Camino de los Ranchos #1, Parcela #7, Valle de Guadalupe, BC
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I reserved a room (the ones in the pictures) and got a room adjacent to the reception that was below average, I will try to add pictures of the dirty bathroom, the lack of security and disgusting rugs that I just folded and got out of the way.
The hotel is cute but unfortunately I was mis lead by the photos. I was given a room with no view and that was a little disappointing . The rooms have no tv and our blow dryer did not work. The towels in the restroom seemed dirty and stained . Thankfully I took my own towels, appliances and blanket. The breakfast included was a bowl of fruit and coffee. They have a kitchen/bar but no food options to choose from . The stay was ok and could’ve been worse if it wasn’t for the staff they were friendly and attentive.
Location of property was great but there was absolutely no water pressure. Took a long time to try and shower and very difficult to wash hair as pressure was so bad. They state that windows are mirrored, but when you sit outside you can see everything going on in the room so you have to keep the blind drawn at all times and cannot enjoy the valley view. Little cafe on premises only opens late, so you are unable to get coffee or any form of breakfast until after 8am
Philip Van
Stayed 2 nights in Sep 2021
Response from Ivn on Sep 11, 2021
Sorry that you had a bad review of the property but we never stated we have mirrored windows anywhere In any web site or on premises for privacy you close your blinds like in any hotel or house, also every room has a coffee maker with coffee and all the things to prepare your self a good cup of joe before 8am why didn'tyou use that, also on Orbitz our property description states that our free continental breakfast is served from 8am to 11am everyday. I Can't understand why do you complain of things that where stated in you room description and our hotel policy.
Loved the peace and quiet and just getting away to enjoy nature, installations where great everything clean, friendly staff and an excellent pool and restaurant food was top notch, I also enjoyed a horseback ride the concierge arranged for us, highly recommended.
Ivan
Stayed 1 night in Aug 2021
Response from Sam on Sep 11, 2021
We are happy that you had a good time. Hope to see you soon.
6/10 Okay
Verified traveler
Traveled with partner
Aug 17, 2021
Liked: Cleanliness, staff & service
Disliked: Amenities
It was a nice place but kind of disappointing to that the room didn't have a TV. Also, if you wanted to bring food or snacks to the pool you couldn't. You are forced to order something from the restaurant by the pool.
Verified traveler
Stayed 1 night in Aug 2021
Response from Sam on Aug 19, 2021
Hi! Our hotel concept is to disconnect and appreciate the nature. Also for the pool, you can bring snacks and beverages as long as they are not alcohol beverages, and no glass containers are allowed on the pool area. Thank you for understanding. And thank you for booking with us.
A room with no television. losse power so no a/c and no running water for a while. No land line to contact admin, used my cel to contact them several times and no one answers, had to go personally go to the office. Disappointed...
Verified traveler
Stayed 2 nights in Jul 2021
Response from Ivn on Aug 3, 2021
Sorry about that we are in a rural area where our services main power company has problems more in summer because of the high demand, there are no land lines on the area and no telephone company, all the hotel in the area are of the grid that's is some how makes us special so you can disconnect a little
Still I am sorry you had to walk to the lobby, and you where there when the power company had problems.
We don't have television on the rooms and is described on you booking site and is also so you can relax and enjoy nature.
The hotel is very clean. The room was snall but nice. The staff is so nice and polite. The view was super nice. Its a very peaceful setting if you are looking for a quiet place. Lots of vineyards around. I recommend it.
Ana
Stayed 2 nights in Jul 2021
6/10 Okay
Verified traveler
Traveled with partner
Jul 12, 2021
Disliked: Staff & service
So much potential here. The obvious likes are the layout and view. Disappointing things were No water pressure, breakfast was late every day, staff did a poor job of cleaning the room. Get the staff to show up on time and have breakfast/coffee ready. Provide new glasses and towels everyday. You could tell the glasses were just rinsed out and not cleaned properly.
La electricidad se fue toda la noche y parte de la mañana estaba sucio e
Shower
Verified traveler
Stayed 1 night in Jul 2021
Response from Ivn on Jul 12, 2021
We are really sorry for the Powe outage, we where Informed that a car accident was responsible, the utilities company worked fast and got it fixed, accident do happen and we are sorry for you inconvenience.
Private, rustic, beautiful Valle view. Everything we need is here, but it is rustic. If you want the Ritz, go somewhere else, but this place is beautiful and quiet for our needs.
Verified traveler
Stayed 1 night in Jun 2021
Response from ivn on Jul 9, 2021
we aim to please, and we are very happy you chose to stay with us.
Worst service ever! It seems that they don’t have staff. We reserved two nights and arrived at night to the hotel, there wasn’t any staff, the lobby was closed. We called the telephone number and nobody answered. We didn’t find any room near the hotel. Next morning we arrived to the hotel and again the lobby was closed and nobody answered the phone. We had to search for another hotel. If you don’t want to sleep at the street do not book this hotel.
Verified traveler
Stayed 2 nights in May 2021
Response from Sam on Jun 1, 2021
Our working hours are from 8 am to 9 pm as it is noticed on every website, reservation or any other place you can find information of us. You arrived by 2 am, is absolutely impossible for us to make a check in on those hours. Sorry you hace to find another hotel, but your check in time ended up by 9 am, so by that time, it was impossible. is important for us a bussines to give you a very good service, but is important to you as a guest and client to respect the work ours of us, that has been always explained on every way to get information of pur hotel. Obviusly on our time we serve our clients, from 8 am to 9 pm we do as best as we can, and forunately we love to do it and we do a very good job. Have a good day
Muchas gracias por su estancia y comentarios! Nos inspira a ser mejores cada dia y brindar el servicio que merecen nuestros clientes. Lo esperamos pronto, esta es su casa.
The staff was great. Very helpful and friendly.
The Rooms and grounds were exceptionally clean.
Breakfast was excellent and home cooked.
View from the valley view rooms are beautiful and very relaxing.
Will go back and highly recommend.
If you are looking for a rustic quiet get away this is it.
JAMES
Stayed 1 night in Apr 2021
Response from IVN on May 11, 2021
Thanks James, we are happy to make your stay comfortable and pleasant, hope to se you soon.
from all of our staff, thanks!
I was trying to get away from the city and work. The hotel did all of that for me. It wasn't to far from San Diego . there was no television in the room so it was peaceful.
The advertised rooms were not what we received. They said they had 6 guest rooms and showed pictures of these 6 rooms. But the rooms we got were 7 & 8 which were connected to the lobby and was never advertised.
Christina
Stayed 1 night in Jan 2021
Response from Sam on Feb 2, 2021
Hi! We are sorry you have not beeb in the room you wanted, but this issue comes from the room you choose at the moment of booking on the expedia website. We have pictures and the type of room is just as you have chosen. The price is also different. When you receive your expedia confirmation it provides all the information about que room you have booked. Hope you have a great day.
I love this place. My partner and I decided to spend new years here. Theres so much to do in the Valle but we just wanted to get away and chill in front of a fire. Our cabin did not have a fire pit but the hotel supplied one right away since we were spending the night in. They even provided firewood! I brought some of my own but it sure came in handy since I was chillin outside for 6 hours. Shout out for Alfredo and Carina for the amazing service.