Breakfast, lunch, dinner served; American cuisine

Reviews of Holiday Inn Steamboat Springs, an IHG Hotel

3 out of 5
Holiday Inn Steamboat Springs, an IHG Hotel
3190 S Lincoln St, Steamboat Springs, CO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 423 out of 678 reviews" "
Rating 8 - Good. 197 out of 678 reviews" "
Rating 6 - Okay. 40 out of 678 reviews" "
Rating 4 - Poor. 10 out of 678 reviews" "
Rating 2 - Terrible. 8 out of 678 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Denise, Pleasant Hill

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pet friendly hotel on outskirts of Steamboat with easy access to walking trails. We enjoyed the happy hour at Harison’s restaurant in the hotel - excellent food at a good price. Great staff and nice rooms - we enjoyed our stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Great option for a pet friendly room.
Stayed 1 night in Apr 2024
Response from Quentin, Front Desk Supervisor on Apr 25, 2024
Thank you for the perfect score! I'm glad that you and your dog were comfortable here. We hope you come back to see us!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Quentin, Front Desk Supervisor on Apr 13, 2024
Thank you for the perfect score! We look forward to seeing you again.

10/10 Excellent

vivian audrey, Bridgewater

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff were very courteous and accommodating.
Stayed 5 nights in Apr 2024
Response from Quentin, Front Desk Supervisor on Apr 11, 2024
Thank for recognizing our staff! We appreciate your business and look forward to seeing you again.

10/10 Excellent

Ashley

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family really enjoyed our stay at the Holiday Inn Steamboat. The place had everything you need for a ski weekend at a good price. It’s not ski in / ski out but the rooms have comfy beds, there’s 2 hot tubs and a pool and they have a shuttle to the lifts. Bonus there is a restaurant on site.
Stayed 1 night in Mar 2024
Response from Quentin, Front Desk Supervisor on Apr 4, 2024
Thank you for your positive and detailed feedback! I'm glad to see that you enjoyed your comfortable bed, our on-site amenities, our convenient ski shuttle, and our great on-site restaurant. We hope to see you again soon!

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family had a wonderful stay. The accommodations for transportation to the slopes not only made things convenient, but we also saved money from not having to pay for parking at the slopes. there were two hot tubs open during our March stay and they were both large and kept nice.
Stayed 2 nights in Mar 2024
Response from Quentin, Front Desk Supervisor on Mar 29, 2024
Thank you for staying with us Laurie! I'm glad you had a wonderful stay with us. I appreciate you recognizing our convenient shuttle and well-maintained hot tubs. We look forward to seeing you in the future!

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for a quick night as we were doing a snowcat experience the following day. Liked that it had a restaurant and bar as our group was able to all get together before our experience and afterwards.
Stayed 1 night in Mar 2024
Response from Quentin, Front Desk Supervisor on Mar 24, 2024
Thanks for staying with us. I'm glad to see that our on-site restaurant was convenient for your group. We hope you visit us the next time you're in Steamboat!

10/10 Excellent

Shelby Ross, Springfield

Stayed 3 nights in Mar 2024
Response from Quentin, Front Desk Supervisor on Apr 4, 2024
Thank you for this perfect score! We hope to see you in the future.

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant attached was very good.
Stayed 5 nights in Mar 2024
Response from Quentin, Front Desk Supervisor on Mar 14, 2024
Thank you for the perfect score! I'm glad you were impressed with our on-site restaurant. We look forward to seeing you in the future!

10/10 Excellent

ef

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Quentin, Front Desk Supervisor on Mar 9, 2024
Thank you for the perfect score! We look forward to seeing you again.

10/10 Excellent

Erika

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room smelled weird but other then that it was fine. eaay storage for ski's, fresh cooked breakfast was good. room is your standard hotel room, nothing fancy
Stayed 1 night in Feb 2024
Response from Quentin, Front Desk Supervisor on Mar 1, 2024
Thank you for staying with us! I'm sorry to see that you dealt with an odor in your room, but I'm glad that you enjoyed our convenient ski storage and quality on-site restaurant. We look forward to seeing you in the future!

10/10 Excellent

Corey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a week. The restaurant attached to the hotel was great. The service was great. Transportation to and from the mountain was free and adequate. Very good employees and I liked the 24 free hot chocolate and hot cider!!!!
Stayed 4 nights in Feb 2024
Response from Quentin, Front Desk Supervisor on Feb 29, 2024
Thank you for the perfect score! I'm glad to see that you enjoyed our restaurant, staff, ski shuttle, and lobby amenities. We look forward to seeing you in the future!

