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Reviews of Somerset Jeju Shinhwa World

5 out of 5
Somerset Jeju Shinhwa World
139 Sinhwayeoksa-ro 304 beon-gil, Andeok-myeon, Seogwipo, Jeju-do

Reviews

9.2

Wonderful

Rating 10 - Excellent. 789 out of 1146 reviews" "
Rating 8 - Good. 250 out of 1146 reviews" "
Rating 6 - Okay. 63 out of 1146 reviews" "
Rating 4 - Poor. 26 out of 1146 reviews" "
Rating 2 - Terrible. 18 out of 1146 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

YONG JUN

Liked: Cleanliness, property conditions & facilities
Loved the facility condition and parking.
Stayed 2 nights in May 2024
Response from 제주신화월드 호텔 & 리조트 on May 10, 2024
YONG JUN 고객님, 안녕하십니까? 최근 서머셋 제주신화월드를 방문해 주시고, 고객님의 소중한 평점을 공유해 주셔서 진심으로 감사드립니다. 고객님의 귀중한 평점을 토대로, 향후 방문 시에는 더욱 더 안락하고 쾌적한 투숙이 되실 수 있도록 최선의 노력을 다 하겠습니다. 감사합니다.

10/10 Excellent

Lee

Stayed 4 nights in Feb 2024
Response from 제주신화월드 호텔 & 리조트 on Mar 21, 2024
Lee 고객님, 안녕하십니까? 최근 서머셋 제주신화월드를 방문해 주시고, 고객님의 소중한 평점을 공유해 주셔서 진심으로 감사드립니다. 고객님의 평점에 힘 입어, 늘 고객님의 기대에 부응하는 서비스를 제공하기 위해 최선의 노력을 다하겠습니다. 감사합니다.

6/10 Okay

Ted

Liked: Cleanliness, amenities
Stayed 2 nights in Feb 2024
Response from 제주신화월드 호텔 & 리조트 on Mar 21, 2024
Ted 고객님, 안녕하십니까? 최근 서머셋 제주신화월드를 방문해 주시고, 고객님의 소중한 평점을 공유해 주셔서 진심으로 감사드립니다. 고객님의 귀중한 평점을 토대로, 향후 방문 시에도 더욱 더 안락하고 쾌적한 투숙이 되실 수 있도록 최선의 노력을 다하겠습니다. 감사합니다.

10/10 Excellent

Kristen

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The condo was comfortable and spacious for a family with small children. The couches were quite worn out with many stains on them so it wasn't comfortable to sit on them. The staff are friendly and willing to help out, however many do not speak English so communication can be tricky. There is a lot to do on the resort grounds for families. If you have a car, driving just a few minutes outside of the resort will get you to a convenient store that has more resonable prices than the same branded convenient store on the resort grounds.
Stayed 5 nights in Sep 2023
Response from Jeju Shinhwa World Hotels & Resorts on Oct 12, 2023
Dear Kristen, we highly appreciate for your staying with us at Somerset Jeju Shinhwa World and for sharing your valuable feedback on the Expedia. We sincerely apologize that the experience you had during your stay did not meet your expectations you mentioned. All of your comments are going to be shared with relevant departments in an effort to enhance our service and facilities for the comfort of our guests. Once again thank you so much for taking your time to share this and we hope for the opportunity to have you back with us again, should your travels bring you back to the beautiful island of Jeju. Sincerely yours,

10/10 Excellent

BONG JOON

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from 제주신화월드 호텔 & 리조트 on Oct 12, 2023
안녕하십니까? Bong Joon 고객님, 최근 서머셋 제주신화월드를 방문해 주시고, 소중한 평점을 공유해 주셔서 진심으로 감사드립니다. 곧 다시 만나 뵙기를 기원하며, 늘 고객님의 기대에 부응하는 상품과 서비스를 제공하기 위해 최선의 노력을 다하겠습니다. 감사합니다.

