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Reviews of Royalton Grenada, An Autograph Collection All-Inclusive Resort

4.5 out of 5
Royalton Grenada, An Autograph Collection All-Inclusive Resort
Magazine Beach Point Seline, St. George's, St George's

Reviews

8.0

Very Good

Rating 10 - Excellent. 226 out of 499 reviews" "
Rating 8 - Good. 128 out of 499 reviews" "
Rating 6 - Okay. 66 out of 499 reviews" "
Rating 4 - Poor. 37 out of 499 reviews" "
Rating 2 - Terrible. 42 out of 499 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Royalton Grenada on May 24, 2024
Dear Kimberly,We would like primarily to thank you for choosing Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa for your recent holiday and for taking the time to share your review. It will be a pleasure to welcome you back to our beautiful property again soon. Regards,Royalton GrenadaManagement Team

10/10 Excellent

Nina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in May 2024
Response from Royalton Grenada on May 23, 2024
Dear Nina,We would like primarily to thank you for choosing Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa for your recent holiday and for taking the time to share your review. It will be a pleasure to welcome you back to our beautiful property again soon. Regards,Royalton GrenadaManagement Team

10/10 Excellent

Leighton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Royalton Grenada is a beautiful property conveniently located minutes away from the airport. Staffs are very friendly and work very hard to attend to your needed and wants. I would definitely recommend this property to anyone looking for a nice vacation.
Stayed 4 nights in May 2024
Response from Royalton Grenada on May 23, 2024
Dear Leighton, Your review of Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories. Your positive comments have been shared with our team and your return to our outstanding resort will be highly anticipated.Regards,Royalton GrenadaManagement Team

10/10 Excellent

TADEUSZ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great coffee shop and very friendly staff.
Stayed 5 nights in Feb 2024
Response from Royalton Grenada on May 21, 2024
Dear TADEUSZ,We would like primarily to thank you for choosing Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa for your recent holiday and for taking the time to share your review. It will be a pleasure to welcome you back to our beautiful property again soon. Regards,Royalton GrenadaManagement Team

4/10 Poor

Onica Christina, RENTON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures on the website of Expedia website do not match what you get. I was disappointed with the room. I paid extra for an ocean view, it was a joke, there was barely any ocean view. The food was good, housekeeping great. You spend most of your time in your room. I have been staying at this resort since 2000, so I know what I paid for and did not receive.
Stayed 6 nights in May 2024
Response from Royalton Grenada on May 21, 2024
Dear Onica Christina,Thank you for taking the time to advise us of your recent stay. Our team values your feedback and the information you have provided will allow us to identify areas of opportunities and implement the necessary measures to prevent recurrences of these shortfalls and enhance your future vacation experience. We take great care to ensure that important matters such as this are effectively managed. We will immediately share this information with the respective departmental heads. We hope you can afford us a second chance to improve on the highlighted concerns. Regards,Royalton GrenadaManagement Team

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service
Stayed 5 nights in May 2024
Response from Royalton Grenada on May 16, 2024
Dear Jason,We would like primarily to thank you for choosing Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa for your recent holiday and for taking the time to share your review. It will be a pleasure to welcome you back to our beautiful property again soon. Regards,Royalton GrenadaManagement Team

10/10 Excellent

NISCHALL SHANE, BARATARIA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this resort was fantastic. The people are friendly, the dining options were great and the overall facility was well kept and clean.
Stayed 3 nights in May 2024
Response from Royalton Grenada on May 15, 2024
Dear NISCHALL SHANE,Your review of Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories. Your positive comments have been shared with our team and your return to our outstanding resort will be highly anticipated. Regards,Royalton GrenadaManagement Team

10/10 Excellent

Robert Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the fact the airport is so close to the resort 5min drive of that
Stayed 7 nights in May 2024
Response from Royalton Grenada on May 13, 2024
Dear Robert Louis, We would like primarily to thank you for choosing Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa for your recent holiday and for taking the time to share your review. It will be a pleasure to welcome you back to our beautiful property again soon. Regards,Royalton GrenadaManagement Team

