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Reviews of W Suzhou

5 out of 5
W Suzhou
Building 7 Suzhou Center, corner of Xinggang Avenue and Suhui Road, Suzhou, Jiangsu

Reviews

9.2

Wonderful

Rating 10 - Excellent. 56 out of 81 reviews" "
Rating 8 - Good. 14 out of 81 reviews" "
Rating 6 - Okay. 10 out of 81 reviews" "
Rating 4 - Poor. 0 out of 81 reviews" "
Rating 2 - Terrible. 1 out of 81 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Ran

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Unique designed lobby and lounge. Spacious rooms. The staff require a bit more training on check in and out,
Stayed 1 night in Mar 2024
Response from Daisy Chen on Apr 10, 2024
Hello, RanThanks for your recent review. We are sorry to hear that your stay experience was not perfect. We will follow your advice and focus on training our staff and provide a better service for you in the future. We look forward to welcoming you back soon.All the best,Welcome Relations Manager

6/10 Okay

Mark

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Person who checked us in was a disaster while I tried to check myself in as well as two other colleagues. The other two parties ended up in the wrong rooms and had to change. I had explained this to him clearly but he was going way too fast and not listening. Further, no cream in the container in the bathroom (a pain to call for more). Also, I expected more from the breakfast buffet in terms of fresh pastries. I had a day old croissant, which I did not expect from the W brand. I also felt the staff was not that attentive in this restaurant. The staff at the Chinese food restaurant on an upper floor the night before had been great.
Stayed 1 night in Nov 2023
Response from Daisy on Nov 11, 2023
Hello, MarkI am Sorry to hear of your challenges at our hotel, I'm personally also very disappointed to hear of your unsatisfactory experiences.Please reach out to our hotel phone, as your experience is not our usual standard. We appreciate your feedback; please rest assured that your feedback is a focus for us. We are looking forward to seeing you again soon.All the best,Welcome Relations ManagerJason Xu

10/10 Excellent

Xiaochen

Stayed 1 night in Aug 2023
Response from Daisy on Nov 11, 2023
您好，Xiaochen很荣幸收获您的满分好评，也非常感谢您在百忙之中分享您的入住体验。酒店三楼空中连廊，无缝连接苏州中心。此外酒店1楼WOOBAR 酒吧带您感受DJ现场炫音演出，4楼标帜餐厅带给您极自然的用餐体验， 34楼苏滟中餐厅让你悦享当下，悸动味蕾，37楼SOL37美食酒廊，带您一起感受影与光；冰与火；酒与食。欢迎随时回来，多多关注我们，期待再次相遇！

10/10 Excellent

Bernie

Liked: Cleanliness, staff & service, property conditions & facilities
An extraordinary stay. Suzhou is amazing and we picked a great place to enjoy it during Dragon Boat holidays. The recently opened dining experience on 37 floor was incredible. View of Suzhou lakes amazing as was the food and cocktails. So fresh and yummy. Staff service so good at all times. Perfection. Loved it.
Stayed 2 nights in Jun 2023
Response from Ugur Lee Kanbur on Jul 15, 2023
Hello, BernieThanks for sharing the love! Great to hear you had a amazing dining experience at SOL37.We are so happy to hear you had an EPIC experience.Looking forward to welcoming you back for more of our W Suzhou Luxury Lifestyle. Please do come visit again soon!ugaro W Best Regards, Ugur Lee Kanbur General Manager

8/10 Good

Dashan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Unbeatable location right next to the Oriental Gate and connected, walkable access to shopping malls and the lakeside. Hotel lobby is grand and fun. Staffs are helpful, friendly, and caring. Rooms are definitely hi-tech and hip - the giant moon-shaped accent light sets the tone. Scene-setting lights and full automated toilet. Bathtub is huge and bath salt is provided. Great vibe for a night out! However not so much if you had to work - the desk area wasn't well lit, and the chair was definitely not comfortable for work. This might be a me problem tho - not a hotel for work anyways! Also worth highlighting that each room comes with a proper HEPA air purifier, great for those who are COVID-concerned. Unfortunately the room for my first night stay had some plumbing issues (smelled bad), and some lighting/frosted glass didn't work properly. The staff were extremely caring and moved me to a different room for the rest of the stay. Really appreciated their help.
Response from Daisy on Nov 10, 2023
Hello Dashan: What an amazing review!Great to hear you had a fantastic experience at our hotel.I’ll be sure to pass along your compliments to the team.We look forward to more W experiences together, please do come visit again soon! W Best Regards,Ugur Lee KanburGeneral Manager Have a great day!