8/10 Good

KWANG

Stayed 3 nights in Jul 2023
Response from 제주신화월드 호텔 & 리조트 on Aug 21, 2023
안녕하십니까? KWANG 고객님, 최근 서머셋 제주신화월드를 방문해 주시고, 소중한 평점을 공유해 주셔서 진심으로 감사드립니다. 고객님의 의견을 토대로 보다 나은 상품과 서비스를 제공하기 위해 최선의 노력을 다하겠습니다. 감사합니다.

10/10 Excellent

Chong

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very nice, large room and great breakfast.
Response from Jeju Shinhwa World Hotels & Resorts on Jun 27, 2023
Dear Chong, We highly appreciate for your staying with us at Somerset Jeju Shinhwa World and for sharing your valuable feedback on the Expedia. We are very pleased that you have enjoyed our room and breakfast. Once again thank you so much for taking your time to share this and we hope for the opportunity to have you back with us again, should your travels bring you back to the beautiful island of Jeju. Sincerely yours,

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property is overall well conditioned. Staff friendliness promptness, and formality was mediocre. The breakfast selection was great which is must try. Need a rental car to stay at this property.
Stayed 2 nights in Apr 2023
Response from Jeju Shinhwa World Hotels & Resorts on Apr 24, 2023
Dear Jennifer, We highly appreciate for your staying with us at Somerset Jeju Shinhwa World and for sharing your valuable feedback on the Expedia. We are very pleased that you have enjoyed our staff services and breakfast. Once again thank you so much for taking your time to share this and we hope for the opportunity to have you back with us again, should your travels bring you back to the beautiful island of Jeju. Sincerely yours,

10/10 Excellent

Young

Stayed 2 nights in Apr 2023
Response from 제주신화월드 호텔 & 리조트 on Apr 24, 2023
안녕하십니까? Young 고객님, 최근 서머셋 제주신화월드를 방문해 주시고, 소중한 리뷰를 공유해 주셔서 진심으로 감사드립니다. 곧 다시 만나 뵙기를 기원하며, 늘 고객님의 기대에 부응하는 상품과 서비스를 제공하기 위해 최선의 노력을 다하겠습니다. 감사합니다.

2/10 Terrible

Hana

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Rooms look outdated than pictures. Not that clean and both my husband and I got rashes on our bodies after the first night.
Stayed 2 nights in Apr 2023
Response from 제주신화월드 호텔 & 리조트 on Apr 24, 2023
안녕하십니까 Hana 고객님, 최근 서머셋 제주신화월드를 방문해주시고, 소중한 리뷰를 공유해주셔서 진심으로 감사합니다. 먼저, 즐거운 마음을 가지고 저희 제주신화월드를 방문해 주셨을 텐데, 금번 투숙 후 겪으신 불편에 대하여 진심으로 걱정의 마음을 전달드립니다. 말씀주신 부분에 대하여 담당 부서와 확인한 결과, 고객님께서 투숙하셨던 날짜 전후 다른 고객들께서 동일한 증상으로 인한 고객님들의 피드백은 따로 없었던걸로 확인하였습니다. 다음 방문 시에는 더욱 쾌적한 투숙이 제공될 수 있도록 최선의 노력을 다하겠습니다. 감사합니다.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Great
Large apartment suitable for families with sufficient parking right beside the building. Having a large master bedroom with a walk-in wardrobe was a nice touch. Note that this is a serviced apartment so you'll have to clear your own trash in the bins outside the building.
Stayed 1 night in Mar 2023

10/10 Excellent

Sae Mee

Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Kwang, Prairie View

Liked: Cleanliness, amenities, property conditions & facilities
Very nice for family
Stayed 3 nights in Sep 2022
Response from 제주신화월드 호텔 & 리조트 on Oct 7, 2022
안녕하십니까? Kwang 고객님, 최근 서머셋 제주신화월드를 방문해 주시고, 소중한 리뷰를 공유해 주셔서 진심으로 감사드립니다. 곧 다시 만나 뵙기를 기원하며, 늘 고객님의 기대에 부응하는 상품과 서비스를 제공하기 위해 최선의 노력을 다하겠습니다. 감사합니다.