6/10 Okay

Karyn

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
The majority of the staff were not very professional. They were talking loudly to each other and not really engaging with guests. They exchanged plastic responses with no real, authentic interactions.
Stayed 2 nights in May 2024
Response from Royalton Grenada on May 9, 2024
Dear Karyn,Thank you for taking the time to advise us of your recent stay. Our team values your feedback and the information you have provided will allow us to identify areas of opportunities and implement the necessary measures to prevent recurrences of these shortfalls and enhance your future vacation experience. We take great care to ensure that important matters such as this are effectively managed. We will immediately share this information with the respective departmental heads. We hope you can afford us a second chance to improve on the highlighted concerns. Regards,Royalton GrenadaManagement Team

10/10 Excellent

Zanayia

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, staff extremely helpful and knowledgeable.
Stayed 1 night in May 2024
Response from Royalton Grenada on May 8, 2024
Dear Zanayia,Your review of Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories. Your positive comments have been shared with our team and your return to our outstanding resort will be highly anticipated. Regards,Royalton GrenadaManagement Team

10/10 Excellent

Brant

Liked: Property conditions & facilities
Stayed 3 nights in May 2024
Response from Royalton Grenada on May 8, 2024
Dear Brant,We would like primarily to thank you for choosing Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa for your recent holiday and for taking the time to share your review. It will be a pleasure to welcome you back to our beautiful property again soon. Regards,Royalton GrenadaManagement Team

10/10 Excellent

Malgorzata

Traveled with group
Liked: Amenities
thefood should be better and fruits were missing
Stayed 7 nights in Apr 2024
Response from Royalton Grenada on May 7, 2024
Dear Malgorzata,Your review of Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories. It will be a pleasure to welcome you back to our beautiful property again soon. Regards,Royalton GrenadaManagement Team

6/10 Okay

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Royalton Grenada on May 7, 2024
Dear Rhonda,Thank you for taking the time to advise us of your recent stay. Our team values your feedback and the information you have provided will allow us to identify areas of opportunities and implement the necessary measures to prevent recurrences of these shortfalls and enhance your future vacation experience. We will immediately share this information with the respective departmental heads. We hope you can afford us a second chance to improve on the highlighted concerns. Regards,Royalton GrenadaManagement Team

2/10 Terrible

Charlotte

Disliked: Property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Royalton Grenada on May 7, 2024
Dear Charlotte,Thank you for taking the time to advise us of your recent stay. Our team values your feedback and the information you have provided will allow us to identify areas of opportunities and implement the necessary measures to prevent recurrences of these shortfalls and enhance your future vacation experience. We take great care to ensure that important matters such as this are effectively managed. We will immediately share this information with the respective departmental heads. We hope you can afford us a second chance to improve on the highlighted concerns. Regards,Royalton GrenadaManagement Team

10/10 Excellent

Sydney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The property is well maintained and clean. I would absolutely return to this hotel if I come back!
Stayed 4 nights in Apr 2024
Response from Royalton Grenada on May 6, 2024
Dear Sydney,We would like primarily to thank you for choosing Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa for your recent holiday and for taking the time to share your review. It will be a pleasure to welcome you back to our beautiful property again soon. Regards,Royalton GrenadaManagement Team

8/10 Good

Kay

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This resort was small and beautiful. Everything was close by but there are A LOT of stairs depending on the building you are in. The stairs were worth the 3rd floor view from building 13. The beach was incredible. Bring your snorkeling gear because there are so many fish to see! The staff was so nice and accommodating. Room service was insanely fast. The room was cleaned to perfection everyday. We went for my birthday and they did nothing special to decorate my room or help acknowledge the day despite asking the reason for our visit. The night entertainment wasn’t great and ended at 10 pm sharp. There was nothing else to do on the resort after that. It was a let down especially if you want to dress nicely in the evening and enjoy some kind of nightlife. The island is small so nightlife off the resort is possible starting Wed/Thurs night. You just have to figure that out on your own. They also don’t enforce any kind of dress code in the evening so you’ll see some people very casual with flip flops and others in resort/evening attire. The food was mostly good but some of the food like burgers and jerk wings were seasoned with curry. We found that very to be very strange. There aren’t many restaurant options which we understand because it is a small resort but the selection at the non buffets were also small. The drinks weren’t great. The alcohol was overpowering in mixed drinks and they didn’t have enough of the actual flavor (like the daiquiris).
Stayed 5 nights in Apr 2024
Response from Royalton Grenada on May 6, 2024
Dear Kay,Your review of Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa is very much appreciated.Our team values your feedback and the information you have provided will allow us to identify areas of opportunities and implement the necessary measures to prevent recurrences of these shortfalls and enhance your future vacation experience. Your positive comments have been shared with our team and your return to our outstanding resort will be highly anticipated. Regards,Royalton GrenadaManagement Team

