Exterior

Reviews of Best Western Seaside Inn

2.5 out of 5
Best Western Seaside Inn
541 A1A Beach Boulevard, St. Augustine, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 531 out of 1006 reviews" "
Rating 8 - Good. 312 out of 1006 reviews" "
Rating 6 - Okay. 98 out of 1006 reviews" "
Rating 4 - Poor. 41 out of 1006 reviews" "
Rating 2 - Terrible. 24 out of 1006 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Patricia, Liberty Township

Liked: Cleanliness, property conditions & facilities
Strongest chemical/cleaning smell we have ever experienced in a hotel room. Almost had to leave. It faded a bit by the 2nd day. Otherwise, hotel was in good shape for its age.
Stayed 2 nights in May 2024

10/10 Excellent

Dawn

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel Manager on May 24, 2024
Dear Dawn,Thank you for your glowing perfect review! We are delighted that you had a wonderful stay at our hotel. Our team is dedicated to providing top-notch service and amenities to all our guests. We appreciate your positive feedback and look forward to hosting you again in the future!Sincerely, Hotel Manager

8/10 Good

Bobby

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing. The hours for the pool and hot tub could be longer would have been nice to come back from walking on the beach at sunset and going to the hot tub but it closes at dusk.
Stayed 4 nights in May 2024
Response from Hotel Manager on May 21, 2024
Dear Bobby,We're thrilled to hear that you had a positive experience with our staff! Providing excellent service is a top priority for us, and we're glad our team made your stay memorable. We appreciate your feedback regarding the hours for the pool and hot tub. We understand how convenient it would be to enjoy these amenities after a relaxing walk on the beach at sunset. Your comments will be taken into consideration as we evaluate our policies and amenities to better accommodate our guest's needs. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

2/10 Terrible

Diane

Traveled with family
Disliked: Amenities, property conditions & facilities
Bathroom needs remodeling. Toilet paper holder falling out of wall. No place to hang towels. Fan in bathroom very very loud. Floor has tar or paint stains on it. Plug in outlet was half behind the bathroom mirror hanging crooked. Never staying at a Best Western again. Shoddy workmanship.
Stayed 2 nights in May 2024
Response from GM on May 8, 2024
Dear Diane,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to personally apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Hotel Manager on May 7, 2024
Dear Daniel,Thank you for taking the time to provide us with a 4-star rating. We're glad you enjoyed your stay overall, and we deeply appreciate your feedback. We are always striving to deliver the best possible experience to our guests, so we will make sure to use this information to keep improving. Thanks again for the rating and we hope to have you stay with us again soon.Sincerely, Hotel Manager

2/10 Terrible

Jessica

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed one night on 05/03/2024. Did the usual quick check for bugs and of course I missed seeing them until I stripped the whole bed before leaving. Came across three BED BUGS. I reported it to front desk immediately and checked out shortly after. I was told I could call back later in the day for an update. When I called about 8 hrs later there was a different person and she didn’t realize I had that issue and told me to call back on Tuesday when the manager was in…. That’s three whole days later. Not only were there bed bugs, but nobody could call me same day to discuss my issue. Would not stay here again.
Stayed 1 night in May 2024
Response from Hotel Manager on May 6, 2024
Dear Jessica,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is deeply concerning, and we're actively investigating the issue to ensure it's promptly addressed. Please accept our apologies for the miscommunication regarding follow-up. Your comfort and satisfaction are our top priorities, and we hope to regain your trust.Sincerely, Hotel Manager

4/10 Poor

Lise

Liked: Cleanliness
Disliked: Property conditions & facilities
Humidity problems in that building is out of control. Bed sheets were wet and wal and floors were also wet humidity. Could not take a bath because the plunger was broken and there wase no pressure water for showering.. The place look very nice update the interirior and furniture. Floors needed to be wash. It wasn't a very pleasant sleep over all in damp sheets.
Stayed 1 night in May 2024
Response from Hotel Manager on May 6, 2024
Dear Lise,We're deeply sorry for the discomfort you endured during your stay due to humidity issues and maintenance shortcomings. Your feedback is invaluable as we strive to improve our facilities. Rest assured, we're addressing these concerns promptly to ensure a more pleasant experience for our guests in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, friendly staff. A little short on parking - had to park in overflow lot 1 night.
Stayed 8 nights in Apr 2024
Response from Hotel Manager on May 2, 2024
Dear Thomas,Thank you for your positive review! We're delighted to hear that you enjoyed our breakfast and found our staff friendly. We apologize for any inconvenience regarding parking and appreciate your understanding. Your feedback is valuable to us, and we'll work to improve our parking arrangements. We look forward to hosting you again for another enjoyable stay!Sincerely, Hotel Manager

