Outdoor pool, cabanas (surcharge), pool umbrellas

Reviews of Hotel Paradox, Autograph Collection

4 out of 5
Hotel Paradox, Autograph Collection
611 Ocean St, Santa Cruz, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 563 out of 1000 reviews" "
Rating 8 - Good. 215 out of 1000 reviews" "
Rating 6 - Okay. 110 out of 1000 reviews" "
Rating 4 - Poor. 60 out of 1000 reviews" "
Rating 2 - Terrible. 52 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nora

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing. Hotel decoration set the tone and vibe. Pool was heated, hot tub was big and spacious, and overall a great stay! I would definitely come back.
Stayed 2 nights in May 2024

10/10 Excellent

Halelua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotelmgmt on May 20, 2024
We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back, Halelua.

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Hotelmgmt on May 19, 2024
Katie, earning five stars from you has made our day! Thank you and it will be our pleasure to welcome you back.

10/10 Excellent

Carsten

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it
Stayed 1 night in May 2024
Response from HotelMgmt on May 17, 2024
It's a great treat to read your stay was impeccable, Carsten! We hope you will continue to visit us at Hotel Paradox, Autograph Collection to further enjoy everything we have to offer. Thank you!

10/10 Excellent

Honora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so helpful! My daughter lost her ring and they went and found it! Amazing customer service! The beds are so comfortable and I loved the rain shower. The hot tub was great and I loved that there was food/drink service at the pool/hot tub area. The hotel is within walking distance to downtown which is fantastic!
Stayed 1 night in May 2024
Response from HotelMgmt on May 17, 2024
Thank you, Honora, for your lovely feedback. It is heartwarming to hear about our team's amazing service throughout your stay at Hotel Paradox, Autograph Collection, especially in finding your daughter's lost ring. Knowing that the comfortable beds and the rain shower added to your positive experience is wonderful. The hot tub, along with the convenience of food and drink service at the pool area, sounds like it made for a relaxing stay. Our location within walking distance to downtown is indeed a fantastic feature and we are glad this was another bonus for you. We look forward to welcoming you and your family back for another fun vacation soon!

10/10 Excellent

Barrett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotelmgmt on May 12, 2024
Your five-stars mean the world to us, Barrett! Thank you and we're excited for the opportunity to host you again.

10/10 Excellent

Joy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating and courteous staff.
Stayed 2 nights in May 2024
Response from HotelMgmt on May 14, 2024
We could not be happier than to hear how much our team and their dedication to service enhanced your experience with us at Hotel Paradox, Autograph Collection. Thank you, Joy, for your lovely review. We hope to welcome you back soon!

6/10 Okay

Bryce, San Luis Obispo

Business traveler
It's a decent hotel that feels like it's trying really hard to be upscale. Staff was fine, but not upscale. The building is very loud, people walking down the hallway or in adjacent rooms make a lot of noise.
Stayed 1 night in May 2024
Response from HotelMgmt on May 6, 2024
Thank you for sharing your thoughts. It's appreciated that the efforts to offer an upscale experience were noticed, and it’s understood that the noise levels you encountered detracted from your stay. A peaceful and quiet atmosphere is crucial for a relaxing visit, and it’s disappointing to hear this wasn't your experience. The feedback about the staff is valuable, and the importance of providing exceptional service is recognized, aligning with the goal of offering a seamless and upscale environment. Your observations will guide improvements to ensure your future stays are more comfortable and serene.

8/10 Good

Molly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property! Great for families or couples. The food and drinks were great, just too expensive!
Stayed 2 nights in Apr 2024
Response from HotelMgmt on May 3, 2024
We greatly appreciate your review, Molly! We're delighted to hear that you found Hotel Paradox to be a terrific place for families and couples alike and that you enjoyed the food and drinks. We understand your concerns about the prices and appreciate your feedback as it helps us evaluate our offerings to ensure they provide value. We hope to welcome you back soon and make your next visit just as enjoyable, if not more so!

4/10 Poor

Sze

Just not my type
Stayed 1 night in Feb 2024
Response from HotelMgmt on May 3, 2024
We are sorry your stay did not meet your expectations. We would love to learn more details about the areas that fell short for you. We are eager to enhance any future visits and hope to do so soon!

