Room amenity

Reviews of Staybridge Suites Seattle - South Lake Union, an IHG Hotel

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 324 out of 554 reviews" "
Rating 8 - Good. 131 out of 554 reviews" "
Rating 6 - Okay. 49 out of 554 reviews" "
Rating 4 - Poor. 31 out of 554 reviews" "
Rating 2 - Terrible. 19 out of 554 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Renee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the courtyard and outdoor games although we didn’t play due to rain. Loved the anti- fog mirror in bathroom. Great breakfast with helpful staff. Weren’t able to use tv. Asked for assistance and staff member unable to fix the problem.
Stayed 2 nights in May 2024

10/10 Excellent

Talmadge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Rooms were clean and spacious
Stayed 2 nights in May 2024
Response from Staybridge Suites Downtown Seattle on May 23, 2024
Thank you so much for the feedback!

10/10 Excellent

Neeraj

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel, close to public transport, decent food options around
Stayed 1 night in May 2024
Response from Staybridge Suites Downtown Seattle on May 22, 2024
Thank you for choosing us! We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Even Hotel in the near future.

8/10 Good

Kellie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms offer nice amenities because of the small kitchen area, and the staff was friendly and helpful. The biggest draw backs to this hotel are, aside from the industrial museum, there is not much to do in the immediate vicinity, and getting a ride share to pick you up at the hotel is virtually impossible. The Uber and Lyft apps will default to a pick-up spot that is about two blocks from the hotel, so it's a real pain if you're wanting to use ride share.
Stayed 2 nights in May 2024
Response from Staybridge Suites Downtown Seattle on May 16, 2024
Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the amenities in our rooms and found our staff friendly.We apologize for any inconvenience regarding nearby attractions and ride-sharing services. Your comments are valuable, and we'll explore solutions to improve the guest experience.If you decide to stay with us again, please feel free to reach out for assistance or recommendations.Thank you for choosing the Staybridge Suites Hotel

10/10 Excellent

stina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The scone, oh my! Must try a scone with your breakfast :)
Stayed 1 night in May 2024
Response from Staybridge Suites Downtown Seattle on May 16, 2024
That sounds delightful! We're thrilled to hear that you enjoyed our scones. They're definitely a favorite among our guests. Thank you for your kind words, and we hope to serve you another delicious breakfast soon!

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Staybridge Suites / EVEN Hotel Mgmt on May 7, 2024
Thank you for taking the time to share your experience at EVEN Hotel / Staybridge Suites. Our first priority is to ensure that all guests are having a comfortable stay. We sincerely apologize if we were not able to satisfy or meet your expectations. We hope to refine your impression, in the event that you would stay with us again. Please contact hotel directly and a manager will gladly assist you.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Staybridge Suites Downtown Seattle on May 2, 2024
Thank you for choosing us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Staybridge Suites Seattle in the near future.

6/10 Okay

Troy

Traveled with partner
Fine hotel for what it is. If isn't glamorous or anything but gets the job done.
Stayed 4 nights in Apr 2024
Response from Staybridge Suites Downtown Seattle on May 22, 2024
Thank you for your feedback! We're glad to hear that our hotel met your needs effectively. While we may not be the most glamorous option, we take pride in providing a comfortable and functional stay for our guests. We appreciate your patronage and hope to welcome you back again in the future!

6/10 Okay

Justin

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stay was ok, breakfast was pretty average - paper plates?? Front desk staff quite dismissive and unwelcoming. Room was good, cleaning staff very friendly. Bit of a mixed bag. Oh and the parking, lol. The smallest parking bays I’ve ever had to try squeeze into, most people just park across two bays to avoid their car getting dinged.
Stayed 3 nights in Apr 2024
Response from Staybridge Suites Downtown Seattle on May 1, 2024
Thank you for taking the time to tell us about your experience at Staybridge Suites / EVEN Hotel Seattle South Lake Union. Please know that your feedback is extremely valuable to us. We will be sharing your review with our management team to continuously make changes to our brand to improve the guest experience.

6/10 Okay

Jean-Marie

Traveled with family and small children, Traveled with family
I didn’t appreciate feeling rushed during breakfast hours. We picked this hotel for its free breakfast option and was down stairs trying to grab food before the closing time when the staff was also cleaning and taking food away. It did not make me feel like I could take my time eating.
Stayed 3 nights in Apr 2024
Response from Staybridge Suites Downtown Seattle on May 1, 2024
Thank you for taking the time to tell us about your experience at Staybridge Suites / EVEN Hotel Seattle South Lake Union. Please know that your feedback is extremely valuable to us. We will be sharing your review with our management team to continuously make changes to our brand to improve the guest experience.

