评分基于 1,060 条真实点评
4.2 客房清洁度
4.1 服务和员工
3.9 客房舒适度
3.8 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年5月30日 发布在：Expedia
Overall our stay was good, the only problem was the road to get there, it should really be fixed.
用户：真实旅客
发布日期：2024年5月24日 发布在：Expedia
酒店管理层的评论
2024年5月28日，回复：酒店管理层 LVR Representative
Thank you for your perfect rating, Michele! We are thrilled to hear that you enjoyed your stay with us and should you have any questions or concerns, please do not hesitate to reach out to us. We look forward to hosting you again!
用户：真实旅客
发布日期：2024年5月19日 发布在：Expedia
Good amenities, and probably used to be very nice. It’s still good, but this hotel could use a facelift and the addition of a bar/restaurant to become great. Free breakfast was advertised but actually not included.
酒店管理层的评论
2024年5月21日，回复：酒店管理层 LVR Representative
Thank you for your feedback and for bringing this to our attention, Craig. We sincerely apologize for any confusion regarding the complimentary breakfast. We have reviewed our listing on Expedia, and it appears that complimentary breakfast is not listed as one of our amenities. We appreciate your kind words about our amenities and your suggestions for improvement. Rest assured that your feedback will be shared with our team for further consideration as we strive to enhance our guests' experiences. If you have any other questions or concerns, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.
用户：真实旅客
发布日期：2024年4月14日 发布在：Expedia
酒店管理层的评论
2024年5月6日，回复：酒店管理层 LVR Representative
Thank you for your perfect rating, Conner! We are thrilled to hear that you enjoyed your stay with us and should you have any questions or concerns, please contact us directly. We hope to host you again!
用户：真实旅客
发布日期：2024年3月30日 发布在：Expedia
It's a nice location and we were ok. The good aspect of this place is that there is a shuttle running between the hotel and the ski resort
酒店管理层的评论
2024年4月2日，回复：酒店管理层 LVR Representative
Thank you for sharing your feedback with us, Igal. We're pleased to hear that you found our location convenient and that you were satisfied with the shuttle service provided to the ski resort. If there are any specific areas where you believe we can improve to enhance your experience and potentially earn a higher rating in the future, please don't hesitate to let us know. Your input is invaluable to us as we strive to continually enhance our offerings and services. We hope to welcome you back for another enjoyable stay in the future.
用户：真实旅客
发布日期：2024年3月26日 发布在：Expedia
Property needs to be updated, It's very dated and the sofa beds are extremely uncomfortable.
酒店管理层的评论
2024年3月26日，回复：酒店管理层 LVR Representative
Thank you for your feedback, B. We appreciate your honesty regarding the need for updates and the comfort of the sofa beds. We'll take your comments into consideration as we strive to improve our property for future guests. We would like to mention that our Suites property in Steamboat offers newly renovated units that may suit you needs better. We hope we have the opportunity to better serve you in the future.
用户：真实旅客
发布日期：2024年3月17日 发布在：Expedia
We got a 1 BR, that came with 2 bathrooms and a kitchen (stove, microwave, pots/ pans, mixing bowls, baking dish, table and 4 chairs). Plenty of closet space. The showers and carpet were a little outdated, the blinds didn’t block out the spotlight next to the window. I really appreciate the balance with environmentally conscious. The sauna wasn’t working, the bus schedules was a little inconvenient. We had a great time all in all. Really appreciated having a shuttle option. Safeway was nearby and great restaurant options on each side.
酒店管理层的评论
2024年3月18日，回复：酒店管理层 LVR Representative
Thank you for your detailed feedback and rating, Lauren! We're glad to hear that you enjoyed the amenities and convenience of our property. We apologize for any inconvenience caused by the outdated showers and carpets, as well as the issues with the sauna and bus schedules. Your comments are valuable to us, and we will address these concerns to improve our services for future guests. We're pleased that you had an overall great time and appreciated the shuttle option and nearby amenities. If you have any further feedback or if there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We would like to mention that we do have newly renovated units at our Suites location in Steamboat, should you travels bring you back. We hope to host you again!
用户：真实旅客
发布日期：2024年3月12日 发布在：Expedia
The Lodge felt very dated and small. Even through there were two “bedrooms” if felt cramped for our family of four. Definitely needed to be better maintained.
酒店管理层的评论
2024年3月12日，回复：酒店管理层 LVR Representative
Thank you for sharing your feedback with us, Summer. We are sorry to hear our resort did not meet your expectations in terms of size and maintenance. We take your comments seriously and will review our facilities to make necessary improvements. We would like to highlight that we do have newly renovated units at our Suites location in Steamboat that may accommodate your needs better. Your insights are invaluable, and we appreciate your honesty. If your travels bring you back to the area, we hope you might consider giving us another opportunity to provide you with a more spacious and well-maintained experience.
用户：真实旅客
发布日期：2024年3月9日 发布在：Expedia
David of front desk was a very kind and serve all the information
酒店管理层的评论
2024年3月11日，回复：酒店管理层 LVR Representative
Thank you for your positive feedback, Carlos! We're delighted to hear that David from the front desk provided excellent service and information. If you have any more comments or if there's anything else we can do for you, please feel free to let us know. We look forward to welcoming you again in the future!
用户：真实旅客
发布日期：2024年2月23日 发布在：Expedia
It’s close to nearby areas stores and restaurants, shuttle drivers were amazing but they tend to ghost once you leave
酒店管理层的评论
2024年2月27日，回复：酒店管理层 LVR Representative
Kimberly, thank you for taking the time to share your experience. We appreciate your positive feedback on the proximity to nearby areas and the shuttle service. We apologize for any inconvenience regarding the shuttle drivers' availability. Your feedback is valuable, and we'll use it to improve our services. If you have any additional comments or suggestions, please feel free to share. We hope to welcome you back for an even better stay in the future.
