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Reviews of Wyndham Garden Suzhou

4.5 out of 5
Wyndham Garden Suzhou
818 East Ganjiang Road, Jiangsu Province, Suzhou, Jiangsu

Reviews

7.8

Good

Rating 10 - Excellent. 40 out of 146 reviews" "
Rating 8 - Good. 64 out of 146 reviews" "
Rating 6 - Okay. 26 out of 146 reviews" "
Rating 4 - Poor. 11 out of 146 reviews" "
Rating 2 - Terrible. 5 out of 146 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Nelly, Kissimmee

Traveled with family and small children, Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel needs to be repaired and renovations. When I booked these 2 rooms paid for three people fee, and confirmed for 3 persons. When I checked in, the hotel front desk told me it doesn’t have room for three persons and said Expedia description is not correct. And let me the exact money.
Stayed 1 night in May 2024

4/10 Poor

Teresa

Didn’t realize the hotel was so “old”! The room is so dark, lights aren’t bright enough! We’ve decided to check out instead of staying overnight!
Stayed 1 night in May 2024

8/10 Good

HEQUN

Traveled with family
Liked: Cleanliness, staff & service, room comfort
This hotel was in a central location of Gusu. The check-in was streamlined and the staff are lovely. They helped to keep the luggages on the last day and even lent us their umbrellas. Double glaze windows are installed along the street side, so it is quiet at night. However, the faculties and carpets are bit old, part of the wall is not finished properly and some of the furnitures in the bathroom are broken.
Stayed 2 nights in Sep 2023

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel close to a metro station and Suzhou train station. Many restaurants and bars are around. It's nearby Guan Qian Shopping Street. Pretty convenient location. Staff is really friendly and helpful. Rooms are spacious and clean. I would definitely stay here again.
Stayed 2 nights in May 2021
Response from Marketing Communication Dept. on May 31, 2021
Thank you for taking the time to write such a helpful review of your recent stay with us. Wyndham Garden Suzhou is conveniently located at the Guan Qian Commercial area in Gusu District, Suzhou. Our hotel is high quality, cost-effective model. It’s close to The Humble Administrator's Garden and the Ping Jiang Street, about 300 meters if walk to subway station. We sincerely look forward to welcoming you back to the Wyndham Garden Suzhou and share more unforgettable memories with us!

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2020

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Thin walls (noise issue). I had a problem with hallway voices, voices in the next room, as well as ambient noise (bass) from nearby nightclub. With the voices from within the building, it’s almost as if the design amplified them or made them echo louder, ditto for the noise of closing doors on the rooms in my hallway. A truly terrible design for a hotel. Very little English spoken here, staff well meaning but it was hard even to check in, let alone deal with issues that came up. It shouldn’t be necessary to call the actual hotel manager in order to find someone with satisfactory English skills. Maybe I’m being unrealistic about hotels in provincial Chinese cities, though Suzhou is not exactly a small place. I had unusual problems with key card not working (electricity kept shutting off every few minutes, including once when I was in the shower) and perhaps as a related problem, the hotel safe gave me a “fail” message and would not open when I had a lot of valuables inside. Try explaining all that with only a translation app! I give hotel staff full credit for patiently trying to understand and help me out, but it was an unusually stressful and disappointing experience overall. This isn’t what international travelers/ Expedia users would expect. Noise problems aside, I’ve never encountered these issues before in years of international travel on several continents, including (on this trip) in other hotels in China.
Stayed 3 nights in Jan 2020

8/10 Good

Sally

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveler

Stayed 3 nights in Nov 2019

10/10 Excellent

Chee Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for visiting Suzhou
Very nicely designed hotel, especially the lobby, atrium and the main breakfast restaurant. Room also modern and comfortable. I’m very impressed and also love the location, being near the subway and plenty of eateries and shops just outside the hotel. Also even though it was in a busy area of Suzhou, noise isolation was superb!
Stayed 1 night in Nov 2019

10/10 Excellent

Pen-Chung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

8/10 Good

Ok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok. Near mrt station and some food places nearby. Not as new as expected but peaceful environment.
Stayed 2 nights in Jun 2019
Response from Kevin on Jun 19, 2019
Thank you for your comments and look forward to your next stay

8/10 Good

Verified traveler

Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean, comfortable
Location was fantastic. Minutes away from a main shopping area and also a metro stop. Very walkable to all areas. Staff is friendly, concierge is helpful and knowledgeable. Hot and cold tea on the lobby for convenience to travelers. Breakfast buffet was quality.
Stayed 3 nights in May 2019

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Old hotel
Place is old. Night scene is good.
Stayed 3 nights in Mar 2019

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

live2voyage, Washington dc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel. Great happy hour prices and food! Pool was a rooftop delight. The staff was especially helpful and friendly.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Good location, easy to get to and a lot of attraction within walking distance
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star charges, 3 star facility, 1 star service
We stayed in this hotel on the 9th of April 2018. At check in we found the front desk was in complete chaos. People came from all directions. The staff there were powerless to maintain any order and only responded to the loudest voices. The lady who served us was very unfriendly and rude. I noticed she wore a trainee tag. I was traveling with my parents and 2 other elderly relatives(all 80 plus years old) and we booked 3 rooms. We were put in rooms in 3 different levels even though we asked for rooms close to each other. When I came to my room, the first thing that struck me was the condition. The carpet was old and filthy. There were plenty of dirty yellow marks on the tiled floor and wall in the bathroom. The furniture were aged, discoloured and peeling. And then it came to a long list of things that were faulty. My basin was completely blocked and that I had to use the bathtub instead. The toilet wouldn't flush properly. The light switches on one side of the bed did not work. At check out we waited for a long time for someone to check the rooms before our deposit was refunded. It feels that the hotel did not trust its guests. The hotel is desperately in need of a full renovation. What's more disappointing is the unprofessional staff. Most of the girls at the front were trainees who didn't seems to know what they were doing. I helped with English translation as only one person spoke the language. An international hotel?

