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Reviews of Hyatt House Virginia Beach / Oceanfront

3 out of 5
Hyatt House Virginia Beach / Oceanfront
2705 Atlantic Avenue, Virginia Beach, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 607 out of 1004 reviews" "
Rating 8 - Good. 235 out of 1004 reviews" "
Rating 6 - Okay. 92 out of 1004 reviews" "
Rating 4 - Poor. 46 out of 1004 reviews" "
Rating 2 - Terrible. 24 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel, Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Eduardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very convenient! Shops and restaurants are within walking distance depending on your tolerance. The breakfast was amazing as well.
Stayed 2 nights in May 2024
Response from Mia on May 25, 2024
Thank You for completing our guest survey regarding your recent stay at our hotel. Your feedback is extremely valuable and we utilize your response to make every guest experience the best it can be. Please know your kind words will be celebrated with the entire team. We look forward to being of service to you and hope to see you again soon!

8/10 Good

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Kaylan C. on May 26, 2024
Thank you for staying with us! Hope to see you again soon!

8/10 Good

Angela, Baltimore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Kaylan C. on May 26, 2024
Thank you for your response! Hope to see again soon!

10/10 Excellent

Harold, MORGANTON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Virginia Beach. Excellent location and very comfortable and spacious rooms. Check in was great with two very nice young people.
Stayed 1 night in May 2024
Response from Kaylan C. on May 16, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We appreciate you staying with us and hope to see you again soon!

10/10 Excellent

Kayla S

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach and boardwalk, lots of people and pet watching.
Stayed 1 night in May 2024
Response from Kaylan C. on May 13, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Kathleen Duclos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff , clean , great breakfast
Stayed 2 nights in May 2024
Response from Kaylan C. on May 13, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

YOUNGHO

Stayed 1 night in May 2024
Response from Kaylan C. on May 19, 2024
Thank you for rating us! We hope to see you again very soon!

8/10 Good

Cindy

Traveled with partner, Traveled with pets
Liked: Cleanliness
It was an ok stay. Ppl were very nice mostly but lady at reception desk when we checked out (around 6 am) was beyond miserable. I remember she was blocking the thru way w her blue hummer too. She should not be representing Hyatt.
Stayed 7 nights in Apr 2024
Response from Kaylan C. on May 13, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

10/10 Excellent

Terence

Liked: Staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Kaylan C. on May 19, 2024
Thank you for rating us! We hope to see you again very soon!

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the Hyatt House for our stay. From the time you walk in to the time you leave, you are treated nicely by the staff and they are very accommodating. They make you feel special and do all they can to keep you happy. Will stay there again.
Stayed 3 nights in Apr 2024
Response from Kaylan C. on May 13, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

8/10 Good

Manoranjan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay with family
Stayed 1 night in Apr 2024
Response from Kaylan C. on May 13, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Rodney

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property right on the beach.
Stayed 2 nights in Apr 2024
Response from Kaylan C. on May 13, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing i was disappointed about was the bar hours
Stayed 4 nights in Apr 2024
Response from Mia on May 25, 2024
Thank you for completing our guest survey. We apologize that your experience was anything less than satisfying. Feedback such as yours assist us in improving our service and property. It is our hope you give us another opportunity to serve you during your next visit to Virginia Beach.

10/10 Excellent

Michele

Liked: Cleanliness, property conditions & facilities
Parking is not ideal but doable. Very nice facility and staff
Stayed 4 nights in Mar 2024
Response from David on Apr 14, 2024
Thank you for the kinds words. I hope we get to welcome you back soon.

10/10 Excellent

Natalie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Apr 2024
Response from David on Apr 14, 2024
Thanks so much Natalie for the kind words. We look forward to seeing on your next trip.

