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Opiniones de Fairfield Inn & Suites by Marriott Lake Charles Sulphur

2.5 out of 5
Fairfield Inn & Suites by Marriott Lake Charles Sulphur
2615 Ruth St, Sulphur, LA

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 97 de 274 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 85 de 274 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 46 de 274 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 23 de 274 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 23 de 274 opiniones" "

8.0/10

Limpieza

8.6/10

Servicio y personal

7.0/10

Servicios

7.6/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

ADALBERTO

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
MUY SUCIO
NO ME QUEDE EN EL HOTEL DEBIDO A QUE ESTABA EXAGERADAMENTE SUCIO, CON CUCARACHAS Y ROPA DE CAMA PERCUDIDA,
Se hospedó 1 noche en diciembre de 2018

8/10 Bueno

Andrea

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2018

10/10 Excelente

Glorimar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bueno!!!
Súper buen servicio. Muy cerca de mi entrevista/adiestramiento. Muy conveniente.
Se hospedó 2 noches en julio de 2017

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Respuesta de Sarah, el 7 dic. 2013
Thank you for your four star response!

10/10 Excelente

Stacey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en enero de 2024

10/10 Excelente

Ronnie

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy fast check in. Front desk clerk was excellent
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Dena

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Whitney
Whitney was the sweetest and so helpful! She even came check something in our room when we thought the AC wasn’t working. If only all people were this kind!
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Samuel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel Review
The clerk at the front desk, Carlos, was great. Friendly, courteous, helpful and customer service oriented. The room was clean and impressive. I would highly recommend staying here.
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en junio de 2023

8/10 Bueno

Denise

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Would recommend
Had no issues except we checked in at 3PM and went straight to the pool and there were no towels in the pool area. Had to use towels from the room and it was hard to find staff to get them replaced when we were ready to take a shower. Other than that, the hotel was very nice and clean and great location. Had a great stay and would definitely recommend.
Se hospedó 1 noche en junio de 2023

2/10 Terrible

Jeremy

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en abril de 2023

2/10 Terrible

Daniel

Viaje familiar
No le gustó: Condiciones de la propiedad
Booked only cause it had a pool and it was close and the AC blew hot air
Se hospedó 1 noche en abril de 2023

6/10 Aceptable

Tommy

Viaje de negocios
Le gustó: Limpieza y condiciones de la propiedad

10/10 Excelente

David and Carol

Se hospedó 2 noches en marzo de 2023

2/10 Terrible

Teresa

Se hospedó 1 noche en marzo de 2023

6/10 Aceptable

Miguel

Viaje de negocios
No le gustó: Servicios
Some what
Se hospedó 2 noches en febrero de 2023

4/10 Malo

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Uh...no, just no.
The staff was helpful but there is only so much they can do. Pool was closed and judging by the sign on the door it wasn't just this week. Coolers for purchasing beverages was completely empty. Morning breakfast was absolutely pathetic. Nothing in the oatmeal crock pot, and never was, only those yellow round fake egg things and a never used and empty sausage container. The only fruit available was super small delicious apples, one kind of cold cereal etc. Our tv didn't work and went to call front desk and the phone didn't work, so went to the front desk for help. David came up and tried it and then went to get a new remote and that one didn't work either. Phones were out for the whole building although surrounding areas all had phones. He offered us a new room but after a 10 hours driving and our stuff already unpacked, we declined. The bed was comfortable and the room was clean.
Se hospedó 1 noche en febrero de 2023

6/10 Aceptable

Kelly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Horrible beeping sound coming from laundry room
I stayed in room 108 right next to the laundry room. Throughout the night there was a beeping coming from the laundry room every 15 seconds and we could not get it to shut off. I slept not a wink. Hotel staff Crystal was amazing but will not stay at a hotel that does not take in consideration for annoyances like this that can be extinguished.
Se hospedó 1 noche en enero de 2023

2/10 Terrible

David

Viaje familiar
No le gustó: Servicio y personal y servicios
Charge twice for the room, paid to expedia, then at the hotel ask for credit card to hold deposit and take me out from the card another notgh. Pool doesn't work and no notify before purshase night, cery poorr breakfast

