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Melia Santiago

3.5 star property
Comfortable hotel with 4 restaurants and 3 outdoor pools

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June 2024

Melia Santiago

Photo gallery for Melia Santiago

3 outdoor pools, free cabanas, pool umbrellas
Exterior
1 bedroom, minibar, in-room safe, desk
4 restaurants, breakfast, lunch, dinner served; Italian cuisine
Food and drink

Overview of Melia Santiago

Reviews
7.4

Good

Popular amenities

  • PoolPoolPool
  • Parking includedParking includedParking included
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • Air conditioningAir conditioningAir conditioning

Check out the area

Map
Avenida Las Americas y Calle M, Reparto Sueno, Santiago de Cuba, Santiago de Cuba, 90400
  • Popular LocationAbel Santamaria Park20 min walk
  • Popular LocationSan Juan Hill4 min drive
  • Popular LocationBacardi Rum Factory4 min drive
  • AirportSantiago (SCU-Antonio Maceo)13 min drive
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Room options

View all photos for The Level, Room

1 bedroom, minibar, in-room safe, desk

The Level, Room

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Shower/tub combination
  • 237 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room (2 Adults 1 Kid)

1 bedroom, minibar, in-room safe, desk

Classic Room (2 Adults 1 Kid)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
  • 237 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room

1 bedroom, minibar, in-room safe, desk

Classic Room

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Shower/tub combination
  • 237 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite

1 bedroom, minibar, in-room safe, desk

Junior Suite

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Shower/tub combination
  • 506 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for The Level, Junior Suite

View from room

The Level, Junior Suite

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Shower/tub combination
  • 269 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Room (The Level Room 2Adults 1 Kid)

1 bedroom, minibar, in-room safe, desk

Room (The Level Room 2Adults 1 Kid)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
  • 237 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Santiago de Cuba

Located in Santiago de Cuba, Melia Santiago is in the historical district. Bacardi Rum Factory and Valle de la Prehistoria Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore San Juan Memorial Hill and Abel Santamaria Park.
Visit our Santiago de Cuba travel guideOpens in a new window

What's nearby

  • Abel Santamaria Park - 20 min walk
  • San Juan Hill - 4 min drive
  • Cespedes Park - 4 min drive
  • Parque Céspedes - 4 min drive
  • Bacardi Rum Factory - 4 min drive

Getting around

  • Santiago de Cuba Railway Station - 4 min drive

Restaurants

  • RoofTop Bar - Casa Granda - 1 min walk
  • Daiquirí Lobby Bar - 1 min walk
  • Restaurante Buffet La Casona - 1 min walk
  • Pizzeria La Fontana - 1 min walk
  • La Barrita - 1 min walk

About this property

Melia Santiago

Hotel in the historical district
At Melia Santiago, you can look forward to a nightclub, a poolside bar, and a terrace. Treat yourself to a massage or other spa services. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and Italian cuisine. Stay connected with in-room WiFi (surcharge), and guests can find other amenities such as shopping on site and a coffee shop/cafe.
Other perks at this hotel include:
  • 3 outdoor pools and a children's pool, with free cabanas, sun loungers, and pool umbrellas
  • Free self parking, valet parking, and extended parking
  • Airport drop-off service (surcharge), express check-out, and express check-in
  • A TV in the lobby, meeting rooms, and luggage storage
Room features
All 302 rooms offer comforts such as 24-hour room service and air conditioning, as well as perks like safes and WiFi.
Other amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • TVs with satellite channels
  • Free infant beds, coffee/tea makers, and daily housekeeping

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 4.50 per hour)
  • Available in some public areas: WiFi (USD 4.50 per hour); wired internet (surcharge)

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free extended parking on site
  • Free valet parking on site

Food and drink

  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • EL Criollo
  • La Casona
  • La Fontana
  • La Isabélica

