Bar (on property)

Reviews of Embassy Suites by Hilton Crystal City National Airport

3.5 out of 5
Embassy Suites by Hilton Crystal City National Airport
1393 S Eads Street, GPS: 1402 S. Eads Street, Arlington, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 576 out of 1001 reviews" "
Rating 8 - Good. 222 out of 1001 reviews" "
Rating 6 - Okay. 106 out of 1001 reviews" "
Rating 4 - Poor. 48 out of 1001 reviews" "
Rating 2 - Terrible. 49 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

6/10 Okay

Jasmine

Traveled with family
Liked: Staff & service, amenities
Good things: the bed was comfortable, tv had good stations, the manager’s receptions were great, the room was beautiful, breakfast was tasty, and we felt safe. Some of the not so good things, per my mom, were: the room was a bit dusty, water leaked around the sink in bathroom, the bathtub was slippery for a senior.
Stayed 4 nights in May 2024

8/10 Good

james

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
I stay at many embassy suites if they are availabe in the areas i travel (charlotte, houston and dallas are a few i stayed at within the past year). This location needs some updates. Bathroom tubs were yellow and old. Hot water took a long time to come on. Staff was great and professional. Our issue is we paid for a higher room with a monument view. We were placed on 5th floor which did have view. The issue, this hotel charters lots of schools (middle and high school) student. Of coarse 5th floor and lower is where all the students stayed. Of coarse our floor and listeding too all the running all night. Elevator are slow especially when the kids are going up and down all morning. I love embassy suites, this location needs help.
Stayed 3 nights in May 2024

10/10 Excellent

Shirley

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Lashirl

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Tube was leaking. Handle came off of door n the bedroom.
Stayed 1 night in May 2024

10/10 Excellent

Sekinat

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from Nick Burke, Director of Rooms and Guest Services on May 19, 2024
Thank you for your wonderful rating! It's incredibly rewarding to know that our service and product quality made a lasting impression on you. Your feedback will be shared with our team, who will be delighted to hear about your positive experience. We eagerly await the opportunity to welcome you back for another unforgettable stay!Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excellent

Amy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We has a very nice quick stay.
Stayed 1 night in Jan 2024
Response from Nick Burke, Director of Rooms and Guest Services on May 19, 2024
Thank you very much for your stellar review of our property. It is wonderful to read that you thought so highly of the quality of product and service we offer. Our goal is to create a relaxing atmosphere that is sure to make a grand impression and your review confirms that we did just that! We are delighted to learn that you hold us in such high regard and once more, we appreciate your wonderful review. We can’t wait to welcome you home again soon!Regards, Nick Burke, Director of Rooms and Guest Services

8/10 Good

Kelly, North Wildwood

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel did not have reservation. No apology offered. Expedia resolved w hotel after 35 minutes on phone. Parking costs $46 but if you are not a hotel guest, you can book thru a provider for $13. So embassy suites fleeces their guests to the max. Happy hour and free breakfast appreciated. Suite appreciated.
Stayed 1 night in Apr 2024
Response from Nick Burke, Director of Rooms and Guest Services on Apr 30, 2024
I am disappointed to learn that your experience with us was not what we had hoped for you. Our mission is to provide the ultimate hospitality experience - with superior service, spotless rooms, and lasting memories. We're proud of the culture and team we've assembled, which allows us to quickly fix any guest issues and get our guests back to their beautiful and inspiring hotel experience. Our hotel management team will carefully review your stay and assess every aspect in detail. I understand that we failed to live up to our promise, and for that, I sincerely apologize. I hope you will give us the opportunity to make it up to you in the future.Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nick Burke, Director of Rooms and Guest Services on Apr 22, 2024
We're overjoyed by your exceptional rating! Knowing that our service and product made your stay memorable brings us immense satisfaction. Your feedback will be cherished by our team, who take pride in delivering exceptional experiences. We eagerly await the opportunity to welcome you back for another extraordinary stay with us!Regards, Nick Burke, Director of Rooms and Guest Services

