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Reviews of Inn and Spa at Loretto

4 out of 5
Inn and Spa at Loretto
211 Old Santa Fe Trail, Santa Fe, NM

Reviews

9.0

Wonderful

Rating 10 - Excellent. 513 out of 767 reviews" "
Rating 8 - Good. 152 out of 767 reviews" "
Rating 6 - Okay. 58 out of 767 reviews" "
Rating 4 - Poor. 25 out of 767 reviews" "
Rating 2 - Terrible. 19 out of 767 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara

Traveled with family
Like the hotel design the staff “free coffee” pool n hot tub stores Overall great. What I would like to see a shuttle to pick up n take guest to the airport. Also after an afternoon of walking,visiting and seeing the sites. It would be nice to be able to get a drink. Between the living room n restaurant your visitors should be able to get one. Whether 3,3:30 not have to wait until 4 pm Also would be get with info on area transportation. Thank you for a great vacation. Hope I’ll be able to return
Stayed 7 nights in May 2024

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful and even found my watch that fell off when I was getting into a car.
Stayed 4 nights in May 2024

10/10 Excellent

Shanon, Charleston

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and wonderful staff!!
Stayed 4 nights in May 2024

10/10 Excellent

Mah-e-nou

Liked: Cleanliness, amenities, property conditions & facilities
Interior of the hotel/ spa was really unique. It was easy to find a spa appointment at the last minute. Friendly staff.

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable!
Stayed 3 nights in May 2024

10/10 Excellent

Erin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and unique building
Stayed 1 night in Feb 2024

10/10 Excellent

Dianette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying there and it was just as great as the first time. The two valet guys who assisted us over the two days were so helpful and friendly. The woman who checked us in was so kind and helpful in dealing with Expedia. Even the guests were really friendly. We ate in the Living Room. Excellent margarita! We had two dogs with us which was an instant conversation starter with anyone walking by. There are many choices in Santa Fe and I have stayed at a few. Loretto will always be my favorite. Easy 2 min walk to the square.
Stayed 2 nights in May 2024

8/10 Good

Josephine

Liked: Cleanliness, staff & service, amenities
Front desk staff very accommodating, Rin, Mcala, Naomi and server in the living room was great [Caroline].
Stayed 4 nights in May 2024

8/10 Good

Michael, Highlands Ranch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Trudie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Carolina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!
Stayed 1 night in Mar 2024

10/10 Excellent

Genevieve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Beautiful hotel. Very clean and well kept. The pool and hot tub are amazing! Staff is friendly. I will definitely stay there again.
Stayed 1 night in May 2024

10/10 Excellent

jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 2 nights in Apr 2024

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the historic charm and the location. Very close to everything we wanted to experience. Room was clean and bed was comfortable. Bathroom linens could use an upgrade. Some staining on them. Otherwise everything was wonderful!
Stayed 3 nights in Apr 2024

10/10 Excellent

Berenice

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful property!
Stayed 3 nights in Apr 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location next to the Loretto chapel. Walking distance to galleries, restaurants and museums. Rooms are quiet. Bathroom could use an update.
Stayed 2 nights in Apr 2024

8/10 Good

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024

10/10 Excellent

gineva, Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Lounge and bar are among the best.
Stayed 1 night in Apr 2024

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was amazing.. We had a view of the patio area behind the chapel.
Stayed 1 night in Apr 2024

10/10 Excellent

Rachel

Stayed 1 night in Apr 2024

10/10 Excellent

Yvonne, Fort Worth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was outstanding! The NO is not in their vocabulary. The staff did everything and more to insure our stay was an experience to remember.
Stayed 4 nights in Mar 2024

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so helpful. I had tweaked my knee and needed a wheelchair to get around. The staff was able to locate one for our use. They were so helpful and supportive.
Stayed 1 night in Apr 2024

8/10 Good

jaime

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 3 nights in Apr 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent atmosphere, perfect walking location to all activities located around downtown santa fe. very friendly and helpful staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Mary

