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Reviews of MALU Hotel Suwon

2.5 out of 5
MALU Hotel Suwon
33, Gohwa-ro 9beon-gil, Paldal-gu, Suwon, Gyeonggi-do

Reviews

7.8

Good

Rating 10 - Excellent. 53 out of 147 reviews" "
Rating 8 - Good. 51 out of 147 reviews" "
Rating 6 - Okay. 27 out of 147 reviews" "
Rating 4 - Poor. 5 out of 147 reviews" "
Rating 2 - Terrible. 11 out of 147 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Kambri

The two buildings made it confusing. Also, the entrance door button needs to be fixed so that it works every single time.
Stayed 1 night in May 2024
Response from malu on May 8, 2024
thank you for visiting our hotel. We will try to pay more attention to cleanliness and provide better service by referring to what you said. Thank you.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suwon doesn’t get the attention the city deserves and I think the pricing of this hotel reflects that as the rooms are cheap yet are very well presented. The reception staff were very accommodating too. I would certainly visit Suwon again and happily stay here again. Good job.
Response from malu on Apr 22, 2024
thank you for visiting our hotel and kind review it was great having you here :)hope to see you againhave a nice day

8/10 Good

Jervice O.

Traveled with group
Liked: Amenities, property conditions & facilities
Great room with lots of amenities, language barriers can be a bit challenging but the staff are nice and very amicable.
Stayed 21 nights in Mar 2024
Response from malu on Apr 1, 2024
Freut mich, Sie kennenzulernen, Sir.Vielen Dank für Ihre wertvollen Kommentare.Wir danken Ihnen zunächst für Ihren Besuch in unserem Hotel.Es gab eine Sprachbarriere, aber ich bin froh, dass Sie eine gute Reise gemacht haben.Ich hoffe, dass wir nächstes Mal eine bessere Reise haben.Ich werde versuchen, das Hotel zu verbessern.Vielen Dank.

10/10 Excellent

Jason

Stayed 3 nights in Dec 2023
Response from 마루호텔 on Jan 3, 2024
반갑습니다 고객님소중한 후기 감사드립니다.다음에도 이용부탁드립니다 감사합니다.

10/10 Excellent

Jason

Stayed 3 nights in Dec 2023
Response from 마루호텔 on Jan 31, 2024
반갑습니다 고객님. 좋은 점수와 소중한 후기 감사드립니다.반갑습니다 다음에도 더 좋은 모습으로 찾아뵙기 위해 노력하는 호텔마루가 되겠습니다.감사합니다.

10/10 Excellent

Norwing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Nov 2023
Response from 마루호텔 on Jan 3, 2024
반갑습니다 고객님소중한 후기 감사드립니다.다음에도 이용부탁드립니다 감사합니다.

8/10 Good

Henry

Traveled with family
Liked: Property conditions & facilities
직원이 조식에 관하여 오래된 빵 부터 먹으라고하여 매우기분이 않좋았음. 조식포함이라고 하긴 너무빈약한 빵, 계란 커피정도라 조식 제공 이라 할수없고 식빵은 기간이 지난것같음
Stayed 7 nights in Nov 2023
Response from Moon on Nov 26, 2023
안녕하세요 고객님일단 먼저 불편함을 느끼신 부분은 죄송합니다. 식빵은 유통기한이 길지 않아서 날짜 확인 후 바로바로 구매해서 넣어둡니다, 그러므로 유통기한 지난 빵은 전혀 제공 하지 않고 있으며 물론 조식 여부를 선택 하실 수 있지만 조식 개념보다는 저희는 서비스 개념으로 무료 제공을 하고 있습니다. 저희가 오해를 하게 끔 만들었다면 정말 죄송합니다하지만 오해하지 말아주시길 바랍니다. ... 좋은 하루 보내시고 좋은 일 가득하시길 바랍니다.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Moon on Nov 26, 2023
Thank you for using itHave a nice day

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, very good location as well!
Stayed 4 nights in Oct 2023
Response from Moon on Oct 24, 2023
Thank you for visiting. Please visit again next time you have a chance!!