10/10 Excellent

Chloe

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best breakfast
Feels like family when arriving here. The service is fantastic, location is perfect, views are to die for and the breakfast and brunch are delicious!
Stayed 2 nights in Apr 2021
Response from Ugur Lee Kanbur on Apr 17, 2021
Hello Chloe, What an amazing review! I am so thrilled to hear you enjoyed your stay with us. We look forward to welcoming you back, please do come visit again soon! All the best, Ugur Lee Kanbur General Manager

10/10 Excellent

Janet

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Love my stay. It was perfect. Super comfortable and clean.
Stayed 1 night in Feb 2021
Response from laurie on Mar 9, 2021
What a fantastic review! It is an inspiration for all of my team to see that you enjoyed with us, We are looking forward to welcoming you back, stay safe and see you soon!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In room coffee (French press) is a mess and below expectations for such upscale hotel room
Stayed 2 nights in Nov 2020

10/10 Excellent

Emiliano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Bunny on Aug 26, 2020
Thank you for taking the time to share your W experience! It was a pleasure hosting you at W Suzhou, When you’re happy, we’re happy - I’ll be sure to pass along your positive experience to the team. We look forward to seeing you again.

10/10 Excellent

Andy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CP值很高
Very good location and very nice service
Stayed 1 night in Jul 2020
Response from Bunny Sun on Jul 31, 2020
What a fantastic review! It is an inspiration for all of my team to see that you enjoyed with us, We are looking forward to welcoming you back, stay safe and see you soon!

10/10 Excellent

Yizhou

Stayed 2 nights in May 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2020

10/10 Excellent

sabrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
As usual very good
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The interior design was amazing especially the bathroom, really relaxing bathtub with music ... the bed was great too. I don’t have anything which I dislike... and Overall was satisfied with everything.. The location was great too which connects to a Suzhou Centre n have metro n lost of restaurants.
Stayed 2 nights in Dec 2019

10/10 Excellent

Kyungmin

Stayed 1 night in Dec 2019

10/10 Excellent

NEBruno, From Boston loved Suzhou

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally clean, modern, great amenities. The staff was very friendly and always eager to help.
Stayed 3 nights in Dec 2019

6/10 Okay

Kin Wah Thomas

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A stupid actress
I was offering free breakfast during check-in on 29 Aug 2019. I went to take breakfast on 31 Aug (Sat) in TORO LOCO. However the waitress couldn't find my record of having free breakfast, so I tell her to check my free offering from your computer system. Ridiculously that she keeps on asking me the name of the check in-receptionist :( ? what? The waitress name is called Eva in TORO LOCO! Poor training, stupid response to customer!
Stayed 3 nights in Aug 2019

8/10 Good

Joe, Shanghai

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is great. Management is very good. Service still needs to be improved.
Stayed 2 nights in Aug 2019

10/10 Excellent

Zhong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Hamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Smell is bad and services are not good
Stayed 2 nights in May 2019

10/10 Excellent

M.M

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was disappointing that the power supply of the hair dryer was broken.
Stayed 1 night in May 2019

10/10 Excellent

P, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were very lucky and got upgraded to a very nice suite. Only wish the windows were clean on the outside so I can take better photos of the sunrise and the lake.
Stayed 2 nights in Oct 2018

10/10 Excellent

Io

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

sandy, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very comfortable, automatic toilet with heated seat. Good bar and restaurants
Stayed 3 nights in Sep 2018

10/10 Excellent

Seyeoun

Nice experience in Suzhou
It was good i tried late night meal , it was little bit expensive but really delicious I like hotel bar and service too good And spa!! Really nice service
Stayed 1 night in Sep 2018

10/10 Excellent

Adolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

10/10 Excellent

David, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
"W" for Will stay here again
Great hotel in an upscale area. Great view of the lake and the bar with DJ in the lobby gives it a young and fun feel.
Stayed 1 night in Jul 2018

10/10 Excellent

David, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with epic views
Fun experience, modern rooms and amenities. Great views. Great breakfast variety. Hard to beat the pool and spa view. Lobby is like a club - so great if you like that vibe. Not so great if you're looking for something quiet, but the rooms are quiet. Besides mall shopping and the Jinji Lake promenade there's not much to do around hotel. But it's not too far to the cultural side of Suzhou and the old streets.
Stayed 1 night in May 2018

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

peng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好，服务很周到
Stayed 1 night in Feb 2024
Response from Daisy Chen on Feb 19, 2024
尊敬的宾客，您好，非常荣幸得知您在苏州W酒店度过了一段美好惬意的时光，对我们的服务以及整体环境的满意是对我们最大的肯定。珍惜与您相遇的缘分。酒店标志性的“随时/随需服务”以及充满活力的W潮堂，始终致力于为宾客打造打破常规的惊喜体验。W酒店的每一位成员都期待与您重聚，并带来更好的服务体验。

6/10 Okay

ming

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Daisy Chen on Jan 9, 2024
尊敬的客人，感谢您选择入住苏州W酒店并为我们留下点评。我们很遗憾没能给您提供满意的住宿体验。欢迎您随时联系酒店总机热线分享更多具体入住细节，酒店期待聆听您的更多意见和分享。我们会不断进步，期待您的下次光临与监督！谢谢！