6/10 Okay

Teri

Traveled with partner
Liked: Cleanliness, amenities
The staff was nice and they had recently updated the rooms but the bed was rock hard. We asked to change rooms or even get some extra padding but we were not able to receive either.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 30, 2024
Dear Teri,Thank you for sharing your feedback with us. We're glad to hear that you found our staff friendly and enjoyed our recently updated rooms. We apologize for any discomfort caused by the firmness of the bed and regret that we couldn't accommodate your request for a room change or additional padding. Your comments are valuable to us, and we'll use them to improve our services. We hope to have the opportunity to welcome you back for a more comfortable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 30, 2024
Dear Mark,Thank you for the perfect rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

Lorie

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Apr 2024
Response from Hotel Manager on Apr 29, 2024
Dear Lorie,Thank you for your perfect rating! While we're pleased to hear that your experience was flawless, we're still committed to addressing any areas for improvement. Your feedback is invaluable, and we hope to provide an even better stay during your next visit. If there's anything specific you appreciated or any suggestions you have, we'd love to hear them!Sincerely, Hotel Manager

10/10 Excellent

E

Traveled with family
The front desk attendant, Hannah, was so kind and helpful. She went above and beyond to make our stay comfortable and enjoyable,
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 29, 2024
Dear Guest,Hello! We're thrilled to hear that Hannah provided exceptional service during your stay! Going above and beyond to ensure your comfort and enjoyment is what we strive for. Your kind words will be shared with her, and we look forward to welcoming you back for another wonderful experience!Sincerely, Hotel Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 29, 2024
Dear John,Thank you for staying with us. We hope you enjoyed your stay and that we met all of your expectations, as evidenced by the four-star review you've given us. Please let us know if there's anything we can do to make your next visit even better. We pride ourselves on providing excellent service and want to keep our guests happy!Sincerely, Hotel Manager

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Mark,Thank you for your positive feedback! We're glad to hear that you had a pleasant experience during your stay. If there are any specific areas where you believe we could improve and earn that fifth star next time, please feel free to share your thoughts with us. We appreciate your feedback and hope to have the opportunity to welcome you back again soon!Sincerely, Hotel Manager

8/10 Good

Julianna Francis Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 11, 2024
Dear Julianna Francis Irene,Thank you for your rating! We're pleased to see you had a positive experience overall. If there are any areas where you feel we could improve to earn that extra star next time, please don't hesitate to share. We appreciate your feedback and hope to have the opportunity to welcome you back for an even better stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Fe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just didn’t liked the breakfast place It’s too small
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 10, 2024
Dear Fe,Thank you for your perfect rating! We're glad to hear that you had an overall positive experience during your stay. We apologize for any inconvenience caused by the small breakfast area. Your feedback is valuable to us, and we'll take it into consideration as we strive to improve our guest's experience. If there's anything else we can do to enhance your stay next time, please feel free to let us know. We appreciate your support and hope to welcome you back again soon!Sincerely, Hotel Manager

6/10 Okay

Tina

Traveled with partner
Liked: Cleanliness, staff & service
Good location but needs some upgrading
Stayed 4 nights in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Tina,Thank you for your feedback. We're glad to hear that you found our location convenient. We apologize for any shortcomings you experienced and acknowledge your suggestion for upgrades. Your comments will be taken into consideration as we continuously strive to improve our facilities and services. We appreciate your input and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

Fernando

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and so close to the beach! Just crossed the street and we were there in 5 minutes. Very convenient. Restaurants on the same side as hotel and easy to walk to. Many choices as well. Hotel is nice and clean. Staff was pleasant. Breakfast was nice and better than a boring continental breakfast like most others offer. Great place for families. Highly recommended. We’ll be staying here again.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Fernando,Thank you for your fantastic rating and detailed feedback! We're thrilled to hear that you enjoyed your stay with us and found our location convenient, with easy access to the beach and nearby restaurants. We're delighted that you appreciated our clean accommodations, pleasant staff, and the variety offered at breakfast. It's wonderful to know that you had a great experience and plan to stay with us again. Your recommendation means a lot to us, and we look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