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been on the road for a month, and the service and hospitality here was the best hands down. The front desk goes above and beyond to help there customers. They get a gold star. Very well run. THANK YOU
Stayed 2 nights in Feb 2024
Response from Quentin, Front Desk Supervisor on Feb 26, 2024
Thank you for such high praise! I'm glad our staff was so helpful during your time with us. We look forward to seeing you again!

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 4 nights in Feb 2024
Response from Quentin, Front Desk Supervisor on Feb 16, 2024
Thank you for the good score! I'm glad you enjoyed our clean facilities. We hope to see you again!

10/10 Excellent

Chase

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and the dinner was great as well
Stayed 4 nights in Feb 2024
Response from Quentin, Front Desk Supervisor on Feb 11, 2024
Thank you for the great score! I'm glad our staff and restaurant impressed you. We look forward to welcoming you back in the future!

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very clean property. Will be staying here again on our next trip to steamboat
Stayed 1 night in Jan 2024
Response from Quentin, Front Desk Supervisor on Feb 11, 2024
Thank you for the very positive feedback! I'm glad that you enjoyed our convenient location and clean property. We look forward to seeing you again!

10/10 Excellent

Cale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here, you will not regret it.
IHG needs to send a team of scientists out to study the crew at this hotel. Literally some of the best most helpful people I’ve ever encountered at a hotel anywhere. We will be back. Do not skip over this spot because it’s a holiday inn express.
Stayed 4 nights in Jan 2024
Response from Quentin, Assistant Front Office Manager on Jan 27, 2024
We had a good laugh from this review. It's easy to enjoy what you're doing when you live in the Yampa Valley. I'm glad to see that we were helpful to you and look forward to welcoming you back in the future.

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Quentin, Assistant Front Office Manager on Jan 19, 2024
Thank you for the perfect score! We look forward to welcoming you back again.

6/10 Okay

Jamie

Traveled with partner
Liked: Staff & service, property conditions & facilities
Front counter personnel were so very polite and professional. The restaurant and bar was subpar at best! Smelled like an ashtray and had absolutely no service not for the restaurant or the bar side really. The indoor and outdoor hot tubs were great! The indoor swimming pool was very nice and all were 4/5 clean. The room we had was super comfortable and cleaning service for the rooms was very nice!
Stayed 1 night in Jan 2024
Response from Quentin, Assistant Front Office Manager on Jan 20, 2024
Thank you letting us know about your time with us. While I'm glad to see that the hotel staff and amenities impressed you, I'm sorry to see that the restaurant didn't match it. I'll pass on your comments to the restaurant manager and hope you give us another try in the future.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Quentin, Assistant Front Office Manager on Jan 19, 2024
Thank you for the perfect score! We hope you visit us again!

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing chilling at the holiday inn.
Stayed 6 nights in Jan 2024
Response from Quentin, Assistant Front Office Manager on Jan 19, 2024
I'm glad you were able to relax during your time with us. We look forward to seeing you again!

8/10 Good

Jessica

Stayed 1 night in Jan 2024
Response from Quentin, Assistant Front Office Manager on Jan 19, 2024
Thank you for the positive score! If you had any specific feedback for us, we'd be happy to hear from you. We hope you visit us again!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Everything was to our expectation. Excellent room, bed, shower, WiFi, restaurant, parking, and spacious room. Front desk service was friendly. Shuttle service was quick and very much appreciated. I definitely recommend this property.
Stayed 3 nights in Dec 2023
Response from Quentin, Assistant Front Office Manager on Jan 5, 2024
Thank you for such positive feedback! I'm thankful you enjoyed everything and hope you visit us again in the future.

10/10 Excellent

Cody

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great Hotel
It was really nice, and the shuttle to the mountain was great.
Stayed 3 nights in Dec 2023
Response from Quentin, Assistant Front Office Manager on Dec 29, 2023
Thank you for the positive feedback! I'm glad you enjoyed our shuttle and facility. We hope you stay with us again in the future.

10/10 Excellent

Pamela

Liked: Staff & service, amenities, property conditions & facilities
New decor is an amazing improvement
Stayed 1 night in Dec 2023
Response from Quentin, Assistant Front Office Manager on Dec 29, 2023
Thank you for recognizing our newly renovated property! We look forward to seeing you again.