8/10 Good

nesty

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for your money
Stayed 1 night in Apr 2024
Response from Staybridge Suites Downtown Seattle on May 1, 2024
Thank you for taking the time to tell us about your experience at Staybridge Suites / EVEN Hotel Seattle South Lake Union. Please know that your feedback is extremely valuable to us. We will be sharing your review with our management team to continuously make changes to our brand to improve the guest experience.

10/10 Excellent

Kara

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location near Lake Union was great!
Stayed 1 night in Apr 2024
Response from Staybridge Suites Downtown Seattle on Apr 30, 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Staybridge Suites Hotel.We hope you’ll visit us again soon.

10/10 Excellent

Jordan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was cool
Stayed 1 night in Apr 2024
Response from Staybridge Suites Downtown Seattle on Apr 17, 2024
Thank you for choosing us! We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Staybridge Suites Hotel in the near future.

10/10 Excellent

Kathy

Stayed 1 night in Apr 2024
Response from Staybridge Suites Downtown Seattle on May 1, 2024
Thank you for sharing your feedback with us. We seek to provide fantastic service to each of our guests daily. We are thrilled to hear that you enjoyed your experience here at the Staybridge Suites Seattle – South Lake Union and hope that you will consider staying with us again when the next time your travels find you back in Seattle!

2/10 Terrible

Surinder

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
Service wasn't good, we ask for milk for coffee, its supposed to be available in the room. The receptionist said you needto buy milk.
Stayed 2 nights in Mar 2024
Response from Staybridge Suites Downtown Seattle on Apr 19, 2024
Thank you for your recent review. We regret that we did not deliver our usual standard of service. Ourteam here at Staybridge Suites Seattle is committed to providing high-quality customer service to all of ourGuests. We hope to see you again in the near future.

10/10 Excellent

PING

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Staybridge Suites Downtown Seattle on Apr 9, 2024
Thank you for choosing us! We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Staybridge Suites Hotel in the near future.

6/10 Okay

Queenie

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Staybridge Suites Downtown Seattle on Apr 19, 2024
Thank you for your recent review. We regret that we did not deliver our usual standard of service. Ourteam here at Staybridge Suites Seattle is committed to providing high-quality customer service to all of ourGuests. We hope to see you again in the near future.

8/10 Good

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
The only complaint I have is the parking is not included in your room, it is over priced and they over sell for the amount of spaces they have so you could still end up not parking on-site.
Stayed 2 nights in Mar 2024
Response from Staybridge Suites Downtown Seattle on Apr 9, 2024
Thank you for taking the time to write a review. We appreciate your comments and regret to hear thatyou were disappointed with the value of our service. We aim to provide all of our guests with a high-quality experience, and we hope to see you again in the near future.

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My first time in Seattle was made so much easier by having a cozy, conveniently located place to stay. Good food, coffee, and sights all within a walk. Super friendly staff! Nice, clean room. Comfortable bed! I slept so good during my stay. Already thinking about my next check in.
Stayed 3 nights in Feb 2024
Response from Staybridge Suites Downtown Seattle on Mar 4, 2024
Thank you for choosing theStaybridge Hotel Seattle. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back in the near future.

6/10 Okay

Julia

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Staybridge Suites Downtown Seattle on Feb 14, 2024
Thank you for recent review. We regret that we did not deliver our usual standard of service. Ourteam here at Staybridge Suites Lake Union is committed to providing high-quality customer service to all of ourguests. We hope to see you again in the near future.

10/10 Excellent

Ave Maria Faith, Philadelphia

Traveled with partner
The outside of the Staybridge suites needs more light because my husband turned from the person dropping us off with the suitcases and ran into the short stone wall. You need more light at night as we came in at midnight. Thank you.
Stayed 4 nights in Jan 2024
Response from Staybridge Suites Downtown Seattle on Jan 29, 2024
Thank you for leaving a review. We’re so glad you were able to visit us at Staybridge Suites South Lake Union. Our teamis always working to offer the best service to our guests. We hopeyou’ll have a chance to come back soon.