Things to do

  • 3 outdoor pools
  • Children's pool
  • Gym
  • Nightclub
  • Sauna
  • Shopping
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free crib
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 15 floors
  • Built in 1991
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 4 PM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 4.5 per hour (rates may vary)
  • Fee for wireless internet in public areas: USD 4.5 per hour (rates may vary)
  • Fee for wired internet in public areas: USD 1.5 per hour (rates may vary)
  • Airport shuttle fee: USD 15 per vehicle

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Meliá Santiago Hotel Santiago de Cuba
Meliá Santiago Hotel
Meliá Santiago Santiago de Cuba
Meliá Santiago
Melia Santiago Hotel
Melia Santiago Santiago de Cuba
Melia Santiago Hotel Santiago de Cuba

Frequently asked questions

Does Melia Santiago have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Melia Santiago pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Melia Santiago?

Self parking and valet parking are free at this property.

What time is check-in at Melia Santiago?

Check-in start time: 4 PM; Check-in end time: 4 PM.

What time is check-out at Melia Santiago?

Check-out is at noon.

Does Melia Santiago provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of USD 15 per vehicle applies.

Where is Melia Santiago located?

Situated in the historical district, this hotel is within a 15-minute walk of Centro Cultural Africano Fernando Ortiz, Guillermon Moncada Stadium, and Parque Zoológico. Moncada Barracks and Monumento Antonio Maceo are also within 1 mi (2 km).

Melia Santiago Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 10 out of 32 reviews" "
Rating 8 - Good. 11 out of 32 reviews" "
Rating 6 - Okay. 5 out of 32 reviews" "
Rating 4 - Poor. 3 out of 32 reviews" "
Rating 2 - Terrible. 3 out of 32 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

4/10 Poor

gioacchino, teano italia

Traveled with group
Disliked: Cleanliness, staff & service
camera pulita e bella con aredo vecchio e da cambiare
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveler

Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was a guest in the Amelia Santiago hotel from Jan. 18- Jan. 19 2020. room # 803. My reservation was booked with Expedia.com. Since the card that was used for the reservation was an American VISA, it couldn’t be used as a deposit in the hotel. I covered the other expenses such as food in the hotel with cash. The personal never gave me any receipt for my expenses. I was under the impression that the manager at the restaurant “ La Casona” on the night buffet kept my money for her personal interest and didn’t report it to the hotel sales. She told me that I had to pay $45 for 3 persons. When I finished eating, I asked the waiter for the restaurant note. He said that the restaurant’s manager told him that we didn’t have to pay because we qualified as offer guests. On my way out of the restaurant, the manager told me that we had to pay there. She didn’t provide me with the receipt after I paid. At the Italian restaurant restaurant by the pool, it was the same story. We paid for food and the cashier didn’t gave us any source of receipt. Seeing how the hotel staff plays with the consumers to take advantage of the situation. Represented a stressful situation for me as a guest.
Stayed 1 night in Jan 2020

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel! Amazing service! Amazing food! ...just no hot water around 9am.... All together it was an amazing stay!
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Well this Hotel doesn't meet the requirements for the Start rate they are sales price's. The A/C on Lobby and the rest of community areas they are permanently shut off, on rooms only running at 24°C. The restaurant offers are very poor. This hotel only has very good condition on pool area, this is excellent. By the way the towels for pool use are in very bad conditions. In my opinion this Hotel only has one excellent employee services.
Stayed 4 nights in Oct 2019

2/10 Terrible

laveka

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will never stay there again no hot water period water was brown I couldn’t even bath I have photos mold was in the bathroom curtains I have a very bad cold because the room was not purified at all
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fraudulent behaviour
I absolutely need to have one night stay to be refunded to me. When I arrived late at night the clerk Maria didn't honour my booking and was forcing me to pay 300 usd in cash. If I don't receive a refund in the next 48 hours I will repoer both the hotel and hotel. Com to the pertinent authorities
Stayed 1 night in Feb 2019