2/10 Terrible
Kelly
Traveled with group, Traveled with family
Sep 28, 2023
This is by far the worst hotel for customer service. The girl named Janelle that checked us in was an absolute b!tch. She was unbelievably rude and condescending. I will bad mouth this hotel on every platform I can find. They cancelled my reservation for no reason and blamed it on Expedia. The manager did absolutely nothing to make the situation right and up charged us $70. We had to stay because I had booked 3 rooms total and could not leave my friends. Truly one of the worst experiences I have had to deal with. We have traveled the world and never experienced anything like this before. We will go back to staying at the Gray Wild Lodge which is lovely.
The rooms were ok. Nothing great to be honest. The beds we’re comfortable and the bathroom counter top was nice. No bathroom in the lobby which was desperately needed after spending 45 minutes trying to get into our room.
Kelly
Stayed 1 night in Sep 2023