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Reviews of Sofia Hotel Sea of Galilee

Sofia Hotel Sea of Galilee
12 Hapalmach St., Tiberias, North District

Reviews

8.4

Very Good

Rating 10 - Excellent. 50 out of 92 reviews" "
Rating 8 - Good. 22 out of 92 reviews" "
Rating 6 - Okay. 7 out of 92 reviews" "
Rating 4 - Poor. 8 out of 92 reviews" "
Rating 2 - Terrible. 5 out of 92 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Robin

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Beautiful space, staff needs help.
Beautiful space,very modern, lovely lobby, public spaces and rooms.however most of the staff were rude, unprofessional, and unhelpful. The front desk staff were fine, however the people at the pool were the most unprofessional hotel staff I have ever encountered. The life guard was either on his phone or walking around. The food staff did not even acknowledge questions in English. Towels were few and far between . Also the pool area was very crowded with small children running around. Definitely not a relaxing experience. The hotel seems to have a laundry issue Towels were collected but not refreshed.issue-
Stayed 3 nights in Aug 2023

10/10 Excellent

DAVID

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and good location. The breakfast was great. Would definitely recommend.
Stayed 3 nights in Aug 2023
Response from SOFIA HOTEL on Aug 15, 2023
Thank you!

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from sofia hotel on Aug 9, 2023
thank you!

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from SOFIA HOTEL on Aug 9, 2023
thank you!

2/10 Terrible

Arshia

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from SOFIA HOTEL on Aug 17, 2023
sorry to hearWe will be happy to host you again and improve the experience of your stay

10/10 Excellent

Esther

Traveled with family
Very beautiful facility! Good food! Clean rooms
Stayed 3 nights in Aug 2023
Response from SOFIA HOTEL on Aug 6, 2023
Thank you!

10/10 Excellent

Raizy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, modern and clean. The breakfast buffet was amazing!
Stayed 1 night in Apr 2023
Response from sofia staff on Apr 25, 2023
Thank you for the complimentsWe would love to have you stay at our hotel againRegards Sofia Staff

10/10 Excellent

Moshe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay very nice and clean rooms great service
Stayed 1 night in Apr 2023
Response from sofia staff on Apr 25, 2023
Thank you for the complimentsWe would love to have you stay at our hotel againRegards Sofia Staff

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from sofia staff on Apr 25, 2023
Thank you for the complimentsWe would love to have you stay at our hotel againRegards Sofia Staff

10/10 Excellent

mary

Stayed 2 nights in Mar 2023
Response from sofia staff on Apr 25, 2023
Thank you for the complimentsWe would love to have you stay at our hotel againRegards Sofia Staff

10/10 Excellent

Charanjit Kaur

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good hotel, food is very good too with a variety, no meat though all kosher. It was excellent though.
Stayed 3 nights in Jan 2023
Response from Hotel Staff on Feb 6, 2023
Dear Kaur, Thank you so much for taking the time to review your stay and share your experience at Sofia Hotel.,Sincerely

10/10 Excellent

Maggie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at several hotels throughout Israel and Sofia was by far the best. It was clean, updated, and beautiful. The staff was very hospitable and kind and I only wish we had stayed there longer.
Response from Hotel Staff on Feb 6, 2023
Dear Maggie,Thank you for taking the time to post a review of our hotel. we are so happy to know that you enjoyed your stay Sofia hotel. Our goal is always to exceed your expectations! hope to host and see you again soon! Sincerely,

10/10 Excellent

Matan

Stayed 2 nights in Oct 2022
Response from צוות סופיה כנרת on Nov 14, 2022
שלום מתן, תודה רבה על הדירוג.נשמח לראותכם בין אורחינו החוזרים

8/10 Good

Eyal

Stayed 2 nights in Oct 2022
Response from סופייה כנרת on Oct 23, 2022
תודה על המשוב.נשמח לאותכם בין אורחינו החוזרים

6/10 Okay

Amanda

Liked: Property conditions & facilities
Disliked: Cleanliness
I would prefer a refund. The location of the hotel is great however despite website saying 3pm check they didnt have room ready until about 7pm. Upon entry to room there was urine in toilet. About half past 8pm a random man entered my room despite me having the door locked. It appeared tl hBe luggage so still not sure if my room was assigned to another guest as well. The view was beautiful and the breakfast was great.
Stayed 1 night in Sep 2022

10/10 Excellent

Nechama

Stayed 2 nights in Aug 2022

4/10 Poor

DAVID

Stayed 1 night in Aug 2022

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great new hotel, great views; some run-in issues
The hotel is new and undergoing it’s ‘run in’ period, so expect a few teething issues. With only one staff member on check in, it took 30 minutes due to computer issues. However, the staff member was lovely and very apologetic. The room was clean, spacious and with great amenities. The aircon took a few minutes to come on, so initially we thought it was broken and called Reception. Staff came promptly but the aircon had started by then. Some of the lighting switches did not work, a problem experienced by a friend in another room, so connections need to be checked. The rooftop brasserie is awesome, with a fantastic view over Lake Kinnaret, friendly staff and a good, limited selection of food. We didn’t try the restaurant for dinner but breakfast was excellent, with a wide variety of food. The hotel is Kosher.
View from rooftop brasserie
Stayed 1 night in Jul 2022
Response from Hotel management on Aug 4, 2022
Dear David, thank you for the great review! we hope to see you soon among our guest

