Exterior

Reviews of ibis Southampton Centre

3 out of 5
ibis Southampton Centre
9 West Quay Road, Southampton, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 390 out of 1001 reviews" "
Rating 8 - Good. 369 out of 1001 reviews" "
Rating 6 - Okay. 155 out of 1001 reviews" "
Rating 4 - Poor. 56 out of 1001 reviews" "
Rating 2 - Terrible. 31 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Finn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the cruise terminal. Easy to book in. Helpful with parking. Good bed.
Stayed 1 night in May 2024
Response from Faye on May 20, 2024
Good Morning,thank you so much for your review! we greatly appreciate the feedback you have given us. we are so glad to hear you enjoyed your stay

2/10 Terrible

Frank, Lorton

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are tiny. No safe in room. No refrigerator in room. No telephone in room. I would not stay there again
Stayed 4 nights in May 2024
Response from Faye on May 20, 2024
Good Morning,thank you so much for your review! we greatly appreciate the feedback you have given us. good morning we are more then happy to refrigerate any items for you. we understand this wasn't to your preference and our room sizes are on our website.

10/10 Excellent

Gary

Traveled with partner
Excellent service overall
Stayed 1 night in May 2024
Response from Faye on May 20, 2024
Good Morning,thank you so much for your review! we greatly appreciate the feedback you have given us

8/10 Good

Elisabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very small and warm. A fan was in the room and the window opens ,but it was hard to sleep. We could walk from the cruise ship and the next morning to the bus station and we could drop off luggage and explore. It was clean and quiet.
Stayed 1 night in May 2024
Response from Faye on May 18, 2024
Good morning,thank you so much for your feedback and your review- we really appreciate the time you've taken to share your point of view and we hope to see you again soon.kind regards

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was poor. Staff were extremely helpful. Convenient for railway station and shopping centre.
Stayed 1 night in May 2024
Response from Faye on May 17, 2024
Good Morning,thank you so much for your feedback we really appreciate your time and value the information given. we are sorry to hear you didn't enjoy the breakfast but are so happy to hear the staff could be of help

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in May 2024
Response from Faye on May 17, 2024
Good Morning,thank you so much for your feedback we really appreciate your time and value the information given.

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property to stay before or after a cruise. Lots of shops and places to eat within walking distance. Staff is extremely friendly and helpful. They store your luggage if off ship too early for checkin. Southampton Airport nearby. Will stay again after a cruise.
Stayed 1 night in May 2024
Response from Faye on May 17, 2024
Good Morning,thank you so much for your feedback we really appreciate your time and value the information given. we are so glad to hear you enjoyed your stay here with us and we look forward to seeing you again soon

6/10 Okay

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The lobby and first floor dining was a very nice area and the staff was excellent. If you are from the US it would be comparable to a cheap Holiday Inn. There are no safes or mini fridges. It is about a 15 minute walk to get into the City Center shopping area. It is next door to an Ikea which has a restaurant on the 4th floor with cheap coffee and decent cheap food. Otherwise the food and drink in the area is on the high side
Stayed 3 nights in May 2024
Response from Faye on May 17, 2024
Good Morning,thank you so much for your feedback we really appreciate your time and value the information given. we are so happy to hear you were able to enjoy the area and we are sorry to hear you didn't like some of the restaurants in town

10/10 Excellent

Concettina

Liked: Amenities
Great area for shopping and walking to catch your ship. Close to port.
Stayed 1 night in May 2024
Response from Faye on May 20, 2024
Good Morning,thank you so much for your review! we greatly appreciate the feedback you have given us. we are so glad to see you got to enjoy our location with us

8/10 Good

Premadharvan

Liked: Cleanliness, staff & service, property conditions & facilities
Well placed & convenient
Stayed 1 night in May 2024
Response from Faye on May 14, 2024
Good Morning,thank you so much for your review, we really appreciate your feedback and we are so glad you have given us insight.we look forward to seeing you again soon.kind regards

6/10 Okay

dale

Traveled with family
Liked: Staff & service, amenities
Room could use some updating. Served well as a stopover for cruise ship
Stayed 2 nights in May 2024
Response from Josh on May 12, 2024
Good afternoon, sorry to hear you feel the room needs updating we are looking into this and I will pass this onto our maintenance team. Hope to see you again, Josh Ibis team