10/10 Excellent

JUNG

Stayed 2 nights in Jun 2022
Response from 제주신화월드 호텔 & 리조트 on Aug 10, 2022
안녕하십니까? JUNG 고객님, 최근 서머셋 제주신화월드를 방문해 주시고, 소중한 리뷰를 공유해 주셔서 진심으로 감사드립니다. 곧 다시 만나 뵙기를 기원하며, 늘 고객님의 기대에 부응하는 상품과 서비스를 제공하기 위해 최선의 노력을 다하겠습니다. 감사합니다.

10/10 Excellent

Siew Hwee

Traveled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Jun 2022
Response from 제주신화월드 호텔 & 리조트 on Jun 27, 2022
안녕하십니까? Siew Hwee 고객님, 최근 서머셋 제주신화월드를 방문해 주시고, 소중한 리뷰를 공유해 주셔서 진심으로 감사드립니다. 곧 다시 만나 뵙기를 기원하며, 늘 고객님의 기대에 부응하는 상품과 서비스를 제공하기 위해 최선의 노력을 다하겠습니다. 감사합니다.

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice staff service. Nice resort with lots of amenities and restaurants. Only downside was the cigarette smell in the bedding and the urine smell in the bathroom. Great place to stay with a child.
Stayed 3 nights in Feb 2022
Response from Jeju Shinhwa World Hotels & Resorts on Mar 24, 2022
Dear Jennifer, We highly appreciate for your staying with us at Somerset Jeju Shinhwa World and for sharing your valuable feedback on the Expedia. We are very pleased that you have enjoyed our staff service, amenities and restaurants. Moreover, your comment has been shared with relevant departments, and we will reinforce training of our housekeeping staff to improve our cleanliness. Once again thank you so much for taking your time to share this and we hope for the opportunity to have you back with us again, should your travels bring you back to the beautiful island of Jeju. Sincerely yours, Jeju Shinhwa World Hotels & Resorts

10/10 Excellent

Alex

Stayed 2 nights in Oct 2021

10/10 Excellent

Eric

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay, go to place when I’m in Jeju. Great swimming pool. Rooms are clean and amazing kitchen with full utensils and dishes.
Stayed 2 nights in Sep 2021
Response from Jeju Shinhwa World Hotels & Resorts on Oct 5, 2021
Dear Eric, Thank you so much for staying with us at Jeju Shinhwa World Somerset Resort and for sharing your valuable feedback on the Expedia. We are very happy that you were satisfied with Overall stay. We will make all guests experience the same joy as you did, that is our mission. We hope for the opportunity to have you back with us again, should your travels bring you back to the beautiful island of Jeju. Jeju Shinhwa World Hotels & Resorts

10/10 Excellent

Cheim

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2021
Response from Jeju Shinhwa World hotels & Resort on Sep 14, 2021
Dear Cheim, Thank you so much for your positive rating on the Expedia, We will do our best to provide great products and service with our guests.Thank you again for your positive rating. We wish you all the best. Jeju Shinhwa World hotels & Resort

10/10 Excellent

Azim

Traveled with family
Liked: Cleanliness, room comfort
Review by a Jeju Islander.
We booked the Somerset Family Villa. It was a great experience. Only negative is that you have to wash the dishes before you leave or you get charged $35 extra. Great place to be with your family. It has everything you need in one small neighborhood sized area.
Stayed 2 nights in Aug 2021
Response from Jeju Shinhwa World Hotels & Resorts on Aug 30, 2021
Dear Azim, We highly appreciate for your staying with us at Jeju Shinhwa World Somerset and for sharing your valuable feedback on the Expedia. It could be very helpful to the travelers who would like to visit Jeju-do in the future. We promise not to stop in our development but go up to the next level of great service. We look forward to serving you again in the near future. Best regards, Jeju Shinhwa World Hotels & Resorts