6/10 Okay

ron

Traveled with partner
Liked: Staff & service
Disliked: Amenities
464 per night for the room and they charged 46 for parking. very limited with food access in the facility.
Stayed 2 nights in Apr 2024
Response from Nick Burke, Director of Rooms and Guest Services on Apr 22, 2024
We provide first-rate service and ensure you have everything you need for a successful vacation or business visit. So it’s disappointing to read that you felt a measure of frustration with costs and that this may have detracted from the true serene, stress-free experience we aim to deliver. While we appreciate pricing will always be a sensitive subject, we do feel that our rates reflect the value of the whole experience, including all elements of your stay and the exceptional levels of service from our team. They are also commensurate with similar establishments in our area. Despite this, we do hope we shall have an opportunity to welcome you back in the future, where you will find another warm welcome awaits.Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excellent

Stephanie

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, area of DC with convenient proximity to just about anything you need
Stayed 2 nights in Apr 2024
Response from Nick Burke, Director of Rooms and Guest Services on Apr 14, 2024
We are so happy you had such a great experience. I am grateful that you were content with your guestrooms and I am pleased to learn that overall you enjoyed your stay. It is great to hear that you felt so very well looked by our colleagues during your time in residence with us. We certainly look forward to welcoming you back in the very near future and once again, thank you for your high ratings.Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Nick Burke, Director of Rooms and Guest Services on Apr 14, 2024
Your rating has filled our team with joy and gratitude. Knowing that we exceeded your expectations and left a lasting impression during your stay brings us great satisfaction. Our dedicated team takes immense pride in delivering outstanding guest experiences, and your kind words motivate us to keep raising the bar. Thank you sincerely, and we can't wait to have you back soon!Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excellent

Bulent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Nick Burke, Director of Rooms and Guest Services on Apr 14, 2024
Your great rating means a lot to us! We're delighted to know that you had a memorable stay at our hotel. Our team works hard to ensure every guest receives exceptional service, and it's rewarding to see that reflected in your experience. Thank you again, and we eagerly await your return visit.Regards, Nick Burke, Director of Rooms and Guest Services

4/10 Poor

Jay

Traveled with family
Disliked: Staff & service, property conditions & facilities
My recent stay left much to be desired. On our second night, I was shocked to discover that the parking spots reserved for hotel guests had been outsourced to a third-party airport parking app. Not only were we charged an exorbitant $46 per night for parking, but we were also informed that there were no available spots for us and were advised to park on the street. To add to the disappointment, the interaction with the front desk supervisor was disheartening. Despite voicing our concerns about the parking situation and the excessive charges, the supervisor displayed a dismissive and rude attitude. He repeatedly assured us that his supervisor would contact us regarding a refund for the parking fees, yet we never received any communication during the entirety of our three-day stay. It is deeply disappointing to be charged for a service that was not provided and to experience such poor customer service when seeking resolution. The lack of accountability and failure to address the issue promptly reflects poorly on the hotel's management and overall commitment to customer satisfaction. In conclusion, I cannot recommend to stay again based on my recent experience. The combination of exorbitant parking fees, lack of available parking, and inadequate customer service leaves much to be desired. Future guests should be cautious when considering this hotel for their accommodation needs.
Stayed 3 nights in Mar 2024
Response from Nick Burke, Director of Rooms and Guest Services on Apr 14, 2024
I am disappointed to learn that your experience with us was not what we had hoped for you. Our mission is to provide the ultimate hospitality experience - with superior service, spotless rooms, and lasting memories. We're proud of the culture and team we've assembled, which allows us to quickly fix any guest issues and get our guests back to their beautiful and inspiring hotel experience. Our hotel management team will carefully review your stay and assess every aspect in detail. I am sorry that we didn't meet your expectations, but I hope you will consider giving us another chance in the future to show you why we are known for our exceptional service and property.Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Nick Burke, Director of Rooms and Guest Services on Apr 14, 2024
Thank you for taking the time to rate us so highly! We're thrilled that your stay with us was memorable. Maintaining a high level of service is crucial to us, and we're glad to see that reflected in your feedback. We can't wait to welcome you back for another wonderful stay soon!Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excellent