6/10 Okay

Sosha

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t know it was a pet friendly hotel so I didn’t like that…they claim they gave me a pet free Floor room however there were bugs 🐜
Stayed 2 nights in Apr 2024
Response from David on Apr 7, 2024
Thank you for taking a moment to share this with us. We apologize for any issues you experienced during your stay.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and professional staff all the way around.. recommend this proprty!
Stayed 3 nights in Apr 2024
Response from David on Apr 7, 2024
Thank you for the kind words we hope to welcome you back again soon.

10/10 Excellent

Teonna

Liked: Cleanliness, staff & service, property conditions & facilities
We love the property and the service. Will return soon thank you 😊
Stayed 3 nights in Apr 2024
Response from David on Apr 7, 2024
Thank you for taking a moment to share this experience with us. We hope to see you again soon.

10/10 Excellent

Janice

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
There is no garage on the property so that is inconvenient. The stay was very nice other than that.
Stayed 1 night in Apr 2024
Response from David on Apr 7, 2024
Thank you for taking a moment to share your stay with us. Our garage is indeed across the street but I hope that will not deter you from returning in the future.

10/10 Excellent

Liz

Traveled with family
Very friendly staff and very nice building
Stayed 1 night in Apr 2024
Response from David on Apr 7, 2024
Thank for taking a moment to rate your stay with us and the kind words. We hope to welcome you back again soon,

10/10 Excellent

William D.

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good ocean views, good breakfast, clean room & friendly & helpful staff. Robert - the valet - is absolutely great, friendly & always helpful. He's a joy; we missed him on his day off!
Stayed 3 nights in Mar 2024
Response from David on Apr 7, 2024
Thank you for taking a moment to share this with us. I cannot wait to share this with Robert as well. We are lucky to have such a great team member welcoming our guests. Hopefully you can return again soon.

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from David on Apr 7, 2024
Thank you for taking a moment to rate your stay with us. We hope to welcome you back again in the future.

10/10 Excellent

Gema

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with your family, very clean and the staff was great in front of the ocean. Excellent breakfast
Stayed 2 nights in Mar 2024
Response from David on Apr 7, 2024
Thank you for the kind words regarding your stay with us. I hope we have the chance to welcome you back again soon.

10/10 Excellent

Robin

Traveled with family
The staff seemed courteous and friendly. The hotel and the room was very clean. Easy access to beach.
Stayed 2 nights in Mar 2024
Response from David on Apr 7, 2024
Thank you for the kind words regarding your stay with us. I hope we have the chance to welcome you back again soon.

10/10 Excellent

Temesgen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from David on Apr 7, 2024
Thank you for rating your stay with us. I hope we can welcome you back again soon.

10/10 Excellent

Deondra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from David on Apr 7, 2024
Thank you for rating your stay with us. I hope we can welcome you back again soon.

10/10 Excellent

Stephan, Chevy ChAse

Stayed 1 night in Mar 2024
Response from David on Apr 7, 2024
Thank you for rating your stay with us.

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property. Overall experience was wonderful.
Stayed 2 nights in Mar 2024
Response from David on Mar 16, 2024
Thank you for the kind words. We hope to serve you again soon.

10/10 Excellent

Alaistair

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Great stay!!
Stayed 2 nights in Feb 2024
Response from David on Mar 16, 2024
Thank you for the kind words. We look forward to seeing you again soon.

10/10 Excellent

Kathleen, Midlothian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed at the property so many times and love it. Very convenient and lots of great walking.
Stayed 2 nights in Mar 2024
Response from David on Mar 16, 2024
Thank you for taking the time to review your stay with us. We look forward to welcoming you back again soon.

10/10 Excellent

Norma

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very personable and helpful staff. Enjoyed the hot breakfast buffet. Kitchenette in room was great but mini refrigerater was small, no freezer. Ocean view from balcony was wonderful.
Stayed 2 nights in Mar 2024
Response from David on Mar 16, 2024
Thank you for taking the time to share your experience with us. We hope to see you return soon.

10/10 Excellent

Harwin

Stayed 2 nights in Mar 2024
Response from David on Apr 7, 2024
Thank you for rating your stay with us. I hope we can welcome you back again soon.