Stayed 1 night in Apr 2024

8/10 Good

wendell

Stayed 2 nights in Mar 2024

10/10 Excellent

Barbara

Stayed 1 night in Apr 2024

2/10 Terrible

Thomas

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The bedding was nice
Stayed 1 night in Apr 2024

10/10 Excellent

Carolyn, Boulder

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff throughout the Inn were personable and professional, very friendly and focused on making sure that we enjoyed our stay.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jo Ellen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Inn at Loretto is a lovely, old, hotel constructed in the early American SW style: thick walls, old fashioned bathrooms (stand-alone sinks and no counters), funky in-bathroom closets, incredibly comfortable beds and furnishings. Our window opened to an amazing view. The Inn is conveniently located in Santa Fe, where one can walk anywhere. The lounge is perfect with a big fireplace and comfortable furniture. We will come back!
Stayed 3 nights in Mar 2024

8/10 Good

wendell

Stayed 1 night in Mar 2024

10/10 Excellent

Ferdinand

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and professional.
Stayed 1 night in Mar 2024

10/10 Excellent

Ron

Stayed 1 night in Mar 2024

10/10 Excellent

Naomi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loretto inn was great in every way. From the helpful staff, to the excellent food at Illuminati’s. Great location to historic churches, shops and museums all within walking distance.would definitely recommend and definitely stay her my next trip to Santa Fe.
Stayed 2 nights in Mar 2024

8/10 Good

Daniel

Stayed 4 nights in Mar 2024

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice, very clean, older hotel. It is very conveniently located to the Santa Fe Plaza. Staff are outstanding easy, walking to most places Around the plaza
Stayed 3 nights in Mar 2024

10/10 Excellent

Saraya

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that this property was in the downtown district, there was great dining and shopping everywhere and it was a great experience
Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer Eileen

Traveled with family
Everything was perfect, clean and friendly, valet staff was the best I’ve encountered
Stayed 3 nights in Mar 2024

6/10 Okay

Roger

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Room was nothing special for the price paid. Heating system was so noisy we had to turn it off at night, then it took a long time to come on again in the morning. Having the only place to hang clothes located inside the bathroom was inconvenient and the lack of any hooks to hang coats on in the room was bizarre. A coffee machine was provided but wasn’t restocked when the room was made up and it was a pain taking it out and finding a place to put it every morning. Disappointing that the hotel bar closed at 10pm, and with most of Santa Fe also closed by then you are left with little options for food and drink.
Stayed 3 nights in Mar 2024

6/10 Okay

Paige

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We booked with Expedia twice and both time this hotel and it’s sister property did not have our reservations and said it was an issue with booking indirect through Expedia. First time we had no place to stay and they moved us around and by third hotel in middle of evening with kids we had a place. The second time I reserved days before and on our drive from Phoenix - called the hotel to ensure we had a place but arrived and they didn’t have us!!! So frustrating!
Stayed 1 night in Mar 2024

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time, enjoyed the live music, happy hour, chimeney, and the green couch! It was wonderful
Stayed 5 nights in Mar 2024

4/10 Poor

Nathan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Sunny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and close to everyplace that you can walk to
Stayed 1 night in Mar 2024

8/10 Good

Monte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, great location, staff is awesome, needs a renovation (which we know is scheduled), this is a “must stay” property
Stayed 6 nights in Mar 2024

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful Inn located in the heart of Santa Fe.
Stayed 1 night in Mar 2024

10/10 Excellent

CARLOS, JASPER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located.
Stayed 1 night in Mar 2024

6/10 Okay

Simona, Van Alstyne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property is very appealing and nicely done. Is also clean, have a nice coffee shop inside, restaurant and bar area. As far as for rooms, it should be more updated like basic stuff; toilet flushing handle, shower heads. Those are basic thing and should be functional. As far as for food, very disappointed. I remembered that food was more higher quality but not this time around. Not sure what happened. Over seasoned, not fresh tasting. The selection is very poor more on junky food side so for what they are priced the food should be top notch. So we cut our stay at that hotel and checked out sooner. Very questionable if I will recommend that place again as I did before.
Stayed 4 nights in Mar 2024

10/10 Excellent

Shawn

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024