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Reviews of Hotel Interurban

4 out of 5
Hotel Interurban
223 Andover Park E, Tukwila, WA

Reviews

8.6

Excellent

Rating 10 - Excellent. 627 out of 1058 reviews" "
Rating 8 - Good. 243 out of 1058 reviews" "
Rating 6 - Okay. 94 out of 1058 reviews" "
Rating 4 - Poor. 46 out of 1058 reviews" "
Rating 2 - Terrible. 48 out of 1058 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Heeseung

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Parking fee is too expensive and no drinking water. Must buy it at the vending machine.
Stayed 2 nights in May 2024

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in May 2024

10/10 Excellent

Karina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very quiet and clean. It’s a safe area to walk around. There’s a mall with an array of restaurants to choose from. Daily easy to use public transportation if you want to get to downtown Seattle.
Stayed 4 nights in May 2024
Response from Haneen Alaboudi (Director of Guest Services) on May 24, 2024
Hello Karina, thank you for your positive feedback! We're thrilled to hear about your stay. We hope to welcome you again in the near future.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They charge you parking without telling you
Stayed 1 night in May 2024
Response from Haneen Alaboudi (Director of Guest Services) on May 24, 2024
Hello Maria - we're sorry to hear about the concerns with the parking fees. We do charge 15 plus tax per night, and we will make sure our front desk team is informing all guests upon check-in.

10/10 Excellent

Stephanie

Easy check-in. Mohammed was great to help me with check in process and getting luggage to room. Parking is sparse so that was the only downside
Stayed 1 night in May 2024
Response from Haneen Alaboudi (Director of Guest Services) on May 24, 2024
Hello Stephanie - we're happy to hear that your check-in process went smoothly! We hope to welcome you again in the near future.

10/10 Excellent

Mary, Allentown

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, restaurant is good, parking ok but would be great if no fee
Stayed 3 nights in May 2024
Response from Haneen Alaboudi (Director of Guest Services) on May 24, 2024
Hello Mary - thank you for your feedback! We're happy to hear that you enjoyed your stay, and we hope to welcome you again in the future.

10/10 Excellent

Kendyl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and spacious room and a very convenient spot close to the mall and other stores. staff was also very friendly
Stayed 2 nights in May 2024
Response from Haneen Alaboudi (Director of Guest Services) on May 21, 2024
Hello Kendyl, thank you for choosing Hotel Interurban for your stay! We're thrilled to hear you enjoyed your stay and we hope to see you again in the near future.

6/10 Okay

Daniel

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great location, it’s not far from Seatac Airport. Rooms were clean and beds were comfortable. Only issue is the adjoining morning breakfast area. The staff seems overwhelmed on weekends. My family and I stayed 3 days, we got complimentary vouchers for all 3 days. My daughter and I went on Saturday morning, when it wasn’t quite busy yet or before the rush. We sat at a table and could see 3 wait staff, it was about 2 tables to one staff member but we still waited for our beverages. Watching another table, after 5 min of no one checking on us. Me and another lady decided to walk up to the bar and ask for water and OJ. The manager was nice and apologized for her staff. I went up next and she yells “when people walk up it disrupts what we are doing”, and rudely stated “they just need to wait when we are ready”… like 5 min of ignoring us was not enough? Since I was there and fully ready to get yelled at she greets me with “what do you want?!”, as I said expecting to get a rude response; I ask “may I get a glass of water and OJ?” … huff and puffs later, I go back to my table. Needless to say I didn’t use my other two free vouchers. This hotel needs to remind staff you are in the hospitality industry. We know we are not at McDonalds but you don’t need to be rude.
Stayed 3 nights in May 2024
Response from Yosef - Guest Services Manager on May 20, 2024
Daniel - I’m truly sorry to hear about your experience at Hotel Interurban. Your feedback is important to us, and we’re committed to addressing the issues you’ve raised. Please contact us directly so we can understand and resolve the matter.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on May 21, 2024
Thank you for your feedback Jennifer!

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location to airport, city and shopping options.
Stayed 2 nights in May 2024
Response from Haneen Alaboudi (Director of Guest Services) on May 15, 2024
Hello Brian - we appreciate your feedback and business. Thank you for choosing to stay with us and we look forward to seeing you again in the near future.

