Outdoor pool

Reviews of GRAND HILAI TAIPEI

4.5 out of 5
GRAND HILAI TAIPEI
Nangang District Jingmao 1st Road,, No.168 Taipei City Taipei,, Taipei, Taipei

Reviews

9.4

Exceptional

Rating 10 - Excellent. 41 out of 53 reviews" "
Rating 8 - Good. 8 out of 53 reviews" "
Rating 6 - Okay. 1 out of 53 reviews" "
Rating 4 - Poor. 1 out of 53 reviews" "
Rating 2 - Terrible. 2 out of 53 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Chun Yu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area around still under construction, some buildings not yet opened. Limited restaurants open in late night, hard to find a pub for alcohols in 5-10 mins walking distance.
Stayed 3 nights in May 2024
Response from Director of Operation, Elite Chiang on May 19, 2024
Thank you for your feedback. We apologize for any inconvenience about the construction work near by the hotel. That will be the biggest shopping center and movie theater in the nearly future. We're also working on updating our information about nearby restaurants and bars. While there may be limited options late at night within a short walking distance, we're happy to provide recommendations if you let us know what you're looking for.In the meantime, we hope you're enjoying your stay.

10/10 Excellent

Chao, Costa Mesa

Liked: Cleanliness, amenities, property conditions & facilities
A new hotel with excellent breakfast buffet. The room is spacious and well appointed. The staffs are helpful and courteous. Overall, we have an enjoyable stay.
Stayed 1 night in Apr 2024
Response from Director of Operation, Elite Chiang on Apr 21, 2024
Thank you so much for taking the time to leave us a wonderful review! We're thrilled to hear that you enjoyed your stay at our new hotel.We're especially happy to hear that you found our breakfast buffet to be excellent. We take a lot of pride in offering a wide variety of delicious options to start your day. We're also glad you found your room spacious and well-appointed. Our goal is to provide a comfortable and relaxing environment for our guests.Finally, we're grateful for your kind words about our staff. They work hard to ensure every guest has a positive experience, and your feedback lets them know their efforts are appreciated.Thank you again for choosing our hotel. We hope to welcome you back again soon!

8/10 Good

Bihjyu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
New facility and great hospitality
Stayed 2 nights in Mar 2024
Response from Director of Operation, Elite Chiang on Mar 24, 2024
Thank you for sharing the wonderful review and nice to hear you enjoy the stay with us.

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property, amazing rooms, and friendly staff. Top notch smart features such as automatic blinds, bidet etc. The elevators are extremely quiet. Unfortunately the location is farther out from the Taipei city Center and any shopping. Even the closest convenience store was not that close which is rare in Taiwan. I would definitely stay here again!
Stayed 2 nights in Mar 2024
Response from Director of Operation, Elite Chiang on Mar 6, 2024
Thank you very much for the valuable and wonderful review for us. It's always the best way to encourage our team to move forward and sharp the better service to our value guest like you. Wish to see you soon in the nearly future.

10/10 Excellent

Reynaldo, Cary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel with 5 star service and amenities.
Stayed 1 night in Jan 2024
Response from Director of Operation, Elite Chiang on Jan 14, 2024
Many thanks for your review to us. We all look forward to your back anytime when next visit to Taipei.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
New
Stayed 3 nights in Jan 2024
Response from Director of Operation, Elite Chiang on Jan 10, 2024
Thank you for your review. Welcome back anytime when your next visit to Taipei.Have a nice day!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff nice/new facilities modern design comfortable stay and love it
Stayed 1 night in Dec 2023
Response from Director of Operation, Elite Chiang on Dec 5, 2023
Thank you for taking the time to share your wonderful feedback about your recent stay at our hotel. We are thrilled to hear that you had such an enjoyable experience and that you found our staff to be friendly and helpful, our facilities to be modern and well-maintained, and our overall design to be appealing. Your kind words are truly appreciated and will be shared with our entire team.Thank you again for choosing Grand Hilai Taipei. And we all look forward to seeing you again in the nearly future.

10/10 Excellent

Eiyu

Liked: Cleanliness, staff & service, property conditions & facilities
ルームサヴィースで軽食があると、遅く到着した時や,雨の日に出たくない時は便利かなと思います。
Stayed 4 nights in May 2024
Response from 運営総監 エリート・チアン on May 7, 2024
ルームサービスは、ホテルにとって重要な顧客サービスの一つです。軽食メニューを充実させることで、より多くのゲストに満足していただけるホテルを目指しましょう。今後もサービス向上に努めてまいります。

10/10 Excellent

Po-Hao, Taoyuan City

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well-trained services
Stayed 1 night in Apr 2024
Response from Director of Operation, Elite Chiang on Apr 14, 2024
Thank you for taking the time to leave a review about your recent stay at our hotel. We are thrilled to hear that you found our services to be well-trained! We work hard to ensure a smooth and enjoyable experience for all our guests, so your kind words are greatly appreciated.We hope to welcome you back again soon!

