Alberta-5, Waterton National Park, Waterton Park, AB
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
A little gem of history in a breathtaking set to. I loved the vintage state of the rooms, it’s a hundred year old hotel, modern luxury would not suit it.
Every need was addressed, clean updated bathrooms, comfortable bed.
We had a 5th floor room with a lake view. Absolutely incredible!
The staff were very attentive, courteous. We will be coming back!
Sandra
Stayed 1 night in May 2024
Response from Kristina Kugyte on May 24, 2024
Dear Sandra,Thanks for joining us at Prince of Wales Waterton Park on your recent visit. Your feedback is very important to us. I appreciate the time you took to provide a guest review or respond to our online survey.Our goal is to make each and every experience enjoyable and to help you make great memories. Each day, our team aims to do the very best job we can and make your stay worthwhile.Knowing that our guests have had a good experience with us means we can celebrate our success. It motivates us to work towards providing even better service in the future. Please come back and see us again next time you’re here! Thanks again for your feedback. Sincerely.
8/10 Good
Elizabeth, La Motte
Traveled with partner
May 24, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is a beautiful unique property whose novelty makes up for the condition of the rooms. The rooms are drafty and small. You can get space heaters but the windows leak so bad you have to put pillows to stop the wind. But the staff is wonderful and the property is unique.
Elizabeth
Stayed 3 nights in May 2024
Response from Kristina Kugyte on May 24, 2024
Dear Elizabeth,Thank you for joining us at Prince of Wales Waterton Park on your recent visit. I was pleased to read your notes about our staff. Your feedback is very important to us. We strive to do the best job we can and reviews like yours help make it worthwhile. Please be assured that I have shared your comments with the staff members involved and with their manager, too. We take all feedback seriously and your comments help us achieve our goals.Thanks again for your feedback. We truly appreciate knowing about our guests’ experiences. It helps us celebrate our successes and address our challenges so we can better serve you in the future.Sincerely,
8/10 Good
Pongsapat
Traveled with family
May 19, 2024
Liked: Cleanliness, staff & service, amenities
Beautiful view nice staffs but the elevator is a traditional which requires staffs to operate but they are not really available when I need.
Pongsapat
Stayed 1 night in May 2024
Response from Front Office Manager on May 19, 2024
Good Afternoon, Saechua, Thank you for your feedback! I'm glad you enjoyed the views and our staff was helpful for majority of the time. I do apologize that you weren't able to use the elevator as much as you were hoping too. I will inform the staff to ensure it doesn't happen again. I really appreciate your feedback as it helps our staff improve.
Thank you for taking the time to review your stay at the Prince of Wales Hotel. We appreciate your feedback and are happy to hear you enjoyed your time with us. We look forward to any future visits you may plan.
What a wonderful experience. Hotel is just beautiful!
Antonio
Stayed 1 night in Sep 2023
Response from Autum S on Nov 1, 2023
Thank you for taking the time to review your stay at the Prince of Wales Hotel. We greatly appreciate your positive feedback and wonderful photos. We hope to see you again.
8/10 Good
George, Loveland
Sep 9, 2023
Disliked: Property conditions & facilities
Hotel was overall dirty. Common areas carpet dirty. Internet out the whole time. Needs to be upgraded!!
Surroundings were A . Mountains magnificent.
George
Stayed 2 nights in Sep 2023
Response from Katarina on Sep 16, 2023
Hello George,Thank you for staying with us during your visit to Waterton Park. We truly appreciate your comments. Please accept our sincere apologies about our wifi, it was not working due to unforeseen problem which we were able to address.I apologies if the carpet wasn't up to our standard, I would like to ensure you that our carpets are vacuumed and carpet cleaned on regular basis.I would like to thank you again and would like to ensure you that your comments help us to improve our services.We hope to welcome you back again soon.Kind regards,Katarina
Response from Dimitry Rodriguez - Front Desk Assistant Manager on Sep 6, 2023
Thanks for your feedback, Rob. We really appreciate your nice words. Hope you have an amazing day.
8/10 Good
Steven
Traveled with family
Sep 4, 2023
Liked: Cleanliness, staff & service
Disliked: Amenities
Very noisy. Hard to sleep. No coffee provided in the rooms. Staff was very friendly, but short handed
Steven
Stayed 2 nights in Sep 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on Sep 4, 2023
Hello, Steven.Thanks for your feedback. We are sorry you had a hard time sleeping. Regarding coffee, we have complimentary coffee every morning from 6:00 to 7:00 am. Please, if you could provide us more details about your experience, we can take notice of all and make sure we can provide a better experience in the future.
Response from Dimitry Rodriguez - Front Desk Assistant Manager on Aug 16, 2023
Thanks so much, Charlenne, for your feedback. Hope you had a nice experience with us. If there is something else you think we could do to improve our services please feel free to let us know.