10/10 Excellent

Cecile

Liked: Cleanliness, staff & service, property conditions & facilities
The overall property is attractive, clean and maintained. Upon entering the Lobby looks hip and inviting.
Stayed 1 night in May 2024
Response from HotelMgmt on May 3, 2024
Thank you for your review, Cecile! We're thrilled to hear that you found Hotel Paradox attractive, clean, and well-maintained, and that our lobby made a great first impression with its welcoming and modern ambiance! Hopefully, you can join us again soon so we can continue to impress you!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was great! Property and rooms were unique and comfortable. Restaurant food was very good. Restaurant service was not the best. Considering staffing issues everywhere they were trying!
Stayed 2 nights in Apr 2024
Response from HotelMgmt on May 3, 2024
Thank you for your review, James! It’s fantastic to hear that you had a great experience with our front desk team at Hotel Paradox and enjoyed the unique and comfortable setting of our property and rooms. We’re also glad that your on-site dining experience met your expectations. We appreciate your understanding regarding the service. We are indeed doing our best to navigate the current staffing challenges and aim to improve continuously. Your feedback is invaluable, and we look forward to welcoming you back soon for an even better experience!

8/10 Good

Carryn

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed hanging out at the pool, dining in the restaurant and being able to walk into town. It was also close to the Beach Boardwalk, several beaches, the warf and the Mystery Spot. There was also a park next to the hotel.
Stayed 3 nights in Apr 2024
Response from HotelMgmt on Apr 25, 2024
Carryn, your kind words truly brightened our day here at Hotel Paradox, Autograph Collection! We're thrilled that you had such a wonderful time enjoying our pool, indulging in delicious meals at Solaire, and exploring the charm of our convenient location, making it a breeze to wander into town and discover all the local treasures. It sounds like you soaked up every bit of the beauty and excitement our area has to offer! We can't wait to have you back for another fantastic vacation full of fun memories!

10/10 Excellent

Bernardo, El dorado hills

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s clean and location.
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 24, 2024
Bernando, your compliments made our day! We enjoy offering our guests a pristinely beautiful escape at Hotel Paradox, Autograph Collection. All of us hope to welcome you back soon!

10/10 Excellent

elizabeth

Stayed 1 night in Apr 2024
Response from Hotelmgmt on May 11, 2024
We greatly appreciate your rating and we can't wait to welcome you back to make many more five-star memories with us!

10/10 Excellent

Lenora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay rooms were very clean and the staff was amazing
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 22, 2024
Lenora, thank you for the lovely feedback! We're delighted to hear that you had an excellent stay and found our accommodations pristinely comfortable. Everyone at Hotel Paradox Autograph Collection will be thrilled to know they made your visit amazing! We hope to welcome you back soon for another wonderful experience.

8/10 Good

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hotelmgmt on Apr 17, 2024
Thank you for taking the time to rate your stay, Marisa. We are delighted to know you enjoyed your overall experience at our hotel and we eagerly await your next visit.

8/10 Good

Heidi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and Ethan at the front desk was extremely helpful and kind. My kids and I weren’t able to enjoy the pool or spa though due to all the convention people using it. It was very crowded. The food was amazing and our waitress was lovely.
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 17, 2024
Thank you, Heidi, for sharing your experience at Hotel Paradox, Autograph Collection. Your kind words about the beauty of our property and the helpfulness of Ethan at the front desk warm our hearts. It is regrettable to hear that your family could not enjoy the pool and spa though. Please accept our apologies for any inconvenience. We are delighted to know the food and service met your expectations. We hope to welcome you back soon for a more tranquil visit from start to finish where you can fully enjoy everything we have to offer.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdoor pool showers and a bathroom near the pool would be very helpful. Loved the decor and rooms were very nice. The wifi was very bad and I often heard people complaining about it.
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 12, 2024
It was a pleasure welcoming you to the Hotel Paradox Autograph Collection, Jennifer! We appreciate your top score and helpful feedback about the pool amenities and wifi connectivity. Our team will review your comments internally and we'd love the chance to serve you again soon!

10/10 Excellent

Joy

Stayed 2 nights in Apr 2024
Response from Hotelmgmt on Apr 30, 2024
Thank you, Joy, and we can’t wait to welcome you back again for another five-star stay!

10/10 Excellent

S., Newark

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown Santa Cruz and walkable.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on Apr 12, 2024
We're so glad our convenient location pleased you! Thank you for choosing the Hotel Paradox Autograph Collection. Hopefully, your plans will bring you back soon!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 11, 2024
Receiving your top score means a lot to us! Thank you and we hope to see you again soon.

6/10 Okay

David

Stayed 2 nights in Apr 2024
Response from Hotelmgmt on Apr 29, 2024
It's disappointing to learn that your time with us did not win you over completely. We hope you'll give us the chance to impress you on a future visit, David.

