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Reviews of Casamar Suites

2.5 out of 5
Casamar Suites
Calle Puebla #407, Col. Brisas de Zicatela, Puerto Escondido, OAX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 110 out of 146 reviews" "
Rating 8 - Good. 22 out of 146 reviews" "
Rating 6 - Okay. 8 out of 146 reviews" "
Rating 4 - Poor. 3 out of 146 reviews" "
Rating 2 - Terrible. 3 out of 146 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Quinn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful experience. We are already planning a return to Casamar Suites and Zicatela.
Stayed 3 nights in May 2024
Response from Luis M on May 16, 2024
Thanks for your kind words, we hope to see you back at Casamar soon.

8/10 Good

Juan

Stayed 2 nights in May 2024
Response from Luis M on May 15, 2024
Thanks for your feedback, we hope to have you stay with us again in the near future.

8/10 Good

andres

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lots of contruction aroun do little dirty outside but inside properly very nice
Stayed 1 night in May 2024
Response from Luis M on May 10, 2024
Thanks for the feedback, we hope to see you again soon.

6/10 Okay

Emilio Alejandro, Mexico City

In general is a great place to stay. Room has air conditioning and it's own kitchen. I would like them to offer a better wifi and safe box in everyroom. The check in is to late and check out to early.
Stayed 6 nights in Apr 2024
Response from Luis M on Apr 22, 2024
Thanks for your feedback, all your comments are important, we are working to have e better service.

10/10 Excellent

Doratriz

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
It's a nice clean and peaceful place! Nice people
Stayed 7 nights in Apr 2024
Response from Luis M on Apr 19, 2024
Thanks for your feedback, we are glad you had a good time. We hope to have the pleasure of hosting you again in the near future.

10/10 Excellent

Jerry

Stayed 1 night in Apr 2024
Response from Luis M on May 1, 2024
Thanks for the feedback, its a pleasure having you stay with us.

10/10 Excellent

Paulina

Liked: Cleanliness, amenities, property conditions & facilities
un lugar sencillo, precioso tranquilo y acogedor!
Stayed 1 night in Mar 2024
Response from Luis M on Apr 2, 2024
Es un placer que se hospeden con nosotros, gracias por sus comentarios.

6/10 Okay

Maria

Traveled with partner
Disliked: Property conditions & facilities
Did not have TV or microwave in room .But other than that was ok .
Stayed 7 nights in Mar 2024
Response from Luis M on Mar 13, 2024
Dear MariaThanks for your comments. We do not have TV in the rooms, but we do have a Tv room available for all of our guests. Not all of our rooms have a microwave, just the bigger ones.

10/10 Excellent

Elias

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Luis M on Mar 7, 2024
Thanks for your feedback, we hope to have you stay with us again in the near future.

10/10 Excellent

Ian

The yoga and spiritual kindness was unexpected and a welcome gift. The staff we kind, helpful and responsive. I would highly recommend Casamar Suites and would stay again.
Stayed 4 nights in Feb 2024
Response from Luis M on Feb 26, 2024
We are glad you had a good stay with us, we hope to have you stay with us in the near future

6/10 Okay

Kari

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Liked location. Our suite did not have a sitting area inside
Stayed 2 nights in Feb 2024
Response from Luis M on Feb 24, 2024
Thanks for your comments. Some of our suites do not have a sitting area inside, but we have lots of exterior space to seat in next to the pool.

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Luis M on Feb 26, 2024
Thanks for staying with us at Casamar Suites, we hope to have you stay with us again soon.

10/10 Excellent

Charlotte

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Luis M on Jan 15, 2024
Dear Charlotte.We are glad you had a good stay with us, and we hope to have you come back and stay again wit us in the future.Best wishes

10/10 Excellent

Angela

Liked: Cleanliness, room comfort
An oasis in a bustling surf community
The team here has it dialed in. Excellent facility, thoughtfully appointed, an oasis as La Punta grows and changes. They had beach umbellas and towels for complimentary checkout, as well as an awesome am yoga class daily (ours was taught by Andy). Would stay again.
Stayed 3 nights in Jan 2024
Response from Luis M on Jan 8, 2024
Dear AngelaThanks for your kind comments, we hope to see you again soon.Best Wishes for 2024.

10/10 Excellent

Jose

Stayed 4 nights in Dec 2023
Response from Luis M on Feb 16, 2024
Que bueno que tuvieron una buena estancia con nosotros, esperamos verlos pronto de nuevo por aquí.

