Outdoor pool, pool umbrellas, sun loungers
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Reviews of Luciano K Hotel

4.5 out of 5
Luciano K Hotel
Merced, 84, Lastarria, Santiago, Región Metropolitana

Reviews

9.0

Wonderful

Rating 10 - Excellent. 298 out of 480 reviews" "
Rating 8 - Good. 122 out of 480 reviews" "
Rating 6 - Okay. 31 out of 480 reviews" "
Rating 4 - Poor. 17 out of 480 reviews" "
Rating 2 - Terrible. 12 out of 480 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brian, Englewood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area around the hotel is a little sketchy at night. Parking is 3 blocks offsite making that a difficult process at night.
Stayed 1 night in May 2024
Response from Andrés I on May 20, 2024
Brian,We appreciate the time you have taken to leave us your comments. Thank you very much for leaving us your feedback. Regards

8/10 Good

Chengjie

Liked: Staff & service, amenities, property conditions & facilities
The rooms are small
Stayed 2 nights in Feb 2024
Response from Andrés I on May 9, 2024
Chengjie,thank you for taking the time to review us.We hope you have a great day.Best regards

10/10 Excellent

Tara, Astoria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved this hotel. It is located in a retro building with modern rooms, is very clean and had great service/staff. It is located within walking distance of the Lastarria restaurants and is close the metro. I would definitely stay there again and recommend it to others.
Stayed 2 nights in May 2024
Response from Andres I on May 7, 2024
Tara, Thank you for taking the time to leave us your comment. We are glad to hear that you had a pleasant stay and that our location and all the advice and information provided by our staff allowed you to enjoy your time in Santiago.We look forward to welcoming you back soon.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and walking distance to attractions, restaurants, bars and cafes. Staff are excellent with perfect English and went over and above to ensure my stay was great. Breakfast a lovely continental selection with eggs available a la carte. Highly recommend and would stay again. I was a single female traveller
Stayed 2 nights in Apr 2024
Response from Andres I on May 1, 2024
Amber, thank you for choosing to stay with us. We're delighted to hear that you enjoyed our service and had a pleasant experience. We look forward to welcoming you back soon!Best regards!

10/10 Excellent

Ruben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second stay at Luciano K was amazing
Stayed 3 nights in Apr 2024
Response from Andres I on Apr 29, 2024
Ruben,We really appreciate your review. We are glad to know that you enjoyed your stay with us. Best regards!

10/10 Excellent

Ruben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk girls were amazing and very attentive. We had to leave our luggage taken care of after our checkout and they took care of our belongings and also made sure we were able to use the facilities and shower for our trip back home. We were impressed
Stayed 2 nights in Apr 2024
Response from Andrés I on Apr 25, 2024
Ruben, We are very happy that you enjoyed your stay with us. In Luciano K our staff always try to help as much as we can to make your experience in Chile a nice memory.Best regards

10/10 Excellent

Stephen, Englewood

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very chic art deco, walking distance from Lastarria where you can find great dining and bars.
Stayed 1 night in Apr 2024
Response from Andres I on Apr 17, 2024
Stephen, We are glad to hear that you enjoyed our service and the great architectural value of our hotel. We look forward to welcoming you on your next visit to Santiago.

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well located and very clean.
Stayed 2 nights in Mar 2024
Response from Andres I on Apr 17, 2024
Jason,Thank you for choosing to stay with us. We're delighted to hear that you enjoyed our service and had a pleasant experience. We look forward to welcoming you back soon

10/10 Excellent

MARC, Longwood

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel. Very helpful team
Stayed 4 nights in Mar 2024
Response from Andres I on Apr 17, 2024
Marc,Thank you for taking the time to leave us your comment. We are glad to hear that you had a pleasant stay and that all the advice and information provided by our front desk staff allowed you to enjoy your time in Santiago. Best regards!

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We highly recommend this hotel for travelers looking to experience the more traditional area of Santiago. We walked to so many key sites from here, including the Cerro San Cristobal, Cerro Santa Lucia, the Moneda (must see the changing of the guard), Plaza de Armas, etc. It was also just a five-minute walk to the many restaurants and bars in the Bellavista area. The staff were extremely friendly and helpful, the rooms were comfortable, the breakfast was good, and we appreciated the convenience of the rooftop bar. We also did a few day-trips while in Santiago, and the tour companies picked us up right in front of the hotel.
Stayed 4 nights in Mar 2024
Response from Andres I on Apr 17, 2024
Susan,Thank you very much for your comment.We are glad to hear that you enjoyed your stay with us and that our service and location allowed you to see all the sights you wanted to visit. Best regards!

