View from property

Reviews of Hotel Valentino

3.5 out of 5
Hotel Valentino
Camino de los Ranchos #1, Parcela #7, Valle de Guadalupe, BC

Reviews

8.2

Very Good

Rating 10 - Excellent. 135 out of 253 reviews" "
Rating 8 - Good. 58 out of 253 reviews" "
Rating 6 - Okay. 26 out of 253 reviews" "
Rating 4 - Poor. 11 out of 253 reviews" "
Rating 2 - Terrible. 23 out of 253 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ONE TO AVOID
I reserved a room (the ones in the pictures) and got a room adjacent to the reception that was below average, I will try to add pictures of the dirty bathroom, the lack of security and disgusting rugs that I just folded and got out of the way.
Dirty and smelly toilet
Had to use a chair to secure the door for lack of chain or safety closure
Dirty rugs
Stayed 1 night in Nov 2021

10/10 Excellent

Juan De La, San Diego

Stayed 1 night in Oct 2021

6/10 Okay

Fatima

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is cute but unfortunately I was mis lead by the photos. I was given a room with no view and that was a little disappointing . The rooms have no tv and our blow dryer did not work. The towels in the restroom seemed dirty and stained . Thankfully I took my own towels, appliances and blanket. The breakfast included was a bowl of fruit and coffee. They have a kitchen/bar but no food options to choose from . The stay was ok and could’ve been worse if it wasn’t for the staff they were friendly and attentive.
Stayed 2 nights in Oct 2021

10/10 Excellent

Nubia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Small and cozy, friendly staff.
Stayed 1 night in Sep 2021

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff!
Stayed 1 night in Sep 2021

8/10 Good

Hugo Lopez

Traveled with family and small children
Liked: Staff & service, amenities
We enjoyed the overall atmosphere, the staff was very friendly. The only thing that I feel needs more work is the cleaning, specially the bathroom.
Stayed 2 nights in Sep 2021

10/10 Excellent

David

Stayed 1 night in Sep 2021

10/10 Excellent

Beatriz marie, Stockton

Stayed 2 nights in Sep 2021

4/10 Poor

Philip Van

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Location of property was great but there was absolutely no water pressure. Took a long time to try and shower and very difficult to wash hair as pressure was so bad. They state that windows are mirrored, but when you sit outside you can see everything going on in the room so you have to keep the blind drawn at all times and cannot enjoy the valley view. Little cafe on premises only opens late, so you are unable to get coffee or any form of breakfast until after 8am
Stayed 2 nights in Sep 2021
Response from Ivn on Sep 11, 2021
Sorry that you had a bad review of the property but we never stated we have mirrored windows anywhere In any web site or on premises for privacy you close your blinds like in any hotel or house, also every room has a coffee maker with coffee and all the things to prepare your self a good cup of joe before 8am why didn'tyou use that, also on Orbitz our property description states that our free continental breakfast is served from 8am to 11am everyday. I Can't understand why do you complain of things that where stated in you room description and our hotel policy.

10/10 Excellent

Ivan, San Diego

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the peace and quiet and just getting away to enjoy nature, installations where great everything clean, friendly staff and an excellent pool and restaurant food was top notch, I also enjoyed a horseback ride the concierge arranged for us, highly recommended.
Stayed 1 night in Aug 2021
Response from Sam on Sep 11, 2021
We are happy that you had a good time. Hope to see you soon.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It was a nice place but kind of disappointing to that the room didn't have a TV. Also, if you wanted to bring food or snacks to the pool you couldn't. You are forced to order something from the restaurant by the pool.
Stayed 1 night in Aug 2021
Response from Sam on Aug 19, 2021
Hi! Our hotel concept is to disconnect and appreciate the nature. Also for the pool, you can bring snacks and beverages as long as they are not alcohol beverages, and no glass containers are allowed on the pool area. Thank you for understanding. And thank you for booking with us.

