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Reviews of The Lodge at Santa Fe

3.5 out of 5
The Lodge at Santa Fe
750 N. St Francis Dr, Santa Fe, NM

Reviews

7.6

Good

Rating 10 - Excellent. 364 out of 1002 reviews" "
Rating 8 - Good. 275 out of 1002 reviews" "
Rating 6 - Okay. 151 out of 1002 reviews" "
Rating 4 - Poor. 124 out of 1002 reviews" "
Rating 2 - Terrible. 88 out of 1002 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and peaceful. It was within close driving distance to the plaza and other areas of interest. The switch on the lamp in our room did not work, and there is no microwave in room. However, for the price point, it was a nice and convenient place to stay.
Stayed 3 nights in May 2024

8/10 Good

laura

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My reservation was not ready due to third-party booking. I was unable to check in until 5 pm which is an hour past their check-in time.
Stayed 1 night in May 2024

8/10 Good

Monte

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Expedia claims there is EV charging on site, but there is not. Staff at hotel were surprised by that and said they had no such thing.
Stayed 1 night in May 2024

10/10 Excellent

Jill

Liked: Property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Jeff

Traveled with partner
This place is great to stay at. It’s clean, friendly and close to all amenities. Plus the price is reasonable. We will stay here again when we come back!
Stayed 1 night in May 2024

4/10 Poor

Jenn

Traveled with partner
We reserved a king room. We were told none were available and that they have had problems with Expedia offering rooms that were not available the past 2 weeks. No discount offered for our inconvenience. Our room smelled like wet dog.
Stayed 1 night in May 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
I picked this location because we got a good price. Unfortunately we didn't have a mini fridge or a microwave in the room, or breakfast. Didn't really need it cuz we were near a Mexican restaurant and Burger King and had a great breakfast both days. The Lodge was so beautiful and so was the scenery. It was clean and the staff was so friendly. If we go to Santa Fe again, we'll definitely stay here again, and will recommend it to others
Stayed 2 nights in May 2024
Response from Fixer of all things on May 8, 2024
Hi Diana, Thank you so much for choosing to stay with us while you were in Santa Fe. I am glad that you enjoyed our property and your stay. If your requires that you have access to a fridge or a microwave in your room please don't hesitate to ask one of our awesome hospitality associates and we can make that happen for you. Our breakfast and evening bar food service will begin next month. We look forward to seeing you again soon.

10/10 Excellent

San

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice stay
Stayed 1 night in May 2024
Response from Fixer of all things on May 8, 2024
Hi San, thank you for choosing to stay with us while in the Santa Fe area. I am glad that you enjoyed your stay and we look forward to seeing you again soon.

10/10 Excellent

Glen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a great authentic southwest fell about it.
Stayed 1 night in May 2024
Response from Fixer of all Things on May 6, 2024
Hi Glen, thank you for your review and glad that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

denise

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Fixer of all Things on May 5, 2024
Hi Denise, Thank you for taking the time to complete the survey. I am glad that you enjoyed your stay.

4/10 Poor

Jose

Traveled with family and small children
One of the rooms has a bed bugs
Stayed 1 night in Apr 2024
Response from Fixer of all Things on May 5, 2024
Hi Jose, thank you for your review and apologize that was your experience was not so great. Per our protocol the room was tested and we advised that while the room did not have any evidence of bed bugs, we have taken the necessary precautions to ensure that this incident is an isolated one.

8/10 Good

William

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Apr 2024
Response from Fixer of all Things on Apr 28, 2024
Hi William, Thank you for the time to complete a review and hope that your next stay with us is a 5 out of 5.

4/10 Poor

Ken

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Fixer of all Things on Apr 28, 2024
Hi Ken, I see you rated your stay a 2 but no context. I would love to know what happened and how your stay could have been better.

10/10 Excellent

Kristen

Stayed 1 night in Apr 2024
Response from Fixer of all Things on Apr 27, 2024
Hi Kristen, thank you for taking the time to leave us a review and we are glad that you enjoyed your stay with us and we look forward to seeing you again.

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
The view
Stayed 1 night in Apr 2024
Response from Fixer of all Things on Apr 25, 2024
Hi Dale, the view from up here is just awe-inspiring. I am so glad that you got to take it in while in Santa Fe.