8/10 Good

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Royalton Grenada on May 6, 2024
Dear Sheena,We would like primarily to thank you for choosing Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa for your recent holiday and for taking the time to share your review. It will be a pleasure to welcome you back to our beautiful property again soon. Regards,Royalton GrenadaManagement Team

10/10 Excellent

dirk

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all went according to plan
Stayed 4 nights in Apr 2024
Response from Royalton Grenada on May 3, 2024
Dear dirk,We would like primarily to thank you for choosing Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa for your recent holiday and for taking the time to share your review. It will be a pleasure to welcome you back to our beautiful property again soon. RegardsRoyalton GrenadaManagement Team

2/10 Terrible

Armanie

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
We were delayed. We got in at 430p. check in was 3p. Several rooms were not ready. We were told due to late check outs. We took our carry-on luggage to the one dinning area that we found open as no one directed us otherwise. Overall experience: males were accommodating. the females were not. A young lady literally harassing me about choosing not to sit in the sun. Back to the counter as i would not allow them to run my card a third time. my Bank of America app showed I paid as well as a text from the bank. The agreement was for me to check back the next day. The next day i was told the hotel policy is to pay upon the initiation of my stay. I did pay according to the bank. i called the bank. On speaker the bank stated my card had been charged by the hotel. Supposedly the accounting dept disagreed. They ran my card again. I incurred another charge. Got to the room and was asked to bring the card back to void the charge to ensure that i would not be charged twice. That was the solution i proposed before. Customer service is horrible. the staff is no professional. The staff needs a course in customer service… the males were all professional for the most part and the dining staff… my favorite person ’hands down’ was Celine… her bright smile and friendliness from a person soo young is commendable and should be recognized and she needs to be at the desk for our initial encounter. The locals don’t even recommend this place. The also tried to charge us another $275 b/4 leaving.
Stayed 4 nights in Apr 2024
Response from Royalton Grenada on May 1, 2024
Dear Armanie,Thank you for taking the time to advise us of your recent stay. Our team values your feedback and the information you have provided will allow us to identify areas of opportunities and implement the necessary measures to prevent recurrences of these shortfalls and enhance your future vacation experience. We take great care to ensure that important matters such as this are effectively managed. We will immediately share this information with the respective departmental heads. We hope you can afford us a second chance to improve on the highlighted concerns.Regards,Royalton GrenadaManagement Team

10/10 Excellent

Alana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved the service offered by Royalton . The staff exceeded my expectations . They were very accommodating and friendly . Special thanks to Quinton, Andrew, Petra and Kimoni . The food was great every day expecially Grenadian night. With that said … the entertainment department could improve. There was not enough things to do in the evening time . Also for a luxury hotel … I find the rooms to be very basic … no wow factor . With that said
Stayed 4 nights in Apr 2024
Response from Royalton Grenada on Apr 30, 2024
Dear Alana,Your review of Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories. Your positive comments have been shared with our team and your return to our outstanding resort will be highly anticipated. Regards,Royalton GrenadaManagement Team

10/10 Excellent

Sharon

Stayed 7 nights in Apr 2024
Response from Royalton Grenada on May 21, 2024
Dear Sharon,We would like primarily to thank you for choosing Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa for your recent holiday and for taking the time to share your review. It will be a pleasure to welcome you back to our beautiful property again soon. Regards,Royalton GrenadaManagement Team

8/10 Good

Hazel-Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely place. Only one issue, we had four guests in the room and was given towels for two. Otherwise everything was great.
Stayed 2 nights in Apr 2024
Response from Royalton Grenada on Apr 29, 2024
Dear Hazel-Ann,We would like primarily to thank you for choosing Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa for your recent holiday and for taking the time to share your review. It will be a pleasure to welcome you back to our beautiful property again soon. Regards,Royalton GrenadaManagement Team