8/10 Good

Sara

Traveled with family
Liked: Cleanliness, room comfort
Good stay
The room was clean, the beds were very comfortable! I was disappointed there was not a microwave in the kitchen. The room is very spacious, and there were multiple balconies. Great that a washing machine was in the room. It’s nice that there are multiple restaurants in the resort. I do feel it’s a little over priced.
Stayed 4 nights in Jul 2021
Response from 제주신화월드 호텔 & 리조트 on Jul 23, 2021
Dear Sara, Thank you so much for your positive rating on the Expedia, Your comment will be shared with the team and we will do our best to provide great products and service with our guests.Thank you again for your rating. We wish you all the best. Jeju Shinhwa World hotels & Resort

10/10 Excellent

Samuel

Traveled with family
Liked: Cleanliness, room comfort
Excellent family accommodation
Our second stay at Somerset, we will keep returning. The apartment is simply fantastic, so clean, modern and well organised. For a family usually crammed into a hotel room this place is big enough to spread out and truly get the space and make it feel like you can relax. This year we used the pool regularly which was never crowded and enjoyed an apartment with a view of the beautiful jeju. Thank you for making our holiday so relaxing.
Stayed 10 nights in Jun 2021
Response from 제주신화월드 호텔 & 리조트 on Jun 28, 2021
Dear Samuel, Thank you for staying with us at Somerset Jeju Shinhwa World and we are delight that you satisfied. We were happy to assist you too. I personally hope for the opportunity to have you back with us again, should you back to the beautiful island of Jeju. Best regards, Jeju Shinhwa World Hotels & Resorts

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked it mostly but the parking space is not enough. when we came back to hotel late, there was no space to park in front of our building. So we had to park far away.
Stayed 5 nights in Apr 2021
Response from 제주신화월드 호텔 & 리조트 on Apr 12, 2021
Dear valued guest, Thank you so much for staying with us at the Somerset Jeju Shinhwa World recently and for taking the time to share your valuable feedback with us through an online guest satisfaction survey.

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2021
Response from 제주신화월드상무 on Feb 23, 2021
고객님께, 안녕하십니까? 서머셋 제주신화월드를 이용해 주시고 전반적으로 긍정적인 평점을 유해 주셔서 감사합니다. 늘 고객님의 기대에 부응하는 상품과 서비스를 제공하기 위해 최선의 노력을 하겠습니다. 감사합니다. 안석찬 드림 제주신화월드상무

10/10 Excellent

AMI

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2020
Response from 제주신화월드 상무 on Nov 11, 2020
AMI 고객님, 안녕하십니까? 서머셋 제주신화월드를 이용해 주시고 소중한 평점을 공유해 주셔서 감사합니다. 늘 고객님의 기대에 부응하는 상품과 서비스를 제공하여 즐거운 시간 보내실 수 있도록 모시겠습니다. 감사합니다. 안석찬 제주신화월드 상무

10/10 Excellent

SANG HO

Stayed 2 nights in Sep 2020
Response from 제주신화월드 상무 on Oct 14, 2020
SANG HO고객님, 안녕하십니까? 서머셋 제주신화월드를 이용해 주시고 긍정적인 평점을 공유해 주셔서 감사합니다. 늘 고객님의 기대에 부응하는 상품과 서비스를 제공하여 즐거운 시간 보내실 수 있도록 모시겠습니다. 감사합니다. 안석찬 제주신화월드 상무

