Pros: Room is spacious, very nice bathroom with separate tub and shower, nice comfy bed, super cool pool, very good gym, nice view of mekong river and nice spa massage
Cons:
Rude and uninterested staff, staff needing major training - their attitude is of a 2 star hotel, few kms away from city center but they do have a shuttle, breakfast options majorly focused on chinese, front desk both check in and check out were horrible!!! They have no idea what they are doing, spa service needs major improvements and facility although massage itself was good.
I would come back if they made improvements suggested