Desk, laptop workspace, iron/ironing board, free cribs/infant beds
Check availability

Reviews of Quality Inn and Suites Eugene - Springfield

2.5 out of 5
Quality Inn and Suites Eugene - Springfield
3550 Gateway St, Springfield, OR

Reviews

7.8

Good

Rating 10 - Excellent. 346 out of 1000 reviews" "
Rating 8 - Good. 346 out of 1000 reviews" "
Rating 6 - Okay. 168 out of 1000 reviews" "
Rating 4 - Poor. 95 out of 1000 reviews" "
Rating 2 - Terrible. 45 out of 1000 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The check in was quick and smooth. Sarah and Matthew were so professional and helpful. 10 stars for them!
Stayed 1 night in May 2024

8/10 Good

Kevin

Stayed 1 night in May 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is AOKAY
Stayed 1 night in May 2024

2/10 Terrible

Debra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Eryn on May 14, 2024
Debra,Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your recent stay fell short of your expectations. Providing exceptional experiences for our guests is our top priority, and we regret that we were unable to meet that standard during your visit. Your comments are invaluable to us as we continuously strive to improve our services and facilities.

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Mary Lyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dining room was clean, the food was hot and tasty. Our room was ckean and very comfortable. The staff was helpful and very nice.
Stayed 1 night in May 2024
Response from Eryn on May 14, 2024
Mary Lyn,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed the cleanliness of our dining room, the deliciousness of our food, and the comfort of your room. It's wonderful to know that our staff's helpfulness and friendliness made your stay even more enjoyable. Your kind words mean a lot to us, and we can't wait to welcome you back for another exceptional stay at our hotel.

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Dottye

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Check-in is at allowed after 3. Close to all types of restaurants. Easy access to I5.
Stayed 1 night in May 2024
Response from Eryn on May 14, 2024
Dottye,Thank you for sharing your feedback with us. We're delighted to hear that you appreciated the cleanliness of our hotel and our convenient location near various restaurants and Interstate 5. We strive to provide a comfortable and hassle-free experience for all our guests, and we're pleased to know that we met your expectations in these areas. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Lynn, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to I5. Clean, quiet and friendly staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Carol

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, enjoyed being to have our small doggy with us. The breakfast area was clean and well attended.
Stayed 1 night in Apr 2024

8/10 Good

Jimmy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location I would stay here again
Stayed 1 night in Apr 2024

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was wonderful
Stayed 2 nights in Apr 2024

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
The elevator does shake a bit going up or down, quite scary going up to the third floor.
Stayed 1 night in Apr 2024

8/10 Good

FAITALIA

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. Thank you
Stayed 3 nights in Apr 2024

10/10 Excellent

Charles, Berkeley

Felt safe- staff were friendly
Stayed 1 night in Apr 2024

4/10 Poor

Denise

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
So the room listed as Double room King bed. There was nothing double about it. It is just one room with one king bed. Not sure why I assumed it had two king beds. It did not! There were no other rooms available. So the four of us squished in a king bed for the night. The room was clean. The property felt safe. The staff was very kind and helpful.
Stayed 1 night in Apr 2024
Response from Eryn Brown on Apr 23, 2024
Denise,I am sorry you were unhappy with the room type you were assigned. I reviewed your reservation and you were assigned to the room type your reservation came through for. I understand you booked a room that said "Double room King bed". I looked through our Expedia page and did not find a room type that was listed as such. I am so sorry for the confusion. We want all of our guests to have a good stay, and under other circumstances we would have assigned you to a room with 2 queen beds but we were sold out the night you stayed and that was not an option. I understand how frustrating that was for you.I am pleased to see you felt safe at our property and the staff was helpful. Thank you for your review. Feedback such as yours helps us improve our property for future guests.

10/10 Excellent

Shaniece

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and parking
Stayed 1 night in Apr 2024

4/10 Poor

Anthony

Stayed 1 night in Apr 2024
Response from Eryn on Apr 22, 2024
Anthony,Thank you for writing a review of your recent stay with us. I am sorry you did not have a better stay. We work to do better for our future guests.Sincerely,Eryn Organ BrownGeneral ManagerQuality Inn & Suites

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for overnighters!!
Stayed 1 night in Apr 2024

10/10 Excellent

Amanda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people who work there and loved the breakfast. Definitely would stay there again.
Stayed 1 night in Apr 2024

10/10 Excellent

Jimmy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again
Stayed 1 night in Apr 2024