2/10 Terrible

Sarinna

Stayed 4 nights in Apr 2024
Response from Royalton Grenada on May 17, 2024
Dear Sarinna,Thank you for taking the time to advise us of your recent stay. Our team values your feedback and the information you have provided will allow us to identify areas of opportunities and implement the necessary measures to prevent recurrences of these shortfalls and enhance your future vacation experience. Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve. Regards,Royalton GrenadaManagement Team

8/10 Good

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Royalton property was lovely and the pool and beach was beautiful. The staff was very friendly and wonderful. The food was ok but if you can’t do steps this is not the place for you, although there were trams to escort people as needed. I would highly recommend and would return.
Stayed 5 nights in Apr 2024
Response from Royalton Grenada on Apr 26, 2024
Dear Cheryl,We would like primarily to thank you for choosing Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa for your recent holiday and for taking the time to share your review. It will be a pleasure to welcome you back to our beautiful property again soon. Regards,Royalton GrenadaManagement Team

8/10 Good

Ormanic

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What was unique about the property was the fact that all the staff was very, very pleasant and accommodating. We celebrated our 25th wedding anniversary during our stay and appreciated the efforts made by Jackie, Guest Services Manager, the F&B Manager along with the Chef at Grazzie Restaurant to make it a special and memorable evening for us. We just can’t forget Lisa whose smile and genuine personality will be forever etched in our minds for she went above and beyond to secure the peanut butter for our nutmeg and peanut butter shake. Also, special mention of Simon our bellman, Kinnesha and Tracey at the Front Desk along with the lovely service crew (hostesses, wait staff & bus boys) in Gourmet Marche the buffet restaurant. We also can’t forget Ronnie the server from the Lobby Bar who made a special effort to refill your beverage and tidy the area along the way and Naomi, hostess for Taj & Ma Maison restaurant. We say thank you to everyone for making our experience a memorable one.
Stayed 4 nights in Apr 2024
Response from Royalton Grenada on Apr 24, 2024
Dear Ormanic,Thank you for sharing your review of Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa with us! Your comments highlighting Jackie, Guest Services Manager, the F&B Manager, along with the Chef from Grazie Restaurant, Simon, your Bellman, the beautiful ladies in the Coffee Lounge the very hospitable service staff (i.e. the hostesses, wait and bus staff) at The Buffet Restaurant, Naomi the hostess at the restaurant, Ronnie the server at the Lobby Bar who ensured that our drinks were replenished Kenneisha in Guest Services and Tracey at Checkout not forgetting Lisa, with her warm smile and hospitable nature are a delight to read as we love going above and beyond to ensure our guests have a fantastic time with us. We appreciate your review and are looking forward to hosting you again soon so you can enjoy our luxurious services! Regards,Royalton GrenadaManagement Team

6/10 Okay

Watson

Liked: Staff & service, property conditions & facilities
Coffee maker never worked I couldn’t iron my clothes, there was no Iron. The steamer was dirty. The food was very good. Shower was good.
Stayed 4 nights in Apr 2024
Response from Royalton Grenada on Apr 24, 2024
Dear Watson,Thank you for choosing our resort and for taking the time to share your feedback with us. Please accept our sincerest apology for the inconveniences you would've experienced as this is certainly not the holiday, we wished for you. We pride ourselves on service and what you have experienced is inexcusable. We are truly regretful for your experience and can assure you that the reported issues are in no way a true representation of our brand standard. Every concern raised has been shared with our management team. Regards,Royalton GrenadaManagement Team

4/10 Poor

Rodger Eugene

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice, but the staff were a little unprofessional. The cleaning staff accidentally left my door open all day after cleaning and places around the resort were not clean.
Stayed 3 nights in Apr 2024
Response from Royalton Grenada on Apr 22, 2024
Dear Rodger EugeneThank you for choosing our resort and for taking the time to share your feedback with us. Please accept our sincerest apology for the inconveniences you would've experienced as this is certainly not the holiday, we wished for you. We pride ourselves on impeccable service and what you have experienced is inexcusable. We are truly regretful for your experience and can assure you that the reported issues are in no way a true representation of our brand standard. Every concern raised has been shared with our management team. Regards,Royalton GrenadaManagement Team