10/10 Excellent

Paul

Traveled with partner
Liked: Amenities
Stayed 2 nights in Jan 2024
Response from Staybridge Suites Downtown Seattle on Jan 29, 2024
Thank you for leaving a review. We’re so glad you were able to visit us at Staybridge Suites South Lake Union. Our teamis always working to offer the best service to our guests. We hopeyou’ll have a chance to come back soon.

10/10 Excellent

Jesus

Stayed 2 nights in Dec 2023
Response from Staybridge Suites Downtown Seattle on Jan 29, 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Staybridge Hotel South Lake Union.We hope you’ll visit us again soon.

10/10 Excellent

Paul

Stayed 2 nights in Dec 2023
Response from Staybridge Suites Downtown Seattle on Jan 29, 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Staybridge Hotel South Lake Union.We hope you’ll visit us again soon.

10/10 Excellent

Avelina

Stayed 1 night in Dec 2023
Response from Staybridge Suites Downtown Seattle on Jan 29, 2024
Thank you for leaving a review. We’re so glad you were able to visit us at Staybridge Suites South Lake Union. Our teamis always working to offer the best service to our guests. We hopeyou’ll have a chance to come back soon.

10/10 Excellent

M. Mueed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely a place to pick!
Everything was actually amazing wuth the hotel room. I wasnt expecting an island area and mini kitchen space within the king bedroom. A giant GE microwave, a full size fridge, a cooking top, dishwasher, clean utensils and crockery, pots and a pan! Bathroom was very clean. The whole space qas very well lit. Ofcourse tv was there too. Super comfy. Yes this all come with a price but when you need a two night stay urgently such places make you feel delighted. Breakfast was reasonable and front desk staff was very nice at the check in. Do try this place.
Stayed 2 nights in Dec 2023
Response from Staybridge Suites Downtown Seattle on Jan 29, 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Staybridge Hotel South Lake Union.We hope you’ll visit us again soon.

10/10 Excellent

Cherie

Stayed 2 nights in Dec 2023
Response from Staybridge Suites Downtown Seattle on Jan 29, 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Staybridge Hotel South Lake Union.We hope you’ll visit us again soon.

6/10 Okay

Manu

Traveled with group
Liked: Room comfort
bfast closes early
It was okay, the place was clean but lack of house keeping was a major sticking point. The breakfast closes early.
Stayed 2 nights in Dec 2023
Response from Staybridge Suites Downtown Seattle on Feb 14, 2024
Thank you for recent review. We regret that we did not deliver our usual standard of service. Ourteam here at Staybridge Suites Lake Union is committed to providing high-quality customer service to all of ourguests. We hope to see you again in the near future.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Staybridge Suites Downtown Seattle on Jan 29, 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Staybridge Hotel South Lake Union.We hope you’ll visit us again soon.

10/10 Excellent

Cherie

Stayed 1 night in Dec 2023
Response from Staybridge Suites Downtown Seattle on Jan 29, 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Staybridge Hotel South Lake Union.We hope you’ll visit us again soon.

10/10 Excellent

Amy

Stayed 1 night in Dec 2023
Response from Staybridge Suites Downtown Seattle on Jan 29, 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Staybridge Hotel South Lake Union.We hope you’ll visit us again soon.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend
Stayed 1 night in Dec 2023
Response from HC on Dec 11, 2023
Thank you for your feedback - we hope to host you again sometime soon.

10/10 Excellent

Nicole

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. When our original room that we booked wasn't available, they went above and beyond to make it right. We would happily come back if were in the area.
Response from Staybridge Suites Downtown Seattle on Feb 14, 2024
Thank you for choosing the EVEN Hotel Seattle! We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back in the near future.

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
This was one of the worst hotels I’ve stayed in. I was assigned a room on the 4th floor and it the bed sheets were not made and they were dirty pots on the stove of the studio kitchen. They assigned us a new room and said it was an ‘upgraded’ room but it was the same exact room style I had booked. I also paid $45 to park in the underground parking garage and there was no spots left. Overall a terrible stay.
Stayed 1 night in Nov 2023
Response from HC on Dec 12, 2023
Thank you for taking the time to let us know about your stay. Please accept our sincerest apologies for not exceeding your expectations during your recent visit. Our team’s mission is to assure every guest has a restful and relaxing experience with us and when we have missed the mark we take these rare occurrences to heart and do whatever it takes to keep them from recurring. Please know your feedback is extremely important to us and we will be sharing your review with the rest of our team as we remain focused on always improving our guest experience.Our parking lot like most parking lots in the city can be at times challenging but our team is always here to help find a spot or we can adjust off the parking fee if you didn't park with us. We hope that despite your recent experience, you will be kind enough to give us another opportunity to provide you with exemplary service.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Staybridge Suites Downtown Seattle on Nov 15, 2023
Thank you for your recent review. We regret that we did not deliver our usual standard of service. Ourteam here at Staybridge Suites Hotel is committed to providing high-quality customer service to all of ourguests. We hope to see you again in the near future.