10/10 Excellent

Robinson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn't care for was the woman working at the coffee stand. It wasn't enough to ruin the experience or anything, but she was certainly inconsiderate of the things she was saying in front of my daughter. Otherwise, I was about happy as could be.
Stayed 2 nights in May 2024
Response from Haneen Alaboudi (Director of Guest Services) on May 14, 2024
Hello Robinson - thank you for your feedback, it is highly appreciated. We're sorry to hear about your experience at Urban Roast. We want to ensure all guests feel comfortable and safe at our hotel. We will make sure to share your feedback with our Food and Beverage Director to prevent this from happening again in the future.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at the hotel from the front desk to the restaurant to the cafe were so pleasant. We enjoyed our 3 night stay here, very convenient to shopping but also the highway to get around anywhere. Very close to the airport as well.
Stayed 3 nights in May 2024
Response from Haneen Alaboudi (Director of Guest Services) on May 14, 2024
Hello Tiffany! We're thrilled to hear you enjoyed your stay with us! Your positive feedback is greatly appreciated, and we look forward to hosting you again in the near future!

8/10 Good

Lisa

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
We love staying at this Hotel , but honestly parking isn’t the greatest.
Stayed 1 night in May 2024
Response from Yosef - Guest Services Manager on May 13, 2024
Lisa - Thank you for your feedback, we look forward to welcoming you back soon.

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in May 2024
Response from Yosef - Guest Services Manager on May 12, 2024
Garrett - Thank you so much for your kind words! We’re delighted to hear you enjoyed your stay at Hotel Interurban. We look forward to welcoming you back soon.

8/10 Good

Mitch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Yosef - Guest Services Manager on May 12, 2024
Mitch - Thank you so much for your review! We’re delighted to hear you enjoyed your stay at Hotel Interurban. We look forward to welcoming you back soon.

10/10 Excellent

Carl, Escazu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, we received a very nice opgrade. Walk to the mall, great onsite restaurant with fantastic food. Such a pity that they advertise a laundry on their website but there is no laundry. We came from a 2-week cruise so we hade a ton of laundry which we got stuck with
Stayed 3 nights in May 2024
Response from Yosef - Guest Services Manager on May 11, 2024
Hello Carl - we appreciate your positive feedback, and we're glad that you enjoyed your stay with us.

10/10 Excellent

Keisuke

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in May 2024
Response from Yosef - Guest Services Manager on May 9, 2024
Keisuke - thank you so much for your kind words! We’re delighted to hear you enjoyed your stay at Hotel Interurban. We look forward to welcoming you back soon.

8/10 Good

danny

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and hotel was clean
Stayed 1 night in May 2024
Response from Haneen Alaboudi (Director of Guest Services) on May 8, 2024
Hello Danny - thank you for your feedback! We look forward to hosting you again in the near future.

8/10 Good

Eleanor

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I overall enjoyed my 2 nights at the property. Rooms were clean, the pillows were plump and the bed was pretty good. Nice touch with robes in the rooms, which made going down to the pool a pleasant experience. Complimentary breakfast was decent. Biggest downside to the property is if you’re traveling with a dog like I did. You have to go all the way to the entire backside of the property to find a place for your dog to go to the bathroom.
Stayed 2 nights in May 2024
Response from Haneen Alaboudi (Director of Guest Services) on May 8, 2024
Hello Eleanor - thank you for your feedback. We appreciate your business and look forward to hosting you again in the near future. We do apologize for the inconvenience with having to walk to the backside of the property for your pet.

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice for a hotel in south Seattle.
Stayed 1 night in Apr 2024
Response from Haneen Alaboudi (Director of Guest Services) on May 7, 2024
Hello Patricia - thank you for your positive feedback and for choosing to stay with us! We're happy to hear you enjoyed your stay.

10/10 Excellent

Beth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late check in went smoothly. Thank you!
Stayed 1 night in May 2024
Response from Haneen Alaboudi (Director of Guest Services) on May 6, 2024
Hello Beth - thank you for your positive feedback and choosing Hotel Interurban for your stay! We look forward to welcoming you again in the near future.

