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Reviews of Hotel Haya

4 out of 5
Hotel Haya
1412 E. 7th Avenue, Tampa, FL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 786 out of 1004 reviews" "
Rating 8 - Good. 122 out of 1004 reviews" "
Rating 6 - Okay. 44 out of 1004 reviews" "
Rating 4 - Poor. 23 out of 1004 reviews" "
Rating 2 - Terrible. 29 out of 1004 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Weiwei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a very lively neibghourhood, the hotel is very tasteful and the staff are super helpful.
Stayed 2 nights in May 2024
Response from Guest Services on May 24, 2024
Thank you for your feedback. We are glad you enjoyed your stay. Hope to see you back again soon!

10/10 Excellent

David, Hudson

Traveled with partner
Liked: Cleanliness, staff & service
Lovely property in a great area
Stayed 4 nights in May 2024
Response from Guest Services on May 23, 2024
Thank you! We are glad you enjoyed your stay with us. We hope to see you back again soon!

10/10 Excellent

Hadassah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Guest Services on May 22, 2024
Thank you! We are glad you enjoyed your stay with us. Hope to see you back again soon!

2/10 Terrible

Kazzandra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is very deceiving. Felt very unsafe and disappointed. Our shower was filthy and the water would pool up to your ankles. We had to shower with shoes on because it was slick and slimy. Seemed like the staff had never cleaned it before. Not to mention, other areas of the room was unclean and rusty. In order to have housekeeping, you had to book a day prior and we went to the front desk to get fresh towels and waited 2 hours for them to get delivered after reminding them. It seemed like there were hardly any staff members available and it seemed pretty empty. We tried to cancel our second night through Expedia and they were waiting to hear back from the hotel for confirmation. Of course, the hotel never got back to them and we were unable to get out of the second night. Front desk never greeted but the valet employees were friendly. There is also no self parking and a $35 fee for overnight parking. We will never come back here again and do not recommend. The town also seemed ghetto and there were police talking to a homeless man out front as soon as we pulled up. Would not recommend.
Stayed 2 nights in May 2024
Response from Guest Services on May 22, 2024
Thank you for sharing your recent experience with us and we sincerely apologize that your stay did not meet your expectations. We appreciate your feedback about the cleanliness of your room and timeliness of your towel delivery. That is certainly not our standard and we will be using your review as a training tool for our team. Thank you again for taking the time to provide us with your feedback.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First rate Hotel & staff . A beautiful Hotel with fabulous style ! A wonderful place to stay in Ybor City , great location. Great bar & restaurant ! All the services you would want in a great Hotel !!
Stayed 2 nights in Mar 2024
Response from Guest Services on May 21, 2024
Thank you! We are so glad you enjoyed your stay with us! We hope to see you back again soon!

10/10 Excellent

Stefanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed at Hotel Haya for one night. The staff was friendly and the hotel was clean. Hotel Haya had been remodeled very tastefully. The only issue we had was that we could hear people talking in the hallway at all times of the night.
Stayed 1 night in May 2024
Response from Guest Services on May 20, 2024
I do apologize about the noise. We are glad you still enjoyed your stay with us. We hope to see back again soon.

4/10 Poor

Audrey

Traveled with family
Disliked: Amenities, property conditions & facilities
Outdated rooms! Terrible beds! No coffee pot in room. Overpriced snacks and refrigerator items. Outrageous prices in the bar for wine and beer. Was there for a wedding. Dinner was terrible!!!! Had chicken and rice. No vegetable. Food was Luke warm! Only nice thing was the pool. Too few glasses in the room!!
Stayed 3 nights in May 2024
Response from Guest Services on May 22, 2024
Thank you for your feedback! We sincerely apologize that your stay was not up to our standards. We have addressed your concerns with our management team. We look forward to the opportunity to impress you in the future!