2/10 Terrible

Gyoungwon

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
층간소음이 너무너무 심해요
3층에 머물렀는데 윗층에 어린아이가 있는 가족이 투숙했는지 계속 뛰어다니는 소리가 엄청 심했어요. 밝을 때는 참다가 밤 11시 다되어서도 멈추지 않길래 컨시어지에 컴플레인했는데 컨시어지 스탭이 와서 직접 확인하고 윗층에 올라가 주의를 준다더니 컨시어지 스탭은 기다려도 오지도 않고 자정이 다되어 아이가 잠들었는지 조용해졌어요. 최악이었어요. 호텔리조트에서 층간소음은 첨 겪어서 황당하기도 하고 편히 쉬러가서 쉬지도 못하고 스탭들 서비스도 엉망이고 다시는 안갈꺼예요.
Stayed 1 night in Sep 2020
Response from 제주신화월드 상무 on Oct 5, 2020
Gyounwon 고객님, 안녕하십니까? 서머셋 제주신화월드를 이용해 주시고 소중한 의견을 공유해 주셔서 감사합니다. 먼저, 이번 방문에서 고객님의 기대에 미치지 못하는 층간 소음과 이에 대한 미흡한 응대로 투숙 기간 동안 불편을 제공하여 다시 한번 진심으로 사과드립니다. 문제 확인 요청 당일, 객실팀은 바로 위층 고객님께 제재 요청을 하였습니다. 그러나 늦은 시간으로 고객님께 연락을 드리지 못 하였으며, 이에 대한 정확한 설명을 드리지 못 한 점 다시 한번 사과드립니다. 다음 방문시에는 개선 된 서비스로 더욱 쾌적하고 안락한 투숙이 되실 수 있도록 준비하겠습니다. 감사합니다. 안석찬 제주신화월드 상무

10/10 Excellent

Hyun Ju

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2020
Response from 제주신화월드 상무 on Jul 28, 2020
Hyun Ju 고객님, 안녕하십니까? 서머셋 제주신화월드를 이용해 주시고 전반적으로 긍정적인 평점을 공유해 주셔서 감사합니다. 늘 고객님의 기대에 부응할 수 있도록 최선을 다하겠습니다. 앞으로도 따뜻한 애정과 관심부탁드립니다. 감사합니다. 안석찬 제주신화월드 상무

10/10 Excellent

SHL, Bellevue

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Room was clean and nice. The amenities were not so good though.
Stayed 2 nights in Jul 2020
Response from Simon Ahn Director of Quality Assurance on Jul 23, 2020
Dear SHL, Thank you so much for staying at Somerset Jeju Shinhwa World on your recent trip and taking your time to share your valuable feedback on Expedia. We are glad that you were satisfied with clean and nice room. We look forward to welcoming you again at Somerset Jeju Shinhwa World. Best Regards. Thank you. Simon Ahn Director of Quality Assurance Jeju Shinhwa World Hotels & Resorts

10/10 Excellent

Taryn, New Zealand

Traveled with family
Liked: Cleanliness, amenities
Our entire stay at Somerset, Shinhwa World was wonderful. The apartments are beautiful and very well equipped. The facilities are excellent. We loved the gym and pool. We enjoyed walking around Somerset. It feels like a little village. There are coffee shops and a lovely bakery. Shinhwa World is right accross the road with restaurants, bowling alley and of course the theme parks. This is great place for a vacation and to get away from the business in the cities on Jeju.
Stayed 8 nights in Jun 2020
Response from Simon Ahn Director of Quality Assurance on Jul 20, 2020
Dear Taryn, Thank you so much for staying at Somerset Jeju Shinhwa World on your recent trip and taking your time to share your valuable feedback on Expedia. We are glad that you were satisfied with our resort. We look forward to welcoming you again at Somerset Jeju Shinhwa World. Best Regards. Thank you. Simon Ahn Director of Quality Assurance Jeju Shinhwa World Hotels & Resorts

10/10 Excellent

Verified traveler

Stayed 7 nights in Jun 2020
Response from 안석찬 제주신화월드 상무 on Jul 9, 2020
고객님, 안녕하십니까? 서머셋 제주신화월드를 이용해 주시고 전반적으로 긍정적인 평점을 공유해 주셔서 감사합니다. 늘 고객님의 기대에 부응할 수 있도록 최선을 다하겠습니다. 앞으로도 따뜻한 애정과 관심부탁드립니다. 감사합니다. 안석찬 제주신화월드 상무

10/10 Excellent

Verified traveler

Stayed 3 nights in May 2020
Response from 제주신화월드 상무 on May 13, 2020
고객님, 안녕하십니까? 서머셋 제주신화월드를 이용해 주시고 전반적으로 긍정적인 평점을 공유해 주셔서 감사합니다. 늘 고객님의 기대에 부응할 수 있도록 최선을 다하겠습니다. 앞으로도 따뜻한 애정과 관심부탁드립니다. 감사합니다. 안석찬 제주신화월드 상무