6/10 Okay

jimmy, australia

Disliked: Property conditions & facilities, room comfort
Good location.
Aircodition was not turning on as is still on spring but outside temperature is about 25 deg C. The room is very stuffy and unable to sleep at night.
Stayed 2 nights in Mar 2018

6/10 Okay

Wang

Disliked: Staff & service
Stayed 1 night in Jan 2018

6/10 Okay

Jane

Disliked: Cleanliness, property conditions & facilities
needs maintainance
AC is too hot for winter. Toilet leaking from shower cubicle making the whole floor very wet. Needs some maintance and upgrading. Location wise its good cos very near to shopping area
Stayed 2 nights in Dec 2017

4/10 Poor

YL, uk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were shocked
We were party of three and Expedia description say twin room with 2 double beds. When we arrived in the room it was two single beds. Went downstairs to talk to the reception she said this is the only rooms we have with two.beds. So it either Expedia is wrong with the description or the hotel gave the wrong description. LUCKY we only stayed 1 night.
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Max

Liked: Room comfort
Falls a bit short
4 Night business stay. Hotel not bad but fell short of my expectations for a 4 star hotel. Shower old & a bit mouldy & fittings worn. Hotel very large & took a while to find gym which was a bit inaccessible. Reception refused to change USD100 into local currency on two occasions, claiming that they did not have enough cash! Escalated it on the second occasion & got the change. My room faced a nightclub & large electric signs - block-out curtains shut out the light & luckily I sleep well!

8/10 Good

Jesse

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
I have stayed here many times over the years. Very convenient location. Near temple, pedestrian street, about 100 m away from subway. Plenty of restaurant, shopping and pubs around. Never lonely and lively neighbourhood. If you want to be in a quiet hotel, this is not for you.

4/10 Poor

Ivan, Miami, FL

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
less than average
I was there for 3 nights. In overall it is less than average hotel. It could be ok, for price of 30usd, but for 70usd you can find better. My major concerns are: - mold on bathroom floor - room door was not closing tightly, several times I had to leave the door open!!! - room service was not responsive - personal does not speak English well... - gated entrance to the hotel front door, so taxi driver could nit drop you off under the roof, and if there is rain, you can become wet.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Located right in the centre of the busiest place in Suzhou.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
Excellent location with comfortable room

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Kiat Seng, Singapo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location
Comfortable

10/10 Excellent

Shirley P.

Liked: Cleanliness, staff & service, room comfort
Elegant and fun
This hotel really is wonderful. The staff and the environment is just lovely. Would definitely return since it was in a very good location.

8/10 Good

corinne, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good hotel
Excellent hotel,for business especially.

6/10 Okay

mike, Canada

Liked: Cleanliness
It is a so so one..
It is in a good location. but service is not to four star yet.

8/10 Good

TLC, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, Good Room...but
Everything is almost perfect be it the room, location etc. The only difference in comparison with Younger (stayed earlier) is the additional service rendered by the staff. When asked to assist in getting a cab, they simply ask us to get from outside on our own. The doorman basically stands outside doing nothing like greeting, helping etc.

6/10 Okay

br, China

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
smelly but location is good
We ordered non Smoking room but we got a room with big smells. The location is great with a lot of shops nearby.

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tiger, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Located at the busiest shopping area of Suzhou

8/10 Good

Michael, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
I would definitely stay at this hotel again,staff and service were very good.The room was clean although the carpet needed a shampoo as a few stains.Only other thing was the shower door wouldn't close properly and the grouting around the bottom of the shower needs renewing otherwise a very comfortable stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD LOCATION

10/10 Excellent

Tenfeet, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class hotel. Excellent hotel service. Hotel received short notice from the Government Department which affected their electricity supply on that day we checked in. Staffs at the front desk were professional and absolutely patient. The only minuses are noisy honking of traffic (typical i China anyway) and loud merry makers (this is the busiest and central area of Suzhou). We came from Singapore and has high expectations and we are thoroughly won over. (We stayed in mid December, the low season period. We do not know if the services will be the same for peak period).

8/10 Good

JC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
A convenient place to stay
It is a convenient place to stay, but the bath room is wear and tear.

10/10 Excellent

TravelsALot, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - great location - great staff
Best location - close to bus line and shopping. Stunningly beautiful lobby. (Check out the luxurious women's bathroom off the lobby!) The ceiling in the hallways was low - hallways looked a little rundown and old-fashioned, but the rooms were modern. Our bathroom had a problem with the shower leaking - looked like a bit of mold growing on the wall tiles due to water damage. Very friendly and helpful staff - all speak some English. Extraordinary service. They upgraded us to a larger room for no charge.
Very nice room

2/10 Terrible

A.L.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
insensitive hotel management
The room we booked said to have a city view, but we were assigned a very small and land-locked room in which for travelers from a very different time zone like us who really need the daylight constituted a major discomfort. Is this the insensitivity of the hotel staffs at check-in or hotels.com fails us? Afterall we had a three nights stay, the hotel is mostly empty and is having its own promotion of big discount rate with room upgrade and other benefits. Also, there was a water leak from the bathroom shower area to the bedroom area which left a patch of wet carpet. There seemed to have no concern for the house-keeping department.