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Reviews of Palais Zahia

3.5 out of 5
Palais Zahia
Rue de la Marine, N 76 Médina, Tangier

Reviews

9.6

Exceptional

Rating 10 - Excellent. 110 out of 135 reviews" "
Rating 8 - Good. 16 out of 135 reviews" "
Rating 6 - Okay. 5 out of 135 reviews" "
Rating 4 - Poor. 2 out of 135 reviews" "
Rating 2 - Terrible. 2 out of 135 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jocelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in May 2024

4/10 Poor

Angela

Traveled with group
Liked: Cleanliness, property conditions & facilities
We booked 2 rooms for 2 nights non refundable and left after the first night. Though the hotel is a nice riad with attentive wait staff the noise at night is unbearable. Other reviews said it quieted down by 11pm. We found it too noisy to sleep until after 2am. And then their call to worship began between 4-5am and felt like it was in my room. It does quiet down in the morning so I caught another hour before our 9am tour. Yes, they still charged me the taxes on departure for the second night we didn't stay. Their "free" tour of the city. Sure, take it, but by all means do NOT go with them for any shopping. Disappointed doesn't even begin to describe it. It was a complete sham. Besides, you are better off buying things out of this city. Pushy and extremely rude shop owners and your "guide" helps them along. We enjoyed our day spent outside of the city so much more. So, if you must stay in Tangier (not recommended) at least stay in the modern area so you can get sleep.
Stayed 2 nights in Apr 2024

10/10 Excellent

Troy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to very safe restaurants. The hotel is beyond gorgeous, and the staff very accommodating.
Stayed 1 night in Apr 2024

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dear Palais Zahia Team, I wanted to take a moment to express my deepest gratitude for the unique and unforgettable experience we had during our stay at Palais Zahia in Tangier. From the very first step into your enchanting riad, we were captivated by its timeless charm and the seamless blend of modern amenities with Moroccan tradition. The central location within Tangier’s medina allowed us to immerse ourselves fully in the city’s vibrant atmosphere. Here are a few highlights that made our stay truly exceptional: Warm Hospitality: Your team’s kindness and attentiveness made us feel like honored guests, your dedication did not go unnoticed. Comfort and Beauty: The rooms at Palais Zahia are not just comfortable; they are a sanctuary. The comfortable beds, soothing showers, and elegant decor provided a haven after our explorations. Clear Communication: The seamless communication via email and WhatsApp during our planning phase was truly appreciated. It made our travel arrangements smoother. Evening Call to Prayer: Listening to the evening call to prayer from your riad’s terrace remains one of our favorite moments from the trip. It felt like a spiritual connection to Tangier. In summary, Palais Zahia is not just a place to stay; it’s an oasis of beauty, tradition and cultural richness. We left with hearts full of gratitude and memories that will stay with us forever.
Stayed 2 nights in Mar 2024

10/10 Excellent

Blakeley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and experience. If you go during Ramadan, it will be noisy at night but the location is well worth it. Would go back in a heartbeat.
Stayed 1 night in Mar 2024

6/10 Okay

Svetlana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous room- so pretty but everything is made to be more decorative than practical. The beautiful blinds didn’t shut right, so they clinked against the window every time there was any wind. The huge pretty and spacious bathroom had a shower that always over-flooded since it doesn’t drain right. The room key is an ACTUAL decorative ornate key which is a nice touch but you have to use it when you leave and come back since there is no auto lock and it’s a finicky door. Can just imagine how much they charge you if you lose it. The AC worked fine. But don’t trust the numbers since there’s no way that 25C was actually 25C in the room- much colder. The location is amazing - right in the middle of everything you ever want to see in tangier, but you pay a very heavy price if you are a light sleeper- it is by far the noisiest hotel we’ve stayed at, and the party outside your window doesn’t stop until well into 4AM.. dogs, kids, friends, cats, etc- they are all there seemingly screaming right where you are trying to sleep. We were on the second floor- maybe the other floors are better. The view, though is gorgeous- charming city view which looks very European. Breakfast area is sooo pretty- fireplace, and fountain, tons of comfy seats. Selection was ok. Basic stuff. Orange juice and lime juice freshly squeezed. Had beet juice one day and it’s ok if you really love sweet beets. Didn’t get a chance to go to the rooftop but the other reviews and pics show it’s worth the view.