8/10 Good
thomas
Aug 2, 2023
thomas
Stayed 1 night in Aug 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on Aug 22, 2023
Thanks for your nice rate, Thomas. We really appreciate it. If there is any detail you would like to add into your experience while staying with us, please let us know. Hope you had a nice day.
Great location quiet
Quick check in
Clean room and bathroom
MIHAI
Response from Dimitry Rodriguez - Front Desk Assistant Manager on Aug 1, 2023
Thanks so much Mihai for your nice feedback, we really appreciate your opinion and we are glad you had a nice experience with us. We hope to see you again at Prince of Wales in a near future.
We loved our stay! It was beautiful and convenient to the hikes we were planning. A highlight of our trip for sure.
Victoria
Stayed 1 night in Jul 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on Jul 28, 2023
Thank you so much, Victoria, for your nice feedback. We are glad that your trip was successful and fun. Hope to see you around again at Prince of Wales Hotel.
The hotel is an architecturally beautiful building that invites your eyes to wander over it's incredibly intricate details. The views from every window are spectacular whether looking at the mountains or the lake.
The staff are College aged and hailing from Canada and several other countries. All are very outgoing and helpful. Each is attentive to your needs and willing to assist. Their knowledge of the areas features and history are both interesting and useful.
RANDY
Stayed 1 night in Jul 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on Jul 26, 2023
Good morning, Randy. Thanks so much for your kind feedback. We wish to see you again around Prince of Wales Hotel. Hope you have a great day.
4/10 Poor
Karlin
Jul 13, 2023
Disliked: Property conditions & facilities
It was built in 1927 and not much has been refreshed since then. If you like that kind of thing then it’s great, but for me it was old and creepy.
Karlin
Stayed 1 night in Jul 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on Jul 14, 2023
Hello, Karlin. Sorry for your bad experience. The essence of the hotel is to give an old fashioned look and experience, as well as promoting human-nature interaction. We will take your feedback as well so we can improve our services in the future. Hope you have a nice day.
10/10 Excellent
Francisco
Jul 9, 2023
Francisco
Stayed 1 night in Jul 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on Jul 29, 2023
Thanks Francisco for your review. We really appreciate it. Hope you have a nice day.
The staff weee wonderful. They are excited about their jobs.
Luggage guys hard working.
John
Stayed 1 night in Jul 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on Jul 7, 2023
Good afternoon John. Thank you very much for your feedback. It motivates us to do a better job every day.We hope you have a nice day and wish to see you back soon.
6/10 Okay
Kirk
Jul 5, 2023
Liked: Staff & service
Historic unique property - but no AC was a bummer. There were box fans, but no outlet near the window. You can hear you neighbors through the door. the $12 parking is unwarranted given the price of the rooms.
Kirk
Stayed 2 nights in Jun 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on Jul 8, 2023
Thanks for your message, Kirk. Sorry for the inconveniences. Your feedback will help us to improve our future services. We hope you had a nice day.
We enjoyed our stay here. It would have been nice to have coffee available in our room
Jeff
Stayed 1 night in Jun 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on Jul 5, 2023
Hello Jeff, and thanks for the feedback. Complimentary coffee is available 6 am to 7 am everyday. Hope you have a great day and we also wish to see you again here.
Very unique hotel with amazing view, friendly staff, and convenient to cozy little town of Waterton
Michael
Stayed 1 night in Jun 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on Jun 27, 2023
Good afternoon, Michael!Thanks for the review, we really appreciate your words and feedback. Hope to see you again in the future at Prince of Wales Hotel.
10/10 Excellent
DIANE, LaPine
Jun 22, 2023
DIANE
Stayed 1 night in Jun 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on Jul 12, 2023
Thanks for your nice response, Diane! Wish you a great day and hope to see you soon.
10/10 Excellent
Steven
Jun 21, 2023
Steven
Stayed 1 night in Jun 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on Jul 11, 2023
Thanks for your kind response, Steven. We wish to see you again at Prince of Wales in a near future.
Response from Dimitry Rodriguez - Front Desk Assistant Manager on Jun 17, 2023
Thanks for your nice response, Kenneth. If there is something else you can comment us so we can keep improving our services, please let us know. Hope you have a nice day and also hope to see you soon.
Response from Dimitry Rodriguez - Front Desk Assistant Manager on Jun 16, 2023
Good afternoon, Trish!Thanks for the feedback, we really appreciate your opinion.
10/10 Excellent
Michael
Jun 14, 2023
Liked: Cleanliness, staff & service, room comfort
Anniversary return
Wonderful staff, great hotel, perfect location. Hotel needs many updates. Hopefully the owners will invest to take care of decking outside, roof, update rooms...