2/10 Terrible

Seung Jung

Stayed 3 nights in Oct 2023
Response from Moon on Oct 24, 2023
안녕하세요 고객님.불편하신 부분이 있으셨다면 죄송합니다 .감기조심하시고 좋은하루 보내세요.

10/10 Excellent

Han

Stayed 1 night in Sep 2023
Response from Moon on Oct 13, 2023
Thank you for using us.If you have another chance, please visit us We will repay you with better service .

10/10 Excellent

AJAY

Stayed 2 nights in Sep 2023
Response from Moon on Oct 13, 2023
Thank you for using us.If you have another chance, please visit us We will repay you with better service -

6/10 Okay

Neville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from master lee on Oct 1, 2023
이용해주셔서 감사합니다.좀더 좋은 숙소로 거듭나도록 최선을 다하겠습니다.감사합니다.

10/10 Excellent

jinho

Stayed 1 night in Sep 2023
Response from master lee on Oct 1, 2023
이용해주셔서 감사합니다.좋은 숙소로 거듭날수있도록 최선을 다하겠습니다.감사합니다.

8/10 Good

Junheon

Stayed 1 night in Sep 2023
Response from lee on Oct 1, 2023
이용해주셔서 감사합니다.좋은 숙소로 거듭날수있도록 최선을 다하겠습니다.감사합니다.

10/10 Excellent

Yong

Stayed 1 night in Sep 2023
Response from lee on Oct 1, 2023
이용해주셔서 감사합니다.좋은 숙소로 거듭날수있도록 최선을 다하겠습니다.감사합니다.

2/10 Terrible

해진

Stayed 1 night in Sep 2023
Response from lee on Oct 1, 2023
이용해주셔서 감사합니다.좋은 숙소로 거듭날수있도록 최선을 다하겠습니다.감사합니다.

8/10 Good

훈희

Stayed 1 night in Aug 2023
Response from Moon on Aug 27, 2023
소중한 별점 감사합니다!! 0

10/10 Excellent

yen nee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
It's really clean and comfortable hotel, good to stay ,will recommend
Stayed 1 night in Aug 2023
Response from Moon on Aug 22, 2023
I'm glad you were satisfiedIf you come to Suwon next time, please stop by I'll repay you with better service -

6/10 Okay

TaHsin

Traveled with family
Liked: Staff & service
Directions: From Suwon Station, Exit 7 walk straight thru night market street for 600 meters to reach hotel. Service : There was a charge of early check-in before 4 pm but the staff allowed us check-in free-of-charge after waiting a while at the lobby (reached about 2 plus). Good and friendly. Limited English speaking but used translation apps to manage our queries. Checked out day we needed to leave before 7am but nobody was the counter so we left the keys and a note there. No daily clean up. Did not use or not aware of any room service. Value : Ok. Booked via Expedia. Wi-Fi: Free and decent Wi-Fi signal. Room : Level 9 room. Family Twin Room. 1 Double Bed and 1 Single Bed. Window view was neighboring buildings. Able to fit in 3 medium luggage. TV was local pay channels. Heater Aircon Fridge Kettle worked ok. Toilet/bathroom was spacious. Room was near level lift. Dark alley. Food/ Pantry area: No restaurant seen. There was a pantry area on level 2. Sleep Quality: Good. No serious disturbance. Laundry: There were no washing machines in the room. Cleanliness: Decent. No major issue. Location: Good. Walkable and close to night market and shopping area. Overall : Stayed 3 nights.. OK Budget stay in general.
Stayed 3 nights in Jul 2023
Response from M_O_ON on Aug 6, 2023
Hello, this is Maru Hotel.From 02:00 to 08:00, it seems that the desk is closed, so it seems to have caused inconvenience. I'm sorry, but I'm glad you had a good time.