10/10 Excellent

Waleed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the place. I’m an American Moroccan and I felt very well at home here.
Stayed 1 night in Jan 2024

10/10 Excellent

Cucphuong

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff at a great location. Excellent value and delicious breakfast. Highly recommended.
Stayed 2 nights in Jan 2024

8/10 Good

charles

Liked: Cleanliness, staff & service, property conditions & facilities
This is a medium-sized Riad style hotel. It is very well situated just inside the Tangier Medina and there is an excellent view of the harbour and Tangier hills from the military ramparts at the bottom of the street. Taxis must let you off at the Medina gate and there is about a 50-yard uphill walk to the hotel. Tourists with luggage are a magnet for local youngsters who make money latching on to those who show any hesitation in their route. For this hotel it would be useful to have some low denomination notes for them because the location and even the entrance of the hotel is not obvious from the street. The hotel staff were welcoming. Our rooms were generic, but clean and comfortable. The style of the hotel funnels ground floor activity sounds in the atrium up to the rooms. It is moderately noisy in the evening, but quiet after 11. The morning breakfast buffet is Moroccan style and excellent. The staff were very good at arranging tours. We did a private car tour of the coast and a walking tour of the Medina. Both were with excellent guides and the ability to charge them to the room was convenient. This is a good place to stay for an introduction to Tangier and we were very satisfied with our stay
Stayed 2 nights in Jan 2024

10/10 Excellent

Ivelisse

Liked: Staff & service, property conditions & facilities
X
Stayed 2 nights in Jan 2024

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful, very attentive. Ask for Lina Amrani for any tours, she's awesome and very nice. The breakfast is very good. We found the bed comfortable and we had a balcony over the Medina (room 18) which was very cool.
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay in Tangier. Great location, lovely courtyard, beautifully decorated room. Friendly staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Atif

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful two night stay at the Palais Zahia. The hotel is situated right in the Medina and very conveniently located to explore the Medina and the Kasbah. The ferry terminal is also a short walk away. The hotel offered us complimentary tea on arrival and the room was nice and comfortable. The hotel arranged transfer to and from the Ferry terminal and then to Chefchaouen at a reasonable rate. Staff was wonderful specially Mohammad and The manager, Sukaina. The dinner at the hotel restaurant was great too.
Stayed 2 nights in Nov 2023

10/10 Excellent

Ivana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family loved the stay at Palais Zahia!!!! Location is excellent, right in the middle of medina and close to everything. Rooms are clean and spacious. Restaurant serves excellent food. Decor and design is simply beautiful. Arranging pickups and tours was super easy - everything one needs all in 1 place. Everyone at the hotel is what tops the experience!! So nice and accommodating; really made us feel like family.
Stayed 2 nights in Nov 2023

10/10 Excellent

Deborah

Stayed 1 night in Nov 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Breakfast, Most Comfortable Rooms
Nicest hotel we stayed at in Morocco. Rooms and lobby are breathtaking, and the buffet breakfast was delicious and had many wonderful options that we did not see elsewhere in Morocco. The bed was especially comfortable. Great location in the medina and not too far to walk from the ferry terminal, though a cab would be useful if traveling with heavy luggage. Wish we had a few more days here as it was a truly wonderful stay. Staff was extremely helpful and even offered a free walking tour through the medina. Massage and spa services were also available though we didn't have enough time to try. Would definitely recommend to anyone visiting Tangier!
Stayed 1 night in Nov 2023

10/10 Excellent

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Palais Zahia are warm and welcoming and the hotel itself is a gem of Moroccan artistry. It’s centrally located in the medina in a busy square, great as a launching point for exploring on foot. The third floor terrace offers lovely views of the harbor. Breakfast, which is included, offers pastries, breads, fruit, confitures, and some fresh vegetables and olives. We had dinner in the hotel one evening; menu is Moroccan. We didn’t care for our fish dishes so much, but we were also getting a little tired of Moroccan fare. Service is excellent all around. The Palais does not serve alcohol. Our TV didn’t work and they couldn’t figure out how to fix it, but we didn’t need it anyway. The property can be a little noisy as Tangier stays up late and the morning call to prayer can be rousing. Be sure to pull your soundproof window closed at night😉 It was a special place to stay! Public Parking is down the hill on Blvd Mohammed V. Call hotel ahead to arrange help getting your luggage up the hill. Parking is not included but also not expensive.
Stayed 3 nights in Nov 2023