10/10 Excellent

Verified traveler

Stayed 7 nights in Apr 2020
Response from 제주신화월드 상무 on May 6, 2020
고객님, 안녕하십니까? 서머셋 제주신화월드를 이용해 주시고 전반적으로 긍정적인 평점을 공유해 주셔서 감사합니다. 늘 고객님의 기대에 부응할 수 있도록 최선을 다하겠습니다. 앞으로도 따뜻한 애정과 관심부탁드립니다. 감사합니다. 안석찬 제주신화월드 상무

10/10 Excellent

Ko

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from 제주신화월드 상무 on Mar 16, 2020
Ko 고객님, 안녕하십니까? 서머셋 제주신화월드를 이용해 주시고 소중한 의견을 공유해 주셔서 감사합니다. 늘 고객님의 기대에 부응할 수 있도록 최선을 다하겠습니다. 앞으로도 따뜻한 애정과 관심부탁드립니다. 감사합니다. 안석찬 제주신화월드 상무

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2020
Response from 안석찬 제주신화월드 상무 on Jan 15, 2020
고객님, 안녕하십니까? 서머셋 제주신화월드를 이용해주시고 전반적으로 긍정적인 의견을 공유해 주셔서 감사합니다. 늘 고객님의 기대에 부응하는 상품과 서비스를 제공하기 위해 최선의 노력을 하겠습니다. 안석찬 제주신화월드 상무

10/10 Excellent

Kyoung sun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wish that somerset resort is my home..
Amazing place to stay with family. We stayed some rest resort. Very comfortable bed and nicely designed interior of room. Hanwha resort was huge than what I imaged, everything was there Resturant, shops, casino. You can get a lot benefits for house guest. Very friendly and kind stuff.
Stayed 2 nights in Jan 2020
Response from Simon Ahn Director of Quality Assurance on Jan 10, 2020
Thank you so much for staying at Somerset Jeju Shinhwa World on your recent trip and taking your time to share your valuable feedback on Hotels.com. We are glad that you were satisfied with our resort. We look forward to welcoming you again at Somerset Jeju Shinhwa World. Best Regards. Thank you. Simon Ahn Director of Quality Assurance Jeju Shinhwa World Hotels & Resorts

4/10 Poor

sukyoung

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from 안석찬 제주신화월드 상무 on Jan 4, 2020
sukyoung 고객님, 안녕하십니까? 서머셋 제주신화월드를 이용해주시고 소중한 평점을 공유해 주셔서 감사합니다. 고객님의 소중한 평점을 관련 부서와 함께 공유하고 면밀히 검토하여 개선에 더욱 주의를 하겠습니다. 늘 고객님의 기대에 부응하는 상품과 서비스를 제공하기 위해 최선의 노력을 하겠습니다. 안석찬 제주신화월드 상무

10/10 Excellent

Hyunseok

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from 안석찬 제주신화월드 상무 on Dec 25, 2019
Hyunseok 고객님, 안녕하십니까? 서머셋 제주신화월드를 이용해주시고 전반적으로 긍정적인 평점을 공유해주셔서 감사드립니다. 늘 고객님의 기대에 부응하는 상품과 서비스를 제공하기 위해 최선의 노력을 하겠습니다. 안석찬 제주신화월드 상무

10/10 Excellent

Athena

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice place and good resort, just pretty pricey and everything was an extra cost.
Stayed 4 nights in Nov 2019
Response from Simon Ahn Director of Quality Assurance Jeju Shinh on Dec 4, 2019
Thank you so much for staying at Somerset Jeju Shinhwa World on your recent trip and taking your time to share your valuable feedback on Hotels.com. We are glad that you were satisfied with our resort. We look forward to welcoming you again at Somerset Jeju Shinhwa World. Best Regards. Thank you. Simon Ahn Director of Quality Assurance Jeju Shinhwa World Hotels & Resorts

