excellent

Yoriko

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s located in the very convenient because it’s at the station for JR and Tokyu lines. It’s super convenient to go Tokyo, Yokohama and Kanagawa area. There are many stores near by as well as restaurants.
Stayed 1 night in Nov 2023
Response from Manager, Takaara on Dec 2, 2023
Thank you very much for staying with us and we also appreciate your review.There are many shops and restaurants around our hotel and we hope you enjoyed your stay with us.If you have another opportunity to visit our area, we are looking forward to seeing you again.

10/10 Excellent

Yoriko

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so convenient because the hotel is by the train station. There is Denny’s downstairs where we had a breakfast next morning.
Stayed 1 night in Nov 2023
Response from Manager, Takaara on Dec 2, 2023
Thank you very much for staying at JR-East Hotel Mets Mizonokuchi.We are located next to JR Musashi Mizonokuchi station and Tokyu Mizonokuchi station so it is convenient to go to Kawasaki, Tokyo and Yokohama area.If you have another chance to visit our area, we are looking forward to seeing you again.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It took me a minute to find the entrance inside the convience store. From the train on level 2 very easy to get in. And the pillows were amazing
Stayed 6 nights in Aug 2023
Response from Manager, Takaara on Sep 16, 2023
Thank you very much for staying at JR-East Hotel Mets Mizonokuchi.We also apprecieate your review.Our hotel is conveniently located near the station.We are very happy to hear that you enjoyed your stay with us.We sincerely look forward to welcoming you again.

6/10 Okay

Shinken

Liked: Cleanliness
Disliked: Staff & service
Stayed 7 nights in Jun 2023
Response from 支配人 髙荒 on Jul 6, 2023
この度はJR東日本ホテルメッツ溝ノ口にご宿泊頂きまして誠にありがとうございます。又、お忙しい中ご投稿頂きまして重ねて御礼申し上げます。ご滞在中はごゆっくりお寛ぎ頂けましたでしょうか。今後共快適にお過ごし頂けますよう努めてまいりますので又の機会のご利用を心よりお待ち申し上げております。

8/10 Good

HIROSHI

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is not so much good.
Stayed 8 nights in Jun 2023
Response from 支配人 髙荒 on Jul 6, 2023
この度はJR東日本ホテルメッツ溝ノ口にご宿泊頂きまして誠にありがとうございます。又、お忙しい中ご投稿頂き重ねて御礼申し上げます。ご朝食に関しましてご満足頂けず大変申し訳ございませんでした。レストランにも共有し、皆様にご満足頂けますよう改善に努めてまいります。今後も快適にお過ごし頂けますようサービスの向上に努めてまいりますので、ご愛顧下さいますようお願い申しあげます。また近隣にお越しになる機会がございましたら、当ホテルのご利用をスタッフ一同心からお待ち申し上げております。

10/10 Excellent

Julie R

Stayed 2 nights in Mar 2023
Response from Manager, Takaara on Apr 22, 2023
Thank you very much for staying at JR-East Hotel Mets Mizonokuchi.We appreciate for your evaluation and we hope you enjoyed your stay with us.We are looking forward to serving you again.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but perfection
Location is excellent. Mizonoguchi station is very convenient to go any where in Tokyo. Limited English at reception, but they are very polite and try hard to serve you. Amenities are excellent, and clean & tidy. Doesn't feel budget accommodation. more classy. Highly recommended.
Stayed 5 nights in Jan 2023
Response from Manager Takaara on Feb 8, 2023
Thank you very much for staying at JR East Hotel Mets Mizonokuchi.We would also like to thank you again for taking the time to write this message.As you mentioned, our hotel is only a minute walk from Musashimizonokuchi Station, so you can come here without getting wet in the rain, which has been well received by many of our guests.As for our hotel amenities, we have bath salts, tea, hairbrushes, razors, and skin care products available next to the front desk.We have 10 kinds of bath salts and they are very popular.We are encouraged by your kind words and will continue to strive for your satisfaction in the future.We hope that you will visit JR East Hotel Mets Mizonokuchi if you have a chance to come to the neighborhood in the future.We look forward to welcoming you again.