10/10 Excellent

Zara, Benson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night and the staff were great, the parking was a pain but the area was walkable and prefect fir a night
Stayed 1 night in Apr 2024
Response from josh on May 11, 2024
Good morning, thank you for your stay with us and leaving a positive review we very much appreciate it. Our location tot he town and transport links is a huge advantage to us and glad you think so. Hope to see you again soon, Josh Ibis team

8/10 Good

Mary-Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the cruise port
Stayed 1 night in May 2024
Response from Faye on May 11, 2024
Good Morning,thank you so much for your review your feedback is appreciated and we look forward to seeing you soon.we are so glad you got to enjoy our brilliant location also

8/10 Good

Lea, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property close to bus station and cruise port.
Stayed 1 night in May 2024
Response from Faye on May 11, 2024
Good Morning,thank you so much for your review your feedback is appreciated and we look forward to seeing you soon.we are so glad to hear you got to enjoy our location with us

8/10 Good

Linda

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Faye on May 11, 2024
Good Morning,thank you so much for your review your feedback is appreciated and we look forward to seeing you soon.

10/10 Excellent

Finn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing fancy, but realy good enough. Close to the cruies ship. Just what we wanted.
Stayed 1 night in May 2024
Response from Clau on May 9, 2024
Thank you for your review. We're pleased to hear that our location met your needs and that you found your stay satisfactory. Your feedback is appreciated, and we hope to have the opportunity to welcome you back in the future.Best regards,Ibis team

10/10 Excellent

Xiaomei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Faye Graham on May 6, 2024
Good Morning,thank you for your review !kind regards

4/10 Poor

Gerithy

Disliked: Cleanliness, staff & service
8 years,ago, this property was top notch. Fast forward the 2024, its,amazing how bad it turned. There's was a very bad odor coming from the carpet inside the room. There were no aircondition. A portable fan was provided in the room. 1st night, i thought there were some bedbugs in the room as my body wss iching the entire night. It turns out that it wasn't bedbugs,but because they are usi g a cheap detergent, my skin was not able to cope with it...this never happened at any hotel i've ever stsyed,at. Breakfast was a joke...silverwears, eggs, bread were running out. Not a huge selection. It used to be a good breakfast in ghe past. But for sure not worthed for its current cost. Taxi arrangement was a joke. Made it clear to the front desk that i need a 0500 taxi pick up. She still manage to screw it up and arrange it for 1715 🙈🙈🙈. Yeah, i will not be staying here next year unless they rectify all of these.
Stayed 3 nights in May 2024
Response from Faye Graham on May 6, 2024
Good Morning,thank you for your review, we really appreciate your feedback. we can assure you we have very strict regulations where this kind of situation is checked regularly by an expert- which would be appropriate protocol for all hotels. on our website it does state we do not have an air conditioning but we are sorry to hear you didn't see this and it wasn't to your liking. our detergent is standard and again protocol used cleaning supplies which are applicable for most hospitality establishments. but we are sorry to hear that your skin was sensitive to this and if there would be any thing we could do at the time to aid you specifically with this of course we would. we are sorry to hear you didn't enjoy breakfast- sometimes in a busy morning replenishment is needed but we are sorry to hear this wasn't as smoothly as we strive to be at ibis. we are so sorry to hear that this happened unfortunately human error occurred but we are so sorry that this happened to your self and we hope to see you again soon to be able to rectify these issues on the duration of your stay. kind regards

10/10 Excellent

Anne Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to book. Convenient location. Friendly staff.
Stayed 1 night in May 2024
Response from Faye on May 7, 2024
Good Morning,we are so glad you enjoyed our location here with us and the staff were welcoming. we look forward to seeing you again soon

10/10 Excellent

Barry

Liked: Amenities
Assss
Stayed 1 night in Apr 2024
Response from Faye on May 7, 2024
Good Morning,thank you for your review !

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased lovely staff very helpful
Stayed 1 night in Apr 2024
Response from Faye on May 7, 2024
Good Morning,thank you so much for your review your feedback is great appreciated and we look forward to seeing you again soon. we are so glad to hear that the staff were helpful and you were pleased with the stay.