Jorge, Carolina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall experience was very good. I would stay in Embassy Suites again. The breakfast options and the location was the main reason why I choose this hotel.
Stayed 3 nights in Mar 2024
Response from Nick Burke, Director of Rooms and Guest Services on Apr 14, 2024
We're truly grateful for your wonderful rating! It's delightful to hear that you thoroughly enjoyed all aspects of our hotel. We take immense pride in maintaining superior cleanliness levels and providing top-notch customer service. Your comments underscore our commitment to offering extraordinary guest experiences, and we're thrilled to know we hit the mark. We can't wait to welcome you back again soon.Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Nick Burke, Director of Rooms and Guest Services on Apr 14, 2024
Thank you for your positive rating! We're delighted to hear about your memorable stay with us. Providing outstanding service is our passion, and we're thrilled that it shone through during your visit. We can't wait to welcome you back for another exceptional experience soon!Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
Great stay..
Stayed 1 night in Mar 2024
Response from Nick Burke, Director of Rooms and Guest Services on Apr 14, 2024
Your fantastic rating made our day! We're thrilled to hear that your stay with us was memorable. Ensuring a high level of service is what we aim for, and we're pleased that you experienced it firsthand. Thank you once more, and we eagerly await your next visit.Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excellent

Katherine

Liked: Staff & service
It was an ok stay.
Stayed 2 nights in Mar 2024
Response from Nick Burke, Director of Rooms and Guest Services on Mar 31, 2024
Thank you for taking a moment to share your experience with us. We are delighted you enjoyed your stay, the hotel's central location and the service our colleagues were able to provide you with. As a hotel dedicated to providing personalized service, our genuinely caring staff is committed to ensuring our guests are well cared for. It is always gratifying to know we have been successful in our endeavor to create superlative guest experiences. We hope to welcome you back again.Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excellent

Arjun

Stayed 1 night in Mar 2024
Response from Nick Burke, Director of Rooms and Guest Services on Apr 22, 2024
Thank you immensely for your glowing review! Knowing that you found our service and product top-notch brings us immense joy. Your commendation will be shared with our hardworking team, who will be inspired by your positive feedback. We look forward to the pleasure of welcoming you back for another unforgettable experience at our property!Regards, Nick Burke, Director of Rooms and Guest Services

8/10 Good

Thao

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nick Burke, Director of Rooms and Guest Services on Mar 31, 2024
We are delighted to receive your kind ratings following your recent stay with us and to hear that you had such a comfortable and enjoyable experience. I am so pleased that you enjoyed your room, and the stunning surroundings of our property. We pride ourselves in delivering an exceptional level of service, to truly take care of the every need of our guests, and it is always so pleasing to have confirmation that we got this correct. We thank you for sharing your rave review and we invite you to join us again just as soon as you can. Thank you for the enthusiastic recommendation! We loved having you.Regards, Nick Burke, Director of Rooms and Guest Services

8/10 Good

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was helpful in helping us move about town.
Stayed 1 night in Mar 2024
Response from Nick Burke, Director of Rooms and Guest Services on Mar 31, 2024
What a pleasure to learn that you loved all aspects of your stay! I am delighted that you had wonderful experiences with our hotel staff, our dining options and your accommodations, as we are always striving to provide the highest level of guest service. We love that you benefited from all the amenities and our thoughtful offerings, designed to delight and guarantee a seamless visit. We love to hear from our satisfied guests, and it does mean so much to us that you have taken the time to supply this review. Again thank you for sharing your rating and we invite you to join us again!Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excellent