10/10 Excellent

Marianna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A hidden gem in Santa Cruz. Great vibe, great pool, hot tub and restaurant
Stayed 2 nights in Apr 2024
Response from HotelMgmt on Apr 9, 2024
We greatly enjoyed reading that our relaxing ambiance and excellent leisure amenities won you over, Marianna. It is wonderful you found Hotel Paradox, Autograph Collection. We hope to be your top choice the next time you visit Santa Cruz!

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went here for my birthday and it was in a great location, walking distance to downtown restaurants and shops plus had a beautiful pool and spacious hot tub. The staff was all very friendly and the bar/restaurant was quality. Would stay here again
Stayed 2 nights in Apr 2024
Response from HotelMgmt on Apr 9, 2024
Happy belated birthday, Stephanie! We are delighted to learn that the Hotel Paradox, Autograph Collection’s prime location, beautiful pool, and spacious hot tub contributed positively to your celebration. It is heartening to know that the friendliness of the staff and the quality of our on-site dining made your stay more enjoyable. The team here is committed to providing a memorable experience, and your words affirm that commitment. We hope to have the pleasure of welcoming you back for another splendid stay.

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and fabulous hotel!
Stayed 1 night in Mar 2024
Response from HotelMgmt on Apr 9, 2024
We are thrilled to hear that your experience at Hotel Paradox, Autograph Collection was highlighted by our awesome team and the fabulousness of the hotel, Harry. It is always encouraging to know that our efforts to create a welcoming and memorable stay resonate with our guests. Your kind words are greatly appreciated and serve as a wonderful motivator for our team. Looking forward to welcoming you back soon for another exceptional visit!

10/10 Excellent

mandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at other hotels on water for way more money. This hotel was a better price point and nicer.
Stayed 2 nights in Mar 2024
Response from HotelMgmt on Apr 5, 2024
Mandy, we love that our location was ideal and that our competitive rates truly won you over! Thanks for choosing Hotel Paradox, Autograph Collection. Revisit anytime!

6/10 Okay

Inna

Outdated rooms, internet wasn’t working for 2 days
Stayed 1 night in Mar 2024
Response from HotelMgmt on Apr 5, 2024
Inna, we are surprised to read about your experience as we have undergone renovations recently. Please accept our apologies for the difficulty with the internet as well. We will be sure to look into this so it does not occur again. We hope you can return and give us another opportunity to improve your impression. Thank you.

10/10 Excellent

Casandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Apr 1, 2024
Casandra, nothing pleases us more than knowing you had a great stay! Thank you and we hope you'll join us for another five-star experience soon!

8/10 Good

Brittany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed during spring break for three nights, the Paradox was great! Loved the pool area and hot tub. The location was central and a close drive to the boardwalk and walkable to downtown. The room had good spaces for storage and the beds were comfy.
Stayed 3 nights in Mar 2024
Response from HotelMgmt on Apr 1, 2024
How incredible to know our modern luxuries and unparalleled amenities made your spring break memorable! Thank you for choosing Hotel Paradox, Autograph Collection, Brittany! We hope to host you again in the future!

8/10 Good

Kirsten

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and cool and funky vibe. My only negative feedback is that when we got there they told me that apparently we requested an ADA compliant room (I hadn’t), that they were fully booked and there were no other rooms in the property, so they put us into a shoebox room.
Stayed 1 night in Mar 2024
Response from HotelMgmt on Apr 1, 2024
Kristen, we are excited to read how much you enjoyed our playful and exciting ambiance here at Hotel Paradox, Autograph Collection. However, we regret your room was not what you anticipated. When reservations are not made with us we are not aware of the details prior to guest arrival. Therefore, room types are based on availability. We would love to help you plan your next trip to ensure it is perfect in every way. Until then!

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 28, 2024
We're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience, Lily!

10/10 Excellent

james

Stayed 1 night in Mar 2024
Response from HotelMgmt on Apr 16, 2024
Receiving your five-stars means a lot to us! Thank you and we hope to see you again soon, James.

8/10 Good

Raina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a staycation for us, celebrating our daughter’s birthday. The lobby and restaurant had a great Santa Cruz vibe.. very stylish and fun. The room was ok, it had a strong bleach smell when we first walked in .. the bedsheets were actually amazing. The pool and hot tub were fun and made us feel like we were in a hip resort far, far away. The hot tub wasn’t very clean, but the really warm pool and fire pit made up for it. Overall it was a great time.
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 28, 2024
We are proud you enjoyed our modern yet elegant ambiance here at Hotel, Paradox, Autograph Collection! It was an honor being your choice for your daughter's birthday trip and loved ensuring it was memorable with our stunning accommodations and luxurious leisure amenities. Thank you for offering your helpful feedback about the hot tub so we can enhance this for your next staycation. Until then!

