I have had numerous exceptional experiences with Fairmount hotels. However, this past visit was completly dissapointing.
I booked the room in advanced and recieved a room with an obstructed view of concrete. I immediately called down to request a different room. The representative on the phone was unhelpful and nearly refused to accommodate. His attitude completely changed when I expressed to him that I frequently stay with Fairmount. He invited me back down to the check out to pick up new room keys and said he would send someone for our bags.
When I arrived back at the desk, the representative was oblivious to the situation as there were no notes made on my file. After back and forth with the lady at the check in desk, she expressed that her english was inadequate and had great difficulty coming to a solution. She let me know that my new room would not be ready for another hour and that she would call when the room was ready. She issued me new room keys but refused to confirm the new room number and if the view would be an improvement.
My guest and I spent over an hour at the hotel restaurant while we waited for a call that never came. We approached the desk once again to ask for a status update on our room. She let us know that the room was not ready. After time on her computer, she finally consulted her collegue. Her collegue came over and within minutes we had new keys.
After all the headache, the room/view was minorly improved.
Rodrigo
2024 年 6 月入住 2 晚
8/10 还可以
Ian
与配偶出行
2024 年 6 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Liked the location and the quality of the room apart from the bath/shower which was in need of an upgrade
Ian
2024 年 5 月入住 3 晚
10/10 超赞
Michelle
团体旅客
2024 年 6 月 7 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lots of character and history at the Fairmont. Easy to get to other attractions and restaurants downtown.
Michelle
2024 年 5 月入住 2 晚
10/10 超赞
Kenneth
与配偶出行
2024 年 6 月 6 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent ambience
Kenneth
2024 年 6 月入住 1 晚
4/10 很差
Sandeep
与家人出行
2024 年 6 月 6 日
不满意:清洁度、员工和服务、住宿条件和设施
Not good
Sandeep
2024 年 5 月入住 1 晚
10/10 超赞
Anna
与配偶出行
2024 年 6 月 4 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We liked the cleanliness.
Anna
2024 年 5 月入住 3 晚
10/10 超赞
Monique
2024 年 6 月 3 日
满意:清洁度、员工和服务、住宿条件和设施
great
Monique
2024 年 5 月入住 1 晚
10/10 超赞
valeria
与配偶出行
2024 年 6 月 3 日
满意:清洁度、员工和服务、住宿条件和设施
Really great service and will do the gold room again