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Reviews of Sandals Royal Curacao - All Inclusive Couples Only

4.5 out of 5
Sandals Royal Curacao - All Inclusive Couples Only
Santa Barbara Plantation, Porta Blancu, Willemstad

Reviews

7.8

Good

Rating 10 - Excellent. 11 out of 26 reviews" "
Rating 8 - Good. 7 out of 26 reviews" "
Rating 6 - Okay. 3 out of 26 reviews" "
Rating 4 - Poor. 4 out of 26 reviews" "
Rating 2 - Terrible. 1 out of 26 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Lanetta

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was nice overall but did not come close to the luxury we expected. The staff was nice but customer service was slow and it was clear they were understaffed. Most often you had to track down a staff member in order to get a drink. The restaurants were okay but again there weren't as many options as I would have liked. We didn't feel like there was unlimited food options. The same goes for everything on the resort including hit or miss with the bartenders. The best part hands down was the entertainment. The singers and dancers put a lot of effort into engaging with us and they were great. The property itself was also very nice and walkable.
Stayed 6 nights in May 2024
Response from HP on May 22, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Kelly Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and staff; the property and island offered stunning beauty and true relaxation. Highly recommend
Stayed 4 nights in May 2024
Response from HP on May 22, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

2/10 Terrible

Joseph

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We started our sandals journey at Antigua and Greneda. This one was so bad I think I’ll cancel my sandals membership, food was aweful, entertainment was lacking, really only 4 dinner restaurants and two required reservations so we couldn’t even eat at the place my wanted to for her birthday. Pool is pretty solid, staff is generally pretty helpful and nice but not someplace I would recommend or would return to.
Stayed 4 nights in May 2024
Response from sara on May 8, 2024
Our deepest and most sincere apologies for your experience during your stay. We at Sandals strive to create the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

10/10 Excellent

ALAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was total excellent the food the scenery the comfort everything was right where it supposed to be five stars. I would love to go back there soon my wife loved it.
Stayed 3 nights in Apr 2024
Response from HP on Apr 21, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

Kristin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This property was amazing! You can’t beat the views and amenities! However, the service is another story. While some of the staff was AMAZING a majority of the staff came off as cold and didn’t seem to care about the guests at all. We never got our bags delivered to our room upon checkin. We had to go look for them and they were literally sitting on a sidewalk unattended outside the resort. Club sandals staff seemed liked they didn’t know a lot of information about the resort and again didn’t come off as helpful and that we were bothering them. Food was really good! We especially loved Aolos! The chef Tyler was amazing and we loved Jasper! Zuka was our least favorite. Food was dry and didn’t have great flavor. Overall though we would recommend this resort and return!
Stayed 4 nights in Mar 2024
Response from HP on Mar 13, 2024
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

8/10 Good

CHRISTINE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from HP on Jan 9, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from HP on Dec 4, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Okay

Jacinda, Dubuque

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at this property were great, food was great. I hate that Sandals says it's 'all inclusive'. I have never had an all inclusive experience here, things are extra like evening catamaran cruises. We booked one for $100 each and I ended up with food poisoning so was sick couldn't go and they wouldn't reimburse it. Beach was non-existent basically at this hotel. They also say all top shelf liquor but it's not they give you the bottom shelf stuff all the time, you have to watch them and ask for top shelf. The beer has an extreme after taste and is always warm. I'd stay at a couples resort ANY DAY over Sandals. This was our 3rd Sandals stay, we've been to Jamaica, Bahama's and then here. None have impressed me. I'd say the Jamaica one was probably the best.
Stayed 7 nights in Nov 2023
Response from sara on Nov 14, 2023
Our deepest and most sincere apologies for your experience during your stay. We at Sandals strive to create the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

10/10 Excellent

Quantona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect for our trip. We got married on the resort and everything was more than perfect. The resort truly cater to everyone.
Stayed 4 nights in Oct 2023
Response from HP on Nov 3, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

Joel

Liked: Property conditions & facilities
Stayed 4 nights in Oct 2023
Response from HP on Nov 9, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Monika Monteiro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone apart of the entertainment group was nothing but amazing!! They strived each and every day to accommodate everyone and make sure we was having a good time!! I’ll definitely be back.
Stayed 4 nights in Aug 2023
Response from HP on Aug 30, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very attentive from the minute you arrive at the airport until you are dropped off at the airport on your way home. Room service, entertainment dining and customer service are all excellent. Will be returning.
Stayed 7 nights in Aug 2023
Response from HP on Aug 30, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

Melanie Adams

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from HP on Aug 30, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Okay

