Lobby

Reviews of AC Hotel St. Louis Central West End

4 out of 5
AC Hotel St. Louis Central West End
215 YORK AVENUE, St. Louis, MO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 281 out of 405 reviews" "
Rating 8 - Good. 73 out of 405 reviews" "
Rating 6 - Okay. 25 out of 405 reviews" "
Rating 4 - Poor. 15 out of 405 reviews" "
Rating 2 - Terrible. 11 out of 405 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robert, Santa Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Wilawan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are so nice and kind.
Stayed 1 night in May 2024

10/10 Excellent

Sherhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Anna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It’s a very good hotel: nice bathroom, clearness, very good breakfast. But we got a terrible experience trying to change our room to what we booked. After we tried to get the room with king size bed and a view(our booking), the woman at reception ( 05/04/24 at 4 pm) sent us to the smaller room with no view and dirty toilet.
Stayed 2 nights in May 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except I wasn't able to get my Marriott points due to the fact I book through expedia.
Stayed 1 night in May 2024

10/10 Excellent

Harold

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and staff. Location is slightly questionable at first, and the parking situation will throw you off. But it’s evident they’ve put a lot into making this place great, and I’d say it’s definitely worth it. One of the best stays in St Louis.
Stayed 1 night in May 2024

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean hotel in the heart of St. Louis. Would stay there again.
Stayed 1 night in May 2024
Response from GM on May 7, 2024
Dear Colleen, We love hearing our guests say they will return to our AC Hotel. Just that simple vote of confidence speaks volumes about the experience they had with us. Thank you for your business and please come back again soon. Best, Chris Short, GM

10/10 Excellent

CONNIE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to our hospital where we needed to be for a week.
Stayed 2 nights in May 2024
Response from GM on May 7, 2024
Dear CONNIE, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit and found our proximity to the hospital beneficial. We appreciate your choosing us and hope to host you again under better circumstances. Best, Chris Short, GM

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place enjoyed our stay
Stayed 1 night in Apr 2024
Response from GM on Apr 29, 2024
Dear Dominique, We are happy that you had a great stay at our AC Hotel! It is our pleasure to welcome guests to St. Louis and play a small part in their enjoyment of the city. We hope you will return and stay with us every time you do. Best, Chris Short, GM

10/10 Excellent

Shawna

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay very much, staff was very friendly and room was very well kept.
Stayed 2 nights in Apr 2024
Response from GM on Apr 29, 2024
Dear Shawna, We are so glad you had an incredible stay with us here at the AC Hotel St. Louis Central West End! Thank you for recognizing our excellent staff and the great job they do for our guests. Please come see us again anytime you return to the area. Best, Chris Short, GM

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice West End hotel that's conveniently located near to Forest Park and St. Louis Art Museum in Forest Park.
Stayed 1 night in Apr 2024
Response from GM on Apr 29, 2024
Dear David, What a splendid review! Thank you so much for staying with us and acknowledging our AC Hotel's fantastic location. We appreciate you sharing your positive experience here, and we hope to see you again soon. Best, Chris Short, GM

10/10 Excellent

Vador

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay.
Stayed 1 night in Apr 2024
Response from GM on Apr 22, 2024
Dear Vador, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Chris Short, GM

4/10 Poor

Senem

Traveled with family and small children, Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Good hotel but poor management in terms of keeping the hotel clean. The room was not cleaned and tidied up until 4 pm when we had requested cleaning 3 times already, then even after requesting that room was not mopped, it must have not been mopped even prior to our stay as my child' s socks got completely black from dust after walking bare foot on the floor (we take our shoes off in the room) . Did not leave new fresh towels, did not replace with complimentary items, such as soap, coffee, tea or water. The sheet was soiled probably old but still. The seats at the reception area were soiled. Lobby floors were dirty.
Stayed 2 nights in Apr 2024
Response from GM on Apr 22, 2024
Dear Senem, I apologize for the unsatisfactory servicing of your room. Thank you for taking the time to write this review. We value you as our guest and will discuss your feedback with our housekeeping staff to foster improvement. Please consider a return visit in the future as I am confident that we can do better. Sincerely, Chris Short, GM

10/10 Excellent

Maren

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great deal for a great room! It exceeded my expectations by a lot and I’d definitely stay here again.
Stayed 2 nights in Apr 2024
Response from GM on Apr 15, 2024
Dear Maren, Thank you so much for being our guest and sharing such a kind review. We are thrilled that you were more than satisfied with your stay, and we hope to welcome you back soon. Best, Chris Short, GM