10/10 Excellent

Rolf

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, roof top patio is a show stopper. Don’t stay at a chain hotel, stay here.
Stayed 2 nights in Mar 2024
Response from Andres I on Apr 17, 2024
Rolf,Thank you for highlighting our service and the personalized attention of our staff. We look forward to welcoming you again. Best regards

2/10 Terrible

Melissa Ellen, Fort Lauderdale

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are awful. They are dirty and items are broken. The craftsmanship of the upgrades was terrible. Our room had a glass shower door that was installed upside down. We had to change properties because it was so bad.
Stayed 8 nights in Mar 2024
Response from Andres I on Apr 17, 2024
Melissa,Thank you for taking the time to leave us your comment. Your feedback is invaluable as we strive for continuous improvement.Warm regards,

8/10 Good

Chris, penticton

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Andres I on Apr 17, 2024
Chris, Thank you for choosing to stay with us. We're delighted to hear that you enjoyed our service and had a pleasant experience.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent off the park and walking distance to museums and commercial arrasa.
Stayed 1 night in Mar 2024
Response from Reservas on Mar 20, 2024
Good afternoon Michael,Thank you very much for your comments and rating.We are glad to hear that our services were to your liking. One of our main features is that our hotel is well located so that all our guests can get around the city without any problems. And you are a witness that this is possible.We hope to see you again soon.Best regards.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old hotel with great character. The staff was very helpful and the rooftop bar and pool were a welcome treat.
Stayed 2 nights in Mar 2024
Response from Reservas on Mar 20, 2024
Good afternoon Helen,Thank you very much for your comments and rating.We are glad to hear that our hotel was to your liking.We are proud that our service was what you expected, and that our roof terrace and pool were to your complete satisfaction.We look forward to seeing you again soon.Best regards.

8/10 Good

gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second visit. The staff is friendly and very competent. For an older building, efforts are made to maintain it. Location suits my interests.
Stayed 1 night in Mar 2024
Response from Andres I on Apr 17, 2024
Gary, it is always a pleasure to welcome you to the hotel. We are glad that in all your stays with us you have enjoyed our service and attention.Best regards and we look forward to welcoming you a third time.

8/10 Good

gary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice vintage property. It was quiet, the bed was comfortable and the shower functioned well. The staff was very friendly and very competent.
Stayed 2 nights in Mar 2024
Response from Andres I on Apr 17, 2024
Gary,We are glad to hear that you enjoyed your stay with us. Thank you very much for your review.

10/10 Excellent

arturo

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Boutique hotel in el centro of Santiago. Overall excellent option for price.
Stayed 1 night in Feb 2024
Response from Andres I on Apr 17, 2024
Arturo,We are glad to hear that you enjoyed your stay with us. Thank you very much for your review.

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique and beautifully done boutique hotel in the perfect location straddling the Bellavista and LaStarria neighborhoods, while still being nice and quiet at night. We loved the breakfast and pool deck (the view!!!) and staff were very responsive to requests. The pool bar / restaurant hours (besides the gratis breakfast) were not clearly laid out so don’t expect a 24/7 bar by the pool (that is my only extremely minor note). We loved our stay.
Stayed 3 nights in Feb 2024
Response from Andres I on Apr 17, 2024
Samantha, thank you for choosing to stay with us. We're delighted to hear that you enjoyed our service and had a pleasant experience. We look forward to welcoming you back soon!

8/10 Good

Alexander

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The services provided by the front desk, roof-top restaurant and breakfast staff were very helpful and friendly; however, my room and those of my friends need dusting and cleaning.
Stayed 3 nights in Feb 2024
Response from Andres I on Apr 17, 2024
Alexander, Thank you very much for your comment, as your input allows us to continue improving our service. We are glad to hear that you had a pleasant stay with us. Best regards!

10/10 Excellent

Marilyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stated a
Stayed 2 nights in Feb 2024
Response from Andrés I on Apr 17, 2024
Marilyn,Thank you for choosing to stay with us. We're delighted to hear that you enjoyed our service and had a pleasant experience. We look forward to welcoming you back soon!