6/10 Okay

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This property was in an excellent location. There were multiple access points to the beach that were only a block away. The property had a quiet feel, was picturesque and had plenty of parking. The couple of areas of improvements were the matress in the room, the hot tub not working and the outdoor seating around the pool was not very comfortable.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Apr 4, 2024
Dear Jessica,Thank you for your feedback. We're pleased to hear that you appreciated our property's excellent location, beach access, quiet atmosphere, picturesque surroundings, and ample parking. However, we apologize for any discomfort caused by the mattress quality, the non-functioning hot tub, and the lack of comfortable outdoor seating around the pool. Your comments will be taken into consideration for future improvements. We appreciate your rating and hope to have the opportunity to exceed your expectations during your next visit.Sincerely, Hotel Manager

4/10 Poor

Nathaniel

Disliked: Staff & service
Check in staff was mediocre at best. Very hard to get them to smile. Seemed like I was an inconvenience. Then the room had an awful smell like a mixture of vinegar and Clorox. Very strong. Tub did not drain. I would find somewhere else.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear Nathaniel,We sincerely apologize for the disappointing experience you encountered during your stay. Providing exceptional service and comfortable accommodations is our priority, and we regret falling short of your expectations. Your feedback regarding the check-in process and room conditions will be addressed with our team to ensure improvements are made. We understand your frustration and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, amenities
.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Apr 1, 2024
Dear Jacqueline,Thank you for your positive review! We're pleased to hear that you had an enjoyable stay overall. If there are any areas where we can improve and earn that extra star next time, please let us know. We appreciate your feedback and hope to welcome you back soon for an even better experience!Sincerely, Hotel Manager

8/10 Good

Karen

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Karen,Thank you for your rating! If you have any specific feedback or areas where we can improve, please feel free to let us know. We're committed to providing the best possible experience for our guests and appreciate your input. We hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

8/10 Good

Daryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, although there is definitely a need for some carpentry fix up especially around the doors. Not a game changer though! Breakfast was ok, nothing special - yogurt good, eggs not so good!
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Daryl,Thank you for your review and for choosing to stay with us. We're pleased to hear that you found our accommodations to be very clean. We appreciate your feedback regarding the need for some carpentry fixes, and we'll address this promptly to enhance our guest's experiences. Your comments about breakfast are noted, and we'll work on improving the variety and quality. We hope to have the opportunity to welcome you back for an even better stay in the future!Sincerely, Hotel Manager

4/10 Poor

Lisa

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The area is nice but the rooms could be cleaner.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Lisa,Thank you for your feedback. We apologize for any cleanliness issues you encountered during your stay. Maintaining a clean environment is a top priority for us, and we will address your concerns with our housekeeping team to ensure improvements are made. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

8/10 Good

Amy

Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Amy,Thank you for your feedback. We're glad to see that you had a positive experience overall. If there are any areas where we could have improved to earn that extra star, please feel free to share your suggestions with us. We value your input and hope to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean, quiet and walking distance to everything you need.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 13, 2024
Dear Maria,We're thrilled to hear that you enjoyed your stay with us! Maintaining cleanliness and providing a peaceful atmosphere are top priorities for us. It's fantastic to know that our convenient location met your needs. Thank you for your kind words, and we look forward to hosting you again soon!Sincerely, Hotel Manager

10/10 Excellent

Berlinda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this location
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Berlinda,Hello! We're delighted to hear that you love our location! Thank you for your feedback. We're committed to providing a convenient and enjoyable experience for all our guests, and we're thrilled that you appreciate our prime location. We look forward to welcoming you back soon for another fantastic stay!Sincerely, Hotel Manager

10/10 Excellent

Diana, Orange Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Close to beach. Very clean rooms
Stayed 1 night in Mar 2024
Response from GM on Mar 10, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,Ronnell JamesGeneral ManagerBest Western St. Augustine Beach Inn

6/10 Okay

Fargo

Stayed 3 nights in Feb 2024
Response from GM on Mar 10, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Ronnell JamesGeneral ManagerBest Western St. Augustine Beach Inn

10/10 Excellent

Rosy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel rooms were very clean and well taken care of. The hotel staff is friendly and helpful. The pool area and hotel grounds were lovely. It is a short drive to the historic part of St. Augustine. There were very good restaurants in the area and several were just a short walk away. The hotel is an easy walk to several of the beach access points. The beach was beautiful! It is a very long beach and very wide too. I would stay again.
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Mar 8, 2024
Dear Rosy,We're thrilled to hear that you had such a wonderful experience during your stay with us! Providing clean and well-maintained rooms, along with friendly and helpful staff, is our top priority. We're delighted that you enjoyed the pool area, grounds, and convenient location near St. Augustine's historic district, restaurants, and beautiful beaches. Thank you for your kind words, and we look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Nicole, Brooklyn Hts