4/10 Poor

daniel

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 26, 2024
Thank you for taking a moment to rate your stay, Daniel. We’re disheartened that you felt your visit deserved two stars and would welcome an opportunity to hear how we can improve.

10/10 Excellent

Ivy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 26, 2024
Your five-star rating truly brightens our day, Ivy! Please visit us again.

10/10 Excellent

Crysta

Liked: Amenities
I stayed one night at Hotel Paradox and spent my evening just hanging out at the bar. The staff were amazing! The bartenders and servers were all so friendly and accommodating. They really made my evening!
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 28, 2024
We are thrilled the laidback vibes and warm hosptiatliy at Solaire Bar enhanced your stay tremendously, Crysta. Thank you for choosing Hotel Paradox, Autograph Collection and for sharing your kind compliments. We hope to host you again, perhaps for a longer trip!

6/10 Okay

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Too busy
Stayed 1 night in Feb 2024
Response from Hotelmgmt on Mar 23, 2024
Thank you, Gary, for taking the time to review your experience with us. We are glad you could visit and enjoy everything we have to offer, but we apologize if our popular location made it busier than you desired. We value your feedback and will discuss this with our Management Team. We hope we will be able to welcome you back in the future and earn another star or two.

10/10 Excellent

Brook

Traveled with family
Liked: Amenities
This is the second time we’ve stayed here and have loved it both times. The heated pool and jacuzzi area is perfect for relaxing and for the kids to play. The food was amazing. Will be back again!
Stayed 2 nights in Mar 2024
Response from Hotelmgmt on Mar 23, 2024
Having the largest outdoor pool in Santa Cruz certainly is special and we love being able to offer that for our valued guests. It is heartwarming to know it enhanced your stay tremendously along with our delicious dishes from Solaire. All of us at Hotel Paradox Autograph Collection will be eagerly awaiting your next trip!

10/10 Excellent

Shalini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 19, 2024
Your five-stars mean the world to us, Shalini! Thank you and we're excited for the opportunity to host you again.

10/10 Excellent

Lauchlin

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 21, 2024
Lauchlin, we are so happy you could join us at Hotel Paradox Autograph Collection and indulge in our luxuries and comforts! Hopefully, you can revisit for another perfect hospitality experience soon. Thank you!

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
I was a bit disappointed to get out, charge for parking as no one told us there was a fee, but just asked us if we needed a parking pass.
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 21, 2024
Thank you for choosing our property, Stacey, and for your review. We are pleased your stay was worthy of a perfect score, but we regret any pertinent information was missed when planning your trip. We do share our parking rates on our third-party site under "Property Amenities" so be sure to reference that in the future. Hopefully, you will still choose us whenever you are back in the area!

10/10 Excellent

Shasta

Stayed 1 night in Mar 2024
Response from Hotelmgmt on Apr 6, 2024
Receiving your five-stars means a lot to us, Shasta! Thank you and we hope to see you again soon.

10/10 Excellent

Federica

Great property, very friendly staff
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 18, 2024
We always enjoy hearing from our guests and appreciate you highlighting our incredible team here at Hotel Paradox Autograph Collection! It would be our pleasure to host you again, Federica, and hope it can be soon.

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, nice lobby/bar/restaurant, good food, clean, modern room, although a bit small
Stayed 2 nights in Mar 2024
Response from HotelMgmt on Mar 14, 2024
We are happy our upscale urban design left a positive impression and that our fantastic on-site amenities further enhanced your stay at Hotel Paradox Autograph Collection. Solaire Restaurant + Bar will relish reading how much you enjoyed their atmosphere and menu! Thank you for all of your amazing feedback, Tim. We hope you will return for another perfect hospitality experience soon!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 14, 2024
Receiving your five-stars means a lot to us! Thank you and we hope to see you again soon, Joshua.

10/10 Excellent

Craig

Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 31, 2024
Thank you for your five-stars. We look forward to your return and hope it's soon, Craig!

8/10 Good

jeremy

Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 14, 2024
Thank you for your 4-star rating! We're thrilled you enjoyed your stay and are curious about how we can make it a 5-star experience next time. Looking forward to welcoming you back, Jeremy.

10/10 Excellent

Lowell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from HotelMgmt on Mar 14, 2024
We're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience, Lowell.

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was excellent and the interior of the hotel was a nice decor
Stayed 1 night in Mar 2024
Response from Melissa on Mar 4, 2024
Thank you for your review, Scott!