8/10 Good

Eden

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Hotel management on Jul 19, 2022
תודה רבה על הציון!\נשמח לראותך בין אורחינו החוזרים

10/10 Excellent

Hernán, Santiago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool closes to early, at 17 hr
Stayed 1 night in Jun 2022
Response from Hotel management on Jun 15, 2022
תודה רבה על הדירוג! נשמח לשוב לראות אותכם בין אורחינו החוזרים

10/10 Excellent

Shoshana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2022
Response from Hotel management on Jun 15, 2022
תודה רבה שבחרתם להתארח במלון סופיה כנרת והעלתם דירוג לאתר. נשמח לראותכם בין אורחינו החוזרים

10/10 Excellent

Adi

Stayed 2 nights in Apr 2022
Response from Hotel management on May 17, 2022
שלום, שמחתי לקרוא את תגובתך באשר לחופשתך האחרונה במלון סופיה כנרת. מילותיך החמות יועברו לידיעתם של מנהל המלון וצוותו. נשמח לראותך גם בחופשותיך הבאות. בברכה,

4/10 Poor

Kfir

Stayed 1 night in Apr 2022
Response from Hotel management on May 23, 2022
I'm sorry to read that your last vacation at our hotel did not match your expectations. All your comments have been brought to our attention. We hope that despite this we will be given the opportunity to host you again in the future while we will do our best to make your holiday enjoyable. Regards, Sofia Hotel

2/10 Terrible

Zohar

Stayed 1 night in Apr 2022
Response from Hotel management on May 23, 2022
I'm sorry to read that your last vacation at our hotel did not match your expectations. All your comments have been brought to our attention. We hope that despite this we will be given the opportunity to host you again in the future while we will do our best to make your holiday enjoyable. Regards, Sofia Hotel

10/10 Excellent

YIFAN

Stayed 1 night in Apr 2022

6/10 Okay

Almog

Stayed 2 nights in Apr 2022
Response from Hotel management on May 17, 2022
שלום, תודה שמצאת זמן למלא את חוות הדעת. במלון סופיה כנרת אנו ממוקדים בהענקת שרות מעולה לאורחינו בכל עת. תודה על דברי השבח. כולנו תקווה שנשוב לראותכם בין אורחינו בקרוב. בברכה,

6/10 Okay

Sean

Traveled with partner
Disliked: Amenities
We were not notified that the pool was open only on weekends. Also, the food wasn't anything special either. The rooms are beautiful and so is the view but that doesn't justify the sub-par experience in the hotel.
Stayed 2 nights in Apr 2022
Response from Hotel management on May 17, 2022
שלום רב, תודה שהקדשת מזמנך וענית על המשוב. חשוב לי לציין כי המשוב מהווה עבורנו כלי חשוב שמטרתו העיקרית היא ללמוד מחוויית האורחים שלנו לתקן, לשפר ולשמר בהתאם לציונים והערות הניתנים . אנחנו דואגים באופן תמידי לספק לאורחים שלנו אווירה נוחה בזמן שהייתם במלון ולפיכך הצטערתי לראות כי שהייתך במלון סופיה כנרת לא תאמה את ציפיותיך ולא הייתה לשביעות רצונך המלאה. נשמח לארח אתכם אצלנו בעתיד הלא הרחוק והפעם לעמוד בציפיותיך. בברכה,

10/10 Excellent

Tomer

Stayed 1 night in Mar 2022
Response from hotel management on Apr 3, 2022
תודה רבה! מצפים לארח אותכם שוב

10/10 Excellent

David

Stayed 1 night in Mar 2022
Response from hotel management on Apr 3, 2022
תודה רבה! מצפים לארח אותכם שוב

10/10 Excellent

Dionne

Stayed 2 nights in Mar 2022
Response from hotel management on Apr 3, 2022
תודה רבה! מצפים לארח אותכם שוב

8/10 Good

Naomi

Stayed 2 nights in Feb 2022
Response from Hotel management on Apr 3, 2022
תודה רבה! מצפים לארח אותכם שוב

10/10 Excellent

Jerel

Liked: Staff & service, property conditions & facilities, room comfort
Great place
Great stay! Food was excellent. Rooms were excellent. Nothing negative about this place!
Stayed 2 nights in Feb 2022
Response from hotel management on Apr 3, 2022
תודה רבה! מצפים לארח אותכם שוב

2/10 Terrible

Victoria

Disliked: Staff & service
The property was ok its just the staff was not knowledgeable and not friendly i ended up paying the price of a nighly stay just because i had child with me i never heard that before when i ask for explanation they said thats the policy of the hotel i always book via expedia and that never happened to me. I told the manager i understand you are a business but be honest and doint scam people!
Stayed 1 night in Feb 2022
Response from Hotel management on Apr 3, 2022
הצטערתי לקרוא את המשוב שלך על המלון ועל הצוות. אנו עושים מאמצים לארח את כל אורחינו באהבה ובתשומת לב. מקווה שתתנו לנו הזדמנות נוספת להוכיח לכם שאנו יודעים אחרת