10/10 Excellent

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
I regret only having a short stay here. Behind the gate is peace and tranquility. The market, places to eat and beach are all close by.
Stayed 2 nights in Dec 2023
Response from Luis M on Dec 26, 2023
Thanks for your kind words, we hope to have you come back soon and stay with us again.

10/10 Excellent

Jodi

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful landscape and artwork , I loved the pool and our suite was very charming. Hugely helpful was the 5 gallon water jug in the room. The staff was wonderful and arranged massages for us and a taxi to the airport. The restaurant was great as well! I would happily stay there again!
Stayed 2 nights in Dec 2023
Response from Luis M on Dec 19, 2023
Thanks so much for your kind comments, We are glad you had a wonderful time with us. I hope to have you come back and stay with us in the near future.

10/10 Excellent

Brit

Traveled with group
Liked: Cleanliness, room comfort
Stay here!!!
Wonderful accommodations and amenities! Loved this suite, and all of the communication and thoughtfulness of the staff! Everything you need for a perfect stay in Brisas de Zicatela / Puerto Escondido! Great, safe, walkable location, beautiful pool, nice AC and fans in room, huge bathroom, and two porches!
Stayed 3 nights in Dec 2023
Response from Luis M on Dec 18, 2023
Dear BritThanks for the kind comments, we are glad you had a good time with us, we hope to have you stay with us again.

8/10 Good

Darcy

Traveled with partner
Liked: Amenities, property conditions & facilities
The staff was friendly and accomodating. The pool is eco freindly and they do not use any chlorine which resulted in the pool being very slimmy on the bottom. Great location, with nice courtyard.
Stayed 1 night in Dec 2023
Response from Luis M on Dec 18, 2023
Thanks for your comments. We do have a pool that works with a ionized system, but the bottom of the pool shoudlnt be slimmy, sorry about that, we already took care of it.

10/10 Excellent

Kyle

was great.
Stayed 4 nights in Nov 2023
Response from Luis M on Dec 18, 2023
We are glad you had a great time with us. We hope to have you stay with us again.

10/10 Excellent

Roberto

Stayed 3 nights in Nov 2023
Response from Luis M on Dec 18, 2023
Estimado RobertoQué bueno que tuvieron una estancia placentera con nosotros. Esperamos verlos de nuevo pronto en el hotel.

10/10 Excellent

Jacqui

Liked: Cleanliness, room comfort
I really enjoyed my stay, it was a great experience.
Stayed 4 nights in Oct 2023
Response from Luis M on Nov 6, 2023
We are very pleased that you had a great stay with us, we hope to see you again in the near future.

10/10 Excellent

Yvette

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Love everything in the place. Outside on the streets there’s not signposts and at night it’s very dark we got lost for hours and was very scary.
Stayed 4 nights in Sep 2023
Response from Luis M on Nov 4, 2023
Im glad you had a good stay with us. Sorry to hear about you getting lost, some of the small streets have very little or no lighting at all, and there are very few signposts, something important to tell to the local authorities. Thanks for your comments.

10/10 Excellent

Megan

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We travelled to casamar with our 2 year old and it was the best place we could’ve stayed. So family friendly. The grounds are like a beautiful little oasis with very well maintained greenery, beautiful flowers and birds and butterflies… They offer free yoga classes for guests everyday at 9am and this was honestly the highlight for me. There’s wonderful complementary coffee every morning. The manager, Louis and concierge, Christine are so kind and accommodating… the food at the restaurant was delicious and they do a complementary dinner every night for the guests every Tuesday evening. It’s wonderful. I loved this place so much. We’ll definitely be back. I will say the beds were all very firm, we switched rooms a couple times because of that and found the king size bed in the niños suite to be the softest so that’s where we ended up. We had to pay a little bit more for that suite because of the size but it was necessary… and the pool is so nice but they use a copper ionization system so it’s a bit slippery. We slipped a couple times on the way in. Watch your step. :)
Stayed 1 night in Oct 2023
Response from Luis M on Nov 4, 2023
Dear Megan, thanks so much for your kind comments, we are glad that you and your family had a wonderful time with us. We hope to have you come back and stay with us in the near future.We will pay more attention to the pool, even though we have the copper ionization system, it shouldnt be slippery.