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5* service and very friendly
If you want to stay somewhere which feels traditionally Moroccan then it should be here. Set in the middle of the medina amongst the markets and bars. Decor is how beautifully Moroccan and the staff are some of the most polite and helpful people I have met in the hospitality industry. Taxis can only take you so far into the Medina and you need to walk a couple of minutes to get to the hotel. It is tucked away and you could easily miss it, the taxi driver asked a local man to guide us. The Moroccan tea they offer you on arrival, taken in an area set up in the traditional Moroccan home style was a lovely touch. Would definately recommend and stay again.
Stayed 2 nights in Oct 2023

6/10 Okay

Suresh

Traveled with group
Disliked: Property conditions & facilities
Convenient location
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a gem. It was our first time to Morocco and they made the experience just wonderful. The hotel promptly picked us up at the ferry terminal tag was waiting for us in the lobby of the hotel. The manager sat down with us (along with traditional tea) and provided us with all the information we needed to make our stay in Tangier enjoyable. The hotel decor was clean and beautiful. The rooms were very comfortable and clean and the breakfast was beautiful and delicious. Will definitely stay here on our next visit.
Stayed 1 night in Oct 2023

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely and friendly. Convenient location for Tanger Ville port.
Stayed 1 night in Oct 2023

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
Dazzled by Tangier
This hotel was beautiful, comfortable and very clean. The staff was excellent, so inviting and welcoming. The food was excellent as well. The bonus was the tour guide who works through the hotel. Her name is Lina Amrani. What a wonderful person she is! She was kind, generous and thorough as she guided us through the streets of the old city as well as the new. She is in love with her city and lives not far from the hotel. We felt very safe and comfortable with her and our driver. If you are ever in Tangier, stay here and ask for Lina Amrani to be your guide you will never forget her or this beautiful hotel.
Leno our guide at lunch.
Berber weaving
I love olives
Stayed 2 nights in Sep 2023

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Less than 10 mins walking to the marina. The hotel felt safe and was clean. Excellent customer service.
Stayed 1 night in Aug 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stop-over in Tangier
We had a great time here! The staff was friendly and helpful, the room was comfortable, and the central location was a treat. The breakfast was a nice addition and we enjoyed all that Tangier had to offer.
Stayed 3 nights in Aug 2023

10/10 Excellent

Fatima, Waltham

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome stay!!!

10/10 Excellent

Dave

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Wonderful staff
Stayed 1 night in Jul 2023

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast!!
Stayed 1 night in Jul 2023

10/10 Excellent

Mary

Traveled with partner
Our stay was absolutely lovely. The hotel is beautiful and our room was uniquely decorated, immersing us into the beautiful Moroccan culture. The staff was very attentive and helpful. I would certainly recommend this hotel!
Stayed 2 nights in Jul 2023

10/10 Excellent

Tracey

Traveled with partner
Liked: Staff & service, property conditions & facilities
Staff was great! Hotel very nice
Stayed 1 night in Jul 2023

10/10 Excellent

Milena

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

8/10 Good

Susan

Traveled with partner
Liked: Staff & service, property conditions & facilities
Incredible decor and attentive staff. Difficult to sleep well in our floor 1 room due to street noise. Would be more comfortable with a separate bed sheet and softer towels.
Stayed 1 night in Jun 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really a perfect 10
We were a little apprehensive about going to Morocco. We are American, and don’t speak anything other than English. We have never been to a Muslim country, but really wanted to try it. For anyone in this situation, this hotel is the perfect solution. Upon checkin we were given tea and cookies. An employee sat down with us to explain Tangier, and all of the options. (Tours, spa, etc). He also spoke English. They arranged our transportation to and from the airport, our driver to Chefchaouen, and our trips to the spa. We loved the breakfast and lunch. The hotel is gorgeous and so clean. The staff were beyond kind. We thought it was super cool to open our balcony door and look out on the Medina. The call to prayer scared the poo out of us the first time we heard it (we had no idea lol). The only real complaint I could come up with was the location is a bit loud (but that’s part of the experience) and the shower is smaller than a cruise ship. But I wouldn’t stay anywhere else if I went back. Totally safe day and night. Thank you!
Stayed 2 nights in Jun 2023

10/10 Excellent

Linda Oak

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and location. Beautiful space.
Stayed 1 night in Jun 2023
Response from zineb on Jun 18, 2023
Thank you for your stay in our establishment. We appreciate your comments.Best regards.Zineb cherkaoui