10/10 Excellent

Gilles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful. We were very impressed by the staff having a very early breakfast ready for us before departing for the airport.
Stayed 2 nights in Feb 2024
Response from Andres I on Apr 17, 2024
Gilles,Thank you very much for your comment. As a hotel, we always strive to provide the best service to our guests. We're delighted to hear that you enjoyed your stay.Best regards,

8/10 Good

Samuel

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Services was great. Personal gave us good attention and we’re very helpful.
Stayed 2 nights in Feb 2024
Response from Andres I on Apr 17, 2024
Samuel, We are glad to hear that you enjoyed your stay with us. Thank you very much for your review.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were excellent, polite and helpful. the architecture was interesting with an old elevator. we used the new one to transport luggage. marble staircase to the top floor, bar on top of building.
Stayed 2 nights in Feb 2024
Response from Andres I on Apr 17, 2024
Kimberly,We're glad to hear that you enjoyed your stay. Indeed, our characteristic elevator is one of the first in Chile. We look forward to welcoming you again!

4/10 Poor

Vivian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel has huge potential but unfortunately it has not been maintained well. My room was dirty…all the baseboards and most surfaces that could collect dust were covered with dust. The vent over the sink hadn’t been cleaned in years. Fortunately, the toilet, bathroom sink and bed were clean. Otherwise, I couldn’t have stayed there. My TV satellite box had been disconnected before I arrived, the battery in the safe died while my valuables were inside, and the phone didn’t work. The staff was helpful but it took an hour to resolve these issues. Breakfast was mediocre. Although it’s .2 miles from the Lastarria neighborhood, the walk to get there is uncomfortable.
Stayed 2 nights in Feb 2024
Response from Andres I on Apr 17, 2024
Vivian,Thank you for taking the time to leave us your comment. Your feedback is invaluable as we strive for continuous improvement.Warm regards,

10/10 Excellent

Katie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful, convenient hotel for our stay in Santiago. We loved the rooftop area for a pisco sour in the evenings before dinner.
Stayed 3 nights in Feb 2024
Response from Andres I on Apr 17, 2024
Katie,Thank you for your comment. Our terrace is a must-visit in the evenings for enjoying an incredible Pisco Sour and the panoramic view of Santiago.Best regards

8/10 Good

William Clay, New Orleans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this hotel. The staff were very friendly and accommodating, the free breakfast was wonderful, and the location in Santiago was perfect. The style and vibe of the hotel were fantastic. I also felt very safe. The only reason I gave four stars instead of five is because of three things: the WiFi was painfully slow, the noise around my room was loud (I was next to the housekeeping storage/work room), and I had to pay for an entire extra night just to check in early. I would have also had to pay a hefty additional fee if I had chosen to checkout late. Overall, I enjoyed my stay at Luciano K Hotel, and I would recommend it as a nice, safe place to stay in a centrally located area.
Stayed 7 nights in Feb 2024

2/10 Terrible

bri

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Andres I on Apr 17, 2024
Briseida,Your feedback is invaluable as we strive for continuous improvement.Best regards,

10/10 Excellent

Christopher

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service in convenient location
Everyone at Luciano K made our stay easy and enjoyable. Front desk, breakfast, bar, and housekeeping crew are all friendly and helpful. The rooms are nice and spacious. Breakfast is extensive and delicious. The hotel is conveniently located near Lasterria and other places of interest.
Stayed 3 nights in Jan 2024

10/10 Excellent

Kacee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for Santiago!
The hotel is historic and unique and the cold room was such a welcome respite on an unbearably hot day. Really loved my room and found it to be such a treat. My neck doesn’t do well with feather pillows so unfortunately I didn’t rest as well as I wanted, but overall comfortable. The pool area is decent. I went for a dip and burnt my feet on the metal which was hard to avoid while entering. Very nice and accommodating staff. Loved the neighborhood, safe and lively.
Stayed 1 night in Feb 2024

8/10 Good

Rod

Liked: Cleanliness, staff & service
Top shelf staff, helpful with every question or request. Location within short walk to the great restaurants in Lasterria.
Stayed 4 nights in Jan 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for two nights following a cruise. The staff was very friendly and helpful. This hotel has a lot of old charm and is located in a great part of the city for tourism. It is close to most of the museums and cool stuff to see, and the metro is just a few minutes walk from the hotel.