danyelle, fort washington

Traveled with family and small children
Very clean and updated. Very friendly staff and a very good bartender! I would be back
Stayed 1 night in Mar 2024
Response from Nick Burke, Director of Rooms and Guest Services on Mar 17, 2024
Thank you very much for your stellar review of our property. It is wonderful to read that you thought so highly of the quality of product and service we offer. Our goal is to create a relaxing atmosphere that is sure to make a grand impression and your review confirms that we did just that! We are delighted to learn that you hold us in such high regard and once more, we appreciate your wonderful review. We can’t wait to welcome you home again soon!Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nick Burke, Director of Rooms and Guest Services on Mar 16, 2024
Thank you for taking a moment to share your experience with us. We are delighted you enjoyed your stay, the hotel's central location and the service our colleagues were able to provide you with. As a hotel dedicated to providing personalized service, our genuinely caring staff is committed to ensuring our guests are well cared for. It is always gratifying to know we have been successful in our endeavor to create superlative guest experiences. We hope to welcome you back again.Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excellent

Abby

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alexis and Ann were absolutely wonderful at the front desk. Alexis was especially friendly and helpful. My stay was nice. Room was comfortable and I felt safe traveling alone. The shuttle to and from the airport was nice and the drivers were very helpful. The bartenders were nice as were the maids. I couldnt have had a vetter stay.
Stayed 2 nights in Feb 2024
Response from Nick Burke, Director of Rooms and Guest Services on Mar 4, 2024
Thank you for your fabulous evaluation of your recent stay with us. Your kind words about the excellence of your accommodations and the exceptional service from our staff has made my day. Our objective is to take care of every aspect of our guests' experience and it's always a thrill to learn that we have done so successfully. We will make sure to give due credit to all the team members who played a part in making your experience a smooth one. It is with great excitement that we look forward to welcoming you back in the future.Regards, Nick Burke, Director of Rooms and Guest Services

6/10 Okay

Delonta

Stayed 2 nights in Feb 2024
Response from Nick Burke, Director of Rooms and Guest Services on Mar 22, 2024
Thank you for your feedback about your recent stay with us. I truly apologize that we fell short of our promise. Our aim is to provide a comfortable, convenient, and personalized experience for all of our guests, and your comments are valuable in helping us improve and enhance the quality of our services. Despite the issues you mentioned, we are happy to hear that you enjoyed the rest of your stay with us, and we are grateful that you chose our property for your visit. We hope that you will consider staying with us again in the future, as we would love the opportunity to demonstrate how exceptional our property can truly be.Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excellent

Deldra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Nick Burke, Director of Rooms and Guest Services on Feb 28, 2024
We are delighted to receive your kind ratings following your recent stay with us and to hear that you had such a comfortable and enjoyable experience. I am so pleased that you enjoyed your room, and the stunning surroundings of our property. We pride ourselves in delivering an exceptional level of service, to truly take care of the every need of our guests, and it is always so pleasing to have confirmation that we got this correct. We thank you for sharing your rave review and we invite you to join us again just as soon as you can. Thank you for the enthusiastic recommendation! We loved having you.Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excellent

Earl, Lexington Park

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was beautiful the staff was helpful and very polite. Plenty of places to go in close proximity
Stayed 2 nights in Feb 2024
Response from Nick Burke, Director of Rooms and Guest Services on Feb 19, 2024
Your wonderful rating of our property is highly appreciated. We're delighted to know that you have such a high opinion of our services and offerings. Our team is committed to ensuring our guests receive the finest care and the most attentive service - I'm glad they lived up to this during your stay. I look forward to sharing your outstanding rating with them. Your high regard for us is cherished, and once more, your excellent review fills us with joy. We are keenly awaiting the opportunity to welcome you back home soon!Regards, Nick Burke, Director of Rooms and Guest Services