10/10 Excellent

Steven, Modesto

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best staff ever.
Stayed 3 nights in Jun 2023
Response from zineb on Jun 18, 2023
Thank you for your stay in our establishment. We appreciate your comments.Best regards.Zineb cherkaoui

10/10 Excellent

Jim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay in Tangier
Great hotel. First of all, it is beautiful inside. Second, and I can’t say it any louder, the staff is great. Abed at the front desk goes out of his way to make sure everything is perfect. I had an issue and he went above and beyond. Great location too!
Stayed 2 nights in Jun 2023
Response from zineb on Jun 18, 2023
Thank you for your stay in our establishment. We appreciate your comments.Best regards.Zineb cherkaoui

10/10 Excellent

Darren, Middlesbrough

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The design and features of the property are amazing and immediately gives you a 'wow' feature. The welcome drinks on the terrace was lovely and the staff were very friendly. There were plenty of places to relax around the hotel and it was very safe. The room was nice, although the toilet seat has broken on one side, the shower doors didn't close and TV was vastly German but this didn't spoil the experience. The continental breakfast was lovely, lots of options for all diets. It's extremely well located, in the middle of the medina, close to Cafe Tingis which I recommend to spend some time and take in the evening street entertainment. Whilst travellers complain about being pestered by shop vendors, it's their livelihood and they rely on tourists to survive, so tourists should support them where possible and be polite without causing offence. I would stay again and in a larger room.
Stayed 1 night in Jun 2023
Response from zineb on Jun 18, 2023
Thank you for your stay in our establishment. We appreciate your comments.Best regards.Zineb cherkaoui

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. They were very accommodating.
Stayed 2 nights in May 2023
Response from zineb on Jun 18, 2023
Thank you for your stay in our establishment. We appreciate your comments.Best regards.Zineb cherkaoui

10/10 Excellent

Thelma

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Anick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible, super helpful and accommodating. Location is also great: You are right in the middle of Tangier Kasbah. If you have large luggage, make sure to request transportation from the hotel as regular taxi will not be able to get to the hotel.
Stayed 2 nights in Apr 2023

10/10 Excellent

Carl, Santa Ynez

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything about this place is 5 star. However the staff and the service they render is among the best I have experienced. They go out of their way to help you and with a smile. Housekeeping, restaurant, reception, and management do exceptionally well serving the clientele.
Stayed 3 nights in Apr 2023

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

6/10 Okay

Hadeil

Stayed 1 night in Apr 2023

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service
This is a superb facility with a tasteful Moroccan decor. The staff was exceptionally courteous and helpful. The meals were delicious. I especially enjoyed my first hammam experience!! My only very slight criticism is that our beautifully appointed room did not have any good light for reading.
Stayed 1 night in Mar 2023

2/10 Terrible

Geraldine, singapore

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid if you can, leaking bathroom shower stall, fake smiles, except for our first morning reception, maybe the manager, in a brown suit. Terrible food. Our last morning reception is different person, the 6.30am guy in spectacles that tried to charge us for taxes and we already paid the night before with credit card receipt, they kept our official paid invoice at the reception and didn’t give it to us the night before we already paid for everything as we were trying to board our taxi to rush to the train station. The chef and housekeeping are accommodating and friendly. The hotel is old, charming, but our room was very old with mould, and peeling paint.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
To feel the spirit of Tangier, stay here!
Palais Zahia went above and beyond. What a gorgeous hotel with friendly staff and just the nicest experience ever! If you come to Tangier you must stay here.
Stayed 1 night in Mar 2023

10/10 Excellent

Katherine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Amazing Palais in middle of busy Tangier Medina - great staff and rooms and breakfast - live music at night !
Stayed 1 night in Feb 2023

10/10 Excellent

SYLVIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis in the medina of Tangier
The Palais is a great location in Tangier and if you book transport, Abdul will bring you directly to the door in the Medina. Suite 1, Sultan is an elegant accommodation, but be prepared for morning prayers coming from the mosque nearby. It's part of the culture in this wonderful country. Breakfast buffet is ample with great service. Same with dinner next to the fireplace. We booked a private tour on our 2nd day to Chefchaouen and nearby Falls with their excellent guide and the driver, Abdul. It was an incredible day! Enough can not be said about the staff. Always friendly, always ready to help. We look forward to our next stay.
Stayed 4 nights in Feb 2023

8/10 Good

Judy

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023

10/10 Excellent

Jaime

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
if they had a rooftop bar it'd be perfect