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Room was clean and the beds were comfortable. Motel is in a nice location, short walk to the lovely Queen's park.
Only issue we had was the pool was too dirty to swim in, which was disappointing for our kids who were keen to swim. I'm guessing it was probably due to the fact that there had been lots of rainy/windy nights and the pool wasn't covered.
The shower needed some attention in that the plastic on the bottom of the door needed to be replaced.
Green.
Someone was blowing there horn of the car early in the morning regardless of others.
Noel
Stayed 1 night in Apr 2023
Response from Joanne on Jun 13, 2023
Thank you Noel.We very much appreciate the feedback.
Thank you so much, Robyn!We are very happy to see that you enjoyed your stay and the Restaurant staff were particularly pleased that you enjoyed your time there.
Hotel in good position quite close to town and queens park. although an old hotel it was clean and comfortable however room service did not take our rubbish until second day and the restaurant was short staffed and had to wait 1 hour before offered a drink and food order taken. In saying that food was good , just needed more staff. Car park spaces were quite tight if you had a large vehicle.
Jill
Stayed 3 nights in Sep 2022
Response from Joanne on Oct 5, 2022
Thank you for your review, Jill!
10/10 Excellent
Alix
Traveled with family
Sep 28, 2022
Liked: Cleanliness, staff & service
Wonderful owner, lovely ,quiet, reasonably priced, close to hospital, outstanding service, delicious food, comfortable and spacious.
Alix
Stayed 2 nights in Sep 2022
Response from Joanne on Sep 29, 2022
Thank you so much, Alix for the Brilliant 5/5 score and super-kind comments!
Always try and stay here comfortable bed large room and clean. Service is friendly and inviting and meals are great.
Andrew
Stayed 1 night in Sep 2022
Response from Joanne on Sep 20, 2022
Thank you, Andrew.We very much appreciate your review and are very pleased that you enjoyed your stay.
6/10 Okay
Jessica
Traveled with family and small children
Aug 16, 2022
Liked: Staff & service, amenities
We really enjoyed our stay last time. Reception is always fabulous but the cleaning let it down a lot this stay. Hand towel was missing when we arrived and then the next day it was only about 1pm but I could hear the cleaners for hours going backwards and forwards and we gave up waiting and went and got fresh towels. When they did come we said we had fresh towels and they took the hand towel we finally got and the new bath mat thinking it was dirty. The air conditioner was dripping and we had to give it a really good clean. The chairs were very stained. The shower didn’t seem to seal properly and was flooding the bathroom hence the need for new towels! Just a bit of TLC required. Lady on reception is a gem though and the pizzas are so good and cheap made the stay salvageable.
Jessica
Stayed 2 nights in Aug 2022
Response from Reservations Team on Aug 16, 2022
Thank you, Jessica for providing such a comprehensive review.
We constantly strive to have the best experience for our guests so value the feedback and opportunity to look at our processes.
Well maintained and clean, easy check in, so nice of the staff that they had turned on the air con right in time before arrival to make the room comfortable.
Naveen
Stayed 1 night in Jun 2022
Response from Joanne on Jun 22, 2022
Thank you, Naveen, for your fantastic review score and comments.
We are very pleased that you found your stay comfortable.