Lobby sitting area

Reviews of Cottonwood Inn and Conference Center

2.5 out of 5
Cottonwood Inn and Conference Center
4402 Dakota Ave, South Sioux City, NE

Reviews

8.4

Very Good

Rating 10 - Excellent. 475 out of 1001 reviews" "
Rating 8 - Good. 339 out of 1001 reviews" "
Rating 6 - Okay. 123 out of 1001 reviews" "
Rating 4 - Poor. 38 out of 1001 reviews" "
Rating 2 - Terrible. 26 out of 1001 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Ernest, Steinbach

Liked: Cleanliness, staff & service, property conditions & facilities
Ok for a short overnight stay. Somewhat spartan. Mediocre breakfast. Reasonable price.
Stayed 1 night in May 2024
Response from Sara on May 14, 2024
Thank you for leaving a review. We appreciate your business.

10/10 Excellent

Autumn

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect!
Stayed 1 night in May 2024
Response from Sara on May 14, 2024
Thank you Autumn!

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price it was a good stay, really convenient and right off of the interstate. Room was clean, shower was fine and bed was pretty good. It's older but for about half what we normally pay it was a good place for a quick overnight stay. Breakfast had eggs and sausage and glass coffee cups which is more than most cheaper hotels have. I'd stay there again if needed.
Stayed 1 night in May 2024
Response from Sara on May 14, 2024
Thank you Paul for your review. We are glad you enjoyed your stay here at Cottonwood. We hope to see you again in the future.

10/10 Excellent

Tim

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Good price
Stayed 1 night in May 2024
Response from GM on May 11, 2024
Thank you Tim for letting us know you enjoyed your stay with us!We appreciate your business and look forward to seeing you again in the future.Sincerely

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
well maintained with courteous staff
Stayed 1 night in May 2024
Response from GM on May 8, 2024
Thank you so much John for your review. Thank you for your comments on our staff, it is much appreciated and we hope to see you again in the future.

8/10 Good

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property but friendly staff and very clean and good breakfast
Stayed 4 nights in May 2024
Response from GM on May 8, 2024
Thank you Timothy for your review. We appreciate your comments and are very pleased that you enjoyed your stay with us.Sincerely

8/10 Good

Phillip, Diberville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Drive way needs repaired.
Stayed 3 nights in May 2024
Response from GM on May 6, 2024
Thank you Phillip for your review. We do have it scheduled for paving and striping but unfortunately it will be around a month or so to get it done. We do appreciate you staying with us.Sincerely

10/10 Excellent

Scott

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room and stay
Stayed 1 night in May 2024
Response from Randal on May 6, 2024
We appreciate the feedback.

6/10 Okay

Joan

Traveled with family
Liked: Staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in May 2024

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Randal on May 4, 2024
Thank you for taking the time to leave a rating. We hope to see you next time you're passing through.

2/10 Terrible

Summer

Stayed 1 night in Apr 2024

10/10 Excellent

Tom

Stayed 1 night in Apr 2024

6/10 Okay

Doug

Was told specifically I would get room service and didn’t get any and was short towels. No elevator and I have bad knees and was on second floor. Didn’t mention it when booking room because never been in a hotel without elevator.
Stayed 2 nights in Apr 2024
Response from Randal on May 4, 2024
We're so sorry about the issue with the room service. We gave you a 20% refund before you left, though I didn't have a chance to tell you before I left for the day. Thanks for the honest feedback.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Its was in a more of a industrial area.
Stayed 1 night in Apr 2024
Response from Randal on Apr 22, 2024
We're happy to hear you had a good stay. Thanks for the honest review.

4/10 Poor

Tony

Stayed 2 nights in Apr 2024
Response from GM on May 9, 2024
Good morning Tony,I am sorry that you did not enjoy your stay with us. If you would like to call and discuss any issues with us we would love to hear from youSincerely

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are awfully dark. Could use brighter bulbs or extra desk lamp.
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Thank you Philip for your review. We will look into this issue right away and are pleased that you enjoyed the rest of your stay with us.Sincerely

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was great BUT they don’t have an elevator. Hard to take your luggage upstairs when you have back and knee issues.
Stayed 1 night in Apr 2024
Response from Randal on May 6, 2024
Hi, Charles! Thanks for the honest feedback. If we can ever figure out a good way to get an elevator installed, we'll do it! Apologies for the delayed response. Safe travels!

10/10 Excellent

Modesto

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made feel at home. Recommended to anyone. Keep doing a great job
Stayed 1 night in Apr 2024
Response from Sara on Apr 17, 2024
Thank you for your feedback. We are glad you enjoyed your stay. We'd love to host you the next time you visit South Sioux City.