10/10 Excellent

Jeffrey Stephenson

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect for a single night
Stayed 1 night in Jan 2023
Response from Manager Takaara on Feb 8, 2023
Thank you very much for staying at JR East Hotel Metz Mizonokuchi. All of our staff is very pleased to hear that your stay with us was satisfactory.We hope you will visit JR Higashi-Nihon Hotel METZ Mizonokuchi again when you come back to the area.

8/10 Good

Tatsuyuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from 支配人 髙荒 on Mar 12, 2023
この度はJR東日本ホテルメッツ 溝ノ口にご宿泊いただきまして誠にありがとうございます。ご滞在に際しておくつろぎいただけましたでしょうか。お近くにお越しの際は、ぜひまたJR東日本ホテルメッツ溝ノ口をご利用くださいますようお願い申し上げます。

8/10 Good

Yuko

Business traveler
Liked: Cleanliness, property conditions & facilities
Like:Transportation, shopping centers clean room Not like:No micro oven
Stayed 8 nights in Jan 2023
Response from 支配人 大竹 on Jan 29, 2023
Thank you very much for staying at JR East Hotel Metz Mizonokuchi. We thank you from the bottom of our hearts for taking the time to write us.Our hotel is located next to both JR Nambu Line and Tokyu Denentoshi Line stations, so you can come to our hotel without getting wet in the rain. We are relieved that our guests were able to arrive without getting lost.As for the services at your disposal, we have a complimentary coffee and tea service on the 3rd floor.We also have 10 kinds of bath salts and other skin care products available.On the 4th floor, there are vending machines for beverages and a laundry. We also have a vending machine for beverages, a laundry, and a micro oven.We hope that you will take advantage of them when you stay with us again.We are looking forward to welcoming you again.

10/10 Excellent

Ulrich

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the station
Stayed 1 night in Aug 2022
Response from 支配人 大竹 on Sep 21, 2022
お客様この度はJR東日本ホテルメッツ溝ノ口にご宿泊いただきまして誠にありがとうございます。ご宿泊中はご満足いただけましたでしょうか。これからも当館のご利用のほど何卒よろしくお願い致します。お客様のまたのお越しをスタッフ一同心よりお待ち申し上げております。支配人 大竹

8/10 Good

yasuko k

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent stuff and customer services. Only issue was the dusty room even with air purifier on.
Stayed 23 nights in Aug 2022
Response from Manager Otake on Sep 21, 2022
Thank you for selecting our hotel.We apology that we gave the uncomfortable room during your stay. we'll be deftly struggle to dealt with something.We are looking forward to serving you someday.

8/10 Good

Karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from 支配人 大竹 on Sep 21, 2022
お客様この度はJR東日本ホテルメッツ溝ノ口にご宿泊いただきまして誠にありがとうございます。ご宿泊中はご満足いただけましたでしょうか。これからも当館のご利用のほど何卒よろしくお願い致します。お客様のまたのお越しをスタッフ一同心よりお待ち申し上げております。支配人 大竹

10/10 Excellent

Daniel

Stayed 2 nights in Aug 2022

8/10 Good

yasuko k

Traveled with family
Liked: Staff & service
Excellent customer service and very attentive and friendly staff. Rooms were clean (stayed for 2 month in 3 different types of rooms ), but all rooms were so dusty that dust accumulated in just 1 day. Spoke with staff and they cleaned the air-conditioner in the room, but no difference, may be worse now.
Stayed 12 nights in Jul 2022
Response from 支配人 大竹 on Sep 16, 2022
この度はJR東日本ホテルメッツ溝ノ口にご宿泊いただきまして誠にありがとうございます。またお時間を割いてのご投稿に重ねてお礼申し上げます。お客様のご滞在中に何度かお部屋替えのご協力を頂きましたが、すべてのお部屋で十分な清掃が行き届いておらず、ご不快な思いをさせてしまい、誠に申し訳ございませんでした。ご滞在中に出来る限りの改善策とご対応を致しましたが、今後このようなことが無いよう清掃スタッフにも共有致します。より快適にお部屋をご提供できますよう、全スタッフ一丸となりサービスの向上に努めてまいります。 また近くにお越しの際にはJR東日本ホテルメッツ溝ノ口をご利用くださいますようお願い申し上げます。

6/10 Okay

Peggy

Disliked: Property conditions & facilities, room comfort
We don’t like the tall bathtub and requested change of room since we would stay 4 nights but was declined
Stayed 4 nights in Aug 2022
Response from Manager Otake on Aug 15, 2022
Thank you very much for staying at JR-EAST HOTEL METS MIZONOKUCHI. You want to stay in the low bathtub’s rooms, but we’re sorry we couldn’t meet your expectation. There isn’t any low bathtub’s rooms in our hotel. Thank you for your understanding. We will try our best for the guests to stay comfortable, so we are looking forward to seeing you again.

