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Reviews of Town Lodge Umhlanga

2 out of 5
Town Lodge Umhlanga
Cnr Umhlanga Ridge Blvd & Meridian Drive, Umhlanga, KwaZulu-Natal

Reviews

8.6

Excellent

Rating 10 - Excellent. 43 out of 80 reviews" "
Rating 8 - Good. 25 out of 80 reviews" "
Rating 6 - Okay. 7 out of 80 reviews" "
Rating 4 - Poor. 1 out of 80 reviews" "
Rating 2 - Terrible. 4 out of 80 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

9.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Shamim

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Vs

Stayed 1 night in Nov 2023

10/10 Excellent

MUSA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

MS

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2023
Response from Lizelle on Jul 24, 2023
Thank you!

6/10 Okay

Richard

Liked: Cleanliness, property conditions & facilities
It was advertised as having an airport shuttle but it was actually just calling a taxi (or Uber) to pick me up. I only chose to stay there because they advertised having airport tranportation.
Stayed 1 night in Jun 2023
Response from Lizelle on Jun 26, 2023
Dear RichardThank you for your feedback. As noted on the services we offer, a paid shuttle is available. This service has to be pre-arranged & is provided by a third party supplier. I sincerely apologize for any inconvenience caused.Kind Regards

10/10 Excellent

Kelvin

Stayed 1 night in Mar 2023
Response from Lizelle on May 23, 2023
Thank you!

8/10 Good

Lavinthra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away
It is good for a business stay
Stayed 3 nights in Feb 2023

10/10 Excellent

LIDICE FAIRLENE

Stayed 1 night in Jan 2023

10/10 Excellent

Adoni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything

8/10 Good

Asiphe

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Sanvir

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Tshepiso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning time at the Town Lodge.
So my uber driver dropped me at the back entrance .i dont know its the one facing the road by th corner.worst entrance ever sucks.extremely inefficient.hoowever trust Noluthando and Busi to bring back my smile with amaIng customer service.all the staf wS great.from cleaning to restaurant to security.loved my stay thank you very much.
Stayed 2 nights in Oct 2022

10/10 Excellent

Stefan

Stayed 1 night in Oct 2022

10/10 Excellent

Sashin

Stayed 1 night in Oct 2022

8/10 Good

Khaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

10/10 Excellent

Roshan

Stayed 1 night in Sep 2022

4/10 Poor

Brian

Stayed 1 night in Sep 2022
Response from Lizelle on Oct 3, 2022
Dear BrianWe sincerely apologize that you did not enjoy your stay. Please allow the team time to make direct contact with you.

10/10 Excellent

Timothy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful property with friendly staff and nice amenities. It was convenient to the airport and wasn't impacted by load shedding happening in the area.
Stayed 1 night in Sep 2022
Response from Lizelle on Oct 3, 2022
Thank you for the amazing feedback.

2/10 Terrible

Sandile

I turned away and told that the hotel was fully booked. I had to cancel the booking and I did not get a refund
Stayed 1 night in Jul 2022

8/10 Good

Manuel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quite noise
Stayed 1 night in Aug 2022
Response from Lizelle Henze on Sep 14, 2022
Dear ManuelThan you for the feedback.We sincerely apologize for the noise.Might we suggest a pool facing room for your next stay.Kind Regards

10/10 Excellent

BERT-LOUW

Stayed 1 night in Jul 2022
Response from Lizelle Henze on Aug 18, 2022
Thank you for the feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant.
Stayed 1 night in Jun 2022
Response from Lizelle on Jul 7, 2022
We are glad you enjoyed your stay!

6/10 Okay

Emil

Stayed 4 nights in Mar 2022
Response from Lizelle Henze on Mar 30, 2022
Thank you.

10/10 Excellent

MM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Nompumelelo

Liked: Cleanliness, property conditions & facilities, room comfort
our stay was amazing. the issue was when we checked in we came all the way from Pretoria only to find that our bookings were not done we paid 1st of November 2021. we were told that hotels .com did not send them a voucher for our books we waited for an hour while there where busy trying to fix the problem, and we were told that there were fully booked after an hour they told us that our room was ready.
Stayed 6 nights in Dec 2021

8/10 Good

Shane

Stayed 22 nights in Dec 2021

10/10 Excellent

MPOTSENG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay. Cleanliness throughout the period we stayed there. Front desk should explain to new guests how the card system works, more especially in the elevator.
Stayed 3 nights in Jan 2022

10/10 Excellent

Banele

Traveled with group
Stayed 1 night in Dec 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

10/10 Excellent

Mandla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 11 nights in Dec 2021

8/10 Good

Nomthandazo

Stayed 3 nights in Dec 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room not good ac not work reception very bad town lodge 000000 STAR i never seen hoteil like town lodge umhlanga
Stayed 1 night in Dec 2021
Response from Lizelle on Dec 29, 2021
Thank you for the feedback on your recent stay. We sincerely apologize that you did not enjoy your stay. We would appreciate more details or the opportunity to make contact.