10/10 Excellent

Megan

Liked: Cleanliness, amenities, property conditions & facilities
Great resort… our family loved it here. Super close to the beach. Pool is great, food is excellent. Staff is wonderful. Beds are a bit firm but we just like them softer…. Would stay again :) highly recommended for families! Our toddler had a great time.
Stayed 4 nights in Oct 2023
Response from Casamar´s Staff on Nov 1, 2023
Hi Megan,We are so happy to hear that you had a good stay with us. Your comments encourage Casamars Team to continue doing our best.

10/10 Excellent

Megan

Liked: Amenities, property conditions & facilities
Wonderful place to stay. AMAZING Yoga classes at 9am every morning made this stay even better than I could’ve imagined. Very family friendly. Beautiful scenery, amazing staff, the food at the restaurant is DELICIOUS. Nice pool, very traditional Mexican decor. The beds were a little firm but we like softer beds. Very basic is done everyday (garbage’s replaced at minimum). We switched rooms twice and the staff were very attentive and accommodating. Communal dinner on Tuesday nights for all the guests is a great bonus. Loved our stay here. Would definitely return.
Stayed 4 nights in Oct 2023
Response from CasaMar´s Staff on Nov 1, 2023
Hi Megan, thank you for your beautiful comments. Come back soon! We would be glad to welcome you and your family again.

10/10 Excellent

eugenia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Gracias to owner Will! I love, love that you’ve kept so much of the beautiful local culture in your design with the room and the grounds.The employees providing service are obviously well treated, because they are amazingly gracious and knowledgeable, not newbies
Stayed 4 nights in Aug 2023
Response from Casamar, Front desk on Aug 22, 2023
Thanks Eugenia for these beautiful compliments. That encourage us to continue working hard to serve you, and all our precious Guest, as excellent as you deserve. We hope to see you back soon. Between now and then have a wonderful time.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We fully enjoyed our experience at Casamar. Staff was polite, attentive, and the area was safe. Mar and Elisa and Luis were great, the morning yoga was a plus, and tours and transportation were always available to us. We highly recommend a stay there! :)
Stayed 7 nights in Jul 2023
Response from Luis M on Jul 19, 2023
Dear LisaThanks so much for your kind comments, I hope to have you stay with us again in the near future.

4/10 Poor

Margarita

Traveled with family
Disliked: Cleanliness
They did not clean the washroom just change towels and took the garbage out, also they charge us more than 100 dollars for stay up to 3 pm during a very humid and hot day because our fly was at 5.30 and also they charge us for two botles of water
Stayed 7 nights in Jun 2023
Response from Luis M on Jun 26, 2023
Im so sorry that you had a bad experience staying with us. The cleaning of rooms is Monday to Saturday, on Sunday we only take out the garbage and give you new towels or change the sheets if necessaryCheck out is at 11 am, if you want to stay until later, we offer two options: The first one is that you put your luggage in the TV room and stay all day in the hotel for free. The second option is that you pay half a day if you want to stay after check out hour in the room.About the water that was charged to you, if you didnt ask for the water bottles, you should of let us know and we wouldnt of charge you.We hope to have you stay with us again and give us the chance to provide a better service.

10/10 Excellent

Cynthia

Stayed 1 night in May 2023
Response from Luis M on May 26, 2023
Gracias por los buenos comentarios, esperamos que vuelvan pronto a hospedarse con nosotros.

10/10 Excellent

Manuela

Liked: Cleanliness, property conditions & facilities
Very friendly and family oriented. The owner makes you feel like a family member. I felt safe and my two children loved it.
Stayed 4 nights in Mar 2023
Response from Casamar Suites on Mar 29, 2023
Thank you very much for your review. It was a pleasure having you as a guest. We hope to see you soon again!

10/10 Excellent

Linda

Liked: Cleanliness, room comfort
Wonderful relaxing
Stayed 5 nights in Jan 2023
Response from Luis M on Mar 16, 2023
Thanks for your kind comments, we hope to have you stay with us again soon.

10/10 Excellent

Kitty

Liked: Cleanliness, room comfort
Stayed 10 nights in Dec 2022
Response from Luis M on Dec 24, 2022
Thanks for the good comments, we hope to have you stay with us again soon.From all the Casamar staff: Merry Christmas!

10/10 Excellent

roberto

Stayed 1 night in Dec 2022
Response from Luis M on Dec 9, 2022
Estimado RobertoQue bueno que tuvo una buena estancia con nosotros, esperamos su próxima visita.Saludos de todo el personal del Casamar.