10/10 Excellent

Maya and Yaniv

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and very good food
Stayed 1 night in Dec 2021
Response from hotel management on Jan 31, 2022
Thank you so much for the score! It gives us more strength to keep doing what we love

2/10 Terrible

mendel

Disliked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2021

10/10 Excellent

Amy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Anna Nadirashvili on Nov 15, 2021
hi Amy, thank you for your great review.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
worth every penny!!!
we had the most fantastic stay!!! the service was great and we even got a free upgrade to beautiful room!! the breakfast was delicious and very generous with massive range of foods.... worth every penny extra to come here and we would definitely come again!!! hotel is beautifully built and designed! a real luxurious stay!
Stayed 2 nights in Oct 2021
Response from Hotel management on Nov 1, 2021
Hi! Thank you for choosing to stay at Sofia hotel and for your kind review. We hope to have the privilege of hosting you again soon. Sincerely yours,

4/10 Poor

lital

Traveled with group
Disliked: Cleanliness, staff & service, room comfort
They promise room with 1 king bed,single bed and sofa.we came friends and no single bed in the room.
Stayed 1 night in Sep 2021

10/10 Excellent

Ariela

Stayed 2 nights in Sep 2021
Response from hotel management on Nov 1, 2021
Dear Ariela, thank you so much for your review. hope to see you again

10/10 Excellent

Eden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, we love the hotel
Stayed 2 nights in Sep 2021
Response from hotel management on Nov 1, 2021
hi Eden , thank you so much for your great review ! hope to see you again.

8/10 Good

avigdor

Stayed 2 nights in Aug 2021

6/10 Okay

david

Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

10/10 Excellent

Avram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Anna Nadirashvili on Aug 8, 2021
Dear Avram, It was a real pleasure to read that your recent stay in the Sofia Hotel lived up to all you hoped it would be. We look forward to hosting you again in the future. Best Regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Great breakfast. Difficult parking.
Stayed 2 nights in Jul 2021
Response from Hotel management on Aug 4, 2021
Dear guest, Thank you for taking the time to share your experience during your recent stay at Sofia hotel and thank you for your review. We will be happy to see you again in the near future Best Regards

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service
The reception office did not know how to handle the take-offs we did not receive the room we drove back home
Stayed 1 night in Jul 2021
Response from Anna Nadirashvili on Aug 4, 2021
Dear Guest, I was sorry to read that your last vacation at our hotel did not match your expectations. All of your comments have been taken to our attention and brought to the attention of the parties concerned. We hope that despite this we will be given the opportunity to return to host you in the future while we do our utmost to make your vacation enjoyable.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Beautiful hotel. Design and architecture was stunning. Breakfast was out of this world The only disappointment was that it’s not close to the sea. No access except to drive to a public beach. Was hoping to swim in it but never got the chance
Stayed 1 night in Jul 2021
Response from Anna Nadirashvili on Aug 4, 2021
Dear Keren, Thank you for taking the time to share your experience during your recent stay at Sofia Hotel and thank you for your review. We were happy to read that you enjoyed our hotel. Best Regards

8/10 Good

david

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice weekend in thw sea of galile
A nice weekend, lovely hotel well decorted, with nice small SPA. rooms are very compfort. However a bit noisy because of many young families with children, the breakfast was good but the acoustic in the dinning room is really bad.
Stayed 2 nights in Jul 2021
Response from Anna Nadirashvili on Jul 25, 2021
Dear David, Thank you for taking the time to share your experience during your recent stay at Sofia Hotel and thank you for your wonderful review. We were happy to read that you enjoyed our hotel. Hope to see you again in the future. Best Regards,

6/10 Okay

Alex

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Absolutely not recommended
It’s absolutely not 5* hotel. No standards of service, reception girls deceive and were rude. Check in was at least 30 minutes late, nobody didn’t even try to solve the problem with check in, until I was asking for the manager. Nobody helped with parking, with luggage or other things, “security” and administrators smoked just in front of the main entrance. And if you are coming for visiting beautiful waterpool - forget about enjoying it. A lot of people and really small waterpool. And of course - not enough loungers near the pool. In case of cleaning - we found long dark hair in the bed
Stayed 1 night in Jul 2021
Response from Anna Nadirashvili on Jul 25, 2021
Dear Alex, I was sorry to read that your last vacation at our hotel did not match your expectations. All of your comments have been taken to our attention and brought to the attention of the parties concerned. We hope that despite this we will be given the opportunity to return to host you in the future while we do our utmost to make your vacation enjoyable. Best Regards

8/10 Good

maia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New beautiful hotel, only 20 parking lots for 120 rooms? Too much loaded with guests - restaurant swimming pool lifts.
Stayed 2 nights in Jul 2021
Response from Anna Nadirashvili on Jul 20, 2021
Dear Maia, Thank you for choosing to stay at the Sofia Hotel and for the reviews. As listed on the websites, the hotel has parking based on availability and next to the hotel there IS ash parking lot. hope to host you again.