10/10 Excellent

Jaejoon

Stayed 1 night in Apr 2024

8/10 Good

Blake

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience a better selection of breakfast would make it that much better.
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Dear Blake, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and share some insight on how we can improve our offerings for future stays. We appreciate your feedback and hope to welcome you back soon. Best, Chris Short, GM

10/10 Excellent

Humberto

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLEAN
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Dear Humberto, We take great pride in providing the cleanest accommodations in St. Louis. Thank you for recognizing the hard work of our housekeeping team in this positive review. We are ready and waiting to serve anytime you return to the area. Best, Chris Short, GM

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the Central West End, modern decor, comfortable beds, wonderful staff!
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Dear Amy, Thank you for taking the time to write. I’m happy to hear that our excellent service, comfy beds, and convenient location made for an enjoyable stay. A return visit is the best compliment! Best, Chris Short, GM

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue we had is that the hotel is on an alley. There is a parking garage across the street and plenty of restaurants a short walk away (if you make it out of the alley). The breakfast was good, but over priced. Overall, a good place to stay.
Stayed 1 night in Apr 2024
Response from GM on Apr 9, 2024
Dear Michael, Thank you for taking the time to share your kind review, including recommendations for improvement. It allows us to serve our guests better. I’m glad you found accommodations pleasant and breakfast delicious. We look forward to being your hotel of choice when in the area. Best, Chris Short, GM

8/10 Good

Nisvet, Elmhurst

Liked: Cleanliness, property conditions & facilities
It was modern
Stayed 1 night in Apr 2024
Response from GM on Apr 9, 2024
Dear Niswet, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit and our modern accommodations. We appreciate your choosing us and hope to host you again. Best, Chris Short, GM

10/10 Excellent

Claire

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It is a great hotel.
Stayed 1 night in Apr 2024
Response from GM on Apr 9, 2024
Dear Claire, We appreciate your strong recommendation and welcome you to settle in again anytime. Best, Chris Short, GM

10/10 Excellent

H.

Liked: Cleanliness, staff & service, property conditions & facilities
V good
Stayed 1 night in Mar 2024
Response from GM on Apr 9, 2024
Dear H., Thank you for sharing the awesome rating of your experience, and please revisit us. Best, Chris Short, GM

10/10 Excellent

Mark, Whitewater

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great dining and right in the heart of the Chees capitol of the US.
Stayed 2 nights in Mar 2024
Response from GM on Mar 27, 2024
Dear Mark, Thank you for staying with us! It is excellent to know that our location was a significant factor in the enjoyment of your stay. We appreciate your business and the fact you took the time to share your thoughts. Please come again soon! Best, Chris Short, GM

10/10 Excellent

Renzo, Torrance

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Dear Renzo, Thank you for sharing the awesome rating of your experience, and please visit us again. Best, Chris Short, GM

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location…just wish more restaurants were open on Sunday evening…
Stayed 1 night in Mar 2024
Response from GM on Mar 19, 2024
Dear Mark, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Chris Short, GM

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities
The morning staff was amazing!! Our overall experience was 5 star!!
Stayed 1 night in Feb 2024
Response from GM on Feb 20, 2024
Dear S, Thank you for being our guest and for complimenting the staff. A fantastic hotel stay starts and ends with the people who run the property, so your kind words are appreciated. We hope to have you back for another five-star experience in the near future. Best, Chris Short, GM

10/10 Excellent

Donnae

Stayed 1 night in Feb 2024

10/10 Excellent

Jesse

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is terrific and new. Great location and lovely rooms
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Dear Jesse, Providing you with exceptional accommodations was our pleasure! Thank you for choosing our AC Hotel and taking the time to share this excellent review. We hope to see you back soon. Best, Chris Short, GM

10/10 Excellent

Keon

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Dear Keon, Thank you for this great review and recommendation. It's feedback like this that keeps us smiling. We hope to host you again soon. Best, Chris Short, GM

10/10 Excellent

Triston

Stayed 2 nights in Feb 2024

10/10 Excellent

Autumn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast doesn’t have much of options, especially if you’re vegan/vegetarian
Stayed 3 nights in Feb 2024
Response from GM on Feb 11, 2024
Dear Autumn, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, areas for improvement, and for choosing our hotel. Please visit us again soon. Best, Chris Short GM