10/10 Excellent

Gregory, Saskatoon

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was outstanding Friendly and polite.
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Thank you! We are glad you enjoyed your stay.

8/10 Good

Greg

Traveled with pets, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice room for the money. Pet friendly was a big plus!
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Thank you! We are glad you enjoyed your stay.

8/10 Good

Mary, Rapid City

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Thank you!

4/10 Poor

Anna

Disliked: Cleanliness
I was honestly surprised at the high rating of this hotel. I booked my stay based on those reviews so I will give my experience. The room itself was really very dirty in a lot of ways including stains on the bedding. The bed was uncomfortably hard. My neighbor with whom I shared an adjoining door decided to have their tv on full volume all night. It was still on when I checked out. Sadly, I have another non refundable stay booked in a few days. I will not be returning after this trip.
Stayed 1 night in Mar 2024
Response from GM on May 6, 2024
Anna we are looking into all aspects of the issues you encountered on your first stay. We hope you were able to enjoy your second stay and hope to see you in the future.

10/10 Excellent

Sherlia, Denver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was very pleasant, clean, and friendly staff. Breakfast was good, will add this location to my list for future stays.
Stayed 2 nights in Mar 2024
Response from GM on Apr 4, 2024
Thank you Sherlia so much for you review. We are very happy that you enjoyed your time with us.We look forward to seeing you again on your next visit to our area!

10/10 Excellent

Hector

Stayed 1 night in Mar 2024
Response from GM on Apr 23, 2024
Thank you!

2/10 Terrible

Rafael

Traveled with partner
Disliked: Amenities, property conditions & facilities
Water temperature fluctuations were dangerous. Almost burned both of us at night and next morning. Temperature in room hard to moderate. Breakfast super limited
Stayed 1 night in Mar 2024
Response from Randal on Mar 30, 2024
We're sorry to hear you didn't have the best stay. We've two large hot water heaters for the whole hotel, so we'll have to take a look into the issue as it sounds unusual for our setup. We're also surprised to hear our breakfast described as limited, beings it is a hot breakfast and not the typical, limited continental breakfast found at hotels in the area with a comparable price point. Next time you stay, take a minute to make a suggestion. We've actually tried a number of suggestions over the years, though they don't always become popular with our guests ("yes" to the biscuits and gravy, and "yes" to the scrambled eggs and sausage, but "no" to the yogurt with toppings and "no" to the hard boiled eggs). So we hope to consider your suggestion as well. Thank you.

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 1 night in Mar 2024
Response from Sara on Mar 28, 2024
Sandy, we are glad you enjoyed your stay. Thank you for taking time to leave us a review.

10/10 Excellent

Connor

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, everything is nearby that you would need for your stay. Staff are incredibly friendly and helpful, they have hot eggs and sausage on the weekends for breakfast
Stayed 2 nights in Mar 2024
Response from Randal on Mar 26, 2024
We're glad to hear you enjoyed your stay. Thank you!

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities
Free hot breakfast eggs and sausage on the weekends, staff are incredibly friendly and very helpful. Highly recommend this hotel
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Thank you for taking time to leave us a review. We are so pleased that you enjoyed your stay!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Decent place for the price
Stayed 1 night in Mar 2024
Response from Randal on Mar 23, 2024
We appreciate your patronage. Thank you!

6/10 Okay

Jean

Traveled with partner
Liked: Staff & service
It was fine.
Stayed 2 nights in Mar 2024
Response from GM on Mar 22, 2024
Thank you Jean for your review. We appreciate your comments. If there is something specific that we could improve on we would appreciate you letting us know as we try very hard to have happy guests.Sincerely

10/10 Excellent

Wilfran

Everything was good
Stayed 2 nights in Mar 2024
Response from GM on Mar 18, 2024
Thank you Wilfran for staying with and we are very pleased that you enjoyed your time with usSincerely

10/10 Excellent

Maikol

Stayed 1 night in Mar 2024
Response from GM on Apr 8, 2024
Thank you!

10/10 Excellent

Cordell

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great. No issues with check in or duration. Themes were cool.
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Good afternoon Cordell,Thank you for staying with us and we are very pleased that you enjoyed your stay. We appreciate your review.Sincerely

10/10 Excellent

Aerial

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely nice
Stayed 1 night in Mar 2024
Response from GM on Mar 22, 2024
Thank you Aerial for staying with us and I am very happy to hear that you enjoyed our staff. We hope to see you again in the future.