10/10 Excellent

YEE SEONG

Liked: Cleanliness, staff & service, property conditions & facilities
This property is convenient to all amenities and facilities including buying food. Staff is very friendly and respond very well to my request. The Hotel is about 10 minutes walk from the station.[ exit 11]. Will come back to this hotel in the future.
Stayed 3 nights in Jul 2023
Response from lee on Jul 10, 2023
반갑습니다 고객님투숙기간동안 편안한 이용이 되셨다니 감사드립니다.앞으로도 수원을 방문하시는 일이있다면,언제든 환영인사를 드리며, 추후에도 수원을 방문하실때에는 저희 마루를 기억해 주시면 감사하겠습니다.

6/10 Okay

Anthony

Stayed 1 night in Jun 2023
Response from lee on Jul 10, 2023
이용해주셔서 감사합니다.

2/10 Terrible

Erik

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
This hotel is horrible. It's dirty, dusty, stains everywhere. Let's start with the check-in I was waiting around 10 minutes for one person to come to the reception. Check-in was fast and then when I came into the room it was not good. It was dust everywhere what customers are not touching. Table had so much different stains I didn't want to put anything on it, it was just disgusting. Sheets had stains, towel had one big black stain, I needed to clean toilet seat because there was something on it. So whole experience is just super disappointed only good thing is I was there only for one night. I don't know how this hotel can operate in Korea maybe in some third world county yes but not in Korea.
Table
Stains on the sheet
Probably more then one year of dust
Wall
Stayed 1 night in May 2023
Response from 마루호텔 on May 9, 2023
소중한리뷰 감사합니다청결문제로 인하여 죄송합니다.다음번에 오실때는 청결을 유지하여 고객님을 맞이하도록하겠습니다.좋은하루보내세요

4/10 Poor

Young Sang

Stayed 1 night in Mar 2023
Response from master lee on May 5, 2023
편안한 투숙이었길 바랍니다.감사합니다.

10/10 Excellent

yunkyoung

Stayed 1 night in Mar 2023
Response from master lee on May 5, 2023
편안한 투숙이셨길 바랍니다.감사합니다

2/10 Terrible

Naruephon

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from master lee on May 5, 2023
좀더 자세한 피드백을 주시면 더욱더 좋았을것같습니다.향후에도 더욱더 좋은 객실을 안내드리도록 하겠습니다.감사합니다.

10/10 Excellent

JONGCHEOL

Stayed 1 night in Jan 2023

10/10 Excellent

HEESUNG

Stayed 1 night in Jan 2023

8/10 Good

Dean

Liked: Cleanliness, staff & service
Not a bad stay for the cost. The staff were friendly and the room was a good size for the price. The room wasn’t serviced a couple of times during the stay and the cleaners also left the window open a couple of times, leading to loads of mosquitoes in the room.
Response from GM P on Jan 17, 2023
이용해주셔서 감사합니다.

8/10 Good

Connie

Traveled with group
Liked: Staff & service, amenities
We stayed here for 2 nights. The staff was really friendly and check in was a breeze! The beds were clean but the bathroom/sink area/tables could have been a little cleaner. The area is one street over from the super crowded night life, but it was quiet in the hotel! The only problem we experienced was a drunk person banging on our door and ringing the doorbell at 4:45 in the morning. Really good location. About a 10 minute walk from Suwon Station. 20-30 minutes by bus to the Hwaseong Fortress area. Good price!
Stayed 2 nights in Sep 2022
Response from GM P on Jan 17, 2023
이용해주셔서 감사합니다.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 Nights Stay
I particularly like the sink outside the toilet but there was no hand soap dispenser. The shower was great with proper body soap, shampoo and hair rinse. The hotel gave only 1 large towel and 3 small face towels for triple sharing room. On our first night stay, we asked for 2 more large towels and were given at the counter. On our 2nd night, we asked again but were given small towels through room service. If hotel welcomes international guests, it will be good to keep to international standards. Also, it will be good to have a chair in the room. For those who like firm bed, here is a soft bed with thin pillow. However, I’m disappointed to see so many filthy and smelly places with unsightly cigarettes butts everywhere and plastic bags of not properly tied up trash and food remnants piled up in the streets of Suwon and even Seoul? Why aren’t they kept in bins?
Stayed 2 nights in Sep 2022
Response from p on Jan 17, 2023
이용해주셔서 감사합니다. 지적해주신 부분은 개선토록 하겠습니다. 감사합니다.