8/10 Good

Amelia

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Royalton Grenada on Apr 22, 2024
Dear Amelia,Your review of Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories. Your positive comments have been shared with our team and your return to our outstanding resort will be highly anticipated. Regards,Royalton Grenada Management Team

8/10 Good

Deslyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Royalton Grenada on Apr 22, 2024
Dear Deslyn,Your review of Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories. Your positive comments have been shared with our team and your return to our outstanding resort will be highly anticipated. Regards,Royalton GrenadaManagement Team

8/10 Good

Joannah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here but the only reason I rated overall rating a 4 is because one evening the fire alarm in our area went off for over a minute.we exited our room and only one other couple made their way down as we thought something must obviously wrong if the fire alarm is going off. No security or other staff member came to check and inform guests that the area was safe to renter. Guests just stayed in their room. I was unbelievably angry and concerned at the clear lack of emergency response protocols. I spoke with the head of security that evening and he was sweet and apologized but I also told him that the hotel needs to do better in this area and let guests know what’s happening even if there was no fire, an alarm went off for a long time. What if something was really wrong? Otherwise stay was great. Staff was lovely. Enjoyed the restaurants and the beach.
Stayed 4 nights in Feb 2024
Response from Royalton Grenada on Apr 19, 2024
Dear Joannah,Thank you for choosing our resort and for taking the time to share your feedback with us. Please accept our sincerest apology for the inconveniences you would've experienced as this is certainly not the holiday we wished for you. We pride ourselves on security and we are truly regretful for your experience and can assure you that the reported issues are in no way a true representation of our brand standard. Every concern raised has been shared with our management team. Regards,Royalton GrenadaManagement Team

6/10 Okay

Destiny

Stayed 4 nights in Apr 2024
Response from Royalton Grenada on May 7, 2024
Thank you for choosing our resort and for taking the time to share your feedback with us. Please accept our sincerest apology for the inconveniences you would've experienced as this is certainly not the holiday we wished for you. Our team values your feedback and the information you have provided will allow us to identify areas of opportunities and implement the necessary measures to prevent recurrences of these shortfalls and enhance your future vacation experience. We will immediately share this information with the respective departmental heads. We hope you can afford us a second chance to improve on the highlighted concerns. Regards,Royalton GrenadaManagement Team

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024
Response from Royalton Grenada on Apr 19, 2024
Dear Kayla,We would like primarily to thank you for choosing Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa for your recent holiday and for taking the time to share your review. It will be a pleasure to welcome you back to our beautiful property again soon. Regards,Royalton GrenadaManagement Team

2/10 Terrible

Daniel E

Traveled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Hotel staff at reception desk was extremely rude and not able to problem solve or be diplomatic with any problems with reservations!! Terrible management and customer service
Stayed 8 nights in Apr 2024
Response from Royalton Grenada on Apr 16, 2024
Dear Daniel E,Thank you for taking the time to advise us of your recent stay. Our team values your feedback and the information you have provided will allow us to identify areas of opportunities and implement the necessary measures to prevent recurrences of these shortfalls and enhance your future vacation experience. We take great care to ensure that important matters such as this are effectively managed. We will immediately share this information with the respective departmental heads. We hope you can afford us a second chance to improve on the highlighted concerns. Regards,Royalton GrenadaManagement Team

10/10 Excellent

Julius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was absolutely excellent. Property is beautiful and the food is really good. Will definitely return to stay again.
Stayed 3 nights in Feb 2024
Response from Royalton Grenada on Apr 19, 2024
Dear Julius,Your review of Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories. Your positive comments have been shared with our team and your return to our outstanding resort will be highly anticipated. Regards,Royalton GrenadaManagement Team

6/10 Okay

Anthony

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We booked a luxury sea view room, for 3 adults, we got a king bed, it took 90 minutes to change our room, then there was no toiletries, no soap.. The food at the Italian restaurant was good, the main buffet was ordinary. Staff at the restaurants were good, especially at the Italian restaurant.
Stayed 2 nights in Apr 2024
Response from Royalton Grenada on Apr 15, 2024
Dear Anthony,Thank you for choosing our resort for your recent stay and for taking the time to share your review. It is great to note that you enjoyed the food at the Italian restaurant. It is however unfortunate to read that this stay did not meet our usual standards that we strive to deliver to our guests. We have noted all your comments and have already shared them with the relevant department heads. It would mean much to us if we were to have another opportunity to provide you with our usual excellent service, so that we may meet and even exceed your expectations. Regards,Royalton GrenadaManagement Team