10/10 Excellent

傑宇

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
我覺得整體體驗很讚
Stayed 1 night in Mar 2024
Response from 營運總監 江彥澄 Elite on Apr 6, 2024
感謝您分享來台北漢來的體驗!我們也很開心能為您服務,期待您下次有空再回來享受。

10/10 Excellent

KUMI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from 運営総監 エリート・チアン on Feb 28, 2024
お客様より、お褒めの言葉を頂戴し、誠にありがとうございます。今後とも、お客様にご満足いただけるよう、努力を続けてまいります。

8/10 Good

HSUN

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from 營運總監 江彥澄 Elite on Feb 14, 2024
感謝您分享的評價!期望您在台北漢來享受最美好的時光與服務。祝您事事順心、龍年行大運!

10/10 Excellent

JONGMIN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
생긴지 얼마안되서 깨끗해요. 잘지내고 왔습니다.
Stayed 6 nights in Jan 2024
Response from Director of Operation, Elite Chiang on Jan 30, 2024
감사합니다!새로운 호텔이라 모든 시설이 깨끗하고 쾌적하시다는 칭찬에 감사드립니다.고객님의 긍정적인 후기는 저희에게 큰 보람입니다. 앞으로도 고객님께 더욱 편안하고 만족스러운 숙박 경험을 제공하기 위해 노력하겠습니다.다시 한번 저희 호텔을 이용해주셔서 감사합니다. 다음에도 기회가 되시면 꼭 다시 찾아주시길 바랍니다.

8/10 Good

An Chi Cathy

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
台北漢來還在試營運階段 所以目前還有2個餐廳未開始營業,餐廳選擇略少 room service也還沒提供。其他的部分大致都有水準以上。
Stayed 1 night in Jan 2024
Response from 營運總監 江彥澄 Elite on Jan 26, 2024
感謝您分享的評論!目前我們的餐飲正在積極籌備中,目前在一樓大廳酒廊也有提供中西式餐點給不同需求的旅客。在下一階段即將開始客房餐飲及兩家餐廳,還有全天候的三溫暖。敬請期待!

10/10 Excellent

TAIMING

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from 營運總監 江彥澄 Elite on Jan 22, 2024
感謝您對台北漢來大飯店的肯定!期待您下次繼續光臨。最近天氣轉冷也請注意保暖,祝您有美好的一天!

10/10 Excellent

Chia-Yu

Stayed 1 night in Jan 2024
Response from 營運總監 江彥澄 Elite on Jan 14, 2024
感謝給我們的肯定與喜愛!歡迎再次光臨。

8/10 Good

Chen

Traveled with family
Liked: Cleanliness, room comfort
房間裝潢味道重
Stayed 1 night in Jan 2024
Response from 營運總監 江彥澄 Elite on Jan 9, 2024
很抱歉因為氣味問題讓您感到不適,飯店開業至今也持續運轉24小時空氣清新機;如您下次有機會再訪,我們也能為您擺放在房內以提升您的舒適感。祝您有美好的一天!

10/10 Excellent

JunTa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from 營運總監 江彥澄 Elite on Jan 9, 2024
感謝您給我們的滿分評價!也期待您再次選擇台北漢來入住。

10/10 Excellent

Chih Yuan

Stayed 1 night in Dec 2023
Response from 營運總監 江彥澄 Elite on Jan 8, 2024
感謝您給予我們營運團隊的肯定!祝您新的一年事事順心。

10/10 Excellent

darhsiang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from 營運總監 江彥澄 Elite on Jan 6, 2024
感謝您分享的評分與肯定!祝您新年快樂。

10/10 Excellent

Hiroshi

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from 運営総監 エリート・チアン on Jan 3, 2024
この度は、当ホテルのサービスを高く評価いただき、誠にありがとうございます。お客様に快適にご利用いただけるよう、スタッフ一同、より一層のサービス向上に努めてまいります。またのご来店を、心よりお待ちしております。

10/10 Excellent

TOMMY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from 營運總監 江彥澄 Elite on Jan 3, 2024
謝謝您給予營運團隊最大的鼓勵!也選擇在這特別的日子裡和我們一起度過,祝您新年快樂!