10/10 Excellent

Cristine Mae, Tokyo

Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calm, clean and friendly
Overall cleanliness was excellent. People were all friendly and helpful, polite and constructive. We enjoyed our stay there. It has a tremendous location. It is now well established as my hotel whenever I visit the area.
Stayed 8 nights in Apr 2022
Response from Manager, Otake on May 6, 2022
Thank you very much for staying with us. It is our pleasure to hear that you enjoyed your stay with us. We are looking forward to seeing you again in near future.

10/10 Excellent

EDMUND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from 支配人 大竹 on Oct 1, 2021
この度はJR東日本ホテルメッツ溝ノ口にご宿泊頂きまして誠にありがとうございます。 この度のご滞在に概ねご満足頂けましたご様子でスタッフ一同大変嬉しく思っております。 今後共より快適にお過ごし頂けますよう努めてまいりますので又の機会のご利用を心よりお待ち申し上げております。

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jun 2021
Response from 支配人 大竹 on Jul 24, 2021
この度はJR東日本ホテルメッツ溝ノ口にご宿泊頂きまして誠にありがとうございます。 また数あるホテルの中から当館をお選びいただきまして重ねてお礼申し上げます。 この度のご滞在に概ねご満足頂けましたご様子でスタッフ一同大変嬉しく思っております。 今後共より快適にお過ごし頂けるよう精進してまいります。 またのご利用をスタッフ一同心よりお待ち申しあげております。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021
Response from 支配人 大竹 on Apr 16, 2021
この度はJR東日本ホテルメッツ溝ノ口にご宿泊頂きまして誠にありがとうございます。 又、お忙しい中ご投稿頂き重ねて御礼申し上げます。 今後共安心・安全・快適にお過ごし頂けますようスタッフ一同努めてまいります。お客様の又の機会のご利用を心よりお待ち申し上げております。

6/10 Okay

Verified traveler

Stayed 1 night in Mar 2021
Response from 支配人 大竹 on Apr 16, 2021
この度はJR東日本ホテルメッツ溝ノ口にご宿泊頂きまして誠にありがとうございます。 又、お忙しい中ご投稿頂き、重ねて御礼申し上げます。 今度ともより快適にお過ごしいただけるようスタッフ一同精進してまいります。お客様のまたのご利用を心よりお待ち申し上げております。

10/10 Excellent

YOSHIHISA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

Raymundus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the place is very nice, and cozy
Stayed 20 nights in Mar 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staffs were very kind. I had received some delivery from amazon at hotel, all packages were successfully received by the staffs and told me those arrival.
Stayed 5 nights in Feb 2020

8/10 Good

Verified traveler

Stayed 7 nights in Dec 2019
Response from Manager, Otake on Mar 3, 2020
Thank you very much for staying at JR-EAST HOTEL METS MIZONOKUCHI. We appreciate your evaluation. We will try our best for the guests to stay comfortable, so we are looking forward to seeing you again.

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2019
Response from Manager, Sato on Dec 20, 2019
Thank you very much for staying at JR-EAST HOTEL METS MIZONOKUCHI. We appreciate your evaluation. We will try our best for the guests to stay comfortable, so we are looking forward to seeing you again.

10/10 Excellent

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2019
Response from Manager, Sato on Aug 5, 2019
Thank you very much for staying at JR-EAST HOTEL METS MIZONOKUCHI. We appreciate your evaluation. We will try our best for the guests to stay comfortable, so we are looking forward to seeing you again.