10/10 Excellent

Dana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel with an awesome shuttle system to steamboats base.
Stayed 2 nights in Dec 2023
Response from Quentin, Assistant Front Office Manager on Dec 16, 2023
I'm glad to see that you enjoyed our hotel and our shuttle to the ski area. We hope to see you again this season!

10/10 Excellent

Joshua

Stayed 1 night in Nov 2023
Response from Quentin, Assistant Front Office Manager on Dec 16, 2023
Thank you for the perfect score! We look forward to seeing you in the future.

10/10 Excellent

Dan

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Steamboat! The pet fee was reasonable for our 2 dogs. Room was clean and comfortable. The restaurant in the hotel is expensive but it’s convenient and has good food. We ate there for Thanksgiving dinner and it was delicious! There was a grassy area outside the restaurant where our dogs could run around. The location is a close drive to everything but you couldn’t walk anywhere so in that way it was a little isolated. Overall, a great stay.
Stayed 4 nights in Nov 2023
Response from Quentin, Assistant Front Office Manager on Dec 3, 2023
Thank you for taking the time to leave such positive and detailed feedback! Surveys like these can help other people make up their minds about where they end up booking, so I appreciate you! I'm thankful we ended up being a great stay for you and look forward to seeing you again.

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the indoor pool as a family.
Stayed 3 nights in Oct 2023
Response from Quentin, Assistant Front Office Manager on Nov 3, 2023
Thank you for the positive feedback! I'm glad to see that you and your family enjoyed your time at our indoor pool. We hope you have a chance to try our outdoor pool next summer!

10/10 Excellent

Jake

Stayed 1 night in Oct 2023
Response from Quentin, Assistant Front Office Manager on Dec 3, 2023
I appreciate your excellent rating! We look forward to welcoming you back.

10/10 Excellent

Erin

Traveled with pets
I’m always grateful to travel with my dog and realize that sometimes that means not staying at the nicest places but this hotel and room were clean and comfortable!
Stayed 1 night in Oct 2023
Response from Quentin, Assistant Front Office Manager on Oct 27, 2023
Thank you for the excellent survey! I'm glad to see you enjoyed your clean and comfortable pet friendly room, and that we were better than previous places you've stayed at. We look forward to welcoming you and your dog in the future!

6/10 Okay

Scott

Traveled with pets
The room was nice and clean. The front desk staff were friendly. Overall, it's a nice hotel. But i won't be back. The cleaning staff started really early (arriving well before 7am) and started making noise. The rooms are not well insulated and the noise bothers dogs so you get both barking dogs and noisy cleaning crews starting before 7am and in one case, before 6am.
Stayed 2 nights in Oct 2023
Response from Quentin, Assistant Front Office Manager on Oct 22, 2023
Thank you for taking the time to let us know about your time with us. I'm thankful your room was clean, and that you found our hotel to be nice. I'll pass on the feedback about Housekeeping making noise too early to our Executive Housekeeper. I do hope you give us another chance in a quieter, non-pet friendly area in the future.

10/10 Excellent

Natelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the stay was great and the staff was great too
Stayed 3 nights in Oct 2023
Response from Quentin, Assistant Front Office Manager on Nov 3, 2023
Thank you for recognizing our staff! I'm glad you enjoyed your time with us. We look forward to welcoming you back.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Quentin, Assistant Front Office Manager on Oct 19, 2023
I appreciate the excellent score! We look forward to seeing you again.

10/10 Excellent

Frank

Stayed 1 night in Oct 2023
Response from Quentin, Assistant Front Office Manager on Dec 3, 2023
Thank you for the perfect score! We hope you visit us again in the future.

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and enjoyed the courteous staff.
Stayed 2 nights in Oct 2023
Response from Quentin, Assistant Front Office Manager on Oct 12, 2023
Thank you for the excellent score! I'm glad to see our staff and cleanliness were highlights of your stay with us. We hope to welcome you back.

8/10 Good

Brad

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Sep 2023
Response from Quentin, Assistant Front Office Manager on Oct 6, 2023
Thank you for the good score! We look forward to seeing you again.

8/10 Good

M. David

Liked: Cleanliness, property conditions & facilities, room comfort
TV problem
The room was large and comfortable but the TV was not working well. I tried to call the front desk for advice but no one answered the phone. I finally reset the TV and it worked.
Stayed 1 night in Sep 2023
Response from Quentin, Assistant Front Office Manager on Oct 5, 2023
Thank you for the positive feedback regarding your room! I'm glad it was comfortable for you. I do apologize that we didn't take care of your TV issue at the time. We hope you stay with us again.