2/10 Terrible

DEVINDER

Traveled with partner
We stay in room 310.outside beside window I only can see air condition unity that make so much noise, we could not sleep much.noise bother all night,terrible
Stayed 2 nights in May 2024
Response from Haneen Alaboudi (Director of Guest Services) on May 6, 2024
Hello Devinder - thank you for your feedback. We will be working with our engineering team to figure out what cause the loud noise from the air conditioner to prevent this from happening again. We're sorry to hear about your experience at Hotel Interurban and hope to welcome you again in the near future.

10/10 Excellent

Marcial

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet room, warm pool, convenient location, you can borrow an umbrella, and be sure you will have the best pancakes at breakfast.
Stayed 3 nights in May 2024
Response from Haneen Alaboudi (Director of Guest Services) on May 6, 2024
Hello Marcial! Thank you for your feedback and we're happy to hear you enjoyed your stay at our location. We look forward to seeing you again in the near future!

2/10 Terrible

GIBEL

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Haneen Alaboudi (Director of Guest Services) on May 7, 2024
Hello Gibel - thank you for your feedback. I'd love to connect with you and learn more about your experience at Hotel Interurban. Your feedback is very important to us and we'd like to know how we can make it better for our valuable guests.

10/10 Excellent

Linda Caricato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Buffet breakfast was good and included in stay. Rooms very clean and roomy. Would go back and recommend. 6 grab bars in the bathroom a plus!!
Stayed 1 night in May 2024
Response from Yosef - Guest Services Manager on May 4, 2024
Linda - Thank you so much for your kind words! We’re delighted to hear you enjoyed your stay at Hotel Interurban. We look forward to welcoming you back soon.

8/10 Good

Imelda

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness
Stayed 1 night in Apr 2024
Response from Guest Services on May 4, 2024
Thank you so much for your kind words! We’re delighted to hear you enjoyed your stay at Hotel Interurban. We look forward to welcoming you back soon.

10/10 Excellent

Takahiro

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasent hotel to stay.
Stayed 2 nights in Apr 2024
Response from Guest Services on May 3, 2024
Takahiro - thank you for your positive feedback!

6/10 Okay

Pascalia

Liked: Cleanliness, amenities
Disliked: Staff & service
Fine but can be better
Stayed 4 nights in Apr 2024
Response from Haneen Alaboudi (Director of Guest Services) on Apr 30, 2024
Hello Pascalia - thank you for choosing Hotel Interurban and for your feedback.

10/10 Excellent

Jenny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, great bar and wonderful breakfast buffet the morning after our check-in! Really clean and comfy room and bed.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 29, 2024
Thank you so much for your positive feedback!

8/10 Good

Sayaka

Stayed 2 nights in Apr 2024
Response from Yosef - Guest Services Manager on May 19, 2024
Sayaka - thank you for your valuable feedback, we appreciate you choosing Hotel Interurban for our stay.

8/10 Good

Dominic

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
decent clean shower is good bed is too soft for my liking basic but cozy room not much view even on 11th floor friendly staff
Stayed 1 night in Apr 2024
Response from Yosef - Guest Services Manager on Apr 27, 2024
Dominic - Thank you so much for your kind words! We’re delighted to hear you enjoyed your stay at Hotel Interurban. We look forward to welcoming you back soon.

10/10 Excellent

Nicole Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The place was very modern, clean and walking distance from the mall. Ver convenient with great staff service.
Stayed 3 nights in Apr 2024
Response from Haneen Alaboudi (Director of Guest Services) on Apr 26, 2024
Hello Nicole - thank you for your positive feedback! We're glad to hear you enjoyed your stay and hope to welcome you again in the future.

10/10 Excellent

DAVID

All good
Stayed 3 nights in Apr 2024
Response from Haneen Alaboudi (Director of Guest Services) on Apr 25, 2024
Hello David - thank you for your positive feedback! We're glad to hear you enjoyed your stay with us.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property is in a quiet area. The room amenities were very basic.
Stayed 1 night in Apr 2024
Response from Haneen Alaboudi (Director of Guest Services) on Apr 25, 2024
Hello David - Thank you for choosing Hotel Interurban and we appreciate your feedback.

