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Reviews of Rustaveli 36 Hotel

2.5 out of 5
Rustaveli 36 Hotel
36 Rustaveli Avenue, Tbilisi

Reviews

5.4
Rating 10 - Excellent. 2 out of 16 reviews" "
Rating 8 - Good. 1 out of 16 reviews" "
Rating 6 - Okay. 6 out of 16 reviews" "
Rating 4 - Poor. 3 out of 16 reviews" "
Rating 2 - Terrible. 4 out of 16 reviews" "

6.6/10

Cleanliness

6.0/10

Staff & service

4.0/10

Amenities

5.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Yazeed

Disliked: Staff & service
Poor customer service. Reception was unkind. Customer service from reception was hard to obtain
Stayed 6 nights in Apr 2024

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities
Location is best !! Nice and clean rooms. High speed wifi.
Stayed 1 night in Feb 2024

6/10 Okay

todd

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
There's no front desk so you only get a code to open a box to get the key. The location was great and the room was clean, but tiny and no windows. Even the shower was tiny. There are much nicer places to stay for the price.
Stayed 2 nights in Jan 2020
Response from Nika on Jan 16, 2020
For the price you paid? Really . Thanks

4/10 Poor

Verified traveler

Stayed 13 nights in Sep 2019
Response from Nika on Sep 24, 2019
Thanks for the points, but it will be better if you will explain why you put low score and after we can improve it

6/10 Okay

Marjan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Location is excellent
The only worth of the hotel is its location. Staff friendly. Room very small without external window.
Stayed 2 nights in May 2019
Response from NIKA on May 28, 2019
Thanks

2/10 Terrible

Mohammad

Disliked: Staff & service, property conditions & facilities, room comfort
Super small room
Very small room , hard to find even with maps
Stayed 3 nights in Aug 2018
Response from Nika on Nov 16, 2018
Sorry but room was exactly same as you booked and location is best in the city

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Bad deal
Unfortunately this hotel, which is in a great location, just wasn't worth the price I paid. For the same amount you can get a much bigger room with a window and breakfast in the center of the city. If I had paid less I probably would have been OK with the room. Besides there being no window, there was a leak into the bathroom from the ceiling. Also, when I took a shower with the shower doors closed I caused a flood on the bathroom floor. There were other rooms available in the hotel and I really should have been offered one of them.
Stayed 1 night in Aug 2017
Response from Nika on Aug 9, 2018
Thank you for your review, we are doing everything to improve our service

2/10 Terrible

sameh, dubai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel
Room is too small, does not have ventilation. Room service is not good and no complementary bottle of minral water as well as tissue box. No free breakfast.
Stayed 5 nights in Aug 2017
Response from Inga on Aug 9, 2018
Thanks for the review. But all room have central ventilation system. We offer breakfast for additional price, off course it will be not for free. We are doing everything for improve our sevice

10/10 Excellent

KHALED AHMAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from George on Dec 3, 2021
Thank you

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
最低なホテル/ The WORST hotel and LIE
このホテル概要は嘘。 【The explanation is a LIE】 日本人なら絶対に予約しないでください。 フロントデスクなし/ 事前にHotels.comからホテルに問い合わせをしてもらったが、返答は24時間オープンしてるとの答えだったが、実際に行ってみるとドアは鍵が掛かって閉まってた。 ドア横のキーボックスの暗証番号を入力してキーボックスを開けて自分の部屋の鍵を自分で受け取る。 キーホルダーには中国語が書いてある。 しかも、事前に暗証番号の連絡も一切無い。 ２つのコーヒーショップ無し/ アパートメントで、そんなもん無い。 バー 、 ラウンジ無し/ 上記記載 アパートメントでそんな物なし。 楽しみにしてた食事もできない 毎日のベッドメイキング無し/ ハウスキーピング(毎日) 無し/ 15部屋 無し/ 実際は【５】部屋だけ。 手荷物保管サービス 無し/ ホテル従業員がいないのにどうやって保管してもらえる？ ATM/銀行 無し/ 上記記載 アパートメントなのでそんな物ない、Google mapで確認してください。 セーフティーボックス (フロントデスク)無し/ フロントがないのにどうやって保管してもらえる？ This hotel Description is a LIE Do not book Not front Desk : I asked the hotel in advance from Hotels.com and the reply was that it was open 24 hours a day, but when I actually went there the door was locked and closed. Enter your PIN and open the key box to receive your room key. Moreover, There is no contact with the PIN in advance. No ２ coffee shops : This building is Apartment, NO coffee shops, Check on Google map, No Bar and Lounge : This building is Apartment, NO Bar and Lounge, No daily bed making and cleaning, 15 rooms not available : Actually only 5 rooms No baggage storage service: No employees No ATM and Bank : This building is Apartment, Check on Google map, No Safe deposit box (No front desk) : No employees, Emailed the complaint Their answer is … We have … 【To ANOTHER Hotel】 Do not stay！！！！
Stayed 2 nights in Feb 2020

6/10 Okay

André

Liked: Staff & service
Stayed 1 night in Aug 2019
Response from Nika on Aug 14, 2019
we didn’t understand your score. But it is your decision

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Amenities
Kamer is rstig, nadeel geen daglicht en erg klein, bouwkundige staat twijfelachtig
Stayed 7 nights in Apr 2019
Response from Nika on May 23, 2019
thanks for you review. We gave you exactly same room what you booked

4/10 Poor

Francesc

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Habitación minuscula sin ventana
Me dieron una habitacion pequeñisima sin ventana (solo habian las cortinas para tener la sensacion de que habia ventana). El precio reservando directamente al hotel era mucho mas barato que reservandolo por Hotels.com. A mi Hotels.com me cobró 19 eur, y allí la habitación costaba alrededor de 11 eur (35 lari)
Stayed 1 night in Mar 2019
Response from N on Apr 3, 2019
we gave exactly same room what you booked. Hope see you again

6/10 Okay

Anette

Liked: Cleanliness
Stayed 7 nights in Sep 2018
Response from Nika on Oct 11, 2018
Thanks

6/10 Okay

Abdulmuti

Disliked: Cleanliness, room comfort
Stayed 4 nights in Jul 2018
Response from Nika on Aug 9, 2018
Thanks for your review, we are doing everything to improve service

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Response from Inga on Aug 9, 2018
Thank you