Suite, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board
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Reviews of Holiday Inn Express St Louis - Central West End, an IHG Hotel

2.5 out of 5
Holiday Inn Express St Louis - Central West End, an IHG Hotel
4630 Lindell, St. Louis, MO

Reviews

7.6

Good

Rating 10 - Excellent. 369 out of 1003 reviews" "
Rating 8 - Good. 292 out of 1003 reviews" "
Rating 6 - Okay. 164 out of 1003 reviews" "
Rating 4 - Poor. 124 out of 1003 reviews" "
Rating 2 - Terrible. 54 out of 1003 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Liz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and bathroom was updated and clean. It is an older building but yhe inside does nor shoe it.
Stayed 1 night in May 2024

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms
Stayed 2 nights in Apr 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

jenilyn

Stayed 1 night in Apr 2024

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern decor and very friendly staff!
Stayed 1 night in May 2024

10/10 Excellent

Madonna

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the shower heads and gym
Stayed 1 night in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staffs
Stayed 6 nights in Apr 2024

10/10 Excellent

Brian

All is good
Stayed 1 night in Apr 2024

10/10 Excellent

mariam

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Apr 2024

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and quiet for a business trip!
Stayed 1 night in Apr 2024

10/10 Excellent

Raven

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that it's quiet and close to everything I need to get to on the west end. I don't like parking garage situation because it's so small, but other than it is great !
Stayed 1 night in Apr 2024

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Norma

Stayed 2 nights in Mar 2024

10/10 Excellent

Mariam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Warner Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff. Awesome location. Awesome stay.
Stayed 3 nights in Jan 2024

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quiet and clean. Comfortable beds. Easy walking to restaurants
Stayed 2 nights in Feb 2024

8/10 Good

Rebecca

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024

2/10 Terrible

Sherri

Stayed 1 night in Feb 2024

8/10 Good

Bhaskar

Cold room
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice hotel not so good service
The service was not the best. The man that checked me in was very friendly and helpful. The other people that worked the morning were very rude and acted like you was bothering them. The breakfast was grab and go because of construction so make sure you are aware of this. Also you will have to pay to park on there property which I find very annoying since I am already paying to stay at there hotel. So make sure you add that to your budget. The hotel itself is cool because it is a renovated hotel from the 50’s and they have done a wonderful job with it. I don’t know if I will stay here again.
Stayed 2 nights in Feb 2024

8/10 Good

Ronn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Below Holiday Inn Express Standard
The employees, room, cleanliness were all top notch. I had a problem with the breakfast. It was grab and go for no reason. There wasn’t construction or anything. The rooms they used were small and only had 2 microwaves. The coffee was average in taste and almost cold. Breakfast is supposed to be the signature of a Holiday Inn Express and they missed the mark. There was a $10 green charge per night. For what? We didn’t even have our room cleaned. Again people and room were great management decisions below average.
Stayed 2 nights in Feb 2024

10/10 Excellent

Nitasha

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice rooms and the secure underground parking is a nice bonus!
Stayed 1 night in Feb 2024

10/10 Excellent

Gina

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was clean with updated rooms
Stayed 2 nights in Jan 2024

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Jamal checked us in. Very kind and helpful. Explained all of the details of parking, etc and made us feel welcome. Updated rooms are nice. Decorating kind of fun and funky to match the throwback architecture of the building
Stayed 1 night in Jan 2024

8/10 Good

Robin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for overnight stay while traveling. Plenty of space to park U-Haul truck.
Stayed 2 nights in Jan 2024

8/10 Good

Jonathan

Stayed 1 night in Jan 2024

8/10 Good

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
Room wasn’t as big as what the pictures showed. Other than that, great hotel & staff
Stayed 1 night in Jan 2024

8/10 Good

Candice

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, very nice rooms. They were clean and well equipped. Staff was great. But the mattress felt like poured concrete with a pad thrown on top. My shoulder still hurts.
Stayed 1 night in Jan 2024

10/10 Excellent

Tiffani

Stayed 1 night in Jan 2024

4/10 Poor

Mary

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Robin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

4/10 Poor

Steve

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tiffany

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Natasha

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Jordan at the front desk was great! The hotel room was very nice and i loved the shower. My only frustration was that the restaurant/breakfast room is still not remodeled. We stayed here in the summer and it was shut down then. It’s frustrating for people to see pictures online and then find out upon check in that its walled off and breakfast will be snack foods. Granted, the snack foods were good. It’s deceiving online to see pictures that aren’t accurate and also find out that they now charge 15 per day parking. I picked this hotel because I’d stayed there before and knew how to easily get there. There is no pool because it’s geared towards business people. But I liked that it’s very close to Barnes and the rehab facility my mom was moved to after surgery. There is also fast food down the street close by. Close to the freeway, zoo and science center.
Stayed 1 night in Nov 2023

10/10 Excellent

Gail, West Plains

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient
Stayed 1 night in Nov 2023

10/10 Excellent

Sheri

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently renovated. Bathroom was gorgeous! It was a little pricey for a senior on a fixed income!
Stayed 1 night in Nov 2023

10/10 Excellent

Randi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the the area is quiet and dining and shopping is nearby.
Stayed 1 night in Nov 2023

10/10 Excellent

Ricky

Stayed 1 night in Nov 2023

4/10 Poor

Brandy

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Cramped/loud/breakfast not worth anything/you have to pay for parking on top of the room/gps made it hard to find. Rooms were clean us all.

8/10 Good

Barbara, Louisville

Liked: Cleanliness, property conditions & facilities
Room was attractive and comfortable, and the neighborhood is awesome. My only complaint was that the front desk was unable to print my receipt since the printer was not working. I they asked the email it to me and I still have not received it. The staff were very polite and accommodating, but the computer and printer desperately needs attention.
Stayed 1 night in Oct 2023

10/10 Excellent

Christopher, Natchitoches

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for city travel
Stayed 3 nights in Jul 2023

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in the Midwest
Every time I come here I am met with smiles, professionalism, and a great clean place to stay
Stayed 1 night in Oct 2023

10/10 Excellent

Kurt

Traveled with family
Amazing staff
My grandson was in the hospital at Barnes Jewish Hospital the staff was amazing and understanding
Stayed 2 nights in Oct 2023

10/10 Excellent

Jacqueline

Stayed 1 night in Oct 2023