8/10 Good

Loren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from gm on Aug 2, 2022
이용해주셔서 감사합니다.

8/10 Good

Delaney, Barrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2022

10/10 Excellent

Hongseok

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay near Suwon Station
I had a wonderful, cozy, comfortable stay here. The price was also affordable.
Stayed 1 night in Dec 2021
Response from gm lee on Jan 6, 2022
좋은평가 이용해 주셔서 감사드립니다. 평안한 객실이 되도록 향후에도 지속적인 관리를 하도록 하겠습니다. 감사합니다.

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a really good little hotel, fantastic location!
Stayed 2 nights in Nov 2021
Response from hawoo on Nov 22, 2021
thank you. we hope to see you again !!

10/10 Excellent

Young Sun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021
Response from hawoo on Aug 5, 2022
이용해주셔서 감사합니다.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foreigner
Very nice and clean!! Thank you for a great experience!
Stayed 2 nights in May 2021
Response from 백진호 on May 31, 2021
Good morning? customer Thank you for using our hotel.^^ Thank you for the good evaluation and please come back again next time...

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from 백진호 on Mar 29, 2021
Natalie님 안녕하세요? 저희 호텔을 이용해주셔서 감사합니다.^^ 좋게 평가해 주셔서 너무 고맙습니다. 앞으로도 더욱 노력하는 마루가 되겠습니다.

8/10 Good

Albert

Disliked: Room comfort
hard beds
the mattresses were hard as a rock
Stayed 1 night in Jan 2021
Response from 백진호 on Jan 19, 2021
Good morning? customer Thank you for using our hotel.^^ The bed must have been uncomfortable during your stay.... First of all, I apologize. For the amenities of our hotel We will do our best to supplement it through overall inspection. Thank you.

10/10 Excellent

Hongseok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from 마루호텔 on Nov 3, 2020
저희 호텔을 이용해주셔서 감사합니다.^^ 이렇게 좋게 표현해주시니 정말 고맙습니다. 더욱 노력하는 마루가 되겠습니다.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Staff speak English and Korean. Very friendly, looks after items and room is clean with everything you possibly need if you brought nothing there!
Stayed 1 night in May 2020
Response from 백진호 on Jun 1, 2020
Hello, customer? Thank you for using our hotel. ^^ In addition, thank you again for the good evaluation of the hotel. If you visit Suwon in the future, please visit us.

10/10 Excellent

Barbara, Bensalem, PA

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Will use Mali again when I’m in Suwon the next time.
Stayed 1 night in Sep 2019
Response from 마루호텔 on Feb 28, 2020
Hello, Barbara? Thank you for using our hotel. How comfortable were you while you were? Thank you for your detailed and sincere evaluation even though it is a busy time. We were happy to meet you and hope to see you again next time.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised, would stay again
Very clean hotel and very nice. The lady at the front was very kind and let me borrow an umbrella. Overall, everything here was good. It is about a ten minute walk from the station. There are a lot of bars and restaurants around the area too. There's also a happy hour at the bar/restaurant at the top of the hotel, which has a decent view and good beer selection.
Stayed 1 night in Sep 2019
Response from 마루호텔 on Sep 19, 2019
Hello, customer? Thank you for using our hotel. ^^ How comfortable were you while you were? Thank you for your detailed and sincere evaluation even though it is a busy time. We were happy to meet you and hope to see you again next time.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location to restaurants,cafes and to local market nearby. Clean and comfortable room
Stayed 4 nights in May 2019
Response from 마루호텔 on Jun 14, 2019
Hello, customer? Thank you for using our hotel. ^^ I am so happy that you were comfortable during your revelry. Please visit again next time to make good memories ...