8/10 Good

Vuyisile Felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021
Response from Lizelle on Dec 29, 2021
Thank you for your review.

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 9 nights in Dec 2021
Response from Lizelle on Dec 29, 2021
Thank you for your review.

10/10 Excellent

Muhammad Qasim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Lizelle on Dec 29, 2021
Thank you for your review.

8/10 Good

Tshiamo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly a lovely stay for anyone who wants to be central to the beauty of Durban. I found it economical too on Ubers .
Stayed 2 nights in Dec 2021
Response from Lizelle on Dec 29, 2021
Thank you so much! We are glad you enjoyed your stay.

10/10 Excellent

Discovermore

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Lizelle on Dec 29, 2021
Thank you so much!

8/10 Good

Nevesh

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Lizelle on Dec 29, 2021
Thank you for your review.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT STAY, THANK YOU
WE HAD A VERY COMFORTABLE STAY. CLEAN, NEAT, SIMPLE.
Stayed 1 night in Oct 2021
Response from Lizelle on Nov 3, 2021
Thank you very much for your review. We are glad you enjoyed your stay.

10/10 Excellent

Nevesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Accommodation
Up to date room, very neat
Stayed 2 nights in Oct 2021
Response from Lizelle on Oct 25, 2021
Thank you for your feedback.

10/10 Excellent

Mmathabo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was marvelous, the professionalism was perfect i could recommend others
Stayed 1 night in Oct 2021
Response from Lizelle on Oct 23, 2021
Thank you so much! We are glad you enjoyed your stay.

10/10 Excellent

Fezeka Nosipho

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Lizelle on Oct 19, 2021
Thank you!

10/10 Excellent

Gareth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in Oct 2021
Response from Lizelle on Oct 18, 2021
Dear Gareth Thank you for the feedback.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were very clean and the hand santizer and handcreams which were in the room came in very handy on the trip. The staff (from the reception, the security guards, the restaurant personnel and the housekeepers) were exceptional! They were all friendly, professional and very helpful. Thank you for a great stay.
Stayed 3 nights in Oct 2021
Response from Lizelle on Oct 18, 2021
Thank you for the detailed feedback! It is much appreciated.

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021
Response from Lizelle on Oct 18, 2021
Thank you!

10/10 Excellent

Siphosethu

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
I had a good stay
Stayed 2 nights in Sep 2021
Response from Lizelle Henze on Oct 3, 2021
Hi there We are so glad you enjoyed your stay. Please come back soon!

8/10 Good

Cheri-Lee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast and dinner.
Stayed 1 night in Sep 2021
Response from Lizelle Henze on Oct 2, 2021
Hi there Thank you very much for your review.

10/10 Excellent

Nicolette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all the way! From the staff to the rooms...I was initially hesitant as I’m not familiar with the group but my expectations were met and exceeded. Looking toward to our next more relaxed stay 😊
Stayed 4 nights in Sep 2021
Response from Lizelle Henze on Oct 2, 2021
Wow! We are so happy you enjoyed your stay.

2/10 Terrible

Nafiesa

Liked: Cleanliness
Disliked: Staff & service
Terrible noises on street level.i nhouse guest made noise the whole night . People ourside talking loud the entire night.. I will never ever book at this hotel.
Stayed 1 night in Sep 2021
Response from Lizelle Henze on Sep 6, 2021
Dear Nafiesa Thank you for the feedback on your recent stay. We sincerely apologize for the inconvenience caused by inconsiderate guests and the noise from the street level. This is not an everyday occurrence, I can assure you. We would have gladly moved you to one of the pool facing rooms, if you made us aware of the matter during your stay. We want all our guests to enjoy their stay. It is thus very disappointing to learn that you did not enjoy your stay. We sincerely hope that you will reconsider your decision. Kind Regards