8/10 Good

Carol

Traveled with family
Liked: Staff & service, property conditions & facilities
Booked last minute, and felt fortunate to find this comfortable place. All staff were very friendly and helpful. If I need a place to stay in the Sioux City area, I will try to book here.
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Thank you Carol for your kind words. We are happy that you enjoyed your stay with us and will look forward to seeing you in the future.Sincerely

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Tracy at the front desk was very nice. I hope that is her name . It was on the eve of March 16th. Very helpful and friendly. We had a room that had a broken chair and she accommodated us nicely. Thank you.
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Thank you Margaret for your kind words for Traci. I will certainly pass it along to her. We appreciate you staying with us and are pleased Traci fixed your issue with the chair. We hope to see you the next time you are in townSincerely

10/10 Excellent

Katrina, Adel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 22, 2024
Thank you Katrina for staying with us and we are very happy that you enjoyed your stay with us.Sincerely

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Thank you Mike for your review. We are pleased that you believe that you got value for your hard earned dollars. Stop and see us again when you get to our neck of the woods.

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good breakfast
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Thank you Steven for your kind words. We appreciate you staying with us when you have so very many choices out there. Thank you for your business!Sincerely

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful and the hotel was clean and comfortable. Thanks!
Stayed 1 night in Mar 2024
Response from GM on Mar 22, 2024
Thank so much Scott for your review we appreciate your comments and are very pleased to hear that we treated well by our staff.Sincerely

10/10 Excellent

Randall, Orland

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Parking and access to rooms is open nad easy. Front desk was friendly and efficient.
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Thank you Randall for staying with us at Cottonwood.We appreciate you taking the time to leave us a review and hope that we see you again in the future.Sincerely

10/10 Excellent

Mona

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Thank you!

6/10 Okay

Amanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The check in clerk was very hospitable and eager to accommodate. Thank you for your kindness and positive attitude. The cleanliness of the hotel is a bit off kilter. There are black mold spots on upper walls of the bathroom, and outlets throughout the room. Especially the bedside wall outlets. The matress cover has apparently not been washed for quite some time related to multiple "love making wet marks," sweat rings, and random debris scattered across the entirety of bed.Which leads me to think, IF housekeeping changed the sheets, they would have noticed and changed the cover as well. VERY prominent marks and various sizes of debris. The parking lot is very dark and makes going out to the vehicle for anything a bit scary, especially so close to the interstate.
Stayed 1 night in Mar 2024

4/10 Poor

Angel

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
The tub shower and toilet had not been cleaned. Poop on tub in several places and urine all around McAfee the outside of toilet.
Stayed 1 night in Feb 2024
Response from GM on Mar 4, 2024
Good day Angel,I would like to sincerely apologize for your stay. I did some investigating with our staff and nobody received a complaint from you. We would have most certainly moved you to another room as the housekeeping staff obviously were in error as marking this room clean. Again you have our sincerest apologies and if you would like to call the hotel i would visit with you personally.Sincerely

4/10 Poor

Nicole, Rapid city

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was very uncomfortable (hard). Convention center was having a immigrant job fair and left 0 parking for hotel guests for multiple days. The HVAC unit in rooms were extremely loud. Weak coffee.
Stayed 2 nights in Feb 2024
Response from GM on Mar 4, 2024
Nicole,I would like to apologize for the parking. A local company had rented our event room for 100 and they had no idea that many more would show up to fill out paperwork as they requested space for only 100 attendees. Our beds are fairly new and are quite firm. Maintenance is also checking the heat and air. We do appreciate you staying with us and want you to know that the parking issue is in no way normal for us.SincerelyGM

10/10 Excellent

Karla

Stayed 1 night in Feb 2024
Response from GM on Mar 22, 2024
Good morning Karla,Thank you for staying with us. I looks like you enjoyed your time with us and we appreciate you letting us know.Hope to see you again if you are in the area.Sincerely

6/10 Okay

Jennifer

Traveled with family
Liked: Cleanliness, staff & service
Beds are really uncomfortable and no water pressure in the shower. Water smells a little strange . Breakfast was scrambled eggs, sauage links, and waffles.
Stayed 1 night in Feb 2024
Response from GM on Mar 4, 2024
Thank you Jennifer for letting us know your thoughts.Our beds are really quite new and are a firm mattress. I am having the water issue checked as our pressure is usually extremely high. We appreciate you staying with us and hope to see you again in the future.Sincerely

10/10 Excellent

Kazimierz

Liked: Cleanliness, staff & service, property conditions & facilities
Easy acces
Stayed 1 night in Feb 2024
Response from Mary on Feb 27, 2024
Thank you for your review and your stay!

10/10 Excellent

Laura

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent
Stayed 2 nights in Feb 2024
Response from Mary on Feb 27, 2024
Thank you for your review we are glad you enjoyed your stay!