6/10 Okay

Ingrid Theresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. The dining, coffee shop and bar options are very good. The rooms were not the cleanest, by far. While the housekeeping staff was very pleasant, they neglected to mop the bathrooms daily (not at all during our 4 night stay!), we had to ask for clean washclothes, bath gel, and body lotion every day. We even tipped $5-$10 per day in hopes of getting minimal housekeeping without having to ask. The front desk staff was bland. They rarely greeted us upon entry and ext each day (we spent 4 nights here!). The bell staff, restaurant and bar staff, and security were all very pleasant. Consistently so. Just an FYI...while we were waiting on the trolley one afternoon, we heard a staff member from another bar state repeatedly on a phone call that he was picking up chicken from Publix to take to the manager at Hotel Haya, then going for a swim at the Haya pool. We later saw him the hotel pool, then a few hours later working security at the bar down the street. Is the Hotel Haya pool for the guests, or open to the public? Its was very crowded. Also, is the entry fee a chicken lunch to the manager?
Stayed 4 nights in May 2024
Response from Guest Services on May 22, 2024
Thank you for taking the opportunity to share your recent experience with us. We sincerely apologize for the inconveniences you encountered during your stay. Please rest assured this has been addressed with the team, and will be a learning tool moving forward. At Haya our guests feedback is very critical for our growth. Once again, I sincerely apologize for the inconvenience. We look forward to the opportunity to impress you in the future!

10/10 Excellent

Diamond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay wish I would’ve stayed longer. Next time will be an extended stay
Stayed 1 night in May 2024
Response from Guest Services on May 20, 2024
Thank you! We are glad you enjoyed your stay! Hope to see you back again soon!

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly but didn’t voluntarily give much info about hotel services or the area
Stayed 3 nights in May 2024
Response from Guest Services on May 20, 2024
I'm sorry to hear that. Thank you for your feedback. We hope you still enjoyed your stay and hope to see you back again soon.

10/10 Excellent

Kenneth

Liked: Cleanliness, amenities
Love the vibe
Stayed 1 night in May 2024
Response from Guest Services on May 20, 2024
Thank you! We are glad you enjoyed your stay! Hope to see you back again soon!

10/10 Excellent

Eliot

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Guest Services on May 15, 2024
Thank you! We are glad you enjoyed your stay! Hope to see you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Guest Services on May 15, 2024
Thank you! We are glad you enjoyed your stay! Hope to see you back again soon!

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Guest Services on May 15, 2024
Thank you! We are so glad you enjoyed your stay! Hope to see you back again soon!

10/10 Excellent

Rolfe, Worthington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Tampa, FL. The service is the best, and the restaurant is awesome.
Stayed 1 night in May 2024
Response from Guest Services on May 13, 2024
Thank you! We are so glad you enjoyed your stay! We hope to see you back again soon!

10/10 Excellent

August A Catarella

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is the ideal stay in Ybor. Situated right off 7th Ave, this location offers easy access to all the area nightclubs, restaurants, stores, and other attractions. The hotel itself is good value for your money, with plenty of onsite amenities including a pool, restaurant, cafe, and bar. The food, drink, and coffee are competitive with other neighborhood establishments and their Cuban sandwich is one of the best I've ever had! The staff were all super friendly and accommodating. Would return.
Stayed 2 nights in May 2024
Response from Mia Pierre Director of Hotel Operations on May 13, 2024
We appreciate you for taking the opportunity to share your kind review with us. Its a great feeling when our guests get the experience of Ybor City and the many amenities the hotel has to offer. We definitely look forward to many more visits. See you soon!

10/10 Excellent

Orieana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Guest Services on May 13, 2024
Thank you! We are glad you enjoyed your stay! We hope to see you back again soon!

8/10 Good

Rashawn

Liked: Property conditions & facilities
Stayed 3 nights in May 2024
Response from Guest Services on May 13, 2024
Thank you! We are glad you enjoyed your stay! We hope to see you back again soon!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Guest Services on May 13, 2024
Thanks! We are glad you enjoyed your stay! Hope to see you back again soon!

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Nice interior & customer service.
Stayed 3 nights in May 2024
Response from Guest Services on May 9, 2024
Thank you! We are glad you enjoyed your stay! Hope to see you back soon!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Services on May 10, 2024
Thank you! We are so glad you enjoyed your stay! Hope to see you back again soon!

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in May 2024
Response from Guest Services on May 8, 2024
Thank you! We are so glad to hear you enjoyed your stay! Hope to see you back again soon!