Stayed 6 nights in Feb 2024
Response from Hotel Manager on Mar 27, 2024
Dear Nicole,Thank you for staying with us and for taking the time to share your experience. Your feedback is very important to us, and we're grateful that you had a good experience here at our hotel. We're always making improvements to ensure that we're offering the best possible service. We hope that you'll visit again soon!Sincerely, Hotel Manager

4/10 Poor

Brian

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 6, 2024
Dear Brian,We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we're committed to addressing any issues you encountered to improve future stays. Please don't hesitate to reach out to our team with any specific concerns you have. We hope for another opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

8/10 Good

Darlene

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and maintained and the staff was friendly and helpful. The breakfasts were awesome. Within walking distance of beach, restaurants, convenience store. Pick up stop for trolley to take you to St Augustine. The bathroom had a sliding door, that got off track a couple of times and fell off at one point and( they did tend to that in a timely manner. (First time, not so much) and there were no towel bars. It's On a busy street that you have to cross to get to beach, one day our room didn't get cleaned. One last thing, don't sleep late on the weekends, they run out of the good stuff at breakfast. I'd give it a 8.
Stayed 7 nights in Feb 2024
Response from Hotel Manager on Mar 2, 2024
Dear Darlene,Thank you for taking the time to share your detailed feedback. We're delighted to hear that you found our hotel clean and well-maintained, with friendly and helpful staff. We're also pleased that you enjoyed the awesome breakfast options and the convenient location near the beach and local amenities. Your comments about the sliding door and towel bars will be addressed with our maintenance team for improvement. We apologize for any inconvenience regarding the room not being cleaned one day and the breakfast running out on weekends. Your rating and feedback are greatly appreciated, and we hope to welcome you back for an even better experience in the future!Sincerely, Hotel Manager

8/10 Good

Luis G.

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We loved that the rooms are renovated (tile floor instead of carpet, new vanity, new furniture). We didn't like that the floor was dirty (dust and some dark spots/stains).
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Mar 1, 2024
Dear Luis G,Thank you for your feedback. We're pleased to hear that you appreciated the renovations in our rooms, including the tile floors and new furnishings. However, we apologize for the cleanliness issues you encountered with the dirty floor. Providing a clean and comfortable environment is important to us, and we'll address this with our housekeeping team to ensure improvements are made. Your feedback is valuable, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Thank you for choosing to stay with us.Sincerely, Hotel Manager

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in the one bedroom suite. It was huge!! It had a full kitchen, livingroom, separate bedroom, private bathroom and balcony! It was like an apartment and everything was very clean. TV's were located in both livingroom and bedroom with a good selection of channels.The hotel is literally across the street from the beach and ocean! Lots of restaurants, a few shops and a pier very walkable from the hotel. There is a grocery store (Publix) within a 5 minute drive of the hotel to make full use of the kitchen. Staff was wonderful, helpful and very present on site. Room was cleaned every day (which is rare these days) and bathroom was adequately stocked with towels, soap and shampoo. It was evident the room had recently been remodeled, which was nice. The only "downside" was the suite is on the 2nd floor and there is no elevator so you do have to climb 2 flights of stairs. Access to the rooms is from the outside as well. (Old motel style facility) Breakfast was provided but it was very basic. I stayed for 6 nights so after so many days, I was getting tried of what was offered. These things would not deter me from saying here again!
Stayed 6 nights in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Cheryl,Thank you so much for your detailed and glowing review! We're thrilled to hear that you enjoyed your stay in our one-bedroom suite and appreciated the spaciousness and cleanliness. Our location near the beach and amenities is indeed a highlight. We appreciate your feedback regarding breakfast and will work on enhancing our offerings for longer stays. We hope to welcome you back soon!Sincerely, Hotel Manager

10/10 Excellent

Savanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area and not right on the beach but an easy walk or quick drive to the beach
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Savanna,Thank you for sharing your experience! We're delighted you found our location convenient for accessing the beach. While we're not directly on the beachfront, we're glad you appreciated the short stroll or quick drive to reach the sandy shores. We hope you had a fantastic time soaking up the sun and enjoying the area!Sincerely, Hotel Manager