8/10 Good

Trina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Nick Burke, Director of Rooms and Guest Services on Feb 28, 2024
Thank you for your review. We're glad to know that you enjoyed your stay at our hotel and found our property to your liking. Providing our guests with a pleasant experience is our goal, and we're grateful that you had a positive stay. We'll ensure your feedback is shared with our team members who played a role in making your stay comfortable. It was our pleasure to host you.Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Feb 2024
Response from Nick Burke, Director of Rooms and Guest Services on Feb 15, 2024
Thank you for taking the time to leave a terrific rating. I am so glad that you enjoyed a wonderful stay with us. We really do aim to deliver the most memorable of experiences to our guests, and it is so rewarding to hear that we have got this correct. I am thrilled that you enjoyed your stay and found everything to be so comfortable. We all look forward to welcoming you back to the hotel on your next visit.Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice staff, overall great place to stay.
Stayed 1 night in Feb 2024
Response from Nick Burke, Director of Rooms and Guest Services on Feb 15, 2024
Thank you immensely for your top-notch rating of our property. We are thrilled to know that you value the quality of service and products we provide so highly. Our team takes utmost pride in ensuring our guests are well cared for, delivering unparalleled and attentive service - I'm overjoyed to hear they took good care of you. I'll happily share your remarkable rating with them. We're elated that you hold us in such esteemed regard and once again, we treasure your exceptional review. We are eager to have you back home soon!Regards, Nick Burke, Director of Rooms and Guest Services

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the fact that you need a key card for elevator.
Stayed 1 night in Feb 2024
Response from Nick Burke, Director of Rooms and Guest Services on Feb 11, 2024
Thank you very much! We’re glad you enjoyed our property and that overall you had a great stay with us. We aim for our guests to have wonderful experiences so I am thrilled this was the case. It will be a pleasure to share your kind words with everyone who helped to create such a positive, lasting impression. Thank you again for sharing your review. It sure has been a pleasure to have you stay with us.Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excellent

Gerard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, lots of space in room, breakfast and happy hour was great.
Stayed 1 night in Feb 2024
Response from Nick Burke, Director of Rooms and Guest Services on Feb 11, 2024
Thank you very much for your stellar rating of our property. It is so wonderful that you thought so highly of the quality of product and service we offer. My colleagues really do take the greatest care in making sure they look after our guests, in delivering the highest and most attentive levels of service. I am so pleased they looked after you, and will have great pleasure in sharing your rating with them. We are delighted to learn that you hold us in such high regard and once more, we appreciate your wonderful review. We can’t wait to welcome you home again soon!Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excellent

Marquita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was my second time staying in the hotel and it was even better than the first. I love this place.
Stayed 2 nights in Feb 2024
Response from Nick Burke, Director of Rooms and Guest Services on Feb 11, 2024
Thank you for highly rating our hotel after your recent stay. I am over the moon to learn that you enjoyed your stay and that our staff made it even better with their exceptional service. We are proud to offer exceptional service to our guests, and it's always a joy to receive confirmation that we have done so. We will acknowledge all individuals on our team who helped make your experience a smooth and hassle-free one. We can't wait to host you again on many future occasions.Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excellent

Mercedes

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Nick Burke, Director of Rooms and Guest Services on Feb 11, 2024
Your excellent rating has truly made our day! We cannot thank you enough for your 5-star feedback, as it serves as a testament to our commitment to creating remarkable experiences for our valued guests. We cherish your satisfaction and loyalty, and we are already eagerly preparing to welcome you back for another extraordinary stay, where we'll strive to surpass all your expectations.Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Size of room, cleanliness, customer service, onsite parking
Stayed 1 night in Jan 2024
Response from Nick Burke, Director of Rooms and Guest Services on Jan 31, 2024
Thank you for a superb rating! Thank you for taking the time to write about your stay - we are thrilled you had a wonderful time and experienced every element of true hospitality. Our team enjoys going the extra mile to deliver the very best levels of service to our guests, and to look after their every need. I am so pleased you felt so welcomed and enjoyed everything about your time with us. We look forward to welcoming you back on many future occasions.Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff Rooms were good Breakfast fantastic
Stayed 1 night in Jan 2024
Response from Nick Burke, Director of Rooms and Guest Services on Jan 31, 2024
Your wonderful rating of our property is highly appreciated. We're delighted to know that you have such a high opinion of our services and offerings. Our team is committed to ensuring our guests receive the finest care and the most attentive service - I'm glad they lived up to this during your stay. I look forward to sharing your outstanding rating with them. Your high regard for us is cherished, and once more, your excellent review fills us with joy. We are keenly awaiting the opportunity to welcome you back home soon!Regards, Nick Burke, Director of Rooms and Guest Services