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a beautiful property. Parking is ridiculous though.
Stayed 1 night in Feb 2024
Response from GM on Feb 10, 2024
Dear Frank, We are thrilled to hear that we provided you with a comfortable stay. Your sincere feedback, including one area for improvement, helps guide our team, which strives to deliver a remarkable stay. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Chris Short, GM

10/10 Excellent

Rochelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone on the staff was wonderful! We had somehow mixed up our date of departure and they were able to book us to stay another night in the same room. The location was great and hotel a perfect place to stay. Happy hour was a real plus!
Stayed 2 nights in Feb 2024
Response from GM on Feb 10, 2024
Dear Rochelle, Thank you for staying with us and for your kind review. I'm so glad that we were able to assist with your reservation. It is lovely that you found our rooms comfortable and our staff friendly. We hope to see you again soon! Best, Chris Short, GM

10/10 Excellent

Joseph, Springfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel in nice part of STL.
Stayed 1 night in Feb 2024
Response from GM on Feb 10, 2024
Dear Joseph, We appreciate your high recommendation and welcome you to settle in again anytime. Best, Chris Short, GM

8/10 Good

Maureen

Stayed 1 night in Jan 2024

10/10 Excellent

Brock

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Clean, friendly, accommodating. Everything you need and more!
Stayed 1 night in Jan 2024
Response from GM on Jan 23, 2024
Dear Brock, St. Louis is a great city, and we are thrilled you had a nice time while staying at our AC Hotel. We are proud of our hotel and the extraordinary team that runs it, so it is lovely to know that you enjoyed our offerings. We hope to host you again on another great trip in the future. Best, Chris Short, GM

8/10 Good

GARY

Stayed 1 night in Jan 2024

4/10 Poor

Allyza

Disliked: Staff & service, amenities, property conditions & facilities
Best thing about the stay was the nice bathroom. You get charged extra $35/day for parking, $16/person for breakfast. Sheets had questionable stains, glass doors were loud, front desk staff was rude and lack decent hospitality, would look at you as if you're homeless if you're in your pajamas. You get charged $600 if you overstay and do not get informed about this until you get to your room. Will never stay here again.
Stayed 1 night in Jan 2024
Response from GM on Jan 20, 2024
Dear Allyza,Thank you for staying with us and we appreciate your feedback. We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you will reconsider your return to share a more positive experience with you soon.Sincerely,Chris ShortGeneral Manager

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Tiffany

Stayed 10 nights in Jan 2024
Response from GM on Jan 14, 2024
Dear Tiffany,Thank you for choosing to stay with us and for providing your valuable feedback. We hope to have the opportunity to impress on a return visit.Sincerely,Chris ShortGeneral Manager

10/10 Excellent

Aaron Watson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Justin

Business traveler
Liked: Cleanliness, staff & service, amenities
The shower door in room 423 didn’t stay closed. Also couldn’t get the fan to stay on in the thermostat.
Stayed 1 night in Jan 2024
Response from GM on Jan 14, 2024
Dear Justin,It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back soon.Best,Chris ShortGeneral Manager

8/10 Good

Vladislav

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Jamona

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, downtown, nice bar, close to good breakfast places
Stayed 1 night in Dec 2023
Response from GM on Jan 14, 2024
Dear Anonymous,That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best,Chris ShortGeneral Manager

10/10 Excellent

Elhoussine

Traveled with family and small children
Liked: Staff & service
No parking, not close to dining area
Stayed 2 nights in Dec 2023
Response from GM on Jan 2, 2024
Dear Elhoussine, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive rating. We hope to see you back anytime you return to the area. Best, Chris Short, GM

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
I was extremely pleased with the hotel and room. Recently updated!!! So clean and friendly staff. Would stay again !!!
Stayed 1 night in Dec 2023
Response from GM on Jan 2, 2024
Dear Eli, That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best, Chris Short, GM

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Someine burned toast and the smoke alarm went off and had to evacuate the hotel.
Stayed 1 night in Dec 2023
Response from GM on Jan 2, 2024
Dear Tracey, Please accept my sincere apology for the fire alarm interrupting the comfort of your stay. Thank you for not letting that unfortunate incident ruin your otherwise positive experience. We hope to see you on a return trip. Sincerely, Chris Short, GM