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice for a large family! Very roomy and comfortable.
Stayed 6 nights in Oct 2019
Response from Simon Ahn Director of Quality Assurance on Nov 6, 2019
Thank you so much for staying at Somerset Jeju Shinhwa World on your recent trip and taking your time to share your valuable feedback on Expedia. We are glad that you were satisfied with our comfortable room. We look forward to welcoming you again at Somerset Jeju Shinhwa World. Best Regards. Thank you. Simon Ahn Director of Quality Assurance Jeju Shinhwa World Hotels & Resorts

8/10 Good

Huili

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay, great concierge Jimmy!
Amazing concierge service from Jimmy when we were stranded in jeju due to typhoon. Provided sound advice and helped us to call airlines to ask for refund and check flights. He’s definitely an asset to the hotel! Apartment was nice too, great for families and comfortable showers and huge master bedroom. Has microwave which came in handy during the typhoon. Washing machine as well. Nice large area for family members to mingle, and a minimart that is within the compound but not the nearest. Some apartment blocks can be quite far from the reception/check in area and it’s not sheltered.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and clean Disappointed with sauna (only hot and cold tub; no steam/dry sauna; being cold inside) Disappointed with breakfast buffet (less various food selections and salty with almost food)
Stayed 1 night in Sep 2019
Response from Simon Ahn Director of Quality Assurance Jeju Shinh on Sep 23, 2019
Thank you so much for staying at Somerset Jeju Shinhwa World on your recent trip and taking your time to share your valuable feedback on Hotels.com. We are glad that you were satisfied with our spacious and clean room. Also, we have shared your valuable feedback with relevant departments and we will do our all efforts to enhance our guest satisfaction. We look forward to welcoming you again at Somerset Jeju Shinhwa World. Best Regards. Thank you. Simon Ahn Director of Quality Assurance Jeju Shinhwa World Hotels & Resorts

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again.
Well worth the price for us. 3bedroom/2 bathroom spacious condo. The website says 1700sqft, I dont know if its that large, but it was quite large enough. We only stayed 2 nights though, so I can tell if we had stayed longer that it might not be as great because the cleaning service was nonexistent. When we book hotels, we prefer maid service only at the end, so thats why this was perfect for us for a short term stay only. Lots of attractions to do around the area, but its best if you rented a car to do them all. If not, I think our time would of been miserable. My version of around the area is any place that is less than a 30 minute drive away. The only negative was the Transformers Exhibit at the resort that was pretty boring and not worth the admission. Also some of the other nearby attractions on the resort property were closed.
Stayed 2 nights in Sep 2019
Response from Director of Quality Assurance on Sep 10, 2019
Thank you so much for staying Somerset Jeju Shinhwa World on your recent trip and taking your time to share your valuable feedback on Hotels.com. We are glad that you were stayed well at Somerset Jeju Shinhwa World. We look forward to welcoming you again at Somerset Jeju Shinhwa World. Best Regards. Thank you. Simon Ahn Director of Quality Assurance Jeju Shinhwa World Hotels & Resorts

10/10 Excellent

Sang, New York, New York

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, new, reasonable price! Staffs are kind. Communication with staff were excellent.
Stayed 3 nights in Aug 2019
Response from Director of Quality Assurance on Aug 22, 2019
Thank you so much for staying Somerset Jeju Shinhwa World on our recent trip and taking your time to share your valuable feedback on Expedia. We are glad that your stay at Somerset Jeju Shinhwa World was satisfied with reasonable price and kind staff. We look forward to welcoming you again at Somerset Jeju Shinhwa World. Best Regards. Thank you. Simon Ahn Director of Quality Assurance Jeju Shinhwa World Hotels & Resorts