6/10 Okay

Matthew

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from David on Mar 16, 2024
Thank you for taking a moment to rate your stay with us. I am sorry it did not meet your expectations.

8/10 Good

Cody

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, very nice updated place. I mean the pictures speak for itself, but lets talk abput why its a 4 rather than a 5. The pool area was lacking (indoor). Also, it could be me but that thermostat was a bit more complicated (nothing crazy), but again was more than likely user error. If you have no desire for a big indoor pool (I mean its by the Ocean I get it) then i'd say go for it.
Response from David on Mar 16, 2024
Thank you for taking a moment to share this experience with us. I apologize the pool was not as expected but I hope you will return in the future.

10/10 Excellent

Ilan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed off season, parking was convenient and not too expensive, staff was friendly and helpful and the breakfast was great. I’ll definitely come back another time.
Stayed 1 night in Feb 2024
Response from David on Mar 16, 2024
Thank you for sharing this experience with us. We look forward to welcoming you back soon.

10/10 Excellent

Jessica, newport news

Traveled with partner
Liked: Cleanliness, amenities
👍
Stayed 1 night in Feb 2024
Response from David on Feb 24, 2024
Thank you for taking a moment to rate your stay with us.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Feb 2024
Response from David on Feb 24, 2024
Thank you for taking a moment to rate your stay with us.

4/10 Poor

Elena

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Started with key not working to be able to park, got to the room and the sofa bed is awful and the bathroom door squeaks terribly. So far not impressed at all
Stayed 1 night in Feb 2024
Response from David on Feb 24, 2024
Thank you or taking a moment to share this experience with us. We apologize that the stay has not lived up to expectations. We will use the information to make improvements moving forward.

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from David on Feb 24, 2024
Thank you for taking a moment to rate your stay with.

8/10 Good

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from David on Feb 24, 2024
Thank you for taking the time to rate your stay with us.

10/10 Excellent

Khaliyah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from David on Feb 24, 2024
Thank you for taking a moment to share this experience with us.

10/10 Excellent

Keith

Stayed 1 night in Feb 2024
Response from David on Mar 21, 2024
Thank you for taking a moment to rate your stay with us. We look forward to serving you again in the future.

8/10 Good

glen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from David on Feb 24, 2024
Thank you for taking a moment to rate your stay with us.

10/10 Excellent

Adam, Oakdale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! There were some minor issues with the room, but overall, it's a beautiful hotel property in a prime location with a good breakfast and free parking nearby. I would definitely recommend this hotel.
Stayed 2 nights in Feb 2024
Response from David on Feb 24, 2024
Thank you for taking the time to share this with us. We look forward to serving you in the future.

8/10 Good

Terry, Guelph

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are lovely, and it's great to have the beach and boardwalk. As it is February, there are very limited dining options. However, the very close grocery store that Hyatt staff told me about made everything easy. It was a peaceful pitstop on a long road trip with the dog. A caution to one staff member to avoid being too cute with comments to newly arriving clients: we are exhausted and it you make it "all about you" it can seem annoying. A focus on welcoming us rather than your rules and how to avoid "annoying you" are what we pay for.
Stayed 2 nights in Feb 2024
Response from David on Feb 24, 2024
Thank you for taking a moment to share this review with us. We will certainly handle the concern regarding the staff member at check in. I apologize that was your experience and I do not think it was meant maliciously but still that should not have been your experience.

10/10 Excellent

Daniel

Stayed 1 night in Feb 2024
Response from David on Feb 24, 2024
Thank you for taking a moment to share this experience with us.

10/10 Excellent

Gail

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean - staff very friendly- beds very comfortable
Stayed 1 night in Feb 2024
Response from David on Feb 24, 2024
Thank you for the kind words and for sharing them with us.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from David on Feb 24, 2024
Thank you for rating your stay with us.

10/10 Excellent

Tyreida

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms was spacious with nice view
Stayed 2 nights in Feb 2024
Response from David on Feb 24, 2024
Thank you for taking the time to share this with us.