10/10 Excellent

Emanuela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Reservas on Mar 20, 2024
Buenas Tardes Emanuela,Muchas gracias por su calificación, nos alegra saber que nuestros servicios fueron de su gusto.Esperamos volver a verla pronto nuevamente.Saludos.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and great rooftop bar
Stayed 2 nights in Jan 2024

4/10 Poor

Daniel

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible stay.
Was supposed to be 2 night we checked out after 1. Mouldy bathroom, cracked toilet, stained bathtub, dusty, filthy curtains and there was no access to the pool area until 7pm as it was being used for a photo shoot. We chose this place based on reviews and the fact it had a pool. No mention via email or anything that the rooftop bar and pool would be closed. If we had of known this before hand we would have booked elsewhere. This is def not a 4 star hotel. Should have stayed at the Pullman. See the photos. I would like a refund of the 2nd night.
Stayed 2 nights in Jan 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were kind and welcoming, plus it is easy to explore on foot from the hotel.
Stayed 1 night in Dec 2023

4/10 Poor

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Interior window overlooking the stairwell
It was not disclosed when booking that the room did not have a real window. The window overlooked the stairwell and had a huge lamp outside the window. We really like waking up to natural light every morning but had to close the shades because the lamp was on at all hours. For the price we paid, there should have been a real window. And at the very least it would have been disclosed in the listing. Also the area isn’t that safe looking at night. But during the day it’s okay. It’s a 10 minute walk to most of the good areas.
Stayed 3 nights in Jan 2024

10/10 Excellent

Clare

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool art deco hotel with the oldest elevator in Chile. Staff was lovely. the room we booked had an internal window only (which we knew) but was perfect. great value for money and the pool and rooftop are fabulous.
Stayed 1 night in Jan 2024

6/10 Okay

Robert, Haliburton

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Stayed 2 nights in Jan 2024

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for everything Santiago. Breakfast is great as well. The one thing to beware of is there contracted drivers aren’t reliable. We had the hotel arrange our transport to and from the hotel. The pick up from the airport was canceled by the service a week in advance which wasn’t a big deal. The driver to the airport messed up and went to the wrong hotel and somehow couldn’t come get us-which left us scrambling to figure out how to get to the hotel 10 minutes after our scheduled pick up. Have a plan B anytime you rely on the hotel drivers. Otherwise, this is the place to stay in Santiago
Stayed 5 nights in Dec 2023

10/10 Excellent

Elie, Princeton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall choice for a visit to Santiago. And staff is super friendly and helpful
Stayed 3 nights in Dec 2023

6/10 Okay

Quan

Stayed 3 nights in Dec 2023

10/10 Excellent

Ali Vahit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Sanam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

David

Liked: Staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Lue Ping, Bellevue

Traveled with partner
Liked: Amenities
This hotel locates in an excellent location in Santiago, and hotel generally is quite clean. Upon checking in, we ran out a bottle of the drinking water in the room, and was hoping to refill. Instead, we were given a small bottle of water. When checking out, we were charged pretty steep price for the water bottle. I wish that the staff told me up front the cost so that I could buy one in next door supermarket. Otherwise, the staff is friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Alejandro

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 4 nights in Nov 2023
Response from Luciano K hotel. on Dec 5, 2023
Thank you fro your comment!

10/10 Excellent

Stacey Ongaro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here...the rooftop bar area was great. Great bartender, delicious mojito, and a nice view. We loved the antique elevator, the lovely breakfast, the comfortable bed and great shower. I highly recommend paying the hotel for transportation assistance if you do not speak Spanish fluently. We took our rental car to the airport a day early and the hotel sent a cab. They arranged our cab to the airport the next day ( we paid the driver directly on return...under 30 dollars. Money well spent. Driving in Santiago is very hectic. Wonderful hotel and staff
Stayed 1 night in Nov 2023
Response from Luciano K hotel. on Dec 4, 2023
Thank you!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Luciano K hotel. on Nov 19, 2023
Thank you !

10/10 Excellent

Robbie Nino Pineda, Toronto

Liked: Staff & service
Stayed 3 nights in Nov 2023
Response from Luciano K hotel. on Nov 8, 2023
Thank you!