Terrace/patio
Check availability

Reviews of Sheraton Miramar Hotel & Convention Center

4 out of 5
Sheraton Miramar Hotel & Convention Center
Avenida Marina N 15, Vina del Mar, Valparaiso

Reviews

9.2

Wonderful

Rating 10 - Excellent. 548 out of 822 reviews" "
Rating 8 - Good. 191 out of 822 reviews" "
Rating 6 - Okay. 47 out of 822 reviews" "
Rating 4 - Poor. 24 out of 822 reviews" "
Rating 2 - Terrible. 12 out of 822 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The location of the Sheraton was terrific except for the fact that a marathon was being run on the access road to the hotel on the day we had to leave for Valparaiso and did not know this ahead of time. We had to allow extra time as all the traffic was rerouted away from the main throughfare, had to take a golf cart then drag our luggage across the race route to get to the taxi. The hotel is looking its age, needs a revamp to get rid of old battered fruniture and replace carpets Yhe indoor pool and spa was really nice and the staff were very helpful and friendly
Stayed 2 nights in Apr 2024

10/10 Excellent

Beltran, Nogales

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area waterfront
Stayed 2 nights in Apr 2024

10/10 Excellent

Julia, Paradise Valley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is amazing and everywhere. There is ocean view even in the sauna room. I watched sunset in the sauna room.
Stayed 2 nights in Apr 2024

8/10 Good

Hiep, chandler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good view of the ocean
Stayed 1 night in Mar 2024

10/10 Excellent

Yvette, MIDDLETOWN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to book a room at this Sheraton for the day we arrived, so we were very fortunate. The facility was in excellent condition and in a good location. It was a little pricey, but was worth it for the service and accomodations. I would definitely stay there again.
Stayed 1 night in Mar 2024

10/10 Excellent

Dante

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a wonderful time.
Stayed 2 nights in Feb 2024

10/10 Excellent

Karen, Marina del Rey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say enough good things about this hotel. The staff on all levels was amazing, particularly Patriccio. The staff is beyond helpful on every level. The rooms are lovely and the location and views amazing. The food and breakfast were great. The gym is wonderful with ocean views. Everyone speaks good English.
Stayed 3 nights in Feb 2024

10/10 Excellent

Ira, Honolulu

Liked: Property conditions & facilities
This is surely one of the best hotels I’ve ever stayed at. The room was spacious, the bed & linens very comfortable, and the staff was always excellent. It is safe and the location very convenient. The ocean view from our terrace was breathtaking.
Stayed 4 nights in Feb 2024

10/10 Excellent

Ricardo Núñez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SOlo decir lo pasamos Espectacular
En una sola palabra " Maravilloso " lo pasamos genial con mi Sra. La atención desde el botones , secretarias , jefes de personal , camareros, garzones y garzonas todo el mundo una hospitalidad y mejor servicio , siempre llanos a atenderte y preocupados si te faltaba algo, todo perfecto y el Buffet del desayuno espectacular , sabroso y muy variado, queremos volver lo más pronto posible con mi sra, felicitaciones a todo el personal del hotel , muchas gracias por todas sus atenciones, Ricardo Núñez
Stayed 3 nights in Feb 2024

4/10 Poor

Amir

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
If you want to stay in Vina del Mar find a hotel near renaca beach. This hotel is all marketing. The food, and breakfast is horrible. The rooms are really outdated. The beach next to the hotel is not nice. There is so much traffic, and people around the hotel so you have no peace. Its very corporate style service.
Stayed 2 nights in Jan 2024

8/10 Good

INGREED LORENA

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Un hotel con mucho estilo
Nos toco cambiar de habiatacion porque habia un olor raro en la habitacion le aplicaron aerosol pero no fue suficiente quien sabe si fue por las lluvias pero nos dieron una igual en otro piso solucionaron rapidamente el percanse los empleados todos muy queridos si falta alquien que edte pendiente en la puerta para bajar el equipaje. Cuando uno llega
Stayed 1 night in Jan 2024

10/10 Excellent

Eric

Stayed 1 night in Dec 2023

10/10 Excellent

Susana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Condition spa
Stayed 2 nights in Dec 2023

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service with a view
For our trip to Viña del Mar we had originally booked a timeshare condo, however when we arrived we found someone else (the owner) in the unit. With no place to stay we turned to the Miramar, which turned out to be a wonderful choice! At check-in I told the desk person, José, our sad story, and also that it was my wife's birthday tomorrow and that we had journeyed from the US. He went out of his way to accommodate us with a great room. He also gave us complimentary drink tickets and had a bottle of wine sent to the room. The next morning they sent up a complimentary breakfast that included a slice of birthday cake with a candle! This is really service above and beyond. We are very impressed with the Miramar! Oh, and it is a great hotel, perched on the rocks above the ocean, with views from Valparaíso to Reñaca. The bar and deck above the pool deck is a fine place to spend the afternoon enjoying the sun. The property is well maintained and our room was large and comfortable.
View toward Reńaca
The hotel from the pool deck
The pool and the Pacific
Stayed 1 night in Dec 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
We loved it! Very comfortable rooms, great view from the balcony, food and drink really good
Stayed 3 nights in Dec 2023

10/10 Excellent

Ahmet

Traveled with group
Liked: Amenities
Everything was great.
Stayed 3 nights in Nov 2023