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Our stay was great! The workers were very sweet and although they didn’t speak much English they tried their best to help us out. Would definitely recommend this place.
Stayed 1 night in Dec 2018
Response from 마루호텔 on Dec 29, 2018
Thank you for using our hotel. Thank you for understanding the small inconvenience in the broad sense and for remembering and praising good things. I am very satisfied with your heart because of your good evaluation. I will always strive to be a hotel that develops and evolves with your evaluation. thank you. Always healthy. I look forward to seeing you again next time.

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not family friendly. Extra charge for blankets.
I booked a 2 floor loft that was advertised as queen and a sofabed. We were a family of two adults and two small children so it seemed fine. I specified 4 people in our part during the booking. The hotel itself is nice enough but the bed was possible a full/double size. It was definitely not a queen because that is what I have at home and I could tell it wasn’t the same size. The sofa bed itself was agreeable but there were no blankets for the sofa bed. I went to the front desk and they said that I needed to pay extra for more blankets! I told them that I had selected the room because it had two beds and had noted we were a party of 4 but they said extra blankets for the sofa bed are an extra 10,000 won charge. Ridiculous. This isn’t a family friendly place. It is more of a single traveler, couples spot. The bathroom has see through glass-type walls so everyone can see what the person is doing inside. Also the hotel welcome pack had condoms inside, which could be useful but not welcomed when your kid opens it up and asks about it.
Stayed 1 night in Oct 2018
Response from 마루호텔 on Oct 11, 2018
Hi, Customer. First of all, I'm so sorry to hear that you're uncomfortable. We have a double bed and a double sofa bed. If two or more people stay, a separate charge of 10,000 won will be made. You were very uncomfortable because you didn't get enough instructions about the context. I'm sorry, it's our hotel staff's fault that we haven't fully explained to you. We apologize for the inconvenience caused by the presence of a condom and bathroom glass. The hotel has taken this advice and is looking for a way to make a separate mask for it. I'm sorry I don't feel comfortable with better service. I will try to make the hotel more satisfying by supplementing the deficiencies. I sincerely apologize for using our hotel. Thank you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from 마루호텔 on Jun 22, 2018
Anonymous 님 우리 마루호텔을 방문해주셔서 진심으로 감사드립니다. 소중한 리뷰도 고맙습니다. 또 방문해주시길 희망합니다^^

6/10 Okay

Hector

Stayed 1 night in Jun 2017
Response from 마루호텔 on May 28, 2018
불편한 부분이 있어서 마음이 상하셨나 봅니다.ㅠㅠ 다음엔 여러가지 부족한 부분들을 보완해서 편하게 쉬어갈 수 있는 좋은 호텔이 될 수 있도록 최선을 다하겠습니다. 다음에 또 오세요~^^ 고맙습니다~

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Real
Stayed for 3 nights. Given four towels and when I asked for a towel, was given 2 towels lol Staff was rude but the location and the facility was good
Response from 마루 on May 11, 2018
Anonymous님ㅠㅠ 직원의 불친절함으로 마음이 많이 상하셨네요~ㅠㅠ 정말 죄송했습니다. 다시는 이런 일이 없도록 더 노력하는 마루가 되겠습니다. 다음에 또 꼭 들려주세요 고맙습니다^^

8/10 Good

JONGTAE, Ulsan

Stayed 1 night in Apr 2024
Response from 마루호텔 on May 12, 2024
안녕하세요 마루호텔입니다소중한 후기 감사합니다.늘 청결과 좋은 서비스를 위해 노력하겠습니다.좋은 하루 보내세요.