10/10 Excellent

Rob

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to train station; clean rooms and lovely staff.
Stayed 3 nights in Apr 2024
Response from josh on Apr 29, 2024
Good afternoon, thank you for your stay and leaving us a positive review we very much appreciate it and hope to see you again soon. Josh Ibis team

6/10 Okay

Veronica, Pacifica

I arrived a few minutes earlier. They told me they’re gonna charge me 10 pound for early checking so I waited 10 minutes. There was no Internet for the duration of my visit. Wi-Fi was off to go to the hotel nearby to get Wi-Fi. Bathrooms are moldy toilet seats, touch from the wall other than that it was only one night experience so much to complain about.
Stayed 1 night in Apr 2024
Response from Josh on Apr 27, 2024
Good morning, we are so sorry about the WIFI situation we are trying everything we can to fix the problem and our neighbouring hotels have WIFI. Apologies once again about the bathroom, we do room checks daily to ensure rooms are clean and ready for guests. Will pass this onto the housekeeping team to check and sort the issue. We hope to see you again soon to provide a better stay than the last. Josh Ibis team

10/10 Excellent

Silvia

Stayed 1 night in Apr 2024
Response from Faye on May 17, 2024
Good Morning,thank you so much for your feedback we really appreciate your time and value the information given.

10/10 Excellent

Ingrid, Mississauga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to train station and cruise terminal.
Stayed 1 night in Apr 2024
Response from Clau on Apr 23, 2024
Thank you for sharing your feedback with us! We're thrilled that our location near the train station and cruise terminal made your travels easier. Convenience is key, and we're delighted to have played a part in enhancing your experience.We look forward to welcoming you back for another seamless stay in the future!Warm regards,

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 1 night in Apr 2024
Response from Clau on Apr 23, 2024
Thank you for your feedback, we are glad you enjoyed your stay with us and we hope we can have you back soon.Best regards,Ibis team

8/10 Good

Sandi Shanshan, Calgary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Apr 2024
Response from Faye on Apr 21, 2024
Good Morning,we are so glad to hear you got to enjoy our incredible location with us here at ibis.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from josh on Apr 21, 2024
Good evening, thank you for your stay and leaving us a high score we very much appreciate it and hope to see you again soon. Josh Ibis team

8/10 Good

Rose Marie

Traveled with family
Liked: Staff & service, amenities
Good for the money.
Stayed 1 night in Apr 2024
Response from Faye on Apr 21, 2024
Good Morning,thank you so much for your review and we are so glad to hear you found good value ! we look forward to seeing you again.

10/10 Excellent

Peta, Ipswich

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for shopping and easy access to the cruise terminal. Could walk if good weather and not much luggage, but we used a taxi b
Stayed 1 night in Feb 2024
Response from Josh on Apr 18, 2024
Good morning, thank you for your stay and leaving us a positive review we hope to see you again soon, Josh Ibis team

8/10 Good

Lois

Liked: Cleanliness, staff & service
It was head and shoulders above Ibis Budget Souhampton
Stayed 2 nights in Apr 2024
Response from Faye on Apr 12, 2024
Good Morning,i am so glad to hear you enjoyed your stay here with us ! we look forward to seeing you again soon !

10/10 Excellent

Grant

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and price
Stayed 1 night in Apr 2024
Response from Eleanor on Apr 10, 2024
Hi Grant, thank you so much for your rating, we thank you for choosing Ibis and hope that we will be welcoming you on your return in the near future.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
so close to train station
Stayed 3 nights in Apr 2024
Response from josh on Apr 10, 2024
Good morning, thank you for your stay and leaving us a high score we do appreciate it and hope to see you again soon, josh Ibis team

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
We found the ibis really nice all staff very friendly and helpful
Stayed 3 nights in Apr 2024
Response from Twinslee Fernandes on Apr 8, 2024
Dear Guest,Thank you for your kind words and for choosing to stay with us at ibis. We're thrilled to hear that you found your experience enjoyable and that our staff made a positive impression with their friendliness and helpfulness.Your feedback reinforces our commitment to providing exceptional service.We appreciate your support and hope to have the pleasure of welcoming you back to ibis for another pleasant stay in the future.Best RegardsTwinslee FernandesFront Office Team Leader

10/10 Excellent

Jacqueline

Stayed 1 night in Mar 2024
Response from Faye on Apr 21, 2024
Good Morning, your feedback is so appreciated ! we are happy to hear we could offer you a great stay.