4/10 Poor

Bredon

Stayed 1 night in Jan 2024
Response from Nick Burke, Director of Rooms and Guest Services on Mar 22, 2024
It's a shame that your stay with us was not the top-notch experience we wanted for you. We are dedicated to delivering the best possible hospitality experience - with unrivaled service, impeccable rooms, and unforgettable experiences. We're proud of the culture we've established and the expertise of our team members, which allows us to swiftly resolve any guest issues and ensure a seamless and inspiring hotel experience. We strive for perfection, and our hotel management will carefully evaluate your stay. I am sorry for any inconvenience or disappointment you experienced during your stay. I hope you will give us another opportunity in the future to provide you with the unforgettable experience we are dedicated to delivering.Regards, Nick Burke, Director of Rooms and Guest Services

2/10 Terrible

Naason

Stayed 1 night in Jan 2024
Response from Nick Burke, Director of Rooms and Guest Services on Jan 27, 2024
I'm so sorry to learn that your stay with us was not the best it could have been. We're committed to giving our guests nothing but the best - with exceptional service, immaculate rooms, and unforgettable experiences. We're proud of the culture we've built and the quick-acting nature of our team members, which allows us to resolve any issues and get our guests back to their beautiful and inspiring hotel experience. Your experience is important to us, and our hotel management will thoroughly review and assess every aspect of your stay. I understand that we failed to live up to our promise, and for that, I sincerely apologize. I hope you will give us the opportunity to make it up to you in the future.Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excellent

Jesse

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nick Burke, Director of Rooms and Guest Services on Jan 27, 2024
Thank you for rating your time with us. I am thrilled to learn that you were thoroughly pleased with your accommodations and the superior treatment from our staff. Our team is committed to delivering the best possible service to our guests, and it's always a positive experience to learn that we have achieved this. We will acknowledge all individuals on our team who helped make your experience a smooth and hassle-free one. We eagerly look forward to the chance of welcoming you back on many future visits.Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Jan 2024
Response from Nick Burke, Director of Rooms and Guest Services on Jan 23, 2024
Thank you for your incredible rating! Your feedback is music to our ears, and it reinforces our belief in the power of exceptional service. We are thrilled to have had the opportunity to provide you with an unforgettable experience. As we eagerly anticipate your next visit, please rest assured that we'll go above and beyond to ensure that every moment exceeds your expectations, leaving you with lasting impressions of our hospitality.Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excellent

carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nick Burke, Director of Rooms and Guest Services on Jan 16, 2024
It is truly delightful to receive such wonderful feedback from you! We are thrilled to hear that you were impressed with every aspect of your stay at our hotel, from our beautiful facilities to our high-quality beds and excellent service. Your satisfaction is our top priority, and we are grateful to have exceeded your expectations. We will certainly convey your gratitude to our entire team, who worked tirelessly to ensure that you had a memorable experience. Your positive comments will serve as a motivation for our team, and they will be commended for their exceptional contributions towards your overall experience. We look forward to the opportunity of welcoming you back in the future for another exceptional stay.Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nick Burke, Director of Rooms and Guest Services on Jan 16, 2024
Thank you for your rating. I am thrilled our team made such a positive impression during your stay with us. The guest experience is the most important aspect of a hotel stay and that can't be achieved without a passionate team! Thank you so much for your kind words. We can't wait to welcome you back!Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excellent