8/10 Bueno

Nikki

Se hospedó 1 noche en enero de 2023

2/10 Terrible

Prakash

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad

4/10 Malo

Donald

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza
Went into assigned room to look it over and in the refrigerator was leftover rotting food. They had to clean another room for us to stay in. That room was not exceptionally clean but at the end of a long day we chose to stay! The two women at the desk were friendly and helpful!
Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Alan

Se hospedó 1 noche en noviembre de 2022

10/10 Excelente

Samantha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en julio de 2022

10/10 Excelente

Richard

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place to stay!
By far the nicest staff of any hotel on our trip! I highly recommend this place very clean and comfortable.
Se hospedó 1 noche en mayo de 2022

2/10 Terrible

melissa

Viaje familiar
No le gustó: Servicio y personal
Worse experience
Wa first give a key to another persons room, walked in on them… then when went back down they tried to charge my card like 5 more times rafter I had already pains for my room in full & then they gave someone else our room key and they walked in on us…..
Se hospedó 1 noche en abril de 2022
Respuesta de Kathy, el 6 may. 2022
I do apologize for your issues you had at our hotel. We are working very hard to fix any and all of your issues from happening in the future. Again, I do apologize, I hope you would be willing to try us again. We would like to give you a better impression of our hotel.

8/10 Bueno

ruth anne

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en abril de 2022

6/10 Aceptable

Azucena

Se hospedó 1 noche en marzo de 2022

6/10 Aceptable

DEIRDRE

Viaje en grupo
Le gustó: Servicio y personal
Rooms not ready or soap?
Se hospedó 1 noche en marzo de 2022
Respuesta de Kathy, el 6 may. 2022
I apologize that your room was not ready on time for check in, we are working with housekeeping on time management. As for the soap, if you are referring to the bars of soap, we are no longer putting those in the room. If we have them, we will use what we have till it is gone. Again, I apologize that you were not satisfied with your stay.

2/10 Terrible

Traci

Se hospedó 1 noche en marzo de 2022

6/10 Aceptable

Renee

Viaje en grupo, Viaje familiar
Le gustó: Condiciones de la propiedad
No le gustó: Servicios
Nothing
Se hospedó 2 noches en marzo de 2022
Respuesta de Kathy, el 6 may. 2022
Renee, Thank you for staying at the Fairfield Inn in Sulphur. We appreciate your feedback.

10/10 Excelente

Meaghan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel for short stay
Se hospedó 1 noche en marzo de 2022
Respuesta de Kathy, el 6 may. 2022
Meaghan, Thank you so much for staying at Fairfield Inn in Sulphur. We are happy to hear that you enjoyed your stay. We hope the next time you are in town you will stay with us.

2/10 Terrible

Charwanda

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en julio de 2021

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good hotel for budget.
Se hospedó 1 noche en julio de 2021

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was welcoming and efficient. The room was clean and tidy with minimal furnishings.
Se hospedó 1 noche en junio de 2021

6/10 Aceptable

Dana

Viaje familiar
No le gustó: Limpieza
The room bathroom was not clean. When leaving the next day, I used the bathroom near the lobby and there was no toilet tissue or paper towels.
Se hospedó 1 noche en junio de 2021

6/10 Aceptable

Cindy

Viaje familiar
Le gustó: Servicio y personal
The hotel was run down. Did not have enough clean towels. Pool heater was broken so indoor pool was freezing.
Se hospedó 2 noches en junio de 2021

4/10 Malo

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Limpieza
Disappointed
Room was not up to the Fairfield Inn standards. Numerous pillows literally looked like they had been used to mop the floors they had so much dirt and grime on them. Luckily my two kids brought pillows with them so we had enough for our stay. Food was leftover from the previous persons' stay in the refrigerator. Bedding had hair in it. A flossing pick was lying on the floor near one of the beds. Only had 2 towels in the bathroom for a 4 person reservation. Called to get extra towels, received them right away, but then room service cleaned the room the next day and only left us 2 towels again. Searched high and low for a mid-tier hotel in the Lake Charles area and feel I got ripped off. Can't imagine what the $120 a night hotels looked like if this is what $250 a night got me. Very disappointed.
Se hospedó 2 noches en mayo de 2021