10/10 Excellent

shu yi

Stayed 1 night in Nov 2023
Response from daisy chen on Dec 5, 2023
亲爱的宾客，您好，很荣幸收获您的满分好评，也非常感谢您在百忙之中分享您的入住体验。酒店三楼空中连廊，无缝连接苏州中心。此外酒店1楼WOOBAR 酒吧带您感受DJ现场炫音演出，4楼标帜餐厅带给您极自然的用餐体验， 34楼苏滟中餐厅让你悦享当下，悸动味蕾，37楼SOL37美食酒廊，带您一起感受影与光；冰与火；酒与食。欢迎随时回来，多多关注我们，期待再次相遇！

10/10 Excellent

SZE WAI

Stayed 3 nights in Nov 2023
Response from Daisy on Nov 11, 2023
您好，SZE WAI很荣幸收获您的满分好评，也非常感谢您在百忙之中分享您的入住体验。酒店三楼空中连廊，无缝连接苏州中心。此外酒店1楼WOOBAR酒吧带您感受DJ现场炫音演出，4楼标帜餐厅带给您极自然的用餐体验， 34楼苏滟中餐厅让你悦享当下，悸动味蕾，37楼SOL37美食酒廊，带您一起感受影与光；冰与火；酒与食。欢迎随时回来，多多关注我们，期待再次相遇！

8/10 Good

gelin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Daisy on Nov 11, 2023
您好，gelin很荣幸收获您的点评，也非常感谢您在百忙之中分享您的入住体验。酒店三楼空中连廊，无缝连接苏州中心。此外酒店1楼WOOBAR 酒吧带您感受DJ现场炫音演出，4楼标帜餐厅带给您极自然的用餐体验， 34楼苏滟中餐厅让你悦享当下，悸动味蕾，37楼SOL37美食酒廊，带您一起感受影与光；冰与火；酒与食。欢迎随时回来，多多关注我们，期待再次相遇，期待您的满分好评！

10/10 Excellent

yu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
还不错
Stayed 2 nights in Jan 2023

10/10 Excellent

tahsuan

Stayed 1 night in Sep 2021

10/10 Excellent

LIYAN

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2020

8/10 Good

kinaster

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
早餐丰盛，但其他都没什么特别
Stayed 1 night in Sep 2020

10/10 Excellent

YUNG CHI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Bunny Sun on Jul 31, 2020
尊敬的宾客您好，非常感谢您入住W酒店并给予高分评价，期待在您再次莅临时，我们能为您带来更多W惊喜。

10/10 Excellent

I-TSANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
设计感的酒店！
位置优越，充满设计感的酒店！
Stayed 1 night in Jun 2020
Response from Bunny Sun on Jul 31, 2020
尊敬的宾客您好，非常感谢您入住W酒店和对我们的认可，期待在您再次莅临时，我们能为您带来更多W惊喜。

10/10 Excellent

Sumin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
전반적으로 만족스러웠던 W SUZHOU
직원들 너무 친절하고, 위치도 만족스럽습니다. 다른 부분들도 대부분 훌륭하다고 생각합니다. 다만 조식 레스토랑 식사가 약간 짜게 느껴졌습니다.
Stayed 1 night in Apr 2020

10/10 Excellent

Olli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

YEOHOON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
모든 면에서 만족스러운 컨디션. 피트니스와 수영장,조식,식당,룸 컨디션,어매니티 모두 만족스러웠음
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
除了第一天入住 让我等到5点半 其余还不错
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
细节需要提高
酒店环境不错 也比较新 员工也很热情。但是遇到两个事情我觉得是不应该发生的。1. 入住大约是当日下午3点多4点，酒店房间没有准备好，也没有备用的其余客房可以暂时休息。在等了约两个多小时后，还没有收到前台电话。一起问，原来房间早已准备好了，前台工作人员忘记通知我们了。2. 另外一朋友结婚预定的房间也遇到同样的问题，推迟到下午近6点才顺利入住。
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境舒適, 交通便利, 舒適
Stayed 2 nights in Nov 2019
Response from Bunny on Dec 3, 2019
尊敬的宾客，您好，非常感谢您选择苏州W酒店和对酒店的认可，很荣幸得知您在酒店度过了一个美好惬意的时光，W酒店的每一位成员都期待与您重聚，并带来更好的服务体验。

10/10 Excellent

King Sin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, good breakfast, acceptable service, convenient location, we overall satisfy our stay with W hotel.
Stayed 3 nights in Oct 2019
Response from Lion Li on Nov 7, 2019
Hello King Sin， Thank you for taking the time to share your W experience! I’m thrilled to hear you enjoyed your time here with our service & breakfast. We look forward to welcoming you back, so please do come visit again soon! All the best, Lion Li Assistant Director f Sales & Marketing