10/10 Excellent

Akia

Stayed 2 nights in Nov 2023
Response from Staybridge Suites / EVEN Hotel Mgmt on Nov 13, 2023
Thank you for the great review. We seek to provide fantastic service to each of our guests daily. We are thrilled to hear that you enjoyed your experience here at the Staybridge Suites Seattle – South Lake Union and hope that you will consider staying with us again when the next time your travels find you back in Seattle!

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
The hotel is clean and you can't use the elevator without using your keycard. I felt very secure with that feature.
Stayed 1 night in Nov 2023
Response from Staybridge Suites Downtown Seattle on Nov 9, 2023
Thanks so much for your feedback! It makes our day hearing about how much our customers love our hotel and the great service you received from our team. We have passed on your review to our team and look forward to seeing you again.

6/10 Okay

Deborah

Stayed 1 night in Aug 2023
Response from Staybridge Suites Downtown Seattle on Nov 11, 2023
Thank you for your recent review. We regret that we did not deliver our usual standard of service. Ourteam here at Staybridge Hotel is committed to providing high-quality customer service to all of ourguests. We hope to see you again in the near future.

10/10 Excellent

JIAYAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Staybridge Suites Downtown Seattle on Nov 9, 2023
Thanks so much for your feedback! It makes our day hearing about how much our customers love our hotel and the great service you received from our team. We have passed on your review to our team and look forward to seeing you again.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Staybridge Suites Downtown Seattle on Nov 9, 2023
Thanks so much for your feedback! It makes our day hearing about how much our customers love our hotel and the great service you received from our team. We have passed on your review to our team and look forward to seeing you again.

10/10 Excellent

Tuan

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here over the weekend with some friends, parking was easy and nice since it was in a parking garage. Overall. great experience.
Stayed 3 nights in Oct 2023
Response from Staybridge Suites Downtown Seattle on Nov 9, 2023
Thanks so much for your feedback! It makes our day hearing about how much our customers love our hotel and the great service you received from our team. We have passed on your review to our team and look forward to seeing you again.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Staybridge Suites Downtown Seattle on Nov 3, 2023
Thank you for choosing us! We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Staybridge Suites Hotel South Lake Union in the near future.

10/10 Excellent

Wai Cheuk Francis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Staybridge Suites Downtown Seattle on Nov 9, 2023
Thanks so much for your feedback! It makes our day hearing about how much our customers love our hotel and the great service you received from our team. We have passed on your review to our team and look forward to seeing you again.

10/10 Excellent

Diane

Stayed 2 nights in Oct 2023
Response from Staybridge Suites / EVEN Hotel Mgmt on Nov 13, 2023
Thank you for the 5 star review! We are delighted to have been your hotel of choice and that we were able satisfy you expectations. It was our honor to have you as our guest.

10/10 Excellent

Duaine, Stanwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Staybridge Suites Downtown Seattle on Oct 25, 2023
Thank you for choosing us! We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Staybridge Hotel Seattle Lake Union in the near future.

8/10 Good

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location with great accommodations.
Stayed 2 nights in Oct 2023
Response from Staybridge Suites Downtown Seattle on Oct 25, 2023
Thank you for choosing us! We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Staybridge Hotel Seattle Lake Union in the near future.

8/10 Good

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from Staybridge Suites Downtown Seattle on Oct 25, 2023
Thank you for choosing us! We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Staybridge Hotel Seattle Lake Union in the near future.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Staybridge Suites Downtown Seattle on Oct 25, 2023
Thank you for choosing us! We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Staybridge Hotel Seattle Lake Union in the near future.

10/10 Excellent

Michelle

Stayed 1 night in Oct 2023
Response from Staybridge Suites Downtown Seattle on Oct 27, 2023
Thank you for choosing us! We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Staybridge Suites Hotel South Lake Union in the near future.