SHARON

Liked: Amenities
Breakfast was very good!
Stayed 2 nights in Jan 2024
Response from Nick Burke, Director of Rooms and Guest Services on Jan 16, 2024
Thank you for your fantastic rating! It brings us great joy to learn that you appreciated everything about our hotel. We uphold high standards when it comes to the cleanliness of our property and the excellence of our service. Your feedback is a clear indication that we are on track in our quest to create unforgettable guest experiences. We're already excited for your return visit in the near future.Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excellent

Abdul

Stayed 1 night in Jan 2024
Response from Nick Burke, Director of Rooms and Guest Services on Jan 16, 2024
Thank you immensely for your top-notch rating of our property. We are thrilled to know that you value the quality of service and products we provide so highly. Our team takes utmost pride in ensuring our guests are well cared for, delivering unparalleled and attentive service - I'm overjoyed to hear they took good care of you. I'll happily share your remarkable rating with them. We're elated that you hold us in such esteemed regard and once again, we treasure your exceptional review. We are eager to have you back home soon!Regards, Nick Burke, Director of Rooms and Guest Services

2/10 Terrible

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The check in desk attendants were very rude and snippy.
Stayed 1 night in Jan 2024
Response from Nick Burke, Director of Rooms and Guest Services on Jan 16, 2024
I am saddened to learn that your experience with us was not the memorable one we intended. We're committed to giving our guests nothing but the best - with exceptional service, immaculate rooms, and unforgettable experiences. We take great pride in the culture we've created and the expertise of our team members, which allows us to swiftly resolve any guest issues and ensure a seamless and memorable experience. We strive for perfection, and our hotel management will carefully evaluate your stay. I am disappointed that we didn't live up to your expectations, and for that, I apologize. I hope you will give us another chance to provide you with the fantastic experience we're known for.Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excellent

Claudia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from Nick Burke, Director of Rooms and Guest Services on Jan 11, 2024
Thank you for your splendid rating of our property. We're overjoyed to hear you value the high-quality service and products we strive to deliver. Our team works diligently in ensuring our guests receive the most attentive and high-standard service - I'm thrilled they succeeded in meeting your needs. Your fantastic rating will be shared with them with much delight. Your high opinion of us is greatly appreciated, and once again, your fabulous review brightens our day. We can't wait for the chance to welcome you back home soon!Regards, Nick Burke, Director of Rooms and Guest Services

8/10 Good

Garrett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nick Burke, Director of Rooms and Guest Services on Jan 11, 2024
We appreciate your feedback and are pleased to hear you had a good stay with us. Your positive experience at our hotel is important to us, and we'll pass on your kind words to our staff who contributed to it. Thank you for taking the time to share your review; we were glad to have you as our guest.Regards, Nick Burke, Director of Rooms and Guest Services

10/10 Excellent

Robinson

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was amazing. They even have a chef to cook for you a la cart.
Stayed 2 nights in Dec 2023
Response from Nick Burke, Director of Rooms and Guest Services on Jan 11, 2024
Your review is important to us, and we thank you for taking the time to share your thoughts. We're pleased to hear that you had an overall positive stay at our hotel and that you found our property to your liking. Ensuring our guests have a pleasant experience is our priority, and your feedback is appreciated. We will pass on your comments to our dedicated team who helped create a positive impression. It was our pleasure to accommodate you.Regards, Nick Burke, Director of Rooms and Guest Services

8/10 Good

Traonna

Traveled with family
Stayed 1 night in Dec 2023
Response from Nick Burke, Director of Rooms and Guest Services on Jan 11, 2024
We genuinely appreciate your review. It's reassuring to know that you had a good stay at our hotel and that our property met your expectations. Our team is dedicated to ensuring a pleasant experience for our guests, and we're grateful for your feedback. We'll ensure your comments are shared with our staff who contributed to your positive stay. Thank you for sharing your review, and it was a pleasure having you as our guest.Regards, Nick Burke, Director of Rooms and Guest Services