10/10 Excellent

Lana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Staff was always helpful. Rooms was nice Good entertainment
Stayed 5 nights in Apr 2024
Response from Royalton Grenada on Apr 15, 2024
Dear Lana,Your review of Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories. Your positive comments have been shared with our team and your return to our outstanding resort will be highly anticipated. Regards,Royalton GrenadaManagement Team

4/10 Poor

Leslie, Evanston

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Unfortunately, we didn't fully enjoy our stay at the Royalton. I don't think the Diamond Club upgrade was worth the expense and it was far from "luxury." While it was a beautiful view and we loved being so close to the beach, we were very disappointed with the Diamond Club "amenities" including the butler service. There seemed to be constant miscommunications and requests were only accommodated half of the time. It was almost as if our requests (turn down service, bucket of ice, late check out, etc.) were an inconvenience. There also was very much to be desired when it came to room service (long wait for food that looked nothing like photos); check-in/check-out (some staff were not warm/friendly/helpful and check-in took much longer than it should have); and understanding what made the Diamond Club any different from the other parts of the resort especially when it seemed much more crowded/overbooked. However, we did love the spa services and there were a few staff members, like Shaquille and Jay, that were extremely nice and made sure we made the most of our stay. While we would definitely come back to Grenada--I doubt we will be coming back to this property.
Stayed 3 nights in Apr 2024
Response from Royalton Grenada on Apr 19, 2024
Dear Leslie,Thank you for taking the time to advise us of your recent stay. Our team values your feedback and the information you have provided will allow us to identify areas of opportunities and implement the necessary measures to prevent recurrences of these shortfalls and enhance your future vacation experience. We take great care to ensure that important matters such as this are effectively managed. We will immediately share this information with the respective departmental heads. We hope you can afford us a second chance to improve on the highlighted concerns.Regards,Royalton GrenadaManagement Team

10/10 Excellent

DOROTHY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great entertainment Good Customer service
Stayed 4 nights in Apr 2024
Response from Royalton Grenada on Apr 15, 2024
Dear DOROTHY,We would like primarily to thank you for choosing Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa for your recent holiday and for taking the time to share your review. It will be a pleasure to welcome you back to our beautiful property again soon. Regards,Royalton GrenadaManagement Team

10/10 Excellent

Suzanne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really loved how it never felt crowded and the staff was super nice. The view was great from our room and the beach was beautiful.
Stayed 5 nights in Apr 2024
Response from Royalton Grenada on Apr 11, 2024
Dear Suzanne,We would like primarily to thank you for choosing Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa for your recent holiday and for taking the time to share your review. It will be a pleasure to welcome you back to our beautiful property again soon. Regards,Royalton GrenadaManagement Team

10/10 Excellent

Marsha, Brooklyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly and attentive staff. Safe and clean environment. Great food options and convenient location.
Stayed 1 night in Apr 2024
Response from Royalton Grenada on Apr 11, 2024
Dear Marsha,We would like primarily to thank you for choosing Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa for your recent holiday and for taking the time to share your review. It will be a pleasure to welcome you back to our beautiful property again soon. Regards,Royalton GrenadaManagement Team

6/10 Okay

Eddy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property location is great, the staff were 5/10, not what you would expect on an all inclusive resort.
Stayed 3 nights in Apr 2024
Response from Royalton Grenada on Apr 11, 2024
Dear Eddy,Thank you for taking the time to advise us of your recent stay. Our team values your feedback and the information you have provided will allow us to identify areas of opportunities and implement the necessary measures to prevent recurrences of these shortfalls and enhance your future vacation experience. We take great care to ensure that important matters such as this are effectively managed. We will immediately share this information with the respective departmental heads. We hope you can afford us a second chance to improve on the highlighted concerns. Regards,Royalton GrenadaManagement Team