6/10 Okay

Therese

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the property for the price was less than what I expected. It was clean. It was new. Room decor and furnishing were quite basic. It did have the basics. Bed was super comfortable, and there were sufficient plug-ins for phones and tablets, etc.
Stayed 1 night in Apr 2024
Response from Yosef - Guest Services Manager on Apr 21, 2024
Hello Therese - thank you for your feedback. Your comfort is our priority, and we are actively working to enhance our maintenance procedures. Your feedback guides our improvements, and we assure you that steps are being taken to prevent such issues in the future. We appreciate your understanding and hope to welcome you back for a smoother experience.

10/10 Excellent

Agustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sai- Front Office Supervisor on Apr 22, 2024
Thank you for staying with us,we appreciate your feedback!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet
Stayed 1 night in Apr 2024
Response from Sai- Front Office Supervisor on Apr 22, 2024
Thank you for staying with us,we appreciate your feedback!

10/10 Excellent

Susan

Business traveler
Liked: Amenities
Clean room. Comfortable bed, Great buffet breakfast. Friendly staff, Close to shopping and airport
Stayed 2 nights in Apr 2024
Response from Yosef - Guest Services Manager on Apr 20, 2024
Susan - Thank you so much for your kind words! We’re delighted to hear you enjoyed your stay at Hotel Interurban. We look forward to welcoming you back soon.

10/10 Excellent

Brad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and welcoming, room was quiet, comfortable beds.
Stayed 1 night in Apr 2024
Response from Haneen Alaboudi (Director of Guest Services) on Apr 19, 2024
Hello Brad, thank you for your positive feedback! We are happy to hear you enjoyed your stay with us! We look forward to seeing you again in the future.

10/10 Excellent

Neil, Liberty Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Yosef - Guest Services Manager on Apr 18, 2024
Neil - thank you for your positive feedback, we hope to see you again.

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the location
Stayed 1 night in Apr 2024
Response from Haneen Alaboudi (Director of Guest Services) on Apr 17, 2024
Hello Erick - thank you for your positive feedback! We are happy to hear you enjoyed your stay.

8/10 Good

Russel

Liked: Cleanliness
Was charged for parking.
Response from Yosef - Guest Services Manager on Apr 16, 2024
Russel - thank you for your feedback.

10/10 Excellent

Yvonne, Ocean Park

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very clean, pet friendly
Stayed 1 night in Apr 2024
Response from Yosef - Guest Services Manager on Apr 15, 2024
Yvonne - Thank you so much for your kind words! We’re delighted to hear you enjoyed your stay at Hotel Interurban. We look forward to welcoming you back soon.

6/10 Okay

Rebecca

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Yosef - Guest Services Manager on Apr 16, 2024
Rebecca - thank you for your feedback, we hope you had a great stay with us!

10/10 Excellent

Ron, Quincy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in Tukwila. Clean talk the staff very friendly and very nice rooms.
Stayed 1 night in Apr 2024
Response from Yosef - Guest Services Manager on Apr 15, 2024
Ron - Thank you so much for your kind words! We’re delighted to hear you enjoyed your stay at Hotel Interurban. We look forward to welcoming you back soon.

10/10 Excellent

eric

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!
Stayed 1 night in Mar 2024
Response from Yosef - Guest Services Manager on Apr 15, 2024
Eric - Thank you so much for your kind words! We’re delighted to hear you enjoyed your stay at Hotel Interurban. We look forward to welcoming you back soon.

10/10 Excellent

Mya Leeann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids love the pool!
Stayed 1 night in Apr 2024
Response from Sai- Front Office Supervisor on Apr 14, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sai- Front Office Supervisor on Apr 14, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Jojo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was very excellent
Stayed 1 night in Apr 2024
Response from Sai- Front Office Supervisor on Apr 13, 2024
Thank you for staying with us,We appreciate your feedback!

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Heating and cooling system works on its own. You put it on cooling and set the temp and it gets colder than the temp you put it at!
Stayed 1 night in Apr 2024
Response from Sai- Front Office Supervisor on Apr 13, 2024
Thank you for staying with us,We appreciate your feedback!