4/10 Poor

Penny, Wellington

Traveled with pets
Liked: Staff & service
I booked through Expedia with the whole intention of taking my sons dog with me to visit him while he is in college. Looked for a room with pets. The holiday inn is the only one I could find. I paid $249.01 when I booked. Then when I checked in I was charged an addition $25.00 tax for my dog. Thats $276.87 for a room for 9 hours. (Hwy robbery) The day we checked out they came knocking on the door at 9:30 and woke us, even though check out wasn’t till 11am. Then I received a text after we checked out asking how are stay was so far.
Stayed 1 night in Sep 2023
Response from Quentin, Assistant Front Office Manager on Sep 30, 2023
Thank you for letting us know about your time with us. I'm sorry to see that you didn't enjoy your experience here. In terms of pricing, we are competitive with our market, and I can assure you that staying with us on the weekdays will get you a better price. Our pet fee is also one of the most reasonable in all of Steamboat Springs (many charge 50 - 100 a night, or even per pet). In regards to Housekeeping knocking early, that I do apologize for. They shouldn't bother our departing guests before their check-out time. I do hope you give us another chance in the future during a slower time of year.

8/10 Good

Mary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the friendly attitude of the staff.
Stayed 1 night in Sep 2023
Response from Quentin, Assistant Front Office Manager on Sep 30, 2023
Thank you for the positive feedback! I'm glad to see you enjoyed our staff. We look forward to seeing you again!

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Sep 2023
Response from Quentin, Assistant Front Office Manager on Sep 29, 2023
Thank you recognizing our staff. We look forward to welcoming you again.

10/10 Excellent

Susan

Stayed 1 night in Sep 2023
Response from Quentin, Assistant Front Office Manager on Sep 29, 2023
Thank you for the perfect score! We look forward to welcoming you back.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation Couple
Great place to stay very clean I recommend for sure. Price is great people friendly just all around great stay
Stayed 1 night in Sep 2023
Response from Quentin, Assistant Front Office Manager on Sep 29, 2023
Thank you for the excellent feedback! I appreciate you recognizing our staff for the effort they put into making your stay a 10/10. I look forward to welcoming you both back in the future!

8/10 Good

Joni

Liked: Amenities
There was no complementary breakfast. For that price there should have be one.
Stayed 1 night in Sep 2023
Response from Quentin, Assistant Front Office Manager on Sep 29, 2023
Thank you for your feedback! While I appreciate the overall positive score, I'm sorry to see that the way we do breakfast didn't meet your expectations. We do offer a discount to all guests, as well as packages that include breakfast, but are unable to provide a complementary one due to being a full-service Holiday Inn with a restaurant and not being a Holiday Inn Express. We hope you give us another chance in the future.

10/10 Excellent

Lisa

Stayed 1 night in Sep 2023
Response from Quentin, Assistant Front Office Manager on Oct 19, 2023
Thank you for the perfect score! We look forward to welcoming you again.

10/10 Excellent

Elizabeth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful customer service. Nice rooms. Convenient to everything!
Stayed 2 nights in Aug 2023
Response from Quentin, Assistant Front Office Manager on Sep 23, 2023
Thank you for the excellent feedback Elizabeth. I'm glad to see we took care of you, that your room was clean and comfortable, and that our location was convenient for your needs. We look forward to welcoming you back many more times.

10/10 Excellent

Lisa

Stayed 1 night in Sep 2023
Response from Quentin, Assistant Front Office Manager on Oct 12, 2023
Thank you for the perfect score! We hope you stay with us again.

8/10 Good

Donald

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ahhhh
Clean quiet comfy. Nice relaxing stay
Stayed 1 night in Sep 2023
Response from Quentin, Assistant Front Office Manager on Sep 16, 2023
Thanks for the positive feedback! I'm glad to see you enjoyed your time with us. We look forward to welcoming you back again.

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Pools and Spas. Fantastic facility and rooms and great breakfasts.
Stayed 2 nights in Sep 2023
Response from Quentin, Assistant Front Office Manager on Sep 14, 2023
Thank you for the exemplary feedback! I'm glad to see that you enjoyed your room, amenities, and the on-site restaurant's breakfast. We look forward to welcoming you back again.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Quentin, Assistant Front Office Manager on Sep 14, 2023
Thank you for the perfect score! We appreciate you staying with us.