8/10 Good

Meldy

Stayed 1 night in Mar 2024
Response from Faye on Apr 21, 2024
Good Morningthank you so much for your review! we look forward to seeing you again !

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal for cruise port
Stayed 1 night in Mar 2024
Response from Clau on Mar 28, 2024
Good Morning,Thank you for your feedback, we are so glad you found us convenient for your little break before or after your cruise.We hope we can have you back in the future.Warm regards,Ibis team

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the proximity of this hotel to the shopping mall and the old town. When we arrived another couple had asked the front desk to arrange a taxi to the port terminal. The clerk directed them to a terminal on the desk which wouldn't accept their phone number. Fortunately another operative (Madie) took over and arranged a taxi for them. Which is the customer service I would expect. Maybe the first clerk was training. Our stay was very enjoyable and we would recommend this hotel.
Stayed 1 night in Mar 2024
Response from Faye on Mar 27, 2024
Good Morning,thank you so much for your review your feedback is great appreciated - we love to hear back from our guests ! your comfortability is our top priority ! our location is something that we pride ourselves on and we are so glad to hear you could enjoy this with us.the tablet on the desk is used for the ease of yourselves and can be very effective in this instance this may have not been the case, but we are so glad both members of staff we able to aid in different ways. kind regards

10/10 Excellent

Sara-Jayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, close to city centre and friendly staff
Stayed 1 night in Mar 2024
Response from Faye on Mar 27, 2024
Good Morning,thank you so much for your review your feedback is great appreciated - we love to hear back from our guests ! your comfortability is our top priority !kind regards

10/10 Excellent

KING WING

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the cruise ship terminal, coach terminal and train station. A lot of shops and restaurants near by. The downside is the room is small but it is fine for 1 night stay. Breakfast is good.
Stayed 1 night in Mar 2024
Response from Josh on Mar 26, 2024
Good morning, thank you for your stay and positive comments it is very much appreciated and we hope to see you again soon, Josh Ibis team

8/10 Good

David, Huntingdon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Josh on Mar 26, 2024
Good morning, thank you for your stay at Ibis and scoring us highly, hope to see you again shortly. Josh Ibis team

8/10 Good

DENISE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Faye on Mar 15, 2024
Good Morning,thank you so much for your review your feedback is greatly appreciated and we look forward to seeing you sometime again soon.kind regards

6/10 Okay

Debbie

Traveled with partner
Disliked: Property conditions & facilities
Outdated rooms. Bathroom grubby and towels rough x
Stayed 1 night in Mar 2024
Response from josh on Mar 10, 2024
Good morning, I am sorry to hear you weren't happy with the rooms, we are making improvements here and there. We do hope to see you again shortly to give you a better stay than the last. Josh Ibis team

8/10 Good

PHILIP

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Faye Graham on Mar 7, 2024
Good Morning,thank you so much for your review and your feedback !kind regards

10/10 Excellent

Tony

Stayed 1 night in Feb 2024
Response from Josh on Mar 5, 2024
Good morning, thank you for scoring us highly we appreciate the positive feedback and hope to see you again shortly. Josh Ibis team

10/10 Excellent

June

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for the Cruise Terminal.
Stayed 1 night in Feb 2024
Response from josh on Feb 27, 2024
Good morning, our location is a huge benefit to us being located near the city center and the ports. We hope to see you again soon, Josh ibis team

10/10 Excellent

Sylvie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from josh on Feb 27, 2024
Good morning, thank you for scoring us highly we do appreciate it and hope to see you again soon.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Eleanor on Feb 25, 2024
Hi David, thank you so much for your four star rating, much appreciated, we look forward to welcoming you back in the future. Many thanks,

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Faye on Feb 21, 2024
Good Morning,thank you for your review we hope to see you again soon.kind regards Faye Graham

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Eleanor on Feb 16, 2024
Good day Keith, thank you for your rating regarding your stay, we look forward to welcoming you back in the future.