2/10 Terrible

Jesus

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service
A room with no television. losse power so no a/c and no running water for a while. No land line to contact admin, used my cel to contact them several times and no one answers, had to go personally go to the office. Disappointed...
Stayed 2 nights in Jul 2021
Response from Ivn on Aug 3, 2021
Sorry about that we are in a rural area where our services main power company has problems more in summer because of the high demand, there are no land lines on the area and no telephone company, all the hotel in the area are of the grid that's is some how makes us special so you can disconnect a little Still I am sorry you had to walk to the lobby, and you where there when the power company had problems. We don't have television on the rooms and is described on you booking site and is also so you can relax and enjoy nature.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice grounds and a good price
Stayed 1 night in Jul 2021

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very clean. The room was snall but nice. The staff is so nice and polite. The view was super nice. Its a very peaceful setting if you are looking for a quiet place. Lots of vineyards around. I recommend it.
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Staff & service
So much potential here. The obvious likes are the layout and view. Disappointing things were No water pressure, breakfast was late every day, staff did a poor job of cleaning the room. Get the staff to show up on time and have breakfast/coffee ready. Provide new glasses and towels everyday. You could tell the glasses were just rinsed out and not cleaned properly.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, staff super friendly, very good breakfast, will highly recommend
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
La electricidad se fue toda la noche y parte de la mañana estaba sucio e Shower
Stayed 1 night in Jul 2021
Response from Ivn on Jul 12, 2021
We are really sorry for the Powe outage, we where Informed that a car accident was responsible, the utilities company worked fast and got it fixed, accident do happen and we are sorry for you inconvenience.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Jul 2021
Response from ivn on Jul 9, 2021
sorry to hear this, if you dont eleavorate we cant do mutch to improve. have a great trip back.

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Amenities
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Jul 2021
Response from ivn on Jul 9, 2021
thanks! this is our mission for you to have a great time. and be happy and relax.

8/10 Good

St. S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a good experience.Defiantly would go back.
Stayed 1 night in Jun 2021
Response from ivn on Jul 9, 2021
Thanks for your, hope to see you soon.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing place, nice pool. Staff was very friendly and helpful. We really enjoyed our stay.
Stayed 1 night in Jun 2021
Response from ivn on Jul 9, 2021
we enjoy having you guys it our pleasure, thanks.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Private, rustic, beautiful Valle view. Everything we need is here, but it is rustic. If you want the Ritz, go somewhere else, but this place is beautiful and quiet for our needs.
Stayed 1 night in Jun 2021
Response from ivn on Jul 9, 2021
we aim to please, and we are very happy you chose to stay with us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021
Response from ivn on Jul 10, 2021
thanks for your review hope you had a happy stay

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really peaceful and quite. Amazing view of the valley. Chilaquiles for breakfast taste really good.
Stayed 2 nights in May 2021
Response from ivn on Jul 9, 2021
thanks for your positive review we aim to please and make each day a better experience for our guest.

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Worst service ever! It seems that they don’t have staff. We reserved two nights and arrived at night to the hotel, there wasn’t any staff, the lobby was closed. We called the telephone number and nobody answered. We didn’t find any room near the hotel. Next morning we arrived to the hotel and again the lobby was closed and nobody answered the phone. We had to search for another hotel. If you don’t want to sleep at the street do not book this hotel.
Stayed 2 nights in May 2021
Response from Sam on Jun 1, 2021
Our working hours are from 8 am to 9 pm as it is noticed on every website, reservation or any other place you can find information of us. You arrived by 2 am, is absolutely impossible for us to make a check in on those hours. Sorry you hace to find another hotel, but your check in time ended up by 9 am, so by that time, it was impossible. is important for us a bussines to give you a very good service, but is important to you as a guest and client to respect the work ours of us, that has been always explained on every way to get information of pur hotel. Obviusly on our time we serve our clients, from 8 am to 9 pm we do as best as we can, and forunately we love to do it and we do a very good job. Have a good day

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in May 2021
Response from ivn on Jul 9, 2021
thank you for your stay.