6/10 Okay

michelle

Stayed 3 nights in Apr 2024

8/10 Good

Gurdeep, Orinda

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Tesla supercharger
Stayed 1 night in Jan 2024

8/10 Good

Andrew T

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid value - comfortable rooms/bed
Stayed 1 night in Jan 2024

8/10 Good

Andrew T

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff is friendly and efficient at check in / out. Easy access parking
Stayed 1 night in Mar 2024

10/10 Excellent

Lynn, Victoria

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly. Clean. Friendly staff who helped with a great pub suggestion to Hop Valley Brewing. Close to the I5.
Stayed 1 night in Mar 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again. It's convenient, the cost was good, and it met my needs. I liked the room, the breakfast, and the service. The staff was excellent!
Stayed 2 nights in Feb 2024

10/10 Excellent

Marianne

Stayed 1 night in Mar 2024

8/10 Good

Flor, Burlington

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was a little farther from Downtown. And close to the Freeway. The Breakfast was good
Stayed 1 night in Mar 2024

6/10 Okay

Christopher

Stayed 1 night in Mar 2024

8/10 Good

Dougla

Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

jim

Liked: Staff & service
Stayed 2 nights in Mar 2024

4/10 Poor

Nick

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Strange smell, odd layout, sold on a suite because of our young children, didn’t meet our needs well at all. Poor quality breakfast, building overall very dated. Great location, staff was super friendly and helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was Easy to find and the Day Manager was very helpful and she was cordial.
Stayed 1 night in Mar 2024

10/10 Excellent

Jeffrey

Great.
Stayed 1 night in Feb 2024

10/10 Excellent

Lisa

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Outdated and old property, decor and design
Stayed 1 night in Feb 2024

8/10 Good

Penny

Stayed 1 night in Feb 2024

2/10 Terrible

Marissa

Traveled with family and small children, Traveled with group, Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is absolutely disgusting. I would spend a little more and go somewhere else because this is on par with a motel 6. There was nothing quality about it at all. We didn’t pick this hotel it was with a team event but I would not recommend. The shower was brown on the bottom, they clearly don’t know what dusting is, the sink wouldn’t drain, the floor was literally loose under the carpet in multiple spots, the beds are garbage, we had to use the heater and it smelled horrible. Let the front desk know and they said sorry but didn’t write anything down so probably won’t get fixed. Totally would have went somewhere else but everything was booked for events. My son and his cousin went to the car and some shady looking person pulled in and started asking them about a dog and told them they were from the motel 6.
Stayed 2 nights in Feb 2024

10/10 Excellent

Mary

Stayed 2 nights in Feb 2024

10/10 Excellent

Barbara

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service
The rooms are clean but dated. Staying for a swim meet and convenience to event is what brought us in
Stayed 1 night in Feb 2024

10/10 Excellent

James

Stayed 1 night in Feb 2024

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast provided was wonderful! Lots of choices available. Did not see expect such a nice variety! Seating area large, clean, not cramped. The lobby very nice and welcoming. Staff very friendly. Room was clean and pleasant. Definitely coming back!
Stayed 1 night in Feb 2024

8/10 Good

Cindy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was a pleasant stopover for an early morning flight
Stayed 1 night in Feb 2024

8/10 Good

Maureen

Liked: Cleanliness, staff & service, room comfort
Overnight stay
Overnight during trip. Walkable restaurants in safe area. Adequate breakfast offered.
Stayed 1 night in Feb 2024

8/10 Good

Maureen

Liked: Cleanliness, staff & service, room comfort
Good Travel Stop
Returning home from trip fairly close to airport. Mattress softer than what we like. Big room couch fridge microwave elevator breakfast good bacon eggs waffle and more! Staff friendly, hotel could use some maintenance to freshen up! Still acceptable somewhat tired. Find for travel stop !
Stayed 1 night in Feb 2024

8/10 Good

Ronald, White City

Liked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Roy

Stayed 4 nights in Jan 2024

4/10 Poor

Greg

Business traveler
Disliked: Staff & service, property conditions & facilities
The room had a bad smell and it was terribly hot. I am guessing they had a water leak. Because they had big fans in the hallway. The carpets in the halls and stairs were filthy. The breakfast was good and and it is close to the highway.
Stayed 1 night in Jan 2024

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and helpful. Room was quiet and mattress was just right.
Stayed 2 nights in Jan 2024