8/10 Good

Dhanila V

Business traveler
Liked: Cleanliness, staff & service, amenities
The hotel is conveniently located and reasonably priced. I checked in around 8:30 pm. The parking lot is dark and I felt unsafe parking and walking to the door with my luggage.
Stayed 1 night in Apr 2024
Response from Fixer of all Things on Apr 25, 2024
Hi Dhanila, Thank you for staying with us and thank you for your feedback. I am working closely with our maintenance team to provide additional lot lighting in the back of the property and will do so swiftly.

10/10 Excellent

Semira

Traveled with group
Liked: Staff & service
Disliked: Amenities
Could be cleaner specially bathroom.
Stayed 2 nights in Mar 2024
Response from Fixer of all Things on Apr 23, 2024
Hi Semira, thank you for providing your feedback regarding your stay with us. I will pass this information on to my housekeeping manager to address this issue. We hope that we see you again the next time you are in the area and will ensure that your experience is different.

8/10 Good

Andrea

Liked: Cleanliness, amenities, property conditions & facilities
Quiet and clean. Helpful friendly front desk staff. Isiah took out photo before we went out. Free cocktail from the bar, which has a beautiful outdoor patio overlooking mountains, was really nice too. Pool and jacuzzi were being renovated, but not a big deal for this stay.
Stayed 1 night in Apr 2024
Response from Fixer of all Things on Apr 23, 2024
Hi Andrea, thank you for providing your feedback regarding your stay with us. We hope that we see you again the next time you are in the area and that you enjoy using our pool and jacuzzi.

6/10 Okay

gabriella

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We booked A room here and it was nice! Manger super respectful and helped us out with our issues . But on the other hand female night staff was EXTREMELY disrespectful and rude.
Stayed 1 night in Apr 2024
Response from Fixer of all Things on Apr 21, 2024
Hi Gabriella, I apologize that was your experience and I am glad that we were able to speak and get you taken care of.

8/10 Good

Stacy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean hotel in a pretty location wirh nicely landscaped grounds. Its not far from the Plaza, and is a convenient location to drive to anywhere. The view is beautiful, and this was our second stay. Prices get high at popular times to visit in town. The night staff was pleasant and interesting but not very knowledgeable, and we had trouble getting our room on the list for cleaning. We had a 5 night stay and never managed to get it done, so that could have definitely been better. Other than that, we totally enjoyed our stay and will definitely return. Nice hotel, nicely decorated, and beautiful surroundings.
Stayed 5 nights in Apr 2024
Response from Fixer of all Things on Apr 16, 2024
HI Stacy, thank you for taking the time out to complete this survey. I apologize that for whatever reason we were not able to get your room cleaned per your request. I do hope that the next time you are in the area that you stay with us, and I would more than happy to provide you and your family with breakfast on me.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. The hotel and grounds were really nice.
Stayed 6 nights in Apr 2024
Response from Fixer of all Things on Apr 14, 2024
HI John, we are glad that you enjoyed your stay with us and look forward to seeing you again soon.

8/10 Good

Glen

Traveled with family
Liked: Cleanliness, amenities
People are very friendly!!!
Stayed 1 night in Mar 2024
Response from Fixer of all Things on Apr 10, 2024
Hi Glen, I am so glad that you enjoyed your stay with us and the team made you feel welcomed. We look forward to seeing you again soon.

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had a nice stay but nothing special. Nice place, decent value. No breakfast, no microwave, no fridge. Close to a grocery store.
Stayed 1 night in Apr 2024
Response from Fixer of all Things on Apr 10, 2024
Hi Laura, Thank you again for taking the time to leave a review about your stay with us. I apologize that our outlets were not available during your stay. We hope to see you again soon. Our PM Bar service and Breakfast will re-open on 5/1. We do always have fridges and microwaves available for guests, just let your front office associate know next time you are here and we will be more than happy to accommodate.

10/10 Excellent

Monica A

Stayed 1 night in Apr 2024
Response from Fixer of all Things on Apr 28, 2024
Hi Monica, we are so glad that you enjoyed your stay with us. We hope that you come and visit us again soon.

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely experience. My family had a great time.
Stayed 2 nights in Mar 2024
Response from Fixer of all Things on Apr 4, 2024
Thank you for your review and we are glad that you enjoyed your stay with us. Please do come and see us again when you are in the area.