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Design and furnishings in my room were rather off modern and did not make for a relaxing setting. Think about what would make a traveler comfortable when walking into their room.
Stayed 2 nights in May 2024
Response from Mia Pierre Director of Hotel Operations on May 7, 2024
Thank you for taking the opportunity to share your experience with us. Our design is definitely different than most hotels. However, your feedback is truly appreciated to ensure a comfortable guests stay. Thank you for staying with us.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Mar 2024
Response from Front Desk on May 7, 2024
Thank you! We are glad you enjoyed your stay!

8/10 Good

Safiya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Mia Pierre Director of Hotel Operations on May 7, 2024
We truly appreciate you for sharing your review with us. We hope to welcome you back to Haya when travel brings you back to Tampa!

10/10 Excellent

Donnica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice hotel in the heart of Ybor City!
Stayed 1 night in May 2024
Response from Mia Pierre Director of Hotel Operations on May 7, 2024
We are so fortunate to be in the heart of Ybor City. We are also glad you got the opportunity to enjoy it. See you soon!

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Hotel. Excellent space. With a charming bar restaurant. Great Breakfast cafe. Room was comfy and modern. The only issue we had is being on the 7th ave side on a Saturday night with graduation parties. I would have chosen an interior facing room. I will book there again in the future!
Stayed 1 night in May 2024
Response from Mia Pierre Director of Hotel Operations on May 7, 2024
Thank you for sharing your feedback about your recent stay with us. I sincerely apologize for the distraction on 7th avenue but appreciate you for giving us another opportunity to serve you when travel brings you back to Tampa. We look forward to your visit!

10/10 Excellent

Lauriano

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super friendly and helpful. The service at the on site bar was excellent. The location was good and plenty of dining and drinking options around.
Stayed 2 nights in Apr 2024
Response from Mia Pierre Director of Hotel Operations on May 7, 2024
We enjoy reading great reviews about our staff service. We appreciate you for taking the time to share your experience with us.

10/10 Excellent

Haylee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mia Pierre Director of Hotel Operations on May 7, 2024
Thank you for staying at Hotel Haya! We look forward to welcoming you back soon!

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to find entrance at night
Stayed 1 night in Apr 2024
Response from Mia Pierre Director of Hotel Operations on May 7, 2024
Thank you for choosing Hotel Haya. We are so glad you had the opportunity to stay with us and also apologize for the difficulty finding the entrance. This opportunity was addressed internally to elevate the appearance to the hotel entrance. Overall, we appreciate your review and hope to serve you again.

2/10 Terrible

pamela, brandon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very bad experience that while our car was parked with the valet (there is no hotel parking) our car was badly vandalized and the valet manager said it would be taken care of with their insurance. After trying to get communications back and forth the ins company denied our claim. We were very disappointed as this is a very nice hotel. Would not recommend this hotel because of this,
Stayed 1 night in Jan 2024
Response from Mia Pierre Director of Hotel Operations on May 7, 2024
Thank you for taking the opportunity to share your recent experience with us. I sincerely apologize for your overall experience with valet. We strive to provide an exceptional experience but unfortunately have fallen short during an uneventful incident. Please rest assure this matter has been addressed internally. Please do not hesitate to contact the hotel for further concerns.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in May 2024
Response from Mia Pierre Director of Hotel Operations on May 4, 2024
We are definitely located in the heart of Ybor City. We are glad your stay was great with us and truly appreciate the time to share your review.

10/10 Excellent

Mounir

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Mia Pierre Director of Hotel Operations on May 4, 2024
We appreciate the time taken to share your review with us. We look forward to hosting you again!

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Mia Pierre Director of Hotel Operations on May 4, 2024
Thank you for choosing Hotel Haya. We are glad to hear your stay was enjoyable and look forward to many more visits.

10/10 Excellent

Rochelle-Love, Davenport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel felt so modern. The staff was helpful. The room was clean. One night was enough for me to have a good night there.
Stayed 1 night in Apr 2024
Response from Mia Pierre Director of Hotel Operations on May 7, 2024
Thank you for staying at Hotel Haya. It was a pleasure hosting you!

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mia Pierre Director of Hotel Operations on May 7, 2024
We are also glad you got the opportunity to enjoy your stay with us. We hope to see you soon!

10/10 Excellent

Timothy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Apr 2024
Response from Mia Pierre Director of Hotel Operations on May 4, 2024
I am glad you have enjoyed the ambiance of the hotel. We appreciate your review with us.