10/10 Excellent

Miguel Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Samantha on May 3, 2021
Muchas gracias por su estancia y comentarios! Nos inspira a ser mejores cada dia y brindar el servicio que merecen nuestros clientes. Lo esperamos pronto, esta es su casa.

2/10 Terrible

Lucia

Disliked: Staff & service
Stayed 2 nights in Apr 2021

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary gear away
The staff was great. Very helpful and friendly. The Rooms and grounds were exceptionally clean. Breakfast was excellent and home cooked. View from the valley view rooms are beautiful and very relaxing. Will go back and highly recommend. If you are looking for a rustic quiet get away this is it.
Stayed 1 night in Apr 2021
Response from IVN on May 11, 2021
Thanks James, we are happy to make your stay comfortable and pleasant, hope to se you soon. from all of our staff, thanks!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021
Response from ivn on Jun 1, 2021
Thanks we are glad you had a great experience

10/10 Excellent

roque

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Something different
It was an amazing place to stay... out of the ordinary, clean, safe, beautiful views... perfect
Stayed 1 night in Apr 2021
Response from Sam on Jun 1, 2021
Muchas gracias por sus comentarios. Nos pone muy contentos poder tener la oportunidad de que pasen momentos agradables!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very cordial and friendly.
Stayed 2 nights in Apr 2021
Response from Ivn on Apr 7, 2021
Thanks We are happy you chose to stay with us.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute small hotel.
Stayed 1 night in Mar 2021
Response from ivn on Apr 6, 2021
Thanks, we are happy to have you guest.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Pésimo servicio y el cobro por el hotel no vale la pena por lo que es ! No me quedaron ganas de volver!
Stayed 2 nights in Feb 2021

8/10 Good

Brenda

Liked: Staff & service, property conditions & facilities, room comfort
The place is really nice and the service was excellent! The only thing is that
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was trying to get away from the city and work. The hotel did all of that for me. It wasn't to far from San Diego . there was no television in the room so it was peaceful.
Stayed 1 night in Feb 2021

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 1 night in Feb 2021

6/10 Okay

Verified traveler

Stayed 1 night in Jan 2021

2/10 Terrible

Christina

Traveled with family
Disliked: Property conditions & facilities, room comfort
Not what we expected
The advertised rooms were not what we received. They said they had 6 guest rooms and showed pictures of these 6 rooms. But the rooms we got were 7 & 8 which were connected to the lobby and was never advertised.
Stayed 1 night in Jan 2021
Response from Sam on Feb 2, 2021
Hi! We are sorry you have not beeb in the room you wanted, but this issue comes from the room you choose at the moment of booking on the expedia website. We have pictures and the type of room is just as you have chosen. The price is also different. When you receive your expedia confirmation it provides all the information about que room you have booked. Hope you have a great day.

10/10 Excellent

Lucía, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff, super clean,pool, amazing view to the valley. Definitely I will be back at vendimia time!
Stayed 1 night in Jan 2021

10/10 Excellent

Carlos

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Great place, great service and very comfortable. Will definitely book again. The road leading to the place was a bit rough, but it was worth it.
Stayed 1 night in Dec 2020

10/10 Excellent

Maricarmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NYE 2020
I love this place. My partner and I decided to spend new years here. Theres so much to do in the Valle but we just wanted to get away and chill in front of a fire. Our cabin did not have a fire pit but the hotel supplied one right away since we were spending the night in. They even provided firewood! I brought some of my own but it sure came in handy since I was chillin outside for 6 hours. Shout out for Alfredo and Carina for the amazing service.
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our stay was Ok. Staff was friendly, but room and common areas felt abandoned and dirty.
Stayed 1 night in Nov 2020

10/10 Excellent

Manuel, san diego

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the area was very quiet and very close to the nature
Stayed 2 nights in Nov 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent service! Everyone was nice and helpful . Place is super clean!
Stayed 1 night in Oct 2020