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Mar 2024
Response from Fixer of all Things on Apr 4, 2024
Thank you for your review and we are glad that you enjoyed your stay with us. Please do come and see us again when you are in the area.

10/10 Excellent

Savannah

Stayed 1 night in Mar 2024
Response from Fixer of all Things on Apr 21, 2024
Hi Savannah, I am glad that you enjoyed your stay with us. We look forward to seeing you again when your travels bring you back to Santa Fe.

4/10 Poor

vanessa

Traveled with family
Disliked: Cleanliness, staff & service, amenities
We had two rooms and stayed for two nights. We were not told that they didn't make up the beds and replace towels after the first night. When I spoke with the front desk, they said that they only cleaned roooms every 3 days. The 2nd night I literally had to make my own bed which was very unkempt as I slept poorly the night before. (I am disabled and I was in tremendous pain). I don't go to a hotel to make my own bed or to beg for a clean towels. I would never recommend this hotel. The rooms in general need to be updated/remodeled. The carpets were stained. The cushions in the chair looked very old and dirty. There were water marks on the desk, no phone in the room, and no alarm. Also, no mini-fridge. I was shocked.
Stayed 2 nights in Mar 2024
Response from Fixer of all Things on Apr 4, 2024
Hi Vanessa, Thank you for taking the time to complete your review after your stay. I do apologize that this was your experience, and this is not standard for our property or for our guests. I would love to speak with you via phone and discuss your experience and how I can make it better.

10/10 Excellent

Anna

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Fixer of all Things on Mar 28, 2024
Hi Anna, Thank you for taking the time to complete this survey. We are so thrilled that you enjoyed your stay with us and hope that you have the opportunity to stay with us again in the future.

10/10 Excellent

Gary

Traveled with family
Professional Staff and very nice clean room and hotel.
Stayed 4 nights in Mar 2024
Response from Fixer of all Things on Mar 26, 2024
Hi Gary, We are so glad that you enjoyed your stay with us and we look forward to seeing you again when you are in the area again.

6/10 Okay

Chase

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good, great place & great staff. The facilities were great, but I don’t agree that it is ethical to charge an amenity fee, when most of the amenities are not able to use/access because they are being worked on or not in season. The transparency with this prior to booking would have changed my opinion on staying to avoid paying extra fees for the amenities we didn’t have access to. Other than that it was fine.
Stayed 1 night in Mar 2024
Response from Fixer of all Things on Mar 25, 2024
HI Chase, Thank you for your very detailed feedback regarding your most recent visit. If you could reach out to the hotel and ask for the GM, I would be more than happy to assist you with the amenity fee.

10/10 Excellent

Lois

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room decor and interior spaces of the hotel were lovely. The cosy front fireplace was very inviting.
Stayed 1 night in Mar 2024
Response from Fixer of all Things on Mar 25, 2024
Hi Lois, We are so glad that you enjoyed your stay with us. WE hope to see you again soon.

6/10 Okay

Christine

Stayed 1 night in Mar 2024
Response from Fixer of all Things on Mar 19, 2024
Hi Christine, Thank you for taking the time to leave a review about your stay. We look forward to hosting you again soon.

6/10 Okay

Brent

Traveled with family
There were a lot of people smoking just outside the entrance and the smell was getting into the hotel
Stayed 1 night in Mar 2024
Response from Fixer of all Things on Mar 16, 2024
Hi Brent, I apologize that the outside smoke did find its way inside and bother you during your stay. I will research how to ensure our future guests are affected. Thank you for the information.

8/10 Good

Ato

Liked: Cleanliness, staff & service, amenities
Convenient and good value
Stayed 1 night in Mar 2024
Response from Fixer of all Things on Mar 16, 2024
Thank you Ato! Glad that you enjoyed your stay with us.

6/10 Okay

Grace

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Fixer of all Things on Mar 16, 2024
Hi Grace, thanks for your numerical review. I would love to know what could have been better during your stay.

4/10 Poor

Renato

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Charge for everything. Charged for the drinks that i didn’t even take. Everything was closed
Stayed 3 nights in Mar 2024
Response from Fixer of all Things on Mar 13, 2024
Hi Renato, thank you for taking the time to leave us a review. I do apologize as it seems your stay is left than favorable. I hope that we are able to accommodate you the next time and you have a better stay. Our bar and lounge will reopen on April 15th.