10/10 Excellent

Edward

Stayed 1 night in Apr 2024
Response from Guest Srevices on May 20, 2024
Thank you! We are glad you enjoyed your stay with us! we hope to see you back again soon!

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2024
Response from Mia Pierre Director of Hotel Operations on May 4, 2024
We are so glad to hear your stay was great! We appreciate your feedback and hope to see you again at Haya.

8/10 Good

Curt

Traveled with family
Liked: Cleanliness, staff & service
Room was a weird layout, poor water pressure, very loud at night, pool is mostly shaded, trolley very close, walkable to YBOR
Stayed 3 nights in Apr 2024
Response from Mia Pierre Director of Hotel Operations on May 7, 2024
Thank you for sharing the experience of Ybor City. We are so glad you got to enjoy the city and appreciate your feedback about the rooms. We look forward to many more travels.

10/10 Excellent

Geoffrey, Pittsboro

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Hotel Haya! The hotel and property were perfect. We will definitely come back again on our next trip to Tampa!!
Stayed 3 nights in Apr 2024
Response from Mia Pierre Director of Hotel Operations on May 4, 2024
I am very excited you have enjoyed your stay with us and will be coming back to visit Haya. We look forward to providing another perfect stay! See you soon!

10/10 Excellent

Fernando

Stayed 1 night in Apr 2024
Response from Mia Pierre Director of Hotel Operations on May 18, 2024
Thank you for taking the opportunity to share your recent review with us. We appreciate you for choosing Hotel Haya and look forward to welcoming you back again soon.

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just missing a coffee machine in the room, otherwise great accommodations. Need my morning, in the room, coffee.
Stayed 1 night in Apr 2024
Response from Mia Pierre Director of Hotel Operations on Apr 28, 2024
Thank you for choosing Hotel Haya. We appreciate your feedback about placing coffee in our guestrooms. Truly a great recommendation we will consider and address internally. Overall, we hope to see you again.

8/10 Good

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Mia Pierre Director of Hotel Operations on May 4, 2024
It was a great pleasure hosting you at Haya. We look forward to welcoming you back again.

6/10 Okay

Yanique, Spanaway

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Only having valet for parking was disappointing. Only to have valet park your car at multiple location off site was off putting. The hotel did not have ice machine for guest to access but you have to go to front desk. I also understand that many hotel do not have microwave in the rooms but to not have one microwave accessible to guest was ridiculous!
Stayed 5 nights in Apr 2024
Response from Mia Pierre Director of Hotel Operations on May 7, 2024
I truly appreciate you for taking the time to share your recent experience with us. Please rest assure this matter was addressed with the operations team to ensure this isolated matter does not occur again. We have a team in place who will deliver the amenities requested for our guests. We will definitely revisit this matter with the team. We appreciate your feedback.

8/10 Good

Jeffrey

Great location in Ybor, $35/day parking
Stayed 2 nights in Apr 2024
Response from Mia Pierre Director of Hotel Operations on Apr 28, 2024
Thank you for sharing your feedback with us. We look forward to welcoming you back again in the near future.

8/10 Good

Christopher

Was a comfortable stay.
Stayed 3 nights in Apr 2024
Response from Mia Pierre Director of Hotel Operations on Apr 28, 2024
We are so glad your stay was comfortable. We hope opportunity is given to serve you again.

10/10 Excellent

Katelyn

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just beautiful :)
Stayed 1 night in Apr 2024
Response from Mia Pierre Director of Hotel Operations on Apr 28, 2024
We appreciate you for sharing your kind words. Thank you for staying with us. We look forward to serving you again.

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a good area
Stayed 1 night in Apr 2024
Response from Mia Pierre Director of Hotel Operations on Apr 28, 2024
We are glad you got the opportunity to enjoy our wonderful hotel in the heart of Ybor City.

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place for families we enjoyed our stay
Stayed 1 night in Apr 2024
Response from Mia Pierre Director of Hotel Operations on Apr 28, 2024
I absolutely agree with you. We love seeing families here at Haya enjoying their stay with us. The amenities we have at Haya also allows the families to stay inside and enjoy the hotel. We are glad you have enjoyed your stay.