10/10 Excellent

KEVIN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food, Restaurant Manager Yuvi onsite helping out. Lots of local options. Bae service Excellent. The staff at royalton works really hard. I would rate this hotel 5 stars. Stuff they can improve on. Have reliable shuttle service between rooms. The hills and steps are challenging and can be a deterrent to hotel All in all Excellent service
Stayed 5 nights in Apr 2024
Response from Royalton Grenada on Apr 9, 2024
Dear KEVIN, Thank you for choosing Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa for your recent vacation and taking the time to share your experience with us. Your comments highlighting our "Excellent food, Restaurant Manager Yuvi onsite helping out" are much appreciated. It was certainly a pleasure hosting you and we look forward to your return. Regards,Royalton GrenadaManagement Team

10/10 Excellent

Cathrine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach, view, landscaping
Stayed 7 nights in Mar 2024
Response from Royalton Grenada on Apr 9, 2024
Dear Catherine,We would like primarily to thank you for choosing Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa for your recent holiday and for taking the time to share your review. It will be a pleasure to welcome you back to our beautiful property again soon. Regards,Royalton GrenadaManagement Team

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Such a great experience staying at the Royalton! From the hospitality, food, the staff, entertainment, I had such an amazing time there.
Stayed 5 nights in Apr 2024
Response from Royalton Grenada on Apr 9, 2024
Dear Erika,We would like primarily to thank you for choosing Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa for your recent holiday and for taking the time to share your review. It will be a pleasure to welcome you back to our beautiful property again soon. Regards,Royalton GrenadaManagement Team

6/10 Okay

Michelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The grounds were great and the staff, wonderful. The food was not very good, nor were there many options to choose from, especially as a vegetarian. My friend got food poisoning, and she never one to get sick.
Stayed 4 nights in Feb 2024
Response from Royalton Grenada on Apr 5, 2024
Dear MichelleThank you for choosing our resort and for taking the time to share your feedback with us. Please accept our sincerest apology for the inconveniences you would've experienced as this is certainly not the holiday, we wished for you. What you have experienced is inexcusable and are truly regretful for your experience. We can assure you that the reported issues are in no way a true representation of our brand standard and every concern raised has been shared with our management team. It would mean much to us if we were to have another opportunity to provide you with our usual excellent service, so that we may meet and even exceed your expectations. Regards, Royalton Grenada Management Team

10/10 Excellent

Shennon, Couva

Stayed 4 nights in Mar 2024
Response from Royalton Grenada on Apr 26, 2024
Dear Shennon,We would like primarily to thank you for choosing Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa for your recent holiday and for taking the time to share your review. It will be a pleasure to welcome you back to our beautiful property again soon. Regards,Royalton GrenadaManagement Team

10/10 Excellent

Chantal

Stayed 6 nights in Mar 2024
Response from Royalton Grenada on Apr 24, 2024
Dear Chantal,Your review of Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories. Your positive rating has been shared with our team and your return to our outstanding resort will be highly anticipated. Regards,Royalton GrenadaManagement Team

8/10 Good

Khem

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its location near the airport. The staff was coureous and accomadating as we had arrived early at 8.30am and our room would not be ready before 3 pm. The front desk then made a rush call for room to be ready and by 1.15 pm we got our room. I did not like the fact that there is no elevator in the buildings and as such we had to walk up and down stairs to get to our room which was on 3rd. Floor. This is an issue with many guests who are older.
Stayed 4 nights in Mar 2024
Response from Royalton Grenada on Apr 3, 2024
Dear Khem, Your review of Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories. Your positive comments have been shared with our team and your return to our outstanding resort will be highly anticipated. Regards,Royalton GrenadaManagement Team

4/10 Poor

Robin

Stayed 5 nights in Feb 2024
Response from Royalton Grenada on Apr 3, 2024
Thank you for taking the time to advise us of your recent stay. Our team values your feedback and the information you have provided will allow us to identify areas of opportunities and implement the necessary measures to prevent recurrences of these shortfalls and enhance your future vacation experience. We will immediately share this information with the respective departmental heads. We hope you can afford us a second chance to improve on the highlighted concerns. Regards,Royalton GrenadaManagement Team

10/10 Excellent

Carlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to relax!
Stayed 3 nights in Mar 2024
Response from Royalton Grenada on Apr 2, 2024
Dear Carlene, We would like primarily to thank you for choosing Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa for your recent holiday and for taking the time to share your review. It will be a pleasure to welcome you back to our beautiful property again soon. Regards,Royalton GrenadaManagement Team