4/10 Malo

Cliente verificado

Viaje de negocios
Le gustó: Condiciones de la propiedad
No le gustó: Limpieza
Room is good. Bathroom had mold on shower curtain. No hand towels in room.
Se hospedó 1 noche en mayo de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en abril de 2021

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Linen shortage
There was a shortage of face towels I could see mold and mildew inside The clear knob on bathtub .. just looked dirty Bed was not as comfortable as other Fairfield’s I’ve stayed at Front desk was friendly and accommodating The mobile key site was not working
Se hospedó 2 noches en abril de 2021

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Servicios y condiciones de la propiedad
No le gustó: Limpieza y servicio y personal
Property is difficult to get to due to location. Staff is inconsistent from rude/ unprofessional to very good. When I was checking out I asked for a paper receipt she said she couldn't do it if I need it I need to wait for the regular person to come back.
Se hospedó 1 noche en marzo de 2021

10/10 Excelente

JAG, Hackberry

Le gustó: Limpieza y servicio y personal
The rooms were clean, the bed was so comfy and the staff was very courteous.
Se hospedó 1 noche en julio de 2020
Respuesta de Ruth , el 23 ago. 2020
Thank you so much for staying with us at the Fairfield Inn and Suites in Sulphur! We appreciate you taking the time to share your experience. Our beds are very comfy. I hope you come back and stay with us again. If I can help you in anyway please feel free to reach out. Have a GREAT week, Ruth Wilburn Hotel Director

8/10 Bueno

Michael S

Se hospedó 6 noches en julio de 2020
Respuesta de Kathy , el 28 jul. 2020
Thank you for staying at the Fairfield Inn and Suites in Sulphur. I see you were not to happy with the pool, we strive to give 100%. If there is anything we can do let us know. Thank you for taking the time to fill out this review, we look forward to seeing you again. Thank you Kathy Fredrick, Front Desk Supervisor.

6/10 Aceptable

Donald

Viaje en grupo
Le gustó: Servicio y personal y condiciones de la propiedad
Room was just ok. And something in the room, made my sinuses start running and running. Maybe the sanitizer, or whatever they used to clean the room.
Se hospedó 2 noches en junio de 2020
Respuesta de Ruth , el 6 jul. 2020
Thank you for staying at the Fairfield Inn and Suites Sulphur. I hope you are feeling better. We strive to provide a clean and safe place for you and your guests. Thank you for taking the time to leave us a review! We hope to see you again the next time you are in the area. Warmest regards, Ruth Wilburn Community Manager

8/10 Bueno

Chance

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2020
Respuesta de Ruth , el 6 jul. 2020
Thank you for staying at the Fairfield Inn and Suites and thank you for taking the time to review our property! We are very happy you enjoyed your stay and hope to see you again next time you are in our area. Warmest regards, Ruth Wilburn Community Manager

6/10 Aceptable

Robert, Waco, Tx

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I assume that due to the Covid they didn't have the breakfast. Not sure why they couldn't't offer fruit of wrapped muffins. They did offer food from the pantry for sale. Not sure that this makes any since other than to add to the bottom line for Fairfield.
Se hospedó 1 noche en junio de 2020
Respuesta de Ruth, el 24 jun. 2020
Good morning Robert. Thank you for staying at the Fairfield Inn this weekend. I am sorry we do not offer breakfast at this time. We are taking precaution and special care to protect guests and employees from the deadly spread of Covid19 and do not have breakfast service for the protection of all. We do appreciate hearing from you. Have a wonderful week. Ruth Wilburn Community Manager

6/10 Aceptable

Torkild

Se hospedó 1 noche en febrero de 2020

10/10 Excelente

Eva

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en febrero de 2020