Michael
Stayed 3 nights in Jun 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on Jun 14, 2023
Thanks for your nice comment, Michael. It's important for us every feedback we can have from our guests. Hopefully, the hotel can have some of these updates in the future. Hope you have an amazing afternoon.
Didn't like that we had to pay for parking. That was ridiculous !!
Edward
Stayed 1 night in Jun 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on Jun 14, 2023
Hi, Edward. I hope you are doing ok. Thanks for the comments. So sorry if you had that impression. Every person that comes, even visitors, have a parking fee in the hotel. Have a nice afternoon.
The staff was very friendly and helpful. Our room was very nice and clean with a large bathroom. We had an excellent dinner and some interesting cocktails.
joan
Stayed 2 nights in Jun 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on Jun 12, 2023
Thanks for the nice comments, Joan. We really appreciate your opinion.
Response from Dimitry Rodriguez - Front Desk Assistant Manager on Jun 14, 2023
Hello, Dailyn. Thanks for your review. So sorry you had a bad experience. Can you please let us know what went bad so we can do a follow up of the situation? Have a nice day.
10/10 Excellent
Harold
Jun 8, 2023
Harold
Stayed 1 night in Jun 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on Jun 12, 2023
Thanks for your kind response, Harold. We really appreciate our guest's responses and opinions.
Beautiful view of the mountains. Town was charming and quiet. Close to wonderful hikes and nature.
F.D.
Stayed 4 nights in Jun 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on Jun 7, 2023
Thanks for the feedback. We really appreciate our guest's opinions and we are also happy that you enjoyed your staying. We hope to have you here again soon.
Very unique experience with excellent staff and on site amenities. The room was comfortable and charming. The lobby view is spectacular. Noise from the central atrium can be heard in the room but that was part of the charm and it was quiet at night. Would stay again.
Devon
Stayed 1 night in Jun 2023
Response from Katarina on Jun 5, 2023
Hello Devon,Thank you for reviewing your recent stay at the Prince of Wales Hotel. We appreciate your positive comments and we hope to welcome you again.Warm regards,KatarinaFront Desk Manager
Response from Dimitry Rodriguez - Front Desk Assistant Manager on Jun 4, 2023
Thanks Grace for your comment, we really appreciate it. The reason why we don't have a TV here is for guests to enjoy the nature and wild life. So sorry if that was an inconvenience.Hope you have a nice day.
10/10 Excellent
Lisa, Calgary
Traveled with partner
Jun 3, 2023
Liked: Cleanliness, staff & service
This iconic property has amazing views! The hotel common areas are very pleasant. Rooms need some work but all in all a bucket list checked.
Lisa
Stayed 2 nights in Jun 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on Jun 3, 2023
Thanks for the nice comments, Lisa.We really appreciate your feedback. It will help us to improve our service for the future.We wish you a nice afternoon.
8/10 Good
Tim
Jun 3, 2023
Tim
Stayed 2 nights in May 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on Jun 4, 2023
Thanks for your feedback, Tim. We really appreciate it. If there is something else you would like to comment in order to improve a future visit from you, please let us know. We are always happy to listen to our guests reviews. Have a nice day.
Such a charming, historic place with a priceless view day and night. And the staff in the hotel as well as the restaurant and pub are wonderful- nice, helpful, welcoming, interesting- you name it. We love it there.
Joan
Stayed 3 nights in May 2023
Response from Dimitry Rodriguez- Front Desk Assistant Manager on Jun 1, 2023
Hello, Joan.Thanks for your comment, we really appreciate and value every feedback from our guests. We are glad your experience was great, and hope we can have you back soon.
Response from Dimitry Rodriguez - Front Desk Assistant Manager on Jun 1, 2023
Dear Gyle,Thanks for your rate. We really appreciate it. If there is something else you can recommend us to do to make your experience even better, please feel free to let us know. Have a nice day.
10/10 Excellent
Nancy
May 31, 2023
Nancy
Stayed 1 night in May 2023
Response from Mitchell Avery Front Desk Agent on Jun 21, 2023
We're glad that you had a great time here at the Prince Of Wales Hotel. We hope to see you again soon!
10/10 Excellent
Catherine
May 30, 2023
Catherine
Stayed 1 night in May 2023
Response from Katarina on Jun 19, 2023
Dear Catherine,Thank you for staying at Prince of Wales Hotel we are pleased you had a good time.We hope to welcome you back again soon.Warm regards,Katarina
Hello Gent,Thank you kindly for your positive review. We are very pleased to hear your enjoyed the time at the Prince of Wales Hotel and we hope to welcome you back again soon.Warm regards,KatarinaFront Desk Manager