Cynthia, thank you for providing your feedback on your Thanksgiving stay at our rustic lakefront cabin. We appreciate you taking the time to share your thoughts, and I'd like to address some of the points you raised: I was personally at the cabin that morning for the final check and everything seemed to be in order. We had completed a thorough cleaning days before your arrival, including floors, windows, and appliances. However, I understand that expectations may vary, and I apologize if the cabin did not meet your anticipated standards. Regarding the presence of insects, especially during November, it's not uncommon for flying insects to seek warmth. We strive to manage doors effectively, but occasional intrusions can occur. Our heating bill for that month was unusually high, and we appreciate your understanding of the efforts to maintain a comfortable temperature. I also want to highlight that we were not made aware of these issues during your stay. We encourage guests to reach out to our designated contact for prompt assistance with any concerns. Your comfort is important to us, and we regret any inconvenience you may have experienced. I'm aware of the deck plank you mentioned, and we plan to address this issue during our scheduled maintenance in Spring. The doorknobs, being antique, are meant to be opened without twisting, and we will work on better communication to avoid any inconvenience for future guests. We value your feedback and take it seriously as we plan to perform a deep cleaning and assessment during Spring Break to ensure the cabin is in top condition for the upcoming season. We appreciate your understanding and patience. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

Hi Diane, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - We are sorry this was your experience with the bugs. The property was sprayed the week before you came and this can cause issues with dead bugs inside the house shortly afterward. While the lakehouse wildlife is outside of our control we know it can affect your stay. - We are sorry for any misunderstanding about the showers, the showers can be run at the same time however for 12 guests the water heater can not always keep up with all of the guests showering back to back. - We are sorry if you were caught off guard by the size, we use professional photography for the home, so the features you see on the listing are accurately advertised. - The urns in the house are completely decorative and are not personal items, we are sorry these caught you off guard. - We are sorry about our inability to fix the window during your stay, the Homeowners experienced a personal emergency and were unable to solve the issue until two days later. Thank you for taking the time to let us know about your stay.

Hi Sheneka, we want all our guests to rest easy when they stay with us and we're sorry to hear that your stay fell short of expectations. The homeowner would like to share the following: - As the home is located on the lake, insects can be prevalent in the area and occasionally enter if doors or windows are left open. We have ongoing pest control that manages and protects the home from these issues. - The home is a craftsman cabin built in the 20th century, so the antique furniture and special character is part of its charm. We use professional photographers so we can be sure that our images accurately reflect each property and guests can decide before booking if the decor meets their expectations. - The home is professionally cleaned between guests, including the bathroom and all appliances. However, we have addressed your cleanliness concerns with our cleaning team to ensure that our high standards of cleanliness continue to be met. - There is no rust on the inside of the refrigerators, but they do have a few knicks on the outside. They are clean and work well. Thanks for your valuable feedback as we continue to improve for future guests!