8/10 Good

Phyllis L, Union Point

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was clean and convenient to places to eat and not far from the beach. Enjoyed our stay and would stay again
Stayed 4 nights in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Phyllis L,Hello! We're thrilled to hear you enjoyed your stay with us! Maintaining cleanliness and providing convenience are top priorities for us, and we're glad you found both during your visit. It's fantastic to hear you appreciated our proximity to dining options and the beach. We look forward to welcoming you back on your next trip!Sincerely, Hotel Manager

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Feb 27, 2024
Dear Boris,Thank you for your perfect rating! We're delighted to know that you had a wonderful experience during your stay with us. If there's anything more we can do to enhance your next visit, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Linda,I appreciate your feedback. I'm glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time. I hope you will tell others about our hotel and make us your first choice in the area for the future. We'll be here for you, your friends and your colleagues when you need us. Sincerely, Hotel Manager

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and cozy rooms. Thank you!!
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Juan,You're very welcome! We're delighted to hear that you enjoyed the friendliness of our staff and found our rooms cozy during your stay. Providing a welcoming and comfortable experience is important to us, and we're thrilled that we could deliver. We hope to have the pleasure of hosting you again soon!Sincerely, Hotel Manager

10/10 Excellent

Alexis

Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 20, 2024
Dear Alexis,Thank you so much for your 5-star rating! That you enjoyed a relaxing and pleasurable time with us is fantastic to hear. We are extremely happy to have surpassed your expectations because your pleasure is our top priority. We are eager to give you even another amazing experience in the future!Sincerely, Hotel Manager

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room nice, clean, newly renovated.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 24, 2024
Dear Thomas,Thank you for your positive feedback! We're delighted to hear that you enjoyed our newly renovated rooms. Providing a comfortable and inviting space for our guests is our top priority. We hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Elizabeth

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear Elizabeth,Thank you for your perfect score! We're thrilled to hear that you had such an exceptional experience with us. Your satisfaction is our top priority, and we look forward to providing you with another outstanding stay in the future!Sincerely, Hotel Manager

6/10 Okay

Barbara

Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Barbara,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 13, 2024
Dear Cynthia,Thank you for your review and for choosing our hotel for your stay. We appreciate your feedback and are glad to hear that you had a positive experience overall. We are always striving to improve, so if there's anything specific you feel we could have done better to earn a 5/5 rating, please let us know. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Kathy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel!
I am very impressed with this hotel. Very clean, fogless mirrors, spacious room and bathroom. Great breakfast. I like it so much that I booked two rooms for when my family comes to the area to visit Easter week.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Feb 6, 2024
Dear Kathy,Thank you for your glowing review and perfect rating! We're thrilled to hear that you were impressed with our hotel, cleanliness, spacious rooms, and breakfast offerings. It's fantastic to know that you enjoyed your stay so much that you've already booked two rooms for your family's visit during Easter week. We can't wait to welcome you all back and provide another wonderful experience.Sincerely, Hotel Manager

6/10 Okay

Brigid

Liked: Staff & service
The staff was pleasant, easy walk to the beach, many great local dining options, quick drive to St. Augustine. Guest laundry had one machine and it was out of order. We were surprised to find that room doors lead to outside at parking lot not an interior hallway. Overall an ok experience.
Stayed 4 nights in Jan 2024
Response from Hotel Manager on Feb 5, 2024
Dear Brigid,Thank you for sharing your experience. We're pleased you found our staff pleasant and enjoyed the convenient location. We apologize for the inconvenience with the guest laundry and the out-of-order machine. Your feedback on the room doors is noted. We appreciate your insights and hope to have another opportunity to exceed your expectations.Sincerely, Hotel Manager

8/10 Good

William

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
Great stay only a minor mechanical problem
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 4, 2024
Dear William,Thank you for taking the time to share your feedback! We're pleased to hear that you had a great stay overall, and we appreciate your rating of 8 out of 10. We apologize for any inconvenience caused by the minor mechanical problem, and we assure you that we are addressing it promptly. Your comments are valuable, and we hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Alissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the beautiful stay!
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 3, 2024
Dear Alissa,You're very welcome! We're delighted to hear that you had a beautiful stay at our hotel. It was our pleasure to provide you with a memorable experience. Should you have any further feedback or need any assistance in the future, please don't hesitate to reach out. We hope to have the opportunity to serve you again soon.Sincerely, Hotel Manager

6/10 Okay

carol

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Feb 3, 2024
Dear Carol,Thank you for your feedback and honest rating. We appreciate your input and would love to learn more about your experience. If there are specific areas where we can improve, please let us know. Your satisfaction is important to us, and we hope to have the opportunity to enhance your experience in the future.Sincerely, Hotel Manager