10/10 Excellent

Stacy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is family friendly and the staff are caring and take time to greet guests. Renaldo thank you for taking the time to talk with us. See you soon
Stayed 3 nights in Mar 2024
Response from Fixer of all Things on Mar 10, 2024
Hi Stacy, It was my pleasure to meet and take some time to chat. The absolute reason why I love hospitality because of the great guests I get to meet. Look forward to seeing you all next time.

10/10 Excellent

Cynthia

Traveled with partner
Liked: Amenities
Everything it’s nice
Stayed 1 night in Mar 2024
Response from Fixer of all Things on Mar 10, 2024
Hi Cynthia, I am glad that you enjoyed your stay with us and look forward to seeing you again when you are in the area again.

6/10 Okay

Amanda

Traveled with group
Liked: Cleanliness, staff & service
Charming but dated property. Safe and comfortable for a roadtrip overnight. The toilet was old and temperamental.
Stayed 1 night in Mar 2024

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub closed
Stayed 3 nights in Feb 2024
Response from Fixer of all Things on Mar 10, 2024
Hi Janelle, I am glad that you enjoyed your stay with us. We look forward to seeing you again when you are back in The Land of Enchantment.

8/10 Good

Rochelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located a 7 minute drive from downtown Santa Fe, so it is very convenient and a good value for the price. It is quiet and peaceful, very clean. The staff were very courteous, professional and welcoming. The beds were very comfortable. I think they need to provide a hot breakfast for guests, but as you are quite close to downtown there is access to many places to eat. Only one complaint about the room: the bathroom toilets are too low to the floor. I am quite tall and it felt as though I were about to sit in one of my toddler's chairs. O
Stayed 2 nights in Mar 2024
Response from Fixer of all Things on Mar 10, 2024
Hi Rochelle, Thank you for your feedback and overall glad that you enjoyed your stay with us. I am pleased to let you know that over the next 12-16 months we will doing a renovation on all of the guest rooms and the toilets will be the first to go. I look forward to meeting you the next time that you stay with us.

10/10 Excellent

Jack

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 1 night in Feb 2024
Response from Fixer of all Things on Mar 10, 2024
Hi Jack, I am glad that you enjoyed your stay with us and look forward to seeing you again soon.

10/10 Excellent

melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Lodge for many reasons, the location is close to the Plaza but not busy like other ovations can be and the parking is great. The room was large and roomy and we enjoyed meeting up with family in the lobby, it had great seating and a nice large table for us to play cards! We will stay here again and hope that the restaurant is open by then. They did have a Nice tea and coffee bar in the lobby but if you want a meal you cant dine onsite.
Stayed 3 nights in Feb 2024
Response from Fixer of all Things on Mar 16, 2024
Hi Melissa, thank you for your review of our hotel during your stay. We look forward to having you back soon. Our bar will open in mid April.

4/10 Poor

Adrienne

Stayed 2 nights in Feb 2024
Response from Fixer of all Things on Mar 10, 2024
Hi Rene, I apologize that you did not receive the message that our restaurant was closed. I will ensure to do better and include that information for all future arriving guests. Our bar & breakfast will be back open in April, and I look forward to you dining with us on your next visit. Please ask for the General Manager, Renaldo when you plan your next visit.

10/10 Excellent

HUGH

Cozy, a good value.
Stayed 1 night in Feb 2024
Response from Fixer of all Things on Mar 10, 2024
Hi Hugh, I am glad that you enjoyed your stay and look forward to seeing you again soon.

8/10 Good

Anthony

Traveled with family
Liked: Cleanliness, staff & service
Staff was good. Housekeeping was excellent and accommodating.
Stayed 2 nights in Feb 2024
Response from Fixer of all Things on Feb 11, 2024
Thank you so much Anthony for your review! Glad that you enjoyed our associates while staying here.

4/10 Poor

Jessica

Stayed 1 night in Feb 2024
Response from Fixer of all Things on Feb 7, 2024
Hi Jessica please let us know how your stay could have been better.

10/10 Excellent

Tami

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly, helpful and clean
Stayed 1 night in Jan 2024
Response from Fixer of all Things on Feb 1, 2024
We are so happy that you enjoyed your stay with us! Please do come and see us again.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Hot tub baby!
Stayed 1 night in Jan 2024
Response from Fixer of all Things on Jan 30, 2024
We are so glad that you enjoyed your stay with us, we hope to see you again soon.