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well managed. Staff are professional. Design of light switches should be better at this price. There should be a second switch next to the bed instead of only one at the door.
Stayed 1 night in Aug 2019
Response from Director of Quality Assurance on Aug 13, 2019
Thank you so much for staying Somerset Jeju Shinhwa World on our recent trip and taking your time to share your valuable feedback on Expedia. We are glad that your stay at Somerset Jeju Shinhwa World was satisfied with well managed and professional staff. We look forward to welcoming you again at Somerset Jeju Shinhwa World. Best Regards. Thank you. Simon Ahn Director of Quality Assurance Jeju Shinhwa World Hotels & Resorts

8/10 Good

Verified traveler

Stayed 2 nights in Aug 2019
Response from 제주신화월드 상무 on Aug 8, 2019
고객님, 안녕하십니까? 서머셋 제주신화월드를 이용해주시고 긍정적인 평가를 공유해주셔서 감사드립니다. 고객님의 긍정적 평가에 힘입어,다음 방문시에도 더 좋은 상품과 서비스로 편안하고 즐거운 추억을 제공하도록 최선으로 노력하겠습니다. 안석찬 제주신화월드 상무

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were a family of 7 and we loved the apartment, clean, spacious, modern and bright. Our building was the closest to the pool and my kids loved it. All the staff were very helpful. I have to remark the kindly assistance of Mr. John, the manager. The last day he provided us with a van to get to the airport since we couldn't get a spot on the airport shuttle bus. The bus was supposed to provide 15 spots for Somerset guests, and it is based on a first come first served, even being the second ones arriving there, other people rode the bus; since there was no control or line we were very disappointed and after explaining the situation to the staff they arranged a van for us and I would like to thank them again for this gesture. I totally recommend Somerset apartments for a long stay in Jeju.
Stayed 5 nights in Jul 2019
Response from Director of Quality Assurance on Aug 7, 2019
Thank you so much for staying Somerset Jeju Shinhwa World on our recent trip and taking your time to share your valuable feedback on Expedia. We are glad that your stay at Somerset Jeju Shinhwa World was satisfied with room condition and genuine staff service. We look forward to welcoming you again at Somerset Jeju Shinhwa World. Best Regards. Thank you. Simon Ahn Director of Quality Assurance Jeju Shinhwa World Hotels & Resorts

8/10 Good

ESY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new, spacious, luxury apartment. Very good for whole family. Smart-home apartment, lighting and air-conditioners are electronically controlled. Well equipped kitchen with cooking and eating utensils. Hotel is a bit far away from city, public transport not convenient. Transport within resort mainly by walking, but not enough transport for elders who can't walk.
Stayed 4 nights in Jul 2019
Response from Director of Quality Assurance on Aug 2, 2019
Thank you so much for staying Somerset Jeju Shinhwa World on our recent trip and taking your time to share your valuable feedback on Expedia. We are glad that your stay at Somerset Jeju Shinhwa World was satisfied with overall. We look forward to welcoming you again at Somerset Jeju Shinhwa World. Best Regards. Thank you. Simon Ahn Director of Quality Assurance Jeju Shinhwa World Hotels & Resorts

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from 제주신화월드 상무 on Dec 12, 2019
Miriam 고객님, 안녕하십니까? 서머셋 제주신화월드를 이용해주시고 소중한 의견을 남겨주셔서 감사드립니다. 다음 방문시에도 더 좋은 상품과 서비스로 편안하고 즐거운 추억을 제공하도록 최선으로 노력하겠습니다. 안석찬 제주신화월드 상무

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfort stay!
We had a pretty good stay but the restaurants are little too far from where we stayed which makes it very difficult for the elderlies. Having said that, I think it is a very good place for families with kids.
Stayed 4 nights in Jul 2019
Response from Director of Quality Assurance on Jul 29, 2019
Thank you so much for staying Somerset Jeju Shinhwa World on our recent trip and taking your time to share your valuable feedback on Hotels.com. We are glad that your stay at Somerset Jeju Shinhwa World was satisfied with overall. We look forward to welcoming you again at Somerset Jeju Shinhwa World. Best Regards. Thank you. Simon Ahn Director of Quality Assurance Jeju Shinhwa World Hotels & Resorts