Reception

Reviews of Hampton Inn Statesville

2.5 out of 5
Hampton Inn Statesville
1508 Cinema Dr, Statesville, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 551 out of 830 reviews" "
Rating 8 - Good. 192 out of 830 reviews" "
Rating 6 - Okay. 47 out of 830 reviews" "
Rating 4 - Poor. 24 out of 830 reviews" "
Rating 2 - Terrible. 16 out of 830 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

DARCY

Traveled with partner
The front desk staff was excellent and inviting
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 28, 2024
Darcy, it's wonderful to hear such complimentary feedback about our exemplary front desk colleagues at Hampton Inn Statesville. We're delighted they made you feel welcomed and look forward to serving you again in the future.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 18, 2024
William, thank you for giving us an excellent rating on Expedia. Hampton Inn Statesville is proud to meet and exceed your expectations. Your positive feedback helps us continue delivering a wonderful stay experience. We look forward to welcoming you back in the future!

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was easy and fast, room was clean and comfortable and in a safe area with the Outback Restaurant next door for these weary travelers to grab dinner and drinks.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Robert, the team at Hampton Inn Statesville is thrilled to hear that you found the check-in process smooth and appreciated your well-maintained room. We're delighted the convenient location with nearby dining options added to the comfort of your stay. It's always our goal to provide a safe, relaxing environment for our guests. Should your travels bring you back this way, we're looking forward to welcoming you again.

10/10 Excellent

Marialina, Ivoryton

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cathy, the late night front desk attendant, was very welcoming. The check-in process was smooth. The room clean. Bev, the morning manager, was very friendly and professional. Tara made the breakfast food and it was very good. Overall, a nice experience.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 9, 2024
Marialina, thank you for sharing your positive experience at Hampton Inn Statesville. It's wonderful to know that our night front desk attendant's warm welcome made your check-in smooth, and you found your room pristine. We have also shared your compliments with Bev, our morning manager, and Tara, who served your delectable breakfast. We're glad to know you had a pleasant overall experience. We await your return for another enjoyable stay!

4/10 Poor

ROBERT

Traveled with partner
Disliked: Staff & service
.Reserved room with tub/shower combination a month before we arrived. They told us all rooms have showers, but no tubs. Amazingly no shower caps provided unless you ask for it.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 4, 2024
Robert, thank you for taking the time to share your thoughts regarding your recent stay. It seems that aspects of your stay did not meet your original expectations. We're sorry if there were misunderstandings about room amenities. Our focus is to make sure all our guest requests are met and we apologize if you felt this was not the case regarding the bath amenities. We appreciate your feedback as it helps us focus on areas that need attention. We hope that we will have another opportunity to better serve you in the future.

10/10 Excellent

Diane

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 23, 2024
Diane, thank you for taking the time to rate your stay at Hampton Inn Statesville. Your excellent rating speaks volumes, and we are delighted to learn of your positive experience with us. We hope to have the opportunity to welcome you back in the future.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
If you are not a Hilton rewards member you must pay for parking. $10 a night. Otherwise very nice. Outback is next door znd there are a couple other local type restaurants across the street. Kinda nothing else on this exit except lots of car places.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 4, 2024
William, thank you for sharing your experience at Hampton Inn Statesville. It's good to hear that you found our location convenient, with an Outback Steakhouse next door and other dining options in the vicinity. Regarding the parking charges, they apply to non-Hilton rewards members, as a standard policy at majority of our locations. We hope you enjoyed your stay overall and we're looking forward to welcoming you back. Safe travels!

10/10 Excellent

Dianne, Henrietta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Dianne, it's fantastic to hear you appreciated your room at Hampton Inn Statesville. We're committed to providing comfortable and enjoyable stays. We hope to have the honor of serving you again in the future.

10/10 Excellent

Sandy

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 13, 2024
Thanks for the outstanding rating, Sandy!We're delighted your time at Hampton Inn Statesville was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

8/10 Good

JOEL, Hialeah

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant stay even been a business trip we really enjoyed it.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 13, 2024
Joel, it's fantastic to hear you had an enjoyable experience at the Hampton Inn Statesville, even while on business. We strive to create a pleasant atmosphere for all guests and it's fulfilling to know we met your expectations. We sincerely look forward to hosting you again. Safe travels.

10/10 Excellent

Sheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy access
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 12, 2024
Sheryl, it's wonderful to hear that you found accessing the Hampton Inn Statesville effortless. We hope to host you again for an even more seamless experience.

10/10 Excellent

robin

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 22, 2024
Robin, we're elated to know that you enjoyed your experience at Hampton Inn Statesville. Your high rating is greatly appreciated and we're enthusiastic about welcoming you back for another splendid stay. Thank you for choosing us!