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Noel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing!!!The best thing are the amazing views from the rooms!!! Breathtaking, the staff is very friendly and helpful!!
Stayed 1 night in Nov 2023

4/10 Poor

Maria

Stayed 1 night in Nov 2023

10/10 Excellent

MAURICIO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Stephen, Englewood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great experience!!
Stayed 1 night in Sep 2023

8/10 Good

Dragos

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Matías

Stayed 3 nights in Sep 2023

10/10 Excellent

Regina

Stayed 1 night in Sep 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
they do not meet the conditions agreed with hotels
Despite the fact that I booked with breakfast, they told me that it was not included and they charged me a lot!
Stayed 4 nights in Jul 2023

6/10 Okay

Ramiro

Liked: Cleanliness
Disliked: Staff & service
It’s location, right there feeling the marine air and the waves of the sea. Magnificent view of the sea and Valparaiso.
Stayed 1 night in Jun 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

4/10 Poor

Christina

Disliked: Cleanliness, property conditions & facilities
Definitely not a 5 star. Maybe 2. You pay for view. Bathroom moldy. Broken furnishings. Not very clean.
Stayed 2 nights in Jun 2023

10/10 Excellent

Matías

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great. They went above and beyond providing courtesy late-checkout and parking. Without a doubt, it’s the best place to stay in Viña.
Stayed 1 night in Apr 2023

4/10 Poor

vanessa

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is not 5 Stars upon arrival dirty socks on the room floor from another guest. They are charging $90 dollars per nite for a 3rd guest after paying a high nightly rate

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pre cruise independent stay
We had a few days before departing from Valparaiso. Taxi from airport Easy. At check my Pl card not accepted, so used another. Wonderful location, after sidewalk repairs. Now not pedestrian friendly, but doable. Wondeful Sauna, pools, ets. Great staff. Easy getting a taxi. Happy with all our meals, but one rrestaurant was unavalable.
Stayed 5 nights in Mar 2023

10/10 Excellent

Rachel, North Bergen

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel, and surrounding views were gorgeous. We had a lovely room with a balcony view of the water. It was comfortable with a nice bathroom. We are appreciative of the daily cleaning included. The breakfast was good other than the coffee and the setting was nice. The spa and their staff was lovely. It is located on a minor highway which it’s loud and there’s some walk to get to a nicer boardwalk and restaurants
Stayed 3 nights in Mar 2023

10/10 Excellent

Bradford

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Excellent service, unbelievable gym and locker room.
Stayed 1 night in Mar 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed for 2 nights, but I’d happily recommend…… the reception and breakfast restaurant staff were just so nice (big thanks to Sophia in reception and Jose in the restaurant) and even when we were leaving our room to checkout, the lady cleaning the rooms close to ours saw we were on our travels and insisted we accept a couple more bottles of water ….. again, just so nice
Stayed 2 nights in Mar 2023

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location and views from the hotel’s patio bar. Some road Construction outside.
Stayed 3 nights in Mar 2023

2/10 Terrible

WILBER

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Greeted me with “are you a taxi driver, I need you to take these people somewhere”.
Stayed 3 nights in Mar 2023

10/10 Excellent

Donald, Clarksville

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly and accomodating. Parking was secure and easy. The staff spoke good english, making it easier for my bad spanish.
Stayed 2 nights in Mar 2023

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Jan 2023

10/10 Excellent

Philip

Stayed 1 night in Feb 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Myriam

Traveled with family
Liked: Cleanliness, staff & service
Amazing views. Great staff and service.
Stayed 5 nights in Jan 2023

10/10 Excellent

Yaquelin

Stayed 3 nights in Jan 2023

10/10 Excellent

Lewis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Commodious rooms with view and sounds of waves/.

2/10 Terrible

Javier

Traveled with partner
Disliked: Staff & service
Twice they entered our room without knocking!! TWICE!

10/10 Excellent

John Milton

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Harvey

10/10 Excellent

RAVI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Viña del Mar
The hotel is very well located, the staff is very friendly, and rooms were clean. The breakfast was good.
Stayed 2 nights in Dec 2022

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay
Beautiful hotel with amazing views BUT too busy and noisy with all the conferences & people. Also hotel is far from restaurants / shops. Not worth the price
Stayed 2 nights in Nov 2022

8/10 Good

Marisol

Liked: Cleanliness, staff & service, room comfort
Standard room didn’t feel 5 star
I had high expectations of being in a 5 star hotel for the first time. I booked a standard room. The view, service, and gym was 5 star. The rest was pretty similar to what I can find in a 3-star hotel. Bed was comfortable, room spacious, furniture was old. Bathroom was ordinary and outdated. It had a regular tub and an plastic phone shower head. Moisturizer was tiny. Soap was pretty cheap, toilet paper was thick and hard. Breakfast included in the price was plentiful with several options. Exceptional service means you have a lot of people wanting to help you with small tasks but they expect a tip for it. Outdated signs about covid measures were still around. Antibacterial gel containers were empathy in most of the areas. I didn’t have to time to check the pool. If you are planning to be out all day, the price for this room is not worthy it. For half the price you can stay in Marina del Rey. No ocean view but close to everything with good service, nice breakfast and half the price.
View
Desk looks better in the picture
Shower
Stayed 2 nights in Oct 2022

8/10 Good

VISA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022