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Bellissimo posto, personale ottimo, proprietario eccezionale, hotel meraviglioso! Consiglio vivamente questa struttura bellissima e speciale
Stayed 4 nights in Nov 2022
Response from Luis M on Nov 21, 2022
Dear SarahThanks so much for your kind words, I am very glad you had a good time with us, hope to see you back here soon.Best wishes

10/10 Excellent

Samantha

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The place was great and check-in was smooth. I would happily stay at casamar again. Receptionist was lovely.
Response from Luis M on Nov 10, 2022
Dear SamanthaThanks for your kind comments, we hope to have the chance to host you again in the near future.

10/10 Excellent

John

Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2022
Response from Luis M on Nov 5, 2022
Dear JohnThanks for your kind coments, we hope to see you again soon.

10/10 Excellent

Juan

Traveled with group
Liked: Cleanliness, property conditions & facilities
The staff were great including the staff in the kitchen .very nice people .
Stayed 3 nights in Oct 2022
Response from Luis M on Oct 24, 2022
Dear JuanThanks for your kind review, we hope to have you stay with us in the near future.Best wishes

10/10 Excellent

olivia

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place right at the beginning of town with beach close by
Stayed 2 nights in Sep 2022
Response from Luis M on Oct 24, 2022
Dear OliviaThanks for your kind comments, we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Maria

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Beautiful, clean and very safe! Kids friendly too.
Stayed 2 nights in Aug 2022
Response from Will on Aug 8, 2022
Thanks, Maria. We're so glad you loved Casamar.

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
CasaMar was our favorite place in Puerto! I can highly recommend the place due to excellent service, clean facilities and peaceful atmosphere. We needed to stay longer because my son got sick and they went above and beyond to accommodate us.
Stayed 2 nights in Jul 2022

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness
Stayed 4 nights in May 2022
Response from Will, owner on Jun 15, 2022
Thanks, Richard, for your review. We hope to welcome you again!

10/10 Excellent

Frederic

Liked: Cleanliness, room comfort
It's Nice
Stayed 1 night in May 2022
Response from Will, owner on May 31, 2022
Thanks, Frederic, we're so glad you enjoyed your stay.

10/10 Excellent

Guy

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great place, great staff
Stayed 6 nights in May 2022
Response from Will, owner on May 15, 2022
Thanks, Guy. We appreciate having you and hope to see you again at Casamar!

10/10 Excellent

Mary

Liked: Cleanliness
This is a really cute property. The pool area and garden are very nice. All rooms have kitchens. There is also a kitchen/bar area by the pool where they serve breakfast and lunch. The Chef is wonderful. All staff are very pleasant and helpful. Free yoga classes. Also dance classes, fitness and water aerobics for a small fee. Short walk to many restaurants and bars. Would highly recommend.
Stayed 3 nights in Apr 2022
Response from Will, owner on May 13, 2022
Thanks so much, Mary. We hope to see you again at Casamar!

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Management was awesome. I didnt have pesos so the gave me money to get to the ATM to get pesos. Wonderful place, great location, great people 10 of 10
Stayed 3 nights in Apr 2022
Response from Will, owner on May 13, 2022
Thanks, David. We're so glad you visited Puerto. We hope to see you again in Casamar.

10/10 Excellent

Joseph

Stayed 2 nights in Apr 2022

2/10 Terrible

Brent, Vancouver

Traveled with partner
Disliked: Property conditions & facilities
We got very tiny room, down stair lady complain all the time about i walk around every steps. Nothing i could do. It was worst experience i have stay
Stayed 9 nights in Feb 2022
Response from Luis M on Feb 16, 2022
Dear Brent I´m sorry you had such a terrible experience staying with us. I wish you had told us about all the drawbacks so we could of done something about it. Lilac is a small unit, this is why it is cheaper than other units.

4/10 Poor

Lee

Disliked: Cleanliness, room comfort
Not my kinda place.
Interesting place on a side street. Big wall around it that you need a code to get into the secret oasis. As a gold member (didn’t matter), my room was next to the laundry, through the kitchen, a narrow spiral staircase, but I got the ant farm, cockroach, broken AC, and whatever that tat a Tat noise occasional screech suite. Besides some Canadiens putting their towels out at 6am for the 7 pool loungers, it was just awesome. JK
Stayed 1 night in Jan 2022
Response from Luis M on Jan 14, 2022
I´m sorry you had such a terrible experience staying with us. Lilac, the room where you stayed at, is in the back next to the laundry and parking lot, this is why it is more economic than other units. We already fumigated because of the ants, we didn´t see any cockroaches. I went to check the AC and it is working fine, this is a new unit and the AC is just three months old, it is working perfectly.