Richard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The reason for 3 stars the bed was very uncomfortable hard woke up sore for 3 days until they changed my bedding.
Stayed 5 nights in Aug 2023
Response from HP on Aug 30, 2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Not worth the daily rate.
Some staff were not interested in the Sandals customer experience. Some staff were rude. The air conditioning in the bedroom was faulty and our clothes, bedlinen and the floor was constantly wet or damp. The maintenance came several times but the problem was not resolved.
Stayed 6 nights in Jul 2023
Response from HP on Jul 31, 2023
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

10/10 Excellent

Dirk

Stayed 7 nights in Jul 2023
Response from HP on Jul 31, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place
Stayed 6 nights in Oct 2022
Response from Hugo Perez on Oct 18, 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

4/10 Poor

Tina, pittsburgh

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Food was ok. The main pool was not open. Alcohol- bottom shelf options Resort location is far away (an hour car ride) from all the other attractions on the island. Tennis courts are not open The included snorkel trip was a disappointment. There are aren’t any other activities or tours that are included. Not enough umbrellas, you have to fight for one. Check in process was useless. Mosquitos everywhere Anything besides food and drinks, is only included if you have the “butler” service. I would not recommend this resort especially when you are paying around $850 per night.
Stayed 4 nights in Oct 2022
Response from Hugo Perez on Oct 12, 2022
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

4/10 Poor

Lanie Ruth

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
There is virtually no beach to the resort so if you are looking for a good beach, this is not it. The food was great and the property was beautiful but that is about it. The staff made you feel like you were a bother to ask for a drink. We waited a very long time at dinner for our food at almost every restaurant. The entertainment is lacking. There is nothing to do outside of the show at 9 pm daily. It boasts premium liquor, but that is far from the case. Be ready to wait for drinks at the pool. Waiters walked around but only picked up the empties…no one bothers to ask if you need anything. This was our first Sandals experience and will not be going to another. For what you pay and how they rave top notch service, we were extremely disappointed.
Stayed 6 nights in Jul 2022
Response from Hugo Perez on Aug 1, 2022
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

8/10 Good

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couples Trip.
Food was amazing. They were short on some items but I guess its the worldwide problem on logistics. Mint ran out fast on bars so no mojitos for a while. Only type of beer was montana. They are short staffed so waiting time in restaurants can be a pain. But overall hotel is beautiful. Clean and staff are very welcoming. Breakfast and food was amaaaaazing. Rooms were clean and nice.
Stayed 4 nights in Jul 2022
Response from Hugo Perez on Jul 25, 2022
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 Excellent

Kwame

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with amazing food!!
Stayed 7 nights in Jul 2022
Response from Hugo Perez on Jul 25, 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

4/10 Poor

Gabrielle Hosten

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Don’t bother. Property is beautiful and that’s about it. There is no 24/7 room service like advertised. There is no “dutchess floating restaurant “ as advertised. Lost power for 2 days after the property went to full capacity. Went to desk 6 times and called 3 times over the course of 2 days jusr for bottled water for our room. Was Told we needed to wait until 630pm for our room after traveling all day and a breastfeeding mother. After 4pm there’s nothing to eat until 6pm besides for a food truck at the end of the resort. Repeated endless promises of what can we do to make it better with nothing ever being done. Multiple people cut their feet in the pool. No bandaids , nurse on call had her day off, nothing to do be done for these people. Spent THOUSANDS on what was supposed to be a first class experience. Save your money.
Stayed 5 nights in Jun 2022
Response from Hugo Perez on Jul 7, 2022
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
A great place with excellent service
Stayed 7 nights in Dec 2023
Response from HP on Jan 12, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Miguel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We like so much, the facilites are amazing, the kindnes of personal, the rooms, the restaurants, the food, the pools, the gardens, the premium liquors, all was 10/10
Stayed 4 nights in Sep 2023
Response from HP on Sep 19, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sandals é espetacular
Incrivel. Lugar espetacular. Atendimento muito bom de toda equipe do hotel, super gentis e atenciosos. Comidas deliciosas. Restaurantes de alta qualidade. Passeios e atividades nauticas excelentes.
Stayed 3 nights in Aug 2023
Response from HP on Aug 16, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

4/10 Poor

Wil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vee producten zijn niet aanwezig in ieder restaurant is er wel iets niet. Daarnaast was het grote zwembad defect gegaan waardoor teveel mensen in een te klein moesten zitten niet te doen.
Stayed 9 nights in Sep 2022
Response from Hugo Perez on Sep 19, 2022
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive in creating the best experience for our guests and want to apologize for any inconvenience.Kind regards