10/10 Excellent

Verified traveler

Stayed 3 nights in Jul 2019
Response from Manager, Sato on Jul 24, 2019
Thank you very much for staying at JR-EAST HOTEL METS MIZONOKUCHI. We appreciate your evaluation. We will try our best for the guests to stay comfortable, so we are looking forward to seeing you again.

10/10 Excellent

FredB, Dallas, TX

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite the location (above a metro station), the hotel is quiet. Staff are very friendly and helpful.
Stayed 15 nights in May 2019
Response from Manager, Sato on Jul 5, 2019
Thank you very much for staying at JR-EAST HOTEL METS KAWASAKI. We appreciate your comments and we are happy that you enjoyed your stay with us. We will try our best for the guests to stay comfortable, so we are looking forward to seeing you again.

8/10 Good

Angela Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
Great location, very helpful and pleasant staff, I would recommend and definitely stay there again 😊
Stayed 3 nights in May 2019
Response from Manager, Sato on Jul 4, 2019
Thank you very much for staying at JR-EAST HOTEL METS MIZONOKUCHI. We appreciate your comments. We will try our best for the guests to stay comfortable, so we are looking forward to seeing you again.

8/10 Good

Verified traveler

Stayed 2 nights in Apr 2019

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, clean, good location for my business trip Pretty close to bus stop and train station, which is good for traveling to and from, but can get a little noisy early in the mornings from first trains 5am..
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

10/10 Excellent

Etsuko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth trying!
The staff are keen to please, helpful, and polite. Cleanliness is beyond reproach. Bed is comfortable Very convenient location(the ground floor of the hotel is a “Konbini” store) and connected to JR and Toyoko line station. Quite a good value for money.
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveler

Stayed 8 nights in Oct 2018

10/10 Excellent

Verified traveler

Clean, Convenient, and Friendly
Great amenities, close to public transportation, and a fantastic way to get a slice of life experience of living outside of Tokyo.
Stayed 2 nights in Aug 2018

10/10 Excellent

FUJISHIMA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
location
good location to the stations
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Paul, Solsberry, In

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect & Convenient
Super comfortable, easy access to rails, buses & taxis. Convenient store on lower level, laundry machines, vending machines tons of restaurants & Shopping. The only downside is Denny's breakfast choices - I've never seen such orange scrambled eggs - has to be color added eggs - YUK!
Stayed 3 nights in Oct 2017

6/10 Okay

Shota

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

MANA

Liked: Cleanliness, staff & service, property conditions & facilities
オーソドックスだけど良かった
Stayed 1 night in Apr 2024
Response from 支配人 高荒 on Apr 30, 2024
この度はJR東日本ホテルメッツ溝ノ口にご宿泊頂きまして誠にありがとうございます。又、数あるホテルの中から当ホテルをお選び頂き、重ねて御礼申し上げます。この度のご滞在に概ねご満足頂けましたご様子で大変嬉しく思っております。これからも快適にお過ごし頂けますようスタッフ一同精進してまいります。又の機会のご利用を心よりお待ち申し上げております。

10/10 Excellent

Hayato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 5 nights in Apr 2024
Response from 支配人 高荒 on Apr 16, 2024
この度はJR東日本ホテルメッツ溝ノ口にご宿泊頂きまして誠にありがとうございます。又、数あるホテルの中から当ホテルをお選び頂き、重ねて御礼申し上げます。この度のご滞在に概ねご満足頂けましたご様子で大変嬉しく思っております。これからも快適にお過ごし頂けますようスタッフ一同精進してまいります。又の機会のご利用を心よりお待ち申し上げております。

8/10 Good

Mihoko

Traveled with family
Liked: Cleanliness, staff & service, amenities
利便性は、ばっちりなホテルです。
Stayed 1 night in Apr 2024
Response from 支配人 高荒 on Apr 16, 2024
この度はJR東日本ホテルメッツ溝ノ口にご宿泊頂きまして誠にありがとうございます。又、数あるホテルの中から当ホテルをお選び頂き、重ねて御礼申し上げます。当ホテルはJR南武線武蔵溝ノ口駅と東急線溝の口駅に隣接しておりますので好アクセスでご利用頂けます。これからも快適にお過ごし頂ける空間作りとサービス向上に励んでまいります。又の機会のご利用を心よりお待ち申し上げております。