10/10 Excellent

Hsiu-Ling

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from 營運總監 江彥澄 Elite on Dec 30, 2023
感謝您給我們滿分的評論!期待您再次光臨品味我們的服務。

10/10 Excellent

pochun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from 營運總監 江彥澄 Elite on Dec 30, 2023
感謝您的評價!期待您下次繼續選擇台北漢來。祝您新年快樂!

10/10 Excellent

TOMMY

Stayed 1 night in Dec 2023
Response from Director of Operation, Elite Chiang on Dec 24, 2023
Thanks for your valuable rating for us. We look forward your next visit again to the Grand Hilai Taipei. Merry Christmas!歡迎再次光臨台北漢來!聖誕節快樂

10/10 Excellent

KAI JEN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from 營運總監 江彥澄 Elite on Dec 16, 2023
感謝您的滿分評價!這是對我們所有營運同仁們最大的鼓勵。期待您下次繼續回來台北漢來體驗!

10/10 Excellent

SHAO CHIH

Stayed 2 nights in Nov 2023
Response from 營運總監 江彥澄 Elite on Dec 8, 2023
感謝您的評分!期待您下次再次光臨台北漢來。

10/10 Excellent

Chi chun

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is great, with a diversity of foods to choose from.
Stayed 1 night in Nov 2023
Response from Elite Chiang on Nov 29, 2023
Thanks for your lovely compliment with your breakfast hours. We all look forward your next visit with us.Have a good day!

8/10 Good

MING-XUN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
水壓較小!
Stayed 1 night in Nov 2023
Response from 營運總監 江彥澄 Elite on Nov 27, 2023
感謝您對於硬體使用上的提醒與建議!我們將會立即檢討確認,以期待您下一次能有更好的住宿體驗。祝您有美好的一天!

6/10 Okay

Verified traveler

房間很大不錯,但地點普通,停車場規劃有待加強,人員數值有好有壞。整體要做高端客群的話,還有太多地方需要改善。
Stayed 1 night in Nov 2023
Response from 營運總監 江彥澄 Elite on Nov 16, 2023
感謝您給我們提醒與改進的建議!台北漢來希望可以服務到每位旅客都能滿意的離開,關於稍早在和您電話聯繫中也詳實記錄下來每一樣您提及需要改善的地方,期待下次您的到訪能有更滿意的漢來體驗。

2/10 Terrible

yukai

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
花錢受氣
辦理入住房間還沒好在被晾在旁等待40分鐘.看其他客人辦理入住拿卡上樓.房間打掃不確實在洗手台附近有上一位客人修毛留下的毛髮.
Stayed 1 night in Nov 2023
Response from Elite Chiang on Nov 9, 2023
廖先生您好:很抱歉因為我們在服務上的疏失影響您本次旅程上的心情! 台北漢來一向都很重視每一位旅客,也期望客人都能滿意地離開。在此誠摯代表全體營運同仁向您致歉,希望未來還能有服務您的機會。如果廖先生願意與我聯繫,也期待您的來信告知:Email: elite.chiang@grand-hilai.com本週天氣即將轉冷,外出也請記得多加件衣服或外套。祝您有美好的一天!營運總監 江彥澄 Elite 敬上

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體很不錯
辦理入住跟退房等待時間有點久,而且大廳的座椅數量很少。其他部份都很滿意,尤其是三溫暖跟行政酒廊的服務員都很親切會主動給協助。硬體跟環境都很美。
Stayed 1 night in Nov 2023
Response from Elite Chiang on Nov 5, 2023
感謝您分享您此次的住宿體驗及給予我們建議! 我們將盡力調整在櫃檯的作業時間,期盼旅客能節省寶貴的時間能多體驗在台北漢來大飯店給予的服務。祝您有美好的一天!營運總監 江彥澄 Elite 敬上

2/10 Terrible

I-LUNG

Stayed 1 night in Oct 2023

4/10 Poor

siang-ning

Traveled with family
Disliked: Staff & service
不太好
辦理入住跟退房都需要等半個小時以上。服務人員感覺都很不熟悉作業流程,飯店雖然是新的,感覺地上灰塵蠻多的,希望之後能夠改善。
Stayed 1 night in Oct 2023
Response from GRAND HILAI TAIPEI on Oct 9, 2023
親愛的貴賓 您好:感謝您的寶貴意見,已向相關單位同仁轉達,並進行改善。再次謝謝您選擇台北漢來大飯店,並期待您再次蒞臨,見證我們的誠心與努力。順祝 安康 如意