10/10 Excellent

Joyce

Liked: Cleanliness, property conditions & facilities
Very clean property and it is dog friendly
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 2, 2024
Joyce, it's lovely to hear you found Hampton Inn Statesville impeccably clean and appreciated our pet-friendly policy. We're so glad you had a superb stay and hope to see you and your furry companion again soon.

8/10 Good

Rich

Maybe
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 1, 2024
Rich, it appears you've left an incomplete review. Should you have any specific feedback regarding your stay, feel free to share. We always strive for continual improvement.

10/10 Excellent

lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Lindsey, thank you for choosing Hampton Inn Statesville and your perfect score. We're delighted you had a great stay with us and hope to welcome you back soon.

10/10 Excellent

Charlene

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was welcoming and helpful
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 24, 2024
Charlene, thank you for your wonderful feedback! We're thrilled to hear that the team at Hampton Inn Statesville provided a welcoming and helpful experience for you. We appreciate your comments and look forward to welcoming you back on your next visit.

8/10 Good

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was up to Hampton standards.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 18, 2024
Peter, it's wonderful to hear that Hampton Inn Statesville met your expectations. We strive to offer a consistent quality of service and amenities. Thank you for your feedback and we hope to welcome you back on your future travels.

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk person was very accommodating told us where all the restaurants were gave us some complimentary bottles of water She was very nice very clean room clean bathroom I'm happy
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 13, 2024
Theresa, we are thrilled to hear about your positive experience at Hampton Inn Statesville. We are happy that our front desk colleague was able to assist in making your stay comfortable and enjoyable. Our commitment to cleanliness extends to every room, and it's fantastic that you found yours to be immaculate. We appreciate your wonderful feedback and look forward to welcoming you back when your travels bring you to Statesville again.

10/10 Excellent

Larry R

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 4, 2024
Larry, we're thrilled to hear you had a positive experience at Hampton Inn Statesville. Thank you for choosing our hotel and we hope to welcome you back again soon!

10/10 Excellent

Dianne, Henrietta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 3, 2024
Dianne, it's wonderful to hear that you had an excellent experience at Hampton Inn Statesville! Thank you for your positive feedback. We look forward to welcoming you back in the future for another great stay!

10/10 Excellent

Joyce

Traveled with partner, Traveled with pets
Liked: Amenities, property conditions & facilities
This hotel was very convenient , quiet and clean. Staff very friendly and helpful. We traveled with our dog for the first time and all went well. Other travelers with dogs were nice. No issues and breakfast was very tasty!
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 1, 2024
Joyce, it's delightful to hear you found Hampton Inn Statesville well-located, tranquil, and spotless during your recent stay. Our team members are always eager to assist and make your experience memorable and we're glad to note we hit the mark with you. We're also thrilled that your four-legged family member had a pleasant first trip, and that you had the opportunity to meet other pet-loving guests. It's encouraging that you appreciated our delectable breakfast as well. We look forward to welcoming you and your pet back in the future.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No issues...Fast check-in
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 2, 2024
Philip, thank you for the perfect score for Hampton Inn Statesville on Hotels.com. We're thrilled you had a great stay with us and we can't wait until your next visit. Safe travels until we meet again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 28, 2024
Thank you for the fantastic rating, David!It's outstanding you had such a wonderful experience at Hampton Inn Statesville. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, nice room, good breakfast.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 25, 2024
Kenneth, it's delightful to hear you had an enjoyable stay at Hampton Inn Statesville. Thrilled to know our team members' friendliness, the comfort of your room, and the tasty breakfast added to a positive experience. We eagerly look forward to welcoming you back on future visits.

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 20, 2024
Thank you for the wonderful rating!It's excellent you enjoyed your time at Hampton Inn Statesville so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Kim, Avon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay here. Friendly staff, very clean hotel. Continental breakfast was good and coffee was provided 24 hours. Plenty of places that you could walk to for dining. Definitely would stay here again.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 19, 2024
Kim, we are thrilled to hear that you had a pleasant experience at Hampton Inn Statesville. It's wonderful that our friendly team members, cleanliness, and the availability of our continental breakfast and coffee 24/7 added to your satisfaction. We're also overjoyed that our location was convenient for your dining needs. Your willingness to return is the biggest compliment you could give us. We eagerly await your next visit.

10/10 Excellent

Linda

Stayed 1 night in Jan 2024
Response from Customer Service on Feb 2, 2024
Linda, thank you for choosing to stay at Hampton Inn Statesville. We're thrilled you had a top-notch experience, and we look forward to welcoming you back next time you're in the area. Safe travels.

10/10 Excellent

debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly
The front desk staff was very accommodating and pleasant. Rooms were clean. Overall all the staff was very nice.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 12, 2024
Debbie, your positive comments about your stay at Hampton Inn Statesville are much appreciated. We're delighted that our team members were able to offer you a pleasant and accommodating experience, and you found our rooms to be up to your satisfaction. We'll be sure to share your kind words with our team. Looking forward to welcoming you back on your next visit.

10/10 Excellent

Vincent

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Vincent, thank you for your top-rating of Hampton Inn Statesville. We're thrilled to know you had a great stay with us and we look forward to your next visit. Safe travels!

10/10 Excellent

Fred

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Fred, we're thrilled to see your excellent rating! It seems the Hampton Inn Statesville experience met your expectations and we truly value your visit. We hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Thanks for the perfect rating, Brent!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hampton Inn Statesville.

6/10 Okay

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
December 22 Stay
Staff was friendly and helpful signing in. No coffee or orange juice in morning. one bar of soap for 2 people. No exhaust fan.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 28, 2023
Karen, we appreciate your feedback. It's great to hear that you found our team members welcoming and helpful at check-in. Regarding the issues with the morning amenities and bathroom provisions, we always strive for optimum guest comfort and these points will be looked into. The absence of an exhaust fan in your room is noted, too. We hope for another opportunity to impress you in the future.

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 23, 2023
Victoria, we're glad to see your high rating for Hampton Inn Statesville. We'd love to hear more about your stay when you next visit, to make sure we maintain this positive experience. We look forward to seeing you again soon.

10/10 Excellent

Phillip

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 23, 2023
Phillip, thank you for choosing Hampton Inn Statesville as your lodging destination. We are delighted to know that your stay with us met your expectations. Your satisfaction is our utmost priority. We can't wait to provide you with another excellent experience in the future.

8/10 Good

Rosalva

Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

William

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Inn was close to the highway and we parked close to the building. Staff were pleasant, going out of the way to be helpful. Room was clean, roomy, beds comfortable, and room was quiet. Breakfast was free and delicious with a great selection of fresh fruit, cereal, waffles, omelets, sausages, etc. We’ll be back.
Stayed 1 night in Dec 2023

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Probably need an employee to do a daily dog poop cleanup. Took our dogs and worked very well but not all dog owners pick up after their pet. Will definitely come again on our next trip.
Stayed 1 night in Nov 2023

10/10 Excellent

Joan A

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place I recommend anyone to stay here restaurant right across parking lot very nice
Stayed 1 night in Nov 2023

10/10 Excellent

David

Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was a very clean and comfortable stay
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed at this Hampton numerous times. Hundred Percent satisfied every time. Very clean and courteous staff.
Stayed 1 night in Nov 2023

10/10 Excellent

Daniele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023

10/10 Excellent

Brian

Traveled with partner
Easy highway access and close to restaurants.
Stayed 1 night in Oct 2023

10/10 Excellent

Johnathan

Stayed 1 night in Oct 2023

2/10 Terrible

Charles

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower had soap left in it that was smeared on the soap holder, and there was hair in the tub and spills on the desk. Staff gave me gloves and napkins to clean it myself. I was promised a manager would call on Monday and no one ever did.
Stayed 1 night in Oct 2023

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Booked in advanced and good thing I did as I was checking in there were others requesting rooms and they were already fully booked! I had a pleasant stay, only stayed one night as my daughter and I were traveling home. It was very quiet and check in desk was very friendly. Only thing I noticed was that the fridge never got cold over night so some of my daughters bottles went bad but other than that it was a great stay.

6/10 Okay

Carson

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I stayed 3 nights in the hotel and no one ever came to the room for any cleaning or new towels. I think there is a need for a refund since I paid $692 for 3 nights stay with no service.
Stayed 3 nights in Oct 2023

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
It was good
Front desk staff was very courteous but not overly knowledgeable. Had trouble with our TV and remote. Door key didn't work one night (hotel thought we had checked out), had to get reactivated. Bed had worn dips in the mattress. Sheets and blankets were clean and fresh. Shower/bath supplies were excellent. Fresh towels, plenty of shampoo, shower gel and lotion. Excellent water pressure and plenty of hot water. Breakfast was sufficient and was included with room price. Loved the pumpkin spice waffle. Delicious! Hotel was very clean. Overall stay was good. Would have slept better had mattress been newer.
Stayed 2 nights in Oct 2023

10/10 Excellent

Sally

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed varied breakfast